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Sprout Social

Sprout Social

Overview

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening…

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Recent Reviews

TrustRadius Insights

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Twitter (57)
    7.7
    77%
  • Content planning and scheduling (57)
    7.1
    71%
  • Real-time tracking (55)
    6.6
    66%
  • Facebook (59)
    6.3
    63%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Standard

$199 annual / $249 monthly

Cloud
per user/per month

Professional

$299 annual / $399 monthly

Cloud
per user/per month

Advanced

$399 annual / $499 monthly

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sproutsocial.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per user
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Product Demos

Sprout Social Review Demo - Is This The Best Social Media Scheduling Tool

YouTube

How To Use Sprout Social - A Walkthrough Demo Of Sprout Social

YouTube

Sprout Social Demo 2023 | Sprout Social Review

YouTube

How to Use Sprout Social's Service Cloud Integration

YouTube
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

7.4
Avg 7.6

Publishing

Scheduling posts to various social media channels and profiles from one interface.

4.9
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

6
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

4.7
Avg 7.8

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.5
Avg 8.6

Reporting/analytics

5.9
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

7.6
Avg 8.1
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Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to try a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Screenshot of Sprout’s social media publishing tools, used to schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single Compose window.

Sprout Social Videos

Bringing Customer and Business Insights Together with Tableau and Sprout Social
Customer Care with Service Cloud and Sprout Social
Sprout Social Employee Advocacy

Sprout Social Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Frequently Asked Questions

Sprout Social starts at $249.

Hootsuite, Khoros Marketing, and Sprinklr Social are common alternatives for Sprout Social.

Reviewers rate Broad channel coverage highest, with a score of 8.4.

The most common users of Sprout Social are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(501)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media posts, pull analytics reports, and monitor social media mentions. According to users who have been using the software for more than 2 years, it has helped them publish content on pages and profiles, schedule posts in different time zones, and monitor their social media effectiveness. The software is highly appreciated for its ability to increase efficiency and productivity in engaging with social media communities and mapping out online strategies.

One of the key use cases of Sprout Social is central monitoring of all social media accounts to ensure consistent branding and communications. Users have found it essential for managing multiple accounts from one platform, allowing them to maintain a unified brand voice across various channels. Additionally, Sprout Social has had a positive impact on marketing efforts by expanding advertising capabilities and enabling simultaneous content publishing.

Another valuable use case of Sprout Social is reporting and monthly metric analysis. Users rely on the software to track content performance, community growth, and overall social media effectiveness. It provides them with comprehensive reports that help in evaluating strategies and making data-driven decisions.

Moreover, Sprout Social helps users aggregate social issues, track responses, and ensure a clear voice from brands. It simplifies the process of categorizing interactions, engaging with customers, and responding to comments and direct messages. By streamlining these tasks, it saves users significant time when it comes to social media scheduling and analytics.

Users recommend Sprout Social for small businesses and non-profit organizations due to its ease of setup and robust reporting capabilities. It serves as a valuable tool for managing different strategies and campaigns by offering features like scheduling social media content, monitoring social feeds, and creating reports for all clients.

Sprout Social also caters to digital marketing agencies by providing centralized management of client's social media accounts, gathering analytics, and offering reporting tools. Its detailed analysis across all social channels makes it a preferred choice for agencies looking to track social progress and provide comprehensive reports to clients.

With its versatility, Sprout Social is used by universities as well to manage social media accounts for announcements, news, public relations, and marketing purposes.

Overall, Sprout Social proves to be an essential tool in managing social media by catering to a wide range of use cases. From scheduling content and engaging with customers to monitoring analytics and generating reports, this software simplifies the complex landscape of social media management.

Users commonly make the following recommendations based on their experience with the software:

  1. Integrate with Asana: Users suggest integrating the software with Asana to streamline workflow and enhance task management capabilities.

  2. Spend time exploring functions: Reviewers advise investing time in exploring and familiarizing oneself with the various functions of the software to fully understand its capabilities.

