Best social media listening solution for consumer insight
I currently use Meltwater Social for consumer behavior analysis for my company. We do Social listening not only for the brand but also for …
Meltwater SocialFormerly Sysomos
Meltwater Social
Meltwater Social
Starting at $1,000 per month
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What is Meltwater Social?
Meltwater Social (formerly Sysomos) is a social media management solution that is designed to deliver content discovery, planning, publishing, moderation, and analytics in a single, easy-to-navigate screen. According to the vendor, it’s a platform that can manage social enterprises, no...
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Pricing
View all pricingSysomos
$1,000.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Meltwater Social?
Meltwater Social (formerly Sysomos) is a social media management solution that is designed to deliver content discovery, planning, publishing, moderation, and analytics in a single, easy-to-navigate screen. According to the vendor, it’s a platform that can manage social enterprises, no matter how large or complex. The solution aims to make content planning a snap with a simple drag-and-drop content calendar, and workflow that’s easy to track and review, across even the largest enterprises. With this solution, users will know who to speak to; when to engage in conversation and can even integrate with customer care centers.
Additionally, the vendor says with their solution, users will see the best performing content from all of their social media presences and their competitors’ pages, all within one view. Users can share it with brands or markets across their organizations to inspire creative thinking. The vendor’s value proposition is this solution enables marketers to manage their reputation and benchmark their performance at the same time.
Meltwater Social Screenshots
Meltwater Social Competitors
Meltwater Social Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, Chinese, Japanese |
Meltwater Social Downloadables
Frequently Asked Questions
Percolate, Sprinklr Social Engagement & Sales, and Khoros Marketing are common alternatives for Meltwater Social.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Meltwater Social are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
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(1-25 of 31)- Popular Filters
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August 14, 2021
Best social media listening solution for consumer insight
It is the best research tool for planning social analysis, It also helps to identify influences and to optimize the campaign. Meltwater Social is probably the best solution out there for your social listening needs because it has the best features and user interface. The tool allows me to analyze and study conversations about the brand, competitors, and industry trends.
September 10, 2019
Sysomos Social Listening Review
I think that Sysomos is the less complex version of Crimson Hexagon and Brandwatch. This tool may be better for small businesses or agencies that have a low budget in terms of tool and platform management. I think that Crimson and Brandwatch are much more updated and complex in their overall offerings.
July 22, 2018
A robust content management tool
We're evaluating Expion against Falcon, and at this point, it's a very close call. It's a bit too soon to tell, but we like Expion's easy UI and content organization features.
February 19, 2018
Sysomos Expion Is Exceptional
Sysomos Expion was a solid tool that really played well against their competition. Their main advantage is likely their pricing and their customer service. Their pricing was by far the best in terms of pricing for the most amount of product. Their customer service is also significant. They stay with you every step of the way.
January 29, 2018
Sysomos MAP - Easy to Use Social Listening Tool
- Crimson Hexagon is on par with Sysomos but is better for deep sentiment insights and post emotion analysis.
- Sprinklr is clunkier than Sysomos and used primarily for client specific publishing, not analytics or listening.
- Other tools such as Julius, Socialbakers and Spredfast all offer different capabilities and are specialized for particular disciplines in the agency.
October 10, 2017
Sysomos Heartbeat Review
We selected Sysomos as it had the most robust feature set, and best ability to track, pull, and organize multiple conversations and topics.
August 29, 2017
3 years with Sysomos MAP - what I've learned
Sysomos MAP is focused on listening (not management of social media accounts - features exist, but these are not the core purpose). It does a great job of measuring open networks, particularly Twitter, and a good job of monitoring mainstream press sites. For the most part it scales well, and the user-interface is relatively user-friendly, which allows us to decentralize use (important for a very large organization). Not the most expensive of the pack either.
Sprinklr is definitely superior in function with one exception. Somehow, Expion allows us to moderate and manage third-party content, but Sprinklr doesn't. Aside from that, I'd say Sprinklr leads Expion in just about every other area, except support. Sprinklr's support has been frustrating to say the least. It's been getting better as they work closely with us to iron out the kinks and the miscommunications. But I never had that problem with Expion's staff.
