RingEX Central Service Review
We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile …
Starting at $19.99 per month
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What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
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How RingEX Differs From Its Competitors
Awards
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Popular Features
- Call recording (127)8.787%
- Message alerts (141)8.383%
- Answering rules (136)8.383%
- Call reports (126)8.181%
Reviewer Pros & Cons
Executive Recruiter
National Search Associates (Staffing & Recruiting, 11-50 employees)
Pricing
Essentials (up to 20 users)
$19.99
On Premise
per user/per month
Standard
$27.99
On Premise
per user/per month
Premium
$34.99
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features.
Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o
Read our blog: http://ringcentr.al/2f1lZGh
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RingEX Competitors
RingEX Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX starts at $19.99.
Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.
Reviewers rate Mobile app for Android highest, with a score of 9.
The most common users of RingEX are from Small Businesses (1-50 employees).
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Reviews and Ratings
(421)Attribute Ratings
Reviews
(51-75 of 159)Companies can't remove reviews or game the system. Here's why
November 07, 2023
I recommend RingEX-Make your Phone System Easy and User Friendly
I use RingEX on a daily basis. So easy and pleasant to use. Whenever some sort of question comes I reach out to RingEX and right away get helped with what I need. Once they have already helped me they then ask if I need anymore help with enthusiasm. Great experience. Truly Recommend.
- Customer Service
- Phone System
- Better Chatting Experience
November 06, 2023
RingEX is the best
We use RingEX as our main phone system for calls, recordings, text message, faxes and more. We have no problems with RingEX. We find it to be a great program for our company and I would recommend this to others who are starting out or using different programs.
- text messages
- video calling
- call recordings
- the recorded calls should be there for longer periods of time
- more professional intros when people call in
- sometimes people cant hear me
November 06, 2023
overall very satisfied and impressed with RingEX's offerings as a small business owner
We started using RingEX when our business expanded enough to require multiple phone lines. We previously used business cell phones with each employee having their own number, but we wanted our employees to be able to call out from our main company line and have that phone number show up on the receivers caller ID. The option to have "soft phones" where users just download the RingEX app to their phones and utilize our business services that way has been great. We also really like the customization of call flow and ability to set business hours with dedicated greetings and call handling for different times of the day or holidays.
- call handling
- unified phone number across all employees calling out
- customization of services
- sometimes the call handling settings can be difficult to navigate
- some customers have told us that our number shows up as a "spam risk" on their caller ID even though this is our same office number we have used for decades
November 02, 2023
RingEX from admin view
We use RingEX for our Reps in order to keep their personal phone numbers private. I am an admin within RingEX and often use the product to troubleshoot for our reps. The overall problem would be the look and feel of RingEX admin center. It is cluttered and I personally believe it could be simplified to be cleaner and easier to navigate. I do enjoy their customer service they are fast to respond and quick to fix.
- Customer support
- Reaching back time
- Friendliness
- Admin portal
- Call connectivity
- Minor issues
October 27, 2023
RingEX is great for connecting teams and streamlining communication through one easy to use app.
We use RingEX entral to streamline all of our calls and texts and easily connect our team without having to share personal cell numbers with each other or our clients. When I started my business, all calls and texts were going through my personal cell number. It's a relief to have business and personal separate now and everything streamlined for our team through the RingEX app. It's also nice to have after-hours messaging as well as a way for our clients to get through to us after hours if there is an emergency.
- Implementation for new clients.
- Support
- The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
- They made it very easy for me to import all our client contact information and team members as users.
- Their online help menu is very good.
- Getting registered and set up for SMS/Text messaging was not an easy process.
- I hope RingEX improves its integration with Zapier to automate adding new client contact information into RingEX from our CRM.
October 26, 2023
RingEX...Making my work life easier with every call.
We use RingEX as our main source of phone calls, faxes, and interoffice communication. While the texting feature was useful for a time, after the jump in solicitation, texts crossed with the owner's personal messages, and the added cost implemented by federal/state, we decided to cease the use of this feature.
- The desktop application is visually pleasing. The recent adjustments have been great improvements.
- The option to use the new features or continue with the previous version has been helpful to get used to the new features or looks.
- The email notifications, with transcripts have been so helpful as well.
- Admin capabilities within the desktop app, instead of being directed to the website.
October 26, 2023
RingEX the only Cloud Phone System.
We were using Mitel on-prem and our users faced many challenges with using the desk phone remotely. That system didn't have a great way to forward all calls to you your cellular phone. We started looking at RingEX and were amazed at the features that it had. Users were able to easily control where their phone would ring and where. The management of RingEX is so much easier than what we dealt with Mitel.