  3. Choose a company that treats customers well and aligns with goals: Users recommend selecting a software company that provides both a powerful tool and prioritizes customer satisfaction. They suggest finding a company that aligns with business goals and offers reliable support and service.

These recommendations emphasize the potential benefits of integration, the importance of understanding the software's functions, and considering customer-centricity when choosing a software provider.

Attribute Ratings

Reviews

(1-25 of 59)
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Score 7 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
87.5%
8.8
Boolean keyword searches
80%
8.0
Filtering out noise/spam
80%
8.0
Sentiment analysis
90%
9.0
Broad channel coverage
100%
10.0
Publishing (4)
37.5%
3.8
Content planning and scheduling
80%
8.0
Audience targeting
N/A
N/A
Content optimization
N/A
N/A
Workflow management
70%
7.0
Engagement (3)
60%
6.0
Automated routing and prioritization
N/A
N/A
Customer interaction histories
90%
9.0
Bulk actions
90%
9.0
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
53.33333333333333%
5.3
Twitter
80%
8.0
Facebook
60%
6.0
LinkedIn
90%
9.0
Google+
N/A
N/A
Instagram
90%
9.0
Pinterest
N/A
N/A
Reporting/analytics (3)
53.33333333333333%
5.3
Campaign success analytics
N/A
N/A
Real-time tracking
80%
8.0
Competitor analysis
80%
8.0
Account management (2)
80%
8.0
Role-based user permissions & privileges
80%
8.0
Mobile access
80%
8.0
August 11, 2022

