TrustRadius for Vendors is my favorite third party review platform right now
We use TrustRadius for Vendors to gather customer reviews, allowing us to gather customer quotes for social proof, and also, learn more …
Starting at $30,000 per year
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What is TrustRadius for Vendors?
Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
1 video
User Review: TrustRadius For Vendors Allows Business To Relay Quality Info To Prospective Buyers
03:28
Pricing
Customer Voice
Starting at $30,000 (multi-year discount available)
Cloud
per year per product
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30,000 per year
Product Demos
Getting Started with TrustRadius
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WTF is a Decisioning Platform?
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TrustRadius Vendor Portal Demo
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is TrustRadius for Vendors?
TrustRadius mends the trust gap between technology buyers and providers. Delivering the most credible buyer decisioning platform for software across industries, TrustRadius helps decision-makers confidently choose technology with vetted, peer-based guidance. Providers are empowered to tell their unique story, engage high-intent buyers, improve conversion, and gain customer insights. More than 12 million annual visitors generate and use high-quality content like verified reviews, data, and ratings on TrustRadius.com.
TrustRadius offers a set of vendor solutions aimed to help technology companies harness the authentic voice of their customers, use that content in their own channels, and activate downstream intent to find and convert in-market buyers.
The Ultimate+ package helps vendors drive demand by leveraging category-level intent data, which allows vendors to target visitors to their own product pages as well as competitors’ pages in their category. The Ultimate package offers product-level intent data to deal intelligence on buyers looking at their products, including leveraging our LinkedIn Matched Audiences integration. The Customer Voice package helps product marketers, customer marketers, and analyst relations professionals use TrustRadius content in marketing and sales channels to increase conversion, accelerate sales cycles, and enable sales teams.
TrustRadius for Vendors Integrations
TrustRadius for Vendors Competitors
TrustRadius for Vendors Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Security |
TrustRadius for Vendors Downloadables
Frequently Asked Questions
Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
TrustRadius for Vendors starts at $30000.
TechValidate, Gartner Peer Insights, and Peerspot are common alternatives for TrustRadius for Vendors.
Reviewers rate Support Rating highest, with a score of 9.6.
The most common users of TrustRadius for Vendors are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(357)Attribute Ratings
Reviews
(101-125 of 258)Companies can't remove reviews or game the system. Here's why
May 08, 2020
TrustRadius: Trusted By All
- Sourcing reviews about our products that are honest and in-depth.
- Google Chrome extension to access reviews quickly and efficiently.
- Easy to tag reviews to group them for certain use-cases.
- Reporting can be improved.
- Some offerings are a little expensive for the value they provide.
May 06, 2020
Quality over quantity with TrustRadius
- Dedicated CSM has helped keep my org on track and ensure success - thanks Grishma!
- Detailed reviews that aren't offered in other review platforms.
- Custom questions that allow me to easily change data points based on internal messaging updates.
- Competitive pricing model compared to vendors when weighing value/ROI.
- Updating listings can be a bit weird when you have to put competitors in to submit, especially when you are one of the first companies in a certain category.
- Custom Questions: Key to personalizing the customer journey to show the product adoption and leverage the review for content marketing-related items.
- Content License: It accelerates and fast-tracks the production of assets to help marketing with demand generation, sales with pipeline acceleration, and customer success to drive increased adoption and upsell innovative solutions.
- Customer Reference Dashboard: It provides an additional pipeline of customers with opt-ins for analyst and advocacy-related activities while following GDPR guidelines!
- Customer Success Manager: She is an extension of my team, who's always providing innovative ideas and helping with outside-of-the-box strategies to generate more in-depth reviews, which lead to more opt-ins for references and enhanced customer-centric content for marketing, sales, and customer success.
- Events Marketing Team: This dynamic team is full of ideas and always up for challenges imposed by corporate policies at events and conferences. Their outside-of-the-box thinking has lead to innovative approaches in exceeding review capture and customer reference KPIs at events. Any challenge is met with a resolution that delivers quick and fast results, especially involving the development of review generation strategies at physical and virtual events.
- Sales Team: This team isn't all about sales, but ensuring they position the right services to the right client to best address their pain points. I consistently manage a close alliance with them and consider them an extension of my team in order to drive internal adoption of their services with stakeholders.
- Dashboard for Pending Reviews: There needs to be a dashboard that reflects in real-time a queue of pending reviews from various digital campaigns with analytics like when it was completed (date/time), where it came from (location), and how long it took to complete (overall time spent). At events, internal stakeholders want real-time results with TrustRadius on-site or supporting remotely. Ideally, I just log into our profile and be able to pull this information.
- Dashboard for Review Spend: There needs to be a dashboard that reflects in real-time how much budget has been consumed for program incentives. Also, it would be great to have the ability to generate campaign links with the type of incentive (Amazon, Visa or Starbucks) according to amount ($10, $20 or $25) from within the profile with a unique URL for tracking campaign results.
- Localization for Reviews: Reviews in other languages should be accepted as well. We're a global company with regional events and this limits how much potential it can have and the level of impact with only accepting English-based reviews. It would be great to generate assets from reviews in different languages to support regional needs for sales, marketing, and customer success.
- Mobile App for TrustRadius: It would be great to have a mobile app version of the TrustRadius website so that results can be seen in real-time. It just offers customers an alternative way to consume information via mobile devices.
May 06, 2020
Reap the rewards of having high quality content.
