My experience with New Relic
New Relic helped us identify RDS lock wait timeouts for a clients high load e-commerce store. With the help of New Relic Application …
Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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What is New Relic?
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
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Free (Forever)
$0
Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
Cloud
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
Cloud
per month per event (after first 1000 free events per month)
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What is New Relic?
New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.
There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.
New Relic Features
- Supported: Telemetry Data Platform
- Supported: Full-Stack Observability
- Supported: Applied Intelligence
New Relic Videos
Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.
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New Relic Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
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New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of New Relic are from Enterprises (1,001+ employees).
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(299)Attribute Ratings
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February 28, 2023
A University's perspective on New Relic
New Relic is being used by the University of South Australia (UniSA) Information Technology Unit to provide detailed insight into the end-user performance, availability, and error rate of the University's applications. The Unit supports critical systems that serve over 32,000 students.
- Detailed insight into application bottlenecks.
- Excellent instrumentation and customizable dashboards.
- Integration with other products (e.g. StatusPage and PagerDuty) to provide a versatile ecosystem.
- Vulnerability Management has been recently added, but lacks support for key development languages such as .NET and PHP. Supporting these would greatly assist our organisation.
- The MTTR is clearly faster as problems can be proactively identified and resolved quickly. This has an impact on the student and staff experience and reputation.
- Utilizing New Relic in a staging environment allows us to identify issues (that may have gone unnoticed) prior to deployment.
- Applications have been progressively enhanced through analysis of real end-user load times and errors.
New Relic provides a detailed monitoring solution that gives us insight into the various levels of the application stack including: - Database query. - Performance server performance and metrics application server. - Performance browser performance. - Error logging and aggregation. - Log data. Utilising the entire stack allows a data-rich view of our hundreds of consumer services, ensuring a good experience for our customers.
Our services/applications are primarily still on-premise and do not reside in the cloud.
Our organization has significantly benefitted from our DevOps integration with New Relic. New Relic gives us the confidence that we have had a successful deployment. Our development pipelines automatically add a deployment marker into New Relic to allow us to draw a line in the sand before and after the release. We also have tight integration with PagerDuty to be alerted to any issues immediately. Detailed SLA reports within New Relic provide valuable insight into weekly performance and Apdex scores. Our development cycles have been accelerated as we can deploy safely with the knowledge that we have a high-performing and stable product thanks to the use of New Relic in our staging environments.
45
New Relic is used predominantly by IT personnel in our central unit. These IT staff support applications and services used by all areas of our organisation, such as teaching, finance, HR and student support.
3
New Relic essentially supports itself, but we have a few key people that are advanced New Relic users and assist other IT staff in using New Relic. The skills required include analytic skills, query writing (i.e. NRQL) for dashboards and reports, and staff that are familiar with the underlying systems that New Relic monitors.
- Application monitoring
- Transaction traces
- Integration with other related products (e.g. PagerDuty)
- Service Maps assist in the verification of our CMDB data
- The new Vulnerability Management will assist in identifying security concerns in our applications.
No
- Product Features
- Product Usability
- Product Reputation
Potentially trial multiple products to compare functionality between them.
- Implemented in-house
No
Change management was minimal
- None
Uncertain whether we have premium support, but I don't expect so. This hasn't been discussed with our Account Manager.
Yes
We are currently working through a bug that is impacting some of our services. This call is in progress.
Unable to recall a situation
- APM is very intuitive and the visuals are easy to interpret
- Dashboard creation is easy to undertake
- Service Maps are easy to visualise the application
- Alert policy creation can be difficult to use and I find is sometimes inaccurate
Yes
Works well and is very useful if urgent insight is required.
Score 9 out of 10
Vetted Review
Verified User
I'm using New Relic in a Django project, a site with high traffic and a subscription service, that's why it is important for us to have a solid monitoring system for our clients. In this particular case we are using New Relic to be sure that our site remains fast, reliable, and lets us react quickly to any major or minor error. New Relic also helps us monitoring the application to know if every part in the stack is working properly.
- Show detailed information about the performance of code functions and SQL queries.
- Monitor the CPU, memory, and I/O usage of a Linux server.