Sprout Social review

Score 1 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
27.5%
2.8
Boolean keyword searches
30%
3.0
Filtering out noise/spam
40%
4.0
Sentiment analysis
10%
1.0
Broad channel coverage
30%
3.0
Publishing (4)
15%
1.5
Content planning and scheduling
30%
3.0
Audience targeting
10%
1.0
Content optimization
10%
1.0
Workflow management
10%
1.0
Engagement (3)
23.333333333333336%
2.3
Automated routing and prioritization
10%
1.0
Customer interaction histories
40%
4.0
Bulk actions
20%
2.0
Marketing (2)
10%
1.0
Lead generation
10%
1.0
Content marketing
10%
1.0
Channel coverage/integration (4)
47.5%
4.8
Twitter
60%
6.0
Facebook
60%
6.0
LinkedIn
60%
6.0
Instagram
10%
1.0
Reporting/analytics (3)
20%
2.0
Campaign success analytics
20%
2.0
Real-time tracking
10%
1.0
Competitor analysis
30%
3.0
Account management (2)
60%
6.0
Role-based user permissions & privileges
60%
6.0
Mobile access
60%
6.0
Jesse Sumrak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
65%
6.5
Boolean keyword searches
70%
7.0
Filtering out noise/spam
40%
4.0
Sentiment analysis
70%
7.0
Broad channel coverage
80%
8.0
Publishing (4)
92.5%
9.3
Content planning and scheduling
100%
10.0
Audience targeting
80%
8.0
Content optimization
100%
10.0
Workflow management
90%
9.0
Engagement (3)
63.33333333333333%
6.3
Automated routing and prioritization
70%
7.0
Customer interaction histories
50%
5.0
Bulk actions
70%
7.0
Marketing (2)
80%
8.0
Lead generation
60%
6.0
Content marketing
100%
10.0
Channel coverage/integration (5)
78%
7.8
Twitter
90%
9.0
Facebook
90%
9.0
LinkedIn
80%
8.0
Instagram
70%
7.0
Pinterest
60%
6.0
Reporting/analytics (3)
76.66666666666667%
7.7
Campaign success analytics
80%
8.0
Real-time tracking
80%
8.0
Competitor analysis
70%
7.0
Account management (2)
75%
7.5
Role-based user permissions & privileges
80%
8.0
Mobile access
70%
7.0
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
72.5%
7.3
Boolean keyword searches
50%
5.0
Filtering out noise/spam
80%
8.0
Sentiment analysis
80%
8.0
Broad channel coverage
80%
8.0
Publishing (4)
92.5%
9.3
Content planning and scheduling
100%
10.0
Audience targeting
70%
7.0
Content optimization
100%
10.0
Workflow management
100%
10.0
Engagement (3)
86.66666666666666%
8.7
Automated routing and prioritization
80%
8.0
Customer interaction histories
90%
9.0
Bulk actions
90%
9.0
Marketing (2)
65%
6.5
Lead generation
50%
5.0
Content marketing
80%
8.0
Channel coverage/integration (6)
71.66666666666667%
7.2
Twitter
60%
6.0
Facebook
80%
8.0
LinkedIn
70%
7.0
Google+
60%
6.0
Instagram
100%
10.0
Pinterest
60%
6.0
Reporting/analytics (3)
80%
8.0
Campaign success analytics
80%
8.0
Real-time tracking
80%
8.0
Competitor analysis
80%
8.0
Account management (2)
80%
8.0
Role-based user permissions & privileges
70%
7.0
Mobile access
90%
9.0
Steve Opfer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
55%
5.5
Boolean keyword searches
30%
3.0
Filtering out noise/spam
70%
7.0
Sentiment analysis
50%
5.0
Broad channel coverage
70%
7.0
Publishing (4)
77.5%
7.8
Content planning and scheduling
90%
9.0
Audience targeting
70%
7.0
Content optimization
70%
7.0
Workflow management
80%
8.0
Engagement (3)
60%
6.0
Automated routing and prioritization
80%
8.0
Customer interaction histories
20%
2.0
Bulk actions
80%
8.0
Marketing (2)
45%
4.5
Lead generation
20%
2.0
Content marketing
70%
7.0
Channel coverage/integration (6)
50%
5.0
Twitter
70%
7.0
Facebook
60%
6.0
LinkedIn
80%
8.0
Google+
N/A
N/A
Instagram
90%
9.0
Pinterest
N/A
N/A
Reporting/analytics (3)
30%
3.0
Campaign success analytics
20%
2.0
Real-time tracking
70%
7.0
Competitor analysis
N/A
N/A
Account management (2)
40%
4.0
Role-based user permissions & privileges
50%
5.0
Mobile access
30%
3.0
Bill Braun | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Listening/monitoring (2)
65%
6.5
