LogMeIn Rescue by GoTo

Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.

We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.

With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is almost as good as having someone present to show how to best solve a problem. We no longer have to go through a check list of possible issues - "Is the computer plugged in..." We have tried a number of solutions that sounded good but just ended up costing time and money; if the team member cannot solve the problem we end up sending them a new machine which causes downtime and a great deal of expense for overnighting a new machine and getting the team member up and running on their new machine.

We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this tool help us to access customers device so we can enter the complicated configurations in customers device. Moreover, this tool is very useful for troubleshooting when we need to analyze the issue by looking into the device.

Troubleshoot problems with my devices

We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.

Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords

I use Rescue at least 25 times a day, and so do other folks within my organization. The purpose of our software company is to assist in pharmacy success and ensure accurate and timely processing of prescriptions for the client(s), in order to ensure patients are receiving the medication to stay healthy. Throughout my time working at this organization, I have found that the following are constant issues: 1. The nomenclature filter when searching - it does not narrow down the search based on criteria inputted, instead it expands the search. This is less than optimal because a lot of pharmacies have "pharmacy" in their name. 2. From the UX/UI perspective, there is no way to identify an out-of-date server or session other than looking at the date range of "last accessed". 3. Recording Sessions constantly freeze or close you out of the session once you select "record". Overall, this increases call volume significantly and it is hard to troubleshoot issues with a pharmacy that has a high call volume and are already thin as far as labor is concerned. 4. On average, I have to close my Rescue app down at least two-three times a day in order to complete my work. It is really difficult to meet metrics and serve patients when these issues persist on a daily basis. I hope this helps.

We use Rescue daily to assist with all troubleshooting; we have to remote into all our customer's workstations.

We use it for remote support to our users

As a small company that has limited resources to support our product on a North American scale; we have found GoTo Rescue as a great way to provide support to our clients. We also have other departments using the tool to help with training and working with clients on reading reports and basic training on walking through with them on the product.

I am the IT Manager at an accounting firm with users in-house, at home and working remotely from client locations. I am unable to be at all places at once and I need the ability to support my users from anywhere! Rescue allows the to help my users by performing the work on their computers for them, rather then telling them what to do. From simple fixes to complex procedures, Rescue lets me do what needs to be done, even if the user is not available. Unattended access is a great feature. Bottom line? If you have a user with problems and they have an internet connection, there is no way you can not help them.

We Use Rescue for our remote-in software solution to connect and troubleshoot various problems my coworkers experience. I work in IT and I have to assist everyone in our organization and Rescue gives me the ability to connect to their devices anywhere they may be and fix their problem without wasting time traveling to them.

It is essential. I couldn't possibly envision doing my job properly without it. Before this software, I used to drive to my peers' locations and help them out of jams; now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. It is used by the IT department, including all internal user-facing teams. The tool is a time saver, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps improve business.

We use rescue for remote support of our users who are on remote sites. We have branches at sites more than 100 KM away and it is not easy for us to travel to them when they have problems with their installed applications or their machine. With Rescue we work in 2 ways, our users can via a calling card call us for an intervention or we guide them through a link to give us access to their computers

LogMeIn Rescue makes it very easy to support my users who are not on location. this in turn saves us money and time.

We are a public utility that provides internet communication services to the home and business. Being a small utility, we pride ourselves on personal business relationships that go the extra mile to provide IT support. We needed a way for our help desk technicians to be able to remote access users endpoints. Rescue has been the perfect match of features and functionality with price point.

Rescue helps us support our software users remotely. The ability to connect to the end user having an issues is invaluable. Seeing first hand allows us to quickly trouble shoot and resolve issues our users are facing which makes support easier and more effective. Rescue is a solution that meets our needs for making customer support simple for us and the end user.

We utilize Logmein Rescue to provide a better customer support experience, it allows us to ensure that we are able to not just describe how to do something within our proprietary software, but it allows us to show them, and work with them side-by-side. Logmein Rescue also allows us to take diagnostic information really quickly and easily. We are also able to move files back and forth if needed by our customers. LogmeinRescue has been instrumental in our ability to deliver world-class support.

Rescue is used by the Client Services, Training, and Engineering departments to connect with clients in order to assist with troubleshooting software issues and training new clients. Rescue enables us to connect to client environments and take control. It is so much easier than trying to talk clients through issues blindly, hoping that you are looking at the same area of the software.

I've been using Rescue (technician console) for over four years in the Customer Services sphere, mostly to deliver service to macOS users. I have to notice duly delivered Rescue updates for each upcoming macOS version each year, even for the beta versions. Rescue is surprisingly versatile and works smoothly with most popular OS versions. A variety of built-in features is a pleasant nuance, I can't imagine how would I go without predefined replies or custom scripts that every business can adjust to optimize their workflow.

I use Rescue to support network remote computers and users. I have come out of the area and out-of-state users, that are not on my typical setup (lab tech) that I need to support. Rescue has been the best tool I have found to successfully support the staff I need to support and in the easiest most efficient way.

[LogMeIn Rescue] allows me to effectively and efficiently do my job! Without this tool, support calls would take longer and the overall resolution would be much harder to find. I have used other tools in the past but love LogMeIn Rescue because multiple people can be on the call at once. It is easy to control and view any monitor resolution.

Remote administration of computers. Install software and troubleshoot problems.

We use LogMeIn Rescue as our main help desk support tool. LogMeIn [Rescue] gives us admin access to the user's screen [to] install software or run apps as an admin. Two things we can't get by simply sharing a screen. Often times a support call might take more than ten minutes. LogMeIn [Rescue] lets the user enter their password at the start of the session so that they can walk away, and if we reboot the computer, it will automatically log the user back in so we can continue the install process. At our firm, all our users have two external monitors, and their laptop monitor, LogMeIn [Rescue], allows us to view and interact with all available monitors.

We use LogMeIn Rescue as an alternative set of remote support tools to support out customer base along with another 3rd party RMM product. LogMeIn Rescue gives us the ability to log onto customers machines in a few simple clicks at a reasonable price. The application contains a large selection of tools for every situation.