- Manage and send alerts about critical issues in your project.
- The web dashboard frontend is sometimes slow.
- Pricing model is too big business oriented, it is expensive for startups.
- We have achieved an increase in sales due to speed improvements in slow methods and functions.
- Better customer satisfaction thanks to detailed information about bottlenecks in our database queries.
- Quick reaction on rare client problems and errors in our platform thanks to New Relic's instant notification.
We have a considerable number of web and eCommerce websites for our clients. All these apps are deployed in different kind of servers, and we need to have a full picture of the overall performance of our infrastructure. Commerce websites need to be blazing fast and constantly optimized. If something goes wrong, we want to be notified. We can not be alerted when a project goes down, we need to know it before it happens, and this is what we can achieve with New Relic thanks to its precise real time vision of the entire performance of our server farm.
The number of monthly issues that we have in all our projects and the total time we spend fixing them have been reduced.
The number of monthly issues that we have in all our projects and the total time we spend fixing them have been reduced.
New Relic help us finding issues early in our eCommerce sites made with Magento 2. Magento is an extremely complex software that requires deep knowledge of the framework. Risk of issues in production is very high, and very expensive for the end customer. New Relic is built in Magento and helped us finding and fixing issues at development time when there's no risk for the business.
We use Docker, that helps our DevOps team minimize the complexity of our Drupal and Magento stacks. New Relic helps us monitoring containers and improving the overall performance of our virtual machines. One of the biggest advantages is that all members of our different teams have full visibility when an incident happens. Thanks to New Relic, we can quickly detect where the problem is. We are also using PagerDuty to manage alerts. Both products are integrated so we can create incidents based on the severity of the event.
Dynatrace was not as easy and solid as New Relic for the first implementation of the APM. We had more issues and we had to spend more time to setup the initial environment. New Relic also has more integrations with existing languages, frameworks, and CMS, and it has a great 24/7 online support that we didn't find in Dynatrace.
4
There are three developers and one technical director using the platform.
4
New Relic is made for DevOps. The skills required are both from development and / or operations. Any developer can setup and use New Relic products, and give support to other coworkers that are not in the development team.
- Track real time performance in eCommerce products.
- Detect unusual patterns during the sales process.
- Get alerts when something is about to fail so we can solve issues before it happens.
- Setup agents inside Django apps to see real time performance of code and database.
- Connect New Relic directly with Magento
- Add monitoring to our iOS and Android eCommerce apps
- Connect to our catalog of API
- Monitor Kubernetes clusters
No
- Product Features
- Product Reputation
- Third-party Reviews
I know that most reliable products are the ones with a more powerful user base, and New Relic had a great product reputation from developers and devops from the beginning. New Relic has a great team behind and that's why we chose this platform. Also, there's a lot of good feedback and reviews everywhere.
I still think that New Relic is the greatest platform against competition. My opinion has not changed so our evaluation process would be exactly the same. We use well know open source products like Magento and Drupal, and New Relic is 100% compatible with them.
- Implemented in-house
No
- Error logs showing in apps and not in New Relic.
- Not seeing data in APM agent.
No
We had a Python Django app that dit not show errors in a log file. New Relic provided us with support from an application engineer that helped us solving the issue. The problem was in our app and not inside New Relic.
- Build flexible dashboards.
- Mapping infrastructure and application performance.
- Setup alerts.
- Some parts of the interface are not very intuitive to use.
- Automatic deployment functions.
Yes, but I don't use it
May 28, 2019
New Relic APM is Quick and Easy!!!
New Relic APM is currently being used as a consolidation tool. As our organization is shifting focus into the cloud, utilization of native SaaS is of specific value. We had initially started by monitoring our external websites and have now begun expanding into our internal sites as well as mobile applications. This gives us a better understanding of end-user customer experience and quickly allows us to improve customer experience.
- Ease of configuration makes it quick to apply and begin receiving and reviewing of data.
- Dashboarding is intuitive and easy to understand.
- The depth of data collected allows for more details application development.
- From an end user stand point only seeing the "Top" isn't as helpful as it could be if multiple sources are associated to the same JVM.