Sentiment analysis
50%
5.0
Broad channel coverage
80%
8.0
Publishing (2)
60%
6.0
Content planning and scheduling
60%
6.0
Workflow management
60%
6.0
Engagement (1)
60%
6.0
Bulk actions
60%
6.0
Marketing (1)
70%
7.0
Content marketing
70%
7.0
Channel coverage/integration (5)
68%
6.8
Twitter
80%
8.0
Facebook
60%
6.0
LinkedIn
60%
6.0
Google+
60%
6.0
Instagram
80%
8.0
Reporting/analytics (2)
50%
5.0
Campaign success analytics
30%
3.0
Competitor analysis
70%
7.0
Account management (2)
40%
4.0
Role-based user permissions & privileges
50%
5.0
Mobile access
30%
3.0
Score 10 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
95%
9.5
Boolean keyword searches
90%
9.0
Filtering out noise/spam
90%
9.0
Sentiment analysis
100%
10.0
Broad channel coverage
100%
10.0
Publishing (4)
75%
7.5
Content planning and scheduling
100%
10.0
Audience targeting
N/A
N/A
Content optimization
100%
10.0
Workflow management
100%
10.0
Engagement (3)
N/A
N/A
Automated routing and prioritization
N/A
N/A
Customer interaction histories
N/A
N/A
Bulk actions
N/A
N/A
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
61.66666666666667%
6.2
Twitter
100%
10.0
Facebook
90%
9.0
LinkedIn
100%
10.0
Google+
N/A
N/A
Instagram
80%
8.0
Pinterest
N/A
N/A
Reporting/analytics (3)
100%
10.0
Campaign success analytics
100%
10.0
Real-time tracking
100%
10.0
Competitor analysis
100%
10.0
Account management (2)
95%
9.5
Role-based user permissions & privileges
100%
10.0
Mobile access
90%
9.0
Score 10 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
N/A
N/A
Boolean keyword searches
N/A
N/A
Filtering out noise/spam
N/A
N/A
Sentiment analysis
N/A
N/A
Broad channel coverage
N/A
N/A
Publishing (4)
67.5%
6.8
Content planning and scheduling
100%
10.0
Audience targeting
N/A
N/A
Content optimization
80%
8.0
Workflow management
90%
9.0
Engagement (3)
N/A
N/A
Automated routing and prioritization
N/A
N/A
Customer interaction histories
N/A
N/A
Bulk actions
N/A
N/A
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
63.33333333333333%
6.3
Twitter
100%
10.0
Facebook
90%
9.0
LinkedIn
100%
10.0
Google+
N/A
N/A
Instagram
90%
9.0
Pinterest
N/A
N/A
Reporting/analytics (3)
83.33333333333334%
8.3
Campaign success analytics
90%
9.0
Real-time tracking
80%
8.0
Competitor analysis
80%
8.0
Account management (2)
85%
8.5
Role-based user permissions & privileges
90%
9.0
Mobile access
80%
8.0
Score 9 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
42.5%
4.3
Boolean keyword searches
N/A
N/A
Filtering out noise/spam
80%
8.0
Sentiment analysis
N/A
N/A
Broad channel coverage
90%
9.0
Publishing (4)
75%
7.5
Content planning and scheduling
80%
8.0
Audience targeting
80%
8.0
Content optimization
70%
7.0
Workflow management
70%
7.0
Engagement (3)
53.33333333333333%
5.3
Automated routing and prioritization
70%
7.0
Customer interaction histories
90%
9.0
Bulk actions
N/A
N/A
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
75%
7.5
Twitter
80%
8.0
Facebook
90%
9.0
LinkedIn
70%
7.0
Google+
70%
7.0
Instagram
70%
7.0
Pinterest
70%
7.0
Reporting/analytics (3)
73.33333333333333%
7.3
Campaign success analytics
80%
8.0
Real-time tracking
70%
7.0
Competitor analysis
70%
7.0
Account management (2)
80%
8.0
Role-based user permissions & privileges
90%
9.0
Mobile access
70%
7.0
Hannah O'Brien | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
75%
7.5
Boolean keyword searches
80%
8.0
Filtering out noise/spam
80%
8.0
Sentiment analysis
80%
8.0
Broad channel coverage
60%
6.0
Publishing (4)
50%
5.0
Content planning and scheduling
90%
9.0
Audience targeting
60%
6.0
Content optimization
50%
5.0
Workflow management
N/A
N/A
Engagement (3)
63.33333333333333%
6.3
Automated routing and prioritization
80%
8.0
Customer interaction histories
50%
5.0
Bulk actions
60%
6.0
Marketing (1)
70%
7.0
Content marketing
70%
7.0
Channel coverage/integration (5)