April 14, 2016
Sysomos MAPs your way to quick insight
I would select Sysomos over Crimson, NetBase, or Zignal, as it is cheaper and quicker than any of these. But if I were to look for something more long-term or ongoing, I would select Talkwalker. Sysomos MAP is intended for something brief and a high-level overview. It's easy to use but doesn't allow for something more complicated.
March 11, 2016
Thumbs Up for Sysomos MAP
Sysomos MAP was chosen by my colleagues before I came to my agency.
March 07, 2016
Sysomos - no-frills social listening on a budget
Sysomos is simpler, cheaper, and more basic than Crimson. If you don't need a robust tool, and you want to save money, go with Sysomos.
March 01, 2016
Sysomos Map Rules!
February 19, 2016
Gets the job done, but you can do better
Expion is just bland compared to the other applications. It is functional but it doesn't look polished. It is like your second choice. It could be better, but it works in the now for what I am doing.
We've used Sprout Social & Hootsuite in the past -- and they all stack up pretty evenly. Sysomos has the same features as Sprout or Hootsuite, except their reports and analytics are a little more detailed. Hootsuite has a better social media management software and dashboard though.
February 16, 2016
Sysomos Expion Review - Ins and Outs!
I love the account management team and they're better than any other team I've worked with. They're always available, they respond fast, and they help out with some tasks like creating the local page lists so that I don't have to. It's pretty time-consuming and they get it done fast. They're always adding new features, too.
February 05, 2016
Expeditious Expion
The only other product that I have used which was similar was the scheduler on Facebook. I prefer Sysomos Expion because you can schedule more than one channel at a time and because you can schedule many posts in advance. It's ease of use is really what makes it stand out from other programs.
January 21, 2015
One of the biggest tool around. Again they go back to the promise of the ultimate solution for SMM.
Score 7 out of 10
Vetted Review
Verified User
- Spredfast Conversations,Tracx,HootSuite Free,Buffer
I preferred Spredfast a little bit more. I put Expion as my second favorite SMMT.
December 17, 2014
I miss you, MAP. Review from a former user.
Score 9 out of 10
Vetted Review
Verified User
- Infegy Atlas,Radian6
Sysomos MAP offered a less expensive product and we already had a contract with them
December 01, 2014
Sysomos Map for Social Planning and Insights
Score 9 out of 10
Vetted Review
Verified User
Radian6 is at the very low end with Crimson Hexagon and Netbase at the very top. Sysomos is at the bottom third in terms of sophistication but makes up for a lot by being very easy to use.
November 14, 2014
Map is a great listening tool with a few expected caveats
Map is much much better and friendlier to use than Radian6. With Radian6, I remember I had to filter through an absurd amount of noise, garbage and results to get to anything interesting. Granted I used the tool about 4 years ago, so it might have improved. When I first encountered Map I was skeptical because of a worthless experience with Radian6, but then once I got into the demo, I was much more impressed by the ease of the user interface and the customer service.
October 28, 2014
Expion... Better than all the rest!
We have used Buddy Media and Vitrue (Oracle) in the past and once we found Expion have not considered going back.
Customer service is key to our relationship with Expion and they provide the best levels I have experienced.
I cant say enough about how available they are and proactive to help with any scenario for reporting or creating apps I may encounter.
Customer service is key to our relationship with Expion and they provide the best levels I have experienced.
I cant say enough about how available they are and proactive to help with any scenario for reporting or creating apps I may encounter.
October 27, 2014
A great tool I hope to use again in the future
Expion seemed to me, when it was last presented in early 2014, to be the most comprehensive of all other platforms, when it came to publishing, measuring, and listening. Many other platforms seemed to either specialize in just one social network or could only tell a particular part of the social story.
September 15, 2014
Sysomos: track your marketing footprint on real-time
- Visible Intelligence,Radian6,Topsy,Simply Measured,HootSuite Enterprise,Sprout Social,Sprinklr,Spredfast Conversations
September 13, 2014
Sysomos - amongst the best listening tools!
Equal or a little bit better from deployment at a large organisation perspective.
May 12, 2014
Faster than Radian6 and better-looking reports.
Score 5 out of 10
Vetted Review
Verified User
Radian 6 was the runner up. We selected Sysomos because the engine is slightly faster and yields better looking reports. Also, Sysomos has superior text analytics.