- The ability to set up templates to control when users phone forward to a new extension.
- The overall management capabilities that you have from the MVP Admin Portal.
- The ability to have Text, Phone call, Fax, Conference from one number.
- Make it easier to manage missed calls, text and faxes.
October 26, 2023
RingEX rocks!
We utilize RingEX to prospect potential clients and contact consultants on work opportunities. The product allows employees to utilize their laptops while making calls, which increases their workflow by eliminating the need to switch between a cell phone and a laptop. This tool is utilized by all employees within our organization.
- Reliability
- Functionality
- Ease of use.
- Latency
- Text message spamming.
October 26, 2023
RingEX is the only communication app you need
Summit Therapeutic Services (Summit) uses RingEX every hour, of every day. We talk on the phone from anywhere we want, create text messages, and even send out faxes to clients that still have that in their offices. The best part of all this? We can do it all from our mobile phone, at the lift of a finger. The service provided really spoils you and when you don't have it accessible, it makes you say, "I wish I could use my RingEX because it just works so well." This is not a joke because when running a business, no matter the service provided, communication management is very important because ideas, directives, and messages still need to be sent and received. These basic services we use every day, they aren't so basic, and RingEX manages them all seamlessly. Summit will continue using RingEX and the services they provide are invaluable to the organization.
- Video meetings
- Faxes
- Text messages
- Voicemails
- Phonecalls
- Integration with mobile devices
- Website access is easy to use
- Applications are easy to use
- The video meeting / integration with Teams is confusing because the Teams app will take over the RC app and launch the meeting. Some are on RC, some are on Teams. it's strange.
- When transferring calls, the receiving telephone does not display who the caller is, except for only showing you who is transferring the call.
- Latency between the telephone and the desktop application could be faster.
October 26, 2023
Go for RingEX.
It's a great program to use. I'm really happy with it, and I would recommend it to others to use RingEX as well. The recordings are also a great tool that we use for SMS. We hope others will enjoy it too.
- Call recordings.
- sms
- voicemails
- The calls should be louder.
- Clients sometimes say that they can't hear me.
- Calls should be recorded for longer periods of time.
October 25, 2023
RingEX Review
We use RingEX to make outbound calls to clients and future new hires.
- Technical support
- Resolving outrage fast
- Great customer services
- Contract renewal
- To send back old desk phone, the team can take more than 30 days for a return label
October 25, 2023
RingEX Reliability
Sales and ease of use. I really enjoy the way RingEX interfaces with other apps.
- Meeting app is easy to use and is easy to find on the desktop app
- Calling tool is well done and easy to use
- Portal is one of the better and user friendly portals in comparison
- At first the in-box was not that easy to use
- It would be great if you would sync the phone dnd with the desktop app. Currently you have to set both
- Make the Salesforce and RingCentral integration better
October 24, 2023
How RingEX helped me and what they should improve
Our customers contact us through this phone system, which helps us control queues.
- Provide data
- Support
- Easy to use
- Agents are able to disable themselfs from the queues
- Update their documentation for users
October 24, 2023
My review of RingEX as a very small business owner
I use RingEX to incorporate a landline and cell line into one call software. I use it for training as we can record the conversations. We no longer have to juggle multiple phones as they all come through our RingEX. It is good for keeping up with your callers and call tracking.
- Great desktop application
- Great at keeping you in contact with your customers
- Great at team connections
- I wish I had known that text messaging would be cut off until provisioning that can take a month.
- App could be streamlined with better layout.
October 14, 2023
RingEX, Best in Class.
RingEX affects our entire institution. We use the IVR and call queues at most administrative departments. We use the soft-phone features to allow people to work off-campus. The messaging feature is used by the administration to keep contact with students, staff, and faculty. We use the video features for online classes.
- Call management.
- Softphones for remote use.
- Video conferencing.
- Unified communications.
- Multiple lines on a phone.
- Make the admin portal more intuitive.
- Better desktop notification sound volume.
October 13, 2023
RingEX is average at best
RingEX is used in coordination with NICE. We use RingEX across our entire organization, including our Call Center. We require an effective telephony solution/provider in order for us to effectively support our patient population and our providers. We also require a solution that works and is reliable. We have yet to find that solution within RingEX.
- The add on reporting module through Clearview works well
- We rarely have an issue with getting dialtone on our hard phones
- We really like working with their partner NICE
- Support
- Support
- Support
October 13, 2023
New user and manager of RingEX and very impressed
We implemented RingEX a few months ago to replace our on-premises Cisco phone system which had reached end of life. It's being used in our statewide headquarters which houses approx. 20 employees. We needed a cloud-based VOIP system that offered better call handling (ability to answer calls from different devices), and RingEX is a leader in this.