60%
6.0
Twitter
60%
6.0
Facebook
60%
6.0
LinkedIn
60%
6.0
Instagram
60%
6.0
Pinterest
60%
6.0
Reporting/analytics (3)
80%
8.0
Campaign success analytics
100%
10.0
Real-time tracking
60%
6.0
Competitor analysis
80%
8.0
Account management (2)
70%
7.0
Role-based user permissions & privileges
80%
8.0
Mobile access
60%
6.0
Kaleigh Glaza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
87.5%
8.8
Boolean keyword searches
90%
9.0
Filtering out noise/spam
80%
8.0
Sentiment analysis
80%
8.0
Broad channel coverage
100%
10.0
Publishing (4)
95%
9.5
Content planning and scheduling
100%
10.0
Audience targeting
90%
9.0
Content optimization
90%
9.0
Workflow management
100%
10.0
Engagement (3)
96.66666666666666%
9.7
Automated routing and prioritization
90%
9.0
Customer interaction histories
100%
10.0
Bulk actions
100%
10.0
Marketing (2)
80%
8.0
Lead generation
80%
8.0
Content marketing
80%
8.0
Channel coverage/integration (6)
66.66666666666667%
6.7
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
100%
10.0
Google+
N/A
N/A
Instagram
100%
10.0
Pinterest
N/A
N/A
Reporting/analytics (3)
93.33333333333334%
9.3
Campaign success analytics
100%
10.0
Real-time tracking
90%
9.0
Competitor analysis
90%
9.0
Account management (2)
90%
9.0
Role-based user permissions & privileges
100%
10.0
Mobile access
80%
8.0
Jenna Carpentier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (2)
70%
7.0
Filtering out noise/spam
80%
8.0
Broad channel coverage
60%
6.0
Publishing (4)
82.5%
8.3
Content planning and scheduling
90%
9.0
Audience targeting
70%
7.0
Content optimization
80%
8.0
Workflow management
90%
9.0
Engagement (1)
80%
8.0
Customer interaction histories
80%
8.0
Marketing (2)
80%
8.0
Lead generation
70%
7.0
Content marketing
90%
9.0
Channel coverage/integration (6)
46.66666666666667%
4.7
Twitter
100%
10.0
Facebook
90%
9.0
LinkedIn
60%
6.0
Google+
N/A
N/A
Instagram
30%
3.0
Pinterest
N/A
N/A
Reporting/analytics (3)
86.66666666666666%
8.7
Campaign success analytics
90%
9.0
Real-time tracking
90%
9.0
Competitor analysis
80%
8.0
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (1)
90%
9.0
Boolean keyword searches
90%
9.0
Publishing (4)
70%
7.0
Content planning and scheduling
100%
10.0
Audience targeting
50%
5.0
Content optimization
40%
4.0
Workflow management
90%
9.0
Engagement (3)
80%
8.0
Automated routing and prioritization
80%
8.0
Customer interaction histories
80%
8.0
Bulk actions
80%
8.0
Marketing (2)
35%
3.5
Lead generation
70%
7.0
Content marketing
N/A
N/A
Channel coverage/integration (4)
85%
8.5
Twitter
90%
9.0
Facebook
90%
9.0
LinkedIn
80%
8.0
Instagram
80%
8.0
Reporting/analytics (3)
70%
7.0
Campaign success analytics
80%
8.0
Real-time tracking
80%
8.0
Competitor analysis
50%
5.0
Account management (2)
80%
8.0
Role-based user permissions & privileges
80%
8.0
Mobile access
80%
8.0
Adrienne Hardin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Listening/monitoring (3)
26.666666666666664%
2.7
Boolean keyword searches
80%
8.0
Sentiment analysis
N/A
N/A
Broad channel coverage
N/A
N/A
Publishing (4)
42.5%
4.3
Content planning and scheduling
70%
7.0
Audience targeting
50%
5.0
Content optimization
50%
5.0
Workflow management
N/A
N/A
Engagement (3)
53.33333333333333%
5.3
Automated routing and prioritization
N/A
N/A
Customer interaction histories
80%
8.0
Bulk actions
80%
8.0
Marketing (2)
80%
8.0
Lead generation
60%
6.0
Content marketing
100%
10.0
Channel coverage/integration (6)
35%
3.5
Twitter
90%
9.0
Facebook
70%
7.0
LinkedIn
30%
3.0
Google+
N/A
N/A
Instagram
20%
2.0
Pinterest
N/A
N/A
Reporting/analytics (3)
83.33333333333334%
8.3
Campaign success analytics
60%
6.0
Real-time tracking
100%
10.0
Competitor analysis
90%
9.0
Account management (2)
15%
1.5
Role-based user permissions & privileges
N/A
N/A
Mobile access
30%
3.0
June 14, 2021