- From an administrative standpoint, the inability to take default dashboards and dissect them within insights makes it less intuitive to recreate for other processes.
- New Relic APM provides detailed analysis on browser monitoring for websites which makes it easier to determine what geographical locations, as well as platforms' performance, can be worked on.
- Click/Add of dashboards do custom pages is fast and easy for someone to look at the specific details that are important to their specific requirements.
Unfortunately as a whole, they have not as we have certain options that we cannot use due to the sensitivity of the data we have that cannot be touched via SaaS solutions.
that said, there are certain DevOps teams that have been able to use the tool to test out processes that were then able to be traced as they were able to scrub sensitive data.
that said, there are certain DevOps teams that have been able to use the tool to test out processes that were then able to be traced as they were able to scrub sensitive data.
N/A as we are not currently looking to lift and shift our on-prem into the cloud at this time.
To some respect they have but the in some cases, we are not as we have PHI/PII data that cannot be processed on SaaS products. That said, those teams that were able to, used the data that New Relic was able to provide to allow them to prove certain aspects of the apps we are building and use that data as the foundational backbone for all app development going forward.
Pricing was the primary factor. The cost associated with New Relic works better within a budget line than either of their competitors.
350
Devops, DB, Web Support Team and NOC
3
Someone who has a full grasp of the installation and configuration of the agents as well as basic knowledge of SQL query language.
- Ability to trace transactions issues to their source
- Ability to validated end user experience
- ability to quickly build and maintain Dashboards
- Mostly through the usage of the Transaction Traces we have been able to reduce the time it takes to track down issues
- Creation of geo set dashboards by allowing users to filter based on City, State and Country locations.
- LOGS!!! Must be able to view event data via logs
Yes
1. CA APM -- outdated APM tool that had steep learning curve to use. NR was far easier and cheapier alternative
2. Site 24x7 -- duplicate monitoring options, so we consolidated all old monitors to NR.
3. ApplicationsManager -- duplicate monitoring options, so we consolidated all old monitors to NR.
2. Site 24x7 -- duplicate monitoring options, so we consolidated all old monitors to NR.
3. ApplicationsManager -- duplicate monitoring options, so we consolidated all old monitors to NR.
- Price
- Product Features
- Product Usability
Being a not for profit organization, price was the biggest concern in selecting our new tool set. The fact that NR could do everything we needed and at a fraction of the cost of the other tools we reviewed, it was a no-brainer!
I wouldn't!!! there really isn't anything we are missing other than a log monitoring option at this time.
- Implemented in-house
Yes
we started in our lower environments to test out and once validation was completed, we pushed rapidly into Prod.
Change management was minimal
N/A it wasn't a consideration nor our source of Change Management processes.
- initially writing scripts for Synthetics took a bit to get used to.
- Understanding of how the varying agents worked with outside processes.
- Self-taught
yes it is all self explanatory! Nothing is too difficult to understand with deployments.
Just to start from lower environments first. Make sure you have sign-off from the app owners before moving forward as they may have issues that need to be supported before going into production.
No - we have not done any customization to the interface
No - we have not done any custom code
nothing at this time.
Yes
we don't have time to wait for assistance in a critical issue.
Yes
Still waiting... not sure how much longer I need to wait before the grumbling begins...
We had an issue with data leakage in the beginning while testing an app in non-prod and it caused a panic. But New Relic was able to quickly and easily provide us with the information we needed to correct the ingest possible sensitive data!!!
- Agent installation and configuration
- Transaction traces are top notch!!! extremely easy for use to determine the underlying issues
- DASHBOARDS!!!!
- containerized Private Minions are still wonky to get installed in certain security levels
Yes
It works great... except in the cases of generic SSO settings.
- Big Panda
- Moogsoft
- xMatters
none of these were too difficult to complete only required creating notifications with specific data included to make the connections work.
- Office 365
always something that is being talked about. But not ETA's.
- Single Signon
- API (e.g. SOAP or REST)
make sure you know what you want before hand. and don't be freaked out. it's easy!!!
BAA we needed it to move forward. and after some haggling back and forth between legal teams, it was approved by both parties.
be honest can keep on top of it.
No
- n/a
- N/A
No
No