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SAP SuccessFactors

SAP SuccessFactors

Overview

What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

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Recent Reviews

Review

8 out of 10
May 20, 2024
Incentivized
We are a 100k WW employees Telco Company. Our HR master system is SF; practically, all the modules are active on the system. We use …
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SAP SF ++

9 out of 10
May 20, 2024
Incentivized
Within our organization, we use SAP Success Factors as the core foundation for our HR Application, which includes various modules from the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Employee demographic data (398)
    8.1
    81%
  • Employment history (406)
    7.9
    79%
  • Organizational charting (420)
    7.9
    79%
  • Job profiles and administration (393)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pcmag.com/reviews/sap…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per year Up to 100 Employees
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Product Demos

SAP SuccessFactors Solutions for Core HR, Time, and Payroll Product Tour

www.sap.com

Joule Product Tour

www.sap.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.3
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.4
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6.3
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.2
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.8
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

4
Avg 7.8
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Product Details

What is SAP SuccessFactors?

SAP SuccessFactors HCM provides cloud-based solutions that connect core HR and payroll, talent management, sales performance management, people analytics, and workforce planning. The SAP SuccessFactors HCM enables users to put an organization's people at the center of everything – with solutions designed to meet their individual needs.

The SAP SuccessFactors Human Capital Management (HCM) covers:
  • Employee Experience Management
  • Core HR and Payroll
  • Talent Management
  • HR Analytics and Workforce Planning
  • Sales Performance Management

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.

SAP SuccessFactors Video

SAP SuccessFactors 1H 2024 Release Highlights

SAP SuccessFactors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SAP SuccessFactors Downloadables

Frequently Asked Questions

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

SAP SuccessFactors starts at $85.

Workday Human Capital Management, Oracle Fusion Cloud HCM, and Cornerstone OnDemand are common alternatives for SAP SuccessFactors.

Reviewers rate Approval workflow and Tracking of all physical assets highest, with a score of 8.4.

The most common users of SAP SuccessFactors are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1034)