A Useful Tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
95%
9.5
Boolean keyword searches
90%
9.0
Filtering out noise/spam
100%
10.0
Sentiment analysis
90%
9.0
Broad channel coverage
100%
10.0
Publishing (4)
90%
9.0
Content planning and scheduling
90%
9.0
Audience targeting
80%
8.0
Content optimization
90%
9.0
Workflow management
100%
10.0
Engagement (3)
33.333333333333336%
3.3
Automated routing and prioritization
N/A
N/A
Customer interaction histories
N/A
N/A
Bulk actions
100%
10.0
Marketing (2)
50%
5.0
Lead generation
N/A
N/A
Content marketing
100%
10.0
Channel coverage/integration (6)
60%
6.0
Twitter
90%
9.0
Facebook
90%
9.0
LinkedIn
90%
9.0
Google+
N/A
N/A
Instagram
90%
9.0
Pinterest
N/A
N/A
Reporting/analytics (3)
100%
10.0
Campaign success analytics
100%
10.0
Real-time tracking
100%
10.0
Competitor analysis
100%
10.0
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
Sasha Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
92.5%
9.3
Boolean keyword searches
100%
10.0
Filtering out noise/spam
80%
8.0
Sentiment analysis
100%
10.0
Broad channel coverage
90%
9.0
Publishing (4)
97.5%
9.8
Content planning and scheduling
90%
9.0
Audience targeting
100%
10.0
Content optimization
100%
10.0
Workflow management
100%
10.0
Engagement (3)
90%
9.0
Automated routing and prioritization
80%
8.0
Customer interaction histories
100%
10.0
Bulk actions
90%
9.0
Marketing (2)
100%
10.0
Lead generation
100%
10.0
Content marketing
100%
10.0
Channel coverage/integration (6)
93.33333333333334%
9.3
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
80%
8.0
Google+
100%
10.0
Instagram
90%
9.0
Pinterest
90%
9.0
Reporting/analytics (3)
96.66666666666666%
9.7
Campaign success analytics
100%
10.0
Real-time tracking
90%
9.0
Competitor analysis
100%
10.0
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
Diana R. Krueger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
25%
2.5
Boolean keyword searches
100%
10.0
Filtering out noise/spam
N/A
N/A
Sentiment analysis
N/A
N/A
Broad channel coverage
N/A
N/A
Publishing (4)
92.5%
9.3
Content planning and scheduling
100%
10.0
Audience targeting
80%
8.0
Content optimization
90%
9.0
Workflow management
100%
10.0
Engagement (2)
85%
8.5
Customer interaction histories
100%
10.0
Bulk actions
70%
7.0
Marketing (2)
40%
4.0
Lead generation
N/A
N/A
Content marketing
80%
8.0
Channel coverage/integration (6)
55%
5.5
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
50%
5.0
Google+
N/A
N/A
Instagram
80%
8.0
Pinterest
N/A
N/A
Reporting/analytics (3)
86.66666666666666%
8.7
Campaign success analytics
100%
10.0
Real-time tracking
100%
10.0
Competitor analysis
60%
6.0
Account management (2)
75%
7.5
Role-based user permissions & privileges
100%
10.0
Mobile access
50%
5.0
June 11, 2021