- cloud-based
- ability to handle calls through desk phone as well as PC and phone app
- solid reputation in the industry
- As with many VOIP providers, they've grown so much that their training, online knowledgebase and customer service hasn't quite kept up with demand. Having said this, I haven't needed to reach customer service because their product is so solid.
October 12, 2023
RingEX: Features at your fingertips
Our organization has 6 locations, all using RingEX. Many of our staff work a Hybrid schedule or out in the field. The ability to use RingEX from a desk phone, workstation or mobile device allows them to stay connected and productive no matter where they are. We are still new to RingEX and exploring all the features and benefits. I appreciate the ease of being able to manage the system as the 'Super Admin' I'm able to make changes and updates as needed on my own. I also appreciated the Analytics available.
- When I need to contact support, they are very willing to do their best to resolve my issue in real time if at all possible.
- I like the prompts when I am on the Admin side that help guide me through changes.
- I haven't experienced any outages so far.
- As the Super Admin all the missed calls to our main number show on my desktop call history.
- During our Migration to RingEX I felt our Project Manager was handling too many cases at once. We were meant to have weekly meetings and didn't. I feel it affected his response time also.
- The Support Chat feature has been overloaded, it was actually quicker for me to call support and connect with an agent.
- Getting a detailed description of our features has been difficult.
October 12, 2023
RingEX is Key to Success
When building my new office I purchased RingEX to finish setting up my office/studio. The program is very user friendly and yet comprehensive in it's functions. Not being the most tech savvy person I reached out for technical support and my calls were answered with a friendly demeanor and answered my questions quickly and were informative. For all RingEX offers the cost was quite reasonable. I strongly recommend them.
- Great technical support
- Comprehensive abilities and options
- Very user friendly
- You can find whatever you need answered easily
- I'm new to this so I think possible virtual support might be helpful
We use RingEX as our phone service. We use it on the computer (Cloud), on our cellphones and on our desktops. We use it for phone calls, texts and voicemails. Besides e-mails, RingEX is the Heart of our Job. It is very easy to install, and support is always a call away. The APP is clear, and user friendly.
- Support is excellent!
- The App is easy and very user friendly!
- The price is right.
- The Voicemail to e-mail feature works flawlessly
- We had issues with RingCentral Plug to MS 365 when on the cloud. The plug had to be uninstalled.
- When I call support, the verification of our account takes a long time.
- Text to email should be simplified.
October 09, 2023
A full featured phone system for today's business needs
We use RingEX mostly for voice calls in the office. We also receive multi-factor authentication codes from various websites.
- System is relatively stable and reliable
- The phones are intuitive and easy to use
- The application interface is easy to use.
- Direct phone calls were not arriving from external callers
- Internal calls could not be transferred.
- Process for approving SMS messaging was cumbersome and confusing.
October 05, 2023
Kind and friendly staff
My business uses RingEX to receive calls, receive faxes, send faxes. Basically it is our way of communication with our patients and Doctors. I called RingEX because our faxes were not working correctly. The staff at RingEX was very efficient to resolve our issue in a timely manner.
- Helpful customer service
- Efficient
- Awesome service
October 04, 2023
Increased productivity and reliable service
We are a pretty busy, smaller company. I believe we have been using RingEX for well about 10 years. Naturally, our company has grown and transformed into something entirely new than what we started with. But RingEX has been a part of our growth and has transitioned with us. It's been very reliable. I think that only thing that would inhibit our production would be loss of power or internet. RingEX helps us be available even when we can't be. We have access to voicemail, text, and fax all to our computers. We also are able to host several different lines so that our customers can be put through to the appropriate departments.
- Easy
- Tech Savvy
- Customer Service
- Wish I could transfer calls phone my cell phone to my desk phone
- Cost
October 03, 2023
RingEX helps my business
RingEX is our primary phone system. We use desktop phones. We needed a less expensive solution for our phone system that is reliable. RingEX provides that.
- Good customer support
- Good video tutorials
- Easy to update schedules
- Forwarding to answering service - outside number
October 02, 2023
Great Product Alert
RingEX s the vendor we use to prescreen individuals for our research study in our central prescreening initiative. It allows for multiple different phone lines to keep different studies clear and concise. The company wanted to make sure it was easy for individuals to orescreen and encourage them to call and orescreen into the study. RingEX makes this very easy. We started with three studies and now we are on our fifth study using RingEX. In other words, the ease of use encourages us to continue with them.
- Ease of Use
- Clear and concise
- Very intuitive
- Phone settings are little confusing until you get used to it
- The rules are a little unintuitive
- N/a