Attribute Ratings

Reviews

(1-25 of 269)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for core HR, Recruiting, Talent and Succession, PMGM and CMP VP. System is still to catch up with the new ways of working. It wasn't design with the end users at the core, so it is hard to win over employees and managers, as the system experience is not very intuitive. Even adding objectives is bad. Modules seem to have been developed without any central data governance, so certain fields in EC have no exact matches in RCM, for example, so additional configuration and maintenance is required. Recent few months has shown some promise but my organisation looked at AI two years ago and we searched for external vendors to help us with some processes. It's only now that SAP is starting to catch up.
  • Recent innovation approach looks promising.
  • data format alignment across all modules
  • significantly improve end user experience, simplification
  • two many SAP pages to find any information, especially difficult when close to a bi-annual release
  • things get deployed but sometime hard to find clarity on details, e.g. AI costing ad usage of credits
Well-suited: - Core HR - Permissions Less appropriate: - Still end users, e.g. managers and employees, example initiating a requisition from position org chart - mission impossible without a user guide, too many clicks, not flowing naturally, different icons and task triggers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the full suite of SAP SuccessFactors modules at our organisation and use it to manage the lifecycle of employee data within the organisation. It is user friendly application and intuitive to use. SuccessFactors enhances the application with their half yearly release cycle and keep their software upto date with the latest trends in the market i.e. AI features and skills based organisation. We are currently exploring the use of colleague's skills to drive internal mobility across the organisation and train them as needed to bridge their skills gap and make them future ready for internal vacancies. This will not only help them to reach their aspired roles but also help the organisation attain cost savings by reducing the dependency on external sub-contractors. The modules are integrated well with lots of potential in the reporting area to help organisations make informed decisions about the future.
  • Integration of skills across Talent modules
  • Dashboard reporting capabilities
  • Keeping up to date with latest trends in the market
  • Improved Performance in Reporting
  • Ability to transfer files via SFTP using Report Stories
  • Improved Talent Search Functionality to identify Internal talent
On the plus side, SAP SuccessFactors has the full suite of modules that help any organisation manage their HR data using one product rather than having to integrate multiple systems. On the downside Performance can be challenging when querying large volumes of data.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the EC, PMGM, Comp, CDSM modules. We have not utilised the full breath of SAP SuccessFactors' offerings, which is something we are currently reviewing. There are some limitation, particularly in our local regions in being able to capture all the data needed to process payroll i.e. some customisation is required to be legally compliant to integrate data from SAP SuccessFactors to downstream payroll platforms. Overrall the user experience is good with minimal issues technically and to the end-user.
  • easy access via app
  • user friendly system
  • can customise to suit individual business needs
  • struggle to reach out blue collar workers, without an email address to access the system
  • need local customisation provided as standard, especially when there are legal data points which are needed from our employees
Laura Brienza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Core HR processes and limited talent processes are supported by SAP SuccessFactors.
The scope is to support a large multinational organizations in managing HR processes.
  • Performance management latest release
  • Mobile application
  • Quick actions
  • Integration data model between REC and EC
  • Position management UI
  • International assignment /mobility not integrated on talent
Integration between core HR scenarios and talent area scenarios
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Presently for core HR transactional activities (HR, Payroll, REC, ONB), but into the nest phase for LMS, Performance, Compensation. The second phase allows us to utilise the technology for our growing ambitions. SAP SuccessFactors addresses issues around interpolation for our data, but also provides a consistent, integrated data base that address wider benefits both up and downstream.
  • Ease of use - For the most part the software is intuitive
  • Extensibility - Ability to drive more functionality from connection modules and tools
  • Continuous development - Progress of development gives confidence to customers that the product will continue to remain relevant
  • Consistency - Parts of the system move forward at different speeds, so visual UI can be inconsistent
  • ECP - Needs to move to fully cloud based without need for native GUI access
  • Configure Business Rules - Needs to move to a modern drag and drop workflow builder style interface to build whole processes. Sharing rules with SMEs doesn’t give them the full appreciation of workflows/calculations/approvals/notifications steps
To my previous points, there are some areas where SAP SuccessFactors need to develop the solution for end user SuperAdmins. When we transcribe requirements and workbooks back to customers, who often think in terms of visual workflows, we suffer because of the way in which configure business rules work/are built. In addition, not everything is focused under business config/configure business rules and therefore Recruitment has its own specific config, as does ONB. Overall however, it’s a great SaaS and very obvious how much cotinuous development SAP are putting behind the suite of tools.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use a wide range of SAP SuccessFactors modules, from core HR through to Payroll. We utilise the product for succession planning, performance and goals, recruitment - it also acts as the master copy of employee data across our business.
  • Core Data Model
  • Business Rules and Workflow
  • Recruiting Management
  • Guided forms to improve User Experience
SAP SuccessFactors caters for a huge number of scenarios and can be configured to cater for almost any HR process you can imagine, sometimes this can result in the path to implementation being complex.
May 20, 2024

Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are a 100k WW employees Telco Company. Our HR master system is SF; practically, all the modules are active on the system. We use Employee Central, LMS, Recruiting, P&G, Compensation, Reporting, and HCP as examples. We dedicate time to managing several markets on all these specific topics, and at the moment, this is our global platform.
  • Employee master data management.
  • Performance Management.
  • Learning Management.
  • Goals
  • Recruitment
  • Employee Listening.
We have a very complex scenario, but the main processes are well-managed. Considering that we have around 50 corporate HR systems one of our main concerns is always the integration side.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors as system admin for the modules PMGM COMP and EC. We use SF for all employee transactions, at the moment from change of address to yearly salaries reviews which the system help us to achieve, the system help us to automate HR data load and create an easy and powerful for our employees
  • Half year releases
  • Strong customer communications through our Exec support
  • Support through the expert chat
  • High priority tickets support
  • KBAs content and support
SAP SuccessFactors modules are integrated which makes the job easier for the users and us as systems administrators, also provides you a whole view of the process and with reports which are very useful. I really enjoyed customizing the performance cycle for our company and also saw the big improvement of doing the compensation cycle using SAP SuccessFactors (Annual Salary Review and Bonus payments through compensation worksheets.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Almost full suite, RCM & RMK, EC, Time Off, Learning, Performance, Talent, and ECP payroll limited scope.
  • Scope of the product.
  • Connections between modules - except Learning.
  • TIme Mgt.
  • Better options in RCM to support hybrid & remote working.
  • Better in-built reporting - not creating duplicate rows as much, more accessible to configure reporting.
  • Better options for deskless workers - those that do not have company devices.
Sometimes, feedback is not taken into account, and ways to manage changes are limited. Certain features we would expect to exist - mobile phone number data entry with country code validation, etc. - do not exist and are not on any roadmap. If you buy partner products through SF as a customer, you get stuck in the middle regarding support and queries.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors within our organisation as our primary HR People system, incorporating people management, job architecture, staff profiles and some of the learning and development function. By having SAP we aim to ensure we have a single strategic portal for staff use, much needed for a large global organisation.
  • Staff profiles
  • Onboarding, including mandatory learning
  • Basic LMS package doesnt provide an engaging user experience
  • Metrics/analytics function in the LMS is difficult to navigate or provide all data required.
  • Skills assessment linking to recommended learning and project opportunities, although this is in development.
From SAP HR Connect forum I can clearly see how a number of advancements/applications available will greatly enhance the user and manager experience of SAP. Personally I would like to see our current learning app developed further, with something like WorkSpace and BLEND, to provide a more advanced and engaging LXP, aligned to roles and skills with better reporting/analytics.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use EC as a core HR system plus some limited use of performance. Recruitment tool is being used, but there are frustrations with it. The system is used globally to record basic employee data with local Payroll systems - some of which are integrated into success factors. Key business drivers are around headcount control.
  • Helps with basic data capture and self service for end users.
  • The reporting tool is limited—we struggle to produce basic reports such as turnover reports. Some of this may be due to the way the system has been configured.
The storage of employee information is fine, and it’s easy to capture and input the information. It's Similarly easy to populate with bulk uploads following acquisitions. However, there is a lack of automation around the production of notifications and limitations in the information that can be included. The previous HR system was much more flexible in this area.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
we have just rolled out to 2 out of 32 countries in emea, for core hr modules excluding comp. the business problems i see are due to design config rather than the product itself
  • time off management
  • history of data
  • ease of use
  • forward propagation overwrites the correct audit trail
  • position management often confusing for end user
  • onboarding module needs troubleshooting too often
good for position management and live audit trails, comp manager is very easy for wider business to streamline. the ease of workflows and delegations is also good.