Sprout Social Soars

Talissa (Beall) Navarro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
62.5%
6.3
Boolean keyword searches
N/A
N/A
Filtering out noise/spam
80%
8.0
Sentiment analysis
80%
8.0
Broad channel coverage
90%
9.0
Publishing (4)
90%
9.0
Content planning and scheduling
80%
8.0
Audience targeting
100%
10.0
Content optimization
100%
10.0
Workflow management
80%
8.0
Engagement (3)
86.66666666666666%
8.7
Automated routing and prioritization
80%
8.0
Customer interaction histories
100%
10.0
Bulk actions
80%
8.0
Marketing (2)
80%
8.0
Lead generation
80%
8.0
Content marketing
80%
8.0
Channel coverage/integration (6)
100%
10.0
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
100%
10.0
Google+
100%
10.0
Instagram
100%
10.0
Pinterest
100%
10.0
Reporting/analytics (3)
100%
10.0
Campaign success analytics
100%
10.0
Real-time tracking
100%
10.0
Competitor analysis
100%
10.0
Account management (2)
90%
9.0
Role-based user permissions & privileges
90%
9.0
Mobile access
90%
9.0
Peter Slayton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
42.5%
4.3
Boolean keyword searches
N/A
N/A
Filtering out noise/spam
90%
9.0
Sentiment analysis
N/A
N/A
Broad channel coverage
80%
8.0
Publishing (4)
50%
5.0
Content planning and scheduling
100%
10.0
Audience targeting
N/A
N/A
Content optimization
N/A
N/A
Workflow management
100%
10.0
Engagement (3)
60%
6.0
Automated routing and prioritization
N/A
N/A
Customer interaction histories
100%
10.0
Bulk actions
80%
8.0
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (5)
76%
7.6
Twitter
100%
10.0
Facebook
90%
9.0
LinkedIn
90%
9.0
Instagram
100%
10.0
Pinterest
N/A
N/A
Reporting/analytics (3)
90%
9.0
Campaign success analytics
80%
8.0
Real-time tracking
100%
10.0
Competitor analysis
90%
9.0
Account management (2)
75%
7.5
Role-based user permissions & privileges
70%
7.0
Mobile access
80%
8.0
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
70%
7.0
Boolean keyword searches
80%
8.0
Filtering out noise/spam
100%
10.0
Sentiment analysis
N/A
N/A
Broad channel coverage
100%
10.0
Publishing (4)
95%
9.5
Content planning and scheduling
100%
10.0
Audience targeting
100%
10.0
Content optimization
80%
8.0
Workflow management
100%
10.0
Engagement (3)
60%
6.0
Automated routing and prioritization
80%
8.0
Customer interaction histories
100%
10.0
Bulk actions
N/A
N/A
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
66.66666666666667%
6.7
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
100%
10.0
Google+
N/A
N/A
Instagram
100%
10.0
Pinterest
N/A
N/A
Reporting/analytics (3)
33.333333333333336%
3.3
Campaign success analytics
N/A
N/A
Real-time tracking
100%
10.0
Competitor analysis
N/A
N/A
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
Sarah Carrig (Iddings) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
62.5%
6.3
Boolean keyword searches
80%
8.0
Filtering out noise/spam
N/A
N/A
Sentiment analysis
100%
10.0
Broad channel coverage
70%
7.0
Publishing (4)
100%
10.0
Content planning and scheduling
100%
10.0
Audience targeting
100%
10.0
Content optimization
100%
10.0
Workflow management
100%
10.0
Engagement (3)
33.333333333333336%
3.3
Automated routing and prioritization
N/A
N/A
Customer interaction histories
100%
10.0
Bulk actions
N/A
N/A
Marketing (2)
50%
5.0
Lead generation
N/A
N/A
Content marketing
100%
10.0
Channel coverage/integration (6)
83.33333333333334%
8.3
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
100%
10.0
Google+
N/A
N/A
Instagram
100%
10.0
Pinterest
100%
10.0
Reporting/analytics (3)
N/A
N/A
Campaign success analytics
N/A
N/A
Real-time tracking
N/A
N/A
Competitor analysis
N/A
N/A
Account management (2)
50%
5.0
Role-based user permissions & privileges
