Social Studio Reviews

46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-12 of 12)

Companies can't remove reviews or game the system. Here's why.
Jeremy Cowles | TrustRadius Reviewer
April 13, 2018

Jack of all trades, master of none

Score 6 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • The one-stop-shop aspect enables us to combine multiple tool functionality into one subscription
  • Integration with Salesforce is a key selling point meaning we can coordinate all activity with a constant reference to CRM data
  • It is a little light on functionality in some areas (analyse as the prime example) so you may find you'll need to spend on an alternative / supplementary platform to fulfil the use-case requirements here
Read Jeremy Cowles's full review
Jimmy Mack | TrustRadius Reviewer
August 01, 2017

Social Studio - Good Basic Tool, but Expensive

Score 4 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • We were able to benchmark high-level metrics (i.e. Share of Voice) against our competitors YoY.
  • While it was difficult and time-consuming, I was able to create reports using the data pulled in from Social Studio.
  • There were other tools for comparable prices that had more advanced analytics that would have saved time/money had we been using them (Crimson Hexagon).
Read Jimmy Mack's full review
Nicole Swanson | TrustRadius Reviewer
May 26, 2015

A seamless solution for busy social media managers

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Improved employee efficiency due to the ability to work across teams in-platform
  • Improved reporting functionality allowing for transparency in performance
  • Advanced sentiment and keyword tracking allowing for in-depth analysis of brand or competitor conversations
Read Nicole Swanson's full review
Anonymous | TrustRadius Reviewer
April 05, 2017

Social Studio is competent

Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It really helped us monitor the sentiment of our users on social. We were able to address customer service concerns quickly because of it.
Read this authenticated review

Feature Scorecard Summary

Boolean keyword searches (9)
6.9
Filtering out noise/spam (10)
7.0
Sentiment analysis (8)
9.9
Broad channel coverage (11)
9.8
Content planning and scheduling (11)
9.9
Audience targeting (10)
8.0
Content optimization (9)
7.9
Workflow management (11)
8.0
Automated routing and prioritization (10)
9.8
Customer interaction histories (9)
9.8
Bulk actions (9)
3.2
Lead generation (8)
5.0
Content marketing (9)
5.1
Paid media management (7)
6.0
Campaigns and promotions (9)
6.0
Twitter (11)
8.9
Facebook (11)
9.9
LinkedIn (9)
9.9
Google+ (7)
6.8
Instagram (7)
7.9
Pinterest (4)
6.5
YouTube (7)
6.7
Campaign success analytics (10)
8.8
Real-time tracking (9)
7.0
Competitor analysis (7)
9.7
Role-based user permissions & privileges (9)
9.0
Mobile access (10)
9.8

About Social Studio

Social Studio is a social media management plaform built around features such as social media monitoring and listening, content scheduling and publishing, collaboration, and analytics.

Social Studio Technical Details

Operating Systems: Unspecified
Mobile Application:No