onboarding module can be challenging, as well as some basic customization like defaulting the setting of toggle buttons which are not possible according to sap kba.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors with a 7K Headcount. Used to master all core HR data EC, Recruiting, Onboarding, PMGM, WFA, Talent, Compensation available but not fully utilized and restricted by legacy business complexity and data issues. Now, I am trying to unpick some of the original implementations to standardize, simplify, and modernize.
  • Core platform intuitive
  • All capabilities you would expect to see in a HR application
  • Easy to configure changes
  • Customisation is simple using custom MDF and business rules
  • Could do with a modern UX
  • Mobile application not always stable
  • More capability across ER Case Management
I have used other systems (Oracle). SAP SuccessFactors is more stable. The online materials and resources are really useful and there's a huge network of users you can reach out to
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is used in various areas of the business, it has been able to tackle problems around On-boarding, Compensation, Performance Goals. Recently acquired Talent Intelligent Hub and Opportunity Marketplace as a solution piece to manage Talent acquisition and employee Growth
  • On boaridng for new employee
  • Performance Management
  • Employee Self Service Module
  • Recruitment
  • Contractor Management
  • Reporting
SAP SuccessFactors works perfectly for employee on-boarding, however more focus will need to be made on the contractor recruitment and management
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors as our HRIS to make sure that we have automation of our people processes. This is through Recruitment and employee management.
  • manages candidate flow
  • Captures records
  • Allows us to manage HR processes across locations
  • User ability
  • Interaction
  • Candidate experience
SAP SuccessFactors is good for a large organisation however without dedicated internal support it is hard for a smaller business to use it effectively.
Marcin Wierzcholek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are in the process of implementing SAP SuccessFactors suite across our organisation, including Workzone, Opportunity Marketplace, and Talent Intelligence Hub.
  • Providing new system updates
  • Providing great user experience
  • Overall integration between the modules
My overall user experience with SAP SuccessFactors is great and it's easy to use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently, we use SAP SuccessFactors's Learning and TIH modules. We are looking to use EC and ECP, but skeptical on how customizations that have been setup in our system would be done in the new world.
  • User Interface
  • Availability
  • Various HR modules integrated at one place
  • Add options to do more custom programs
I give SAP SuccessFactors a ten out of ten because all our HR modules integrated are in one place.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors's multi-module coverage - employee ec, recruitment, and, performance
  • workflow
  • design
  • security
  • back end complexity
  • knowledge base to confusing
  • steps not always logical
I feel SAP SuccessFactors should work on backend complexity; it can be very hard to learn.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors' implementation allows customers to be on one platform to assist with unified data and reporting.
  • user experience
  • releasing new functionality
  • customer community
  • bringing solution partners eg open text into the ecosystem
SAP SuccessFactors is scalable for large organizations, but some areas, such as payroll, are immature.
Score 7 out of 10
Vetted Review
Verified User
use it to support onboarding/hiring for new employee's to my specific team.
we use it to track the applicants and input feedback.
Then when they join, they also get pushed through to employee status on the platform. I use it only at the start of their employee journey to ensure docuemnts etc is all ok, after that it is more HR team that will use it.
  • ease of use
  • good visiblity
  • collaboration is easy
  • difficult to use
  • not very use friendly
it works well, it does the job, but it is not very use friendly. i do not work in HR, and i just collaborate with that team to hire employee's, so i use the tool not regularly. I found it difficult ot navigate, but the information you can pull is strong.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactor used as Human resource portal to apply leaves, onboarding, annual assessments, goal settings etc. The tool is used to configure employee related various tasks. The workflows can be configured accordingly.
  • It has easy to use UI
  • Quick actions features contains all the useful links with icons
  • We can personalise our tasks accordingly
  • Response time is little higher
  • User interface needs improvement in terms of icons
  • Search feature needs improvement to give appropriate results
SAP SuccessFactors is primarily used for requesting time-off, annual assessments, training, on-boarding users etc. It is a one stop solution for configuration of HR related activities in a organisation. It is not appropriate to vendors or any third parties in the organization. It is only focused on the employees in the organisation.
Lakshay Dogra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is helping us integrate all employee management tools in one. It helps us integrate learning for the employees, tracking and approving leave application and also track employee development discussions in one place. As a manager it helps me track data for all the employees in just one place and further helps me in planning.
  • Leave tracking
  • PDP discussions
  • Employee transfers
  • Learning module tracking
  • Combined data for entire time
  • Notification for overdue learning courses
  • Real time employee leave mapping
SAP SuccessFactors is best suited for all the employee management activities, like leave approval, employee transfer initiation and employee learning module. But it is less appropriate to showcase employee directory with unnecessary information, and following up on PDP (partner development plan) discussions. But having it all in one place is convenient.
Elli Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The baseline SAP SuccessFactors product covers the majority of the basic requirements that large enterprises will have, this program helps you to manage all of your workers' and organizations' data in one place; it is quite handy and has a user-friendly design; the ease of use makes it a terrific tool. In terms of your career objectives, learning, profile management, and goals for the next assessment cycle, the system is uncomplicated; in essence, it enhances your whole performance management and employee-focused platform.
  • Promoting greater Accountability
  • Promoting greater transparency
  • Automating recruitment cycle
  • Promote quick trunaround time
  • Improved accuracy in reports
  • Logging in on mobile is a complicated process
  • Lagging while searching candidiates
  • Time consuming to set up forms for different countries
SAP Success Factors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. Success Factors is contributing to maintain the data quality and automated workflows. SF had almost automated every single HR process which has removed the manual intervention altogether. It's time consuming to implement so if you're loooking for a quick fix or quick results it may not be for you.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
for hire to retire process. onboarding. performance reviews etc.
  • friendly user interface
  • ability to navigate between modules
  • easier to train
  • year end performance review reporting has some issues
global organizations. teams working in diff regions. teams consisting of full-time and contractors
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for Performance, Learning and Development and Recruiting
  • Recruiting
  • Learning & Development
  • User Interface is clunky
SAP SuccessFactors is cloud based and improves our process of Performance evaluation, recruiting, and learning & development
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