100%
10.0
Mobile access
N/A
N/A
Score 10 out of 10
Vetted Review
Verified User
Listening/monitoring (4)
20%
2.0
Boolean keyword searches
N/A
N/A
Filtering out noise/spam
N/A
N/A
Sentiment analysis
N/A
N/A
Broad channel coverage
80%
8.0
Publishing (4)
50%
5.0
Content planning and scheduling
100%
10.0
Audience targeting
N/A
N/A
Content optimization
100%
10.0
Workflow management
N/A
N/A
Engagement (3)
26.666666666666664%
2.7
Automated routing and prioritization
N/A
N/A
Customer interaction histories
N/A
N/A
Bulk actions
80%
8.0
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
53.33333333333333%
5.3
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
N/A
N/A
Google+
100%
10.0
Instagram
20%
2.0
Pinterest
N/A
N/A
Reporting/analytics (3)
53.33333333333333%
5.3
Campaign success analytics
80%
8.0
Real-time tracking
N/A
N/A
Competitor analysis
80%
8.0
Account management (2)
N/A
N/A
Role-based user permissions & privileges
N/A
N/A
Mobile access
N/A
N/A
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
92.5%
9.3
Boolean keyword searches
90%
9.0
Filtering out noise/spam
100%
10.0
Sentiment analysis
80%
8.0
Broad channel coverage
100%
10.0
Publishing (4)
95%
9.5
Content planning and scheduling
100%
10.0
Audience targeting
90%
9.0
Content optimization
90%
9.0
Workflow management
100%
10.0
Engagement (3)
96.66666666666666%
9.7
Automated routing and prioritization
100%
10.0
Customer interaction histories
100%
10.0
Bulk actions
90%
9.0
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
71.66666666666667%
7.2
Twitter
90%
9.0
Facebook
90%
9.0
LinkedIn
80%
8.0
Google+
N/A
N/A
Instagram
80%
8.0
Pinterest
90%
9.0
Reporting/analytics (3)
100%
10.0
Campaign success analytics
100%
10.0
Real-time tracking
100%
10.0
Competitor analysis
100%
10.0
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (3)
33.333333333333336%
3.3
Filtering out noise/spam
N/A
N/A
Sentiment analysis
N/A
N/A
Broad channel coverage
100%
10.0
Publishing (4)
100%
10.0
Content planning and scheduling
100%
10.0
Audience targeting
100%
10.0
Content optimization
100%
10.0
Workflow management
100%
10.0
Engagement (3)
60%
6.0
Automated routing and prioritization
N/A
N/A
Customer interaction histories
100%
10.0
Bulk actions
80%
8.0
Marketing (2)
N/A
N/A
Lead generation
N/A
N/A
Content marketing
N/A
N/A
Channel coverage/integration (6)
100%
10.0
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
100%
10.0
Google+
100%
10.0
Instagram
100%
10.0
Pinterest
100%
10.0
Reporting/analytics (3)
93.33333333333334%
9.3
Campaign success analytics
80%
8.0
Real-time tracking
100%
10.0
Competitor analysis
100%
10.0
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
Corina Manea | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Listening/monitoring (4)
80%
8.0
Boolean keyword searches
80%
8.0
Filtering out noise/spam
80%
8.0
Sentiment analysis
80%
8.0
Broad channel coverage
80%
8.0
Publishing (4)
90%
9.0
Content planning and scheduling
90%
9.0
Audience targeting
80%
8.0
Content optimization
90%
9.0
Workflow management
100%
10.0
Engagement (3)
90%
9.0
Automated routing and prioritization
90%
9.0
Customer interaction histories
90%
9.0
Bulk actions
90%
9.0
Marketing (2)
80%
8.0
Lead generation
80%
8.0
Content marketing
80%
8.0
Channel coverage/integration (6)
83.33333333333334%
8.3
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
100%
10.0
Google+
N/A
N/A
Instagram
100%
10.0
Pinterest
100%
10.0
Reporting/analytics (3)
90%
9.0
Campaign success analytics
90%
9.0
Real-time tracking
90%
9.0
Competitor analysis
90%
9.0
Account management (2)
90%
9.0
Role-based user permissions & privileges
90%
9.0
Mobile access
90%
9.0
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