- It's super easy to work with my Customer Success Manager - she's not too pushy and super smart on making suggestions to help.
- There's a dedicated team that will assist with onboarding, and the process moves fairly quickly.
- The system is pretty intuitive and you don't need a lot of training to use the system.
- How onboarding is defined at TrustRadius may not be the same definition a client would use. I completely understand that clients can take really long times to get up and running, but would love if onboarding included getting ratings/reviews published on a client's website.
- Visitor Insights at the product-level category and the category-level category.
- Ability to tag and self-select snippets of review content that make it easy to create widgets.
- Our Customer Success Manager is very supportive and responsive.
- Salesforce integration to pull Visitor Insights buyer intent data.
- More options for the styles of speech balloons for TrustQuote widgets.
- A way to create landing pages from within the platform that are industry-specific to display review content.
- Dashboards are easy to maneuver and understand.
- Visitor insights are a valuable resource.
- Trust Quotes library is crucial to our marketing efforts.
- Ability to customize questions is ideal.
- Quality of review campaign emails is a bit outdated and sometimes misinterpreted as spam by our customers, preventing them from leaving reviews.
- Price to upgrade to some offerings is high.
April 30, 2020
TrustRadius Account Intent Data Leads to More Meetings
- Excellent customer service
- Easy to use vendor portal
- More integrations with marketing platforms
April 29, 2020
TrustRadius is the best software review site!
- TrustRadius provides thorough, authentic, in-depth reviews that are sourced for quality, not quantity.
- I can trust reviews on TrustRadius because they have high standards in their reviewer verification process.
- Users can trust that the scoring algorithm on TrustRadius is fair and free of manipulation.
- The TrustRadius Top Rated awards are not just handed out to everyone, they are based on real data.
- No cons, TrustRadius is great!
April 28, 2020
Parallels - A happy customer
- Engage - Create a strong relationship with our customers.
- Content - Align questions and survey with our products' key capabilities.
- Support - The TrustRadius team helped us in every step of the process successfully.
- Integration - A Marketo integration will be a cherry on the cake.
- Case Study - Maybe consider offering end-to-end to create case studies from the reviews collected.
- Social Media - Maybe consider an auto-post of the reviews on social media.
- Customer Service: Their customer service and the level of commitment they have to their customer success is really impressive.
- Functionality: Not many vendors have the ability to integrate into your ad systems.
- Quality of Reviews: The reviews that we have received from TrustRadius are really providing value to our content, website, and more.
- Nothing at this time. I am waiting for leads to ramp up to gauge the quality still!
- Easy to use platform
- Helpful, patient team
April 22, 2020
Give Trust Radius a try. Great independent software review site. Easy to use! Very honest and transparent company.
- It's independent. Customers feel 'safe' both leaving and writing reviews as well as reading and evaluating vendors.
- Customer service/support. Ryan Roch is our dedicated AE. Patrick Hansen also gets involved occasionally. The support they provide is extremely helpful and makes working with TrustRadius for Vendors (TR) that much easier.
- UI - the design of TR is easy to navigate, easy to maneuver, easy to use. Keep it simple and it works!
- More exposure. While I do love using and working with TrustRadius for Vendors (TR), some customers don't know who they are and may be reluctant to write a review, or, even find the site in the first place. Increased marketing exposure would benefit us greatly and help overcome any review challenges.
- More pre-canned TR embedding options. Making it easier to drop a TR review sticker in our newsletter or elsewhere would be helpful. As it stands, it's fine right now but it would be helpful in the future to have varied options.
April 21, 2020
TrustRadius is the way to go!!
- The review vetting process
- The customer and vendor relationship
- The quality of reviews sourced
April 16, 2020
Great Platform & Account Management Team
- The TrustQuotes Library is a game changer for us. Being able to customize the tags that we need for our business makes it easy for me to search for specific quotes and review types.
- TrustQuotes for Web - We've been rolling these out over the past few months and they are a great addition to our webpage. We're constantly working with the account team at TrustRadius to continue to improve our use of the widgets and conversion rates.
- Our Account Management Team has been great. From the sales process to onboarding to continuous check-ins, I feel like I always have what I need to make our TrustRadius implementation successful. Plus, the onboarding program makes it easy for me to stay on track to meet my goals.
- I appreciate the need to review and approve changes to page listings, but sometimes it can take a little longer than I'd like.
- I wish that the collateral that we are able to provide in the premium profile leveraged a link instead of the actual file. In IT security, we're constantly adding appliances and services so I find myself updating the files quite regularly.
- Insight into the reviewer's title, industry, and review date
- None, we're happy with it!
April 09, 2020
My TrustRadius Experience
- Great CSM who is responsive to any questions we have
- Review generation campaigns
- TrustQuotes
- Review Widgets
- Ability to share reviews/testimonials on our website
- CSM is very nice and knowledgeable
- Vendor page as an admin is easy to navigate
- Ability to respond to reviews and build relationships with our clients
- Give people option to leave a light or basic review. For example, a rating plus open ended comments would be great. Writing a review often takes more than a few minutes.
- Improve Visitor Insights specifically the filter options to better segment the CSV file
Score 9 out of 10
Vetted Review
Verified User
- Easy to use
- Provides relevant information in a timely fashion and with sufficient detail
- Offers good insights from customers
- Better consistency in categories. For example, where a company's products are placed within the category aren't always consistent with where its direct competitors are and vice versa
- Because of the level of granularity within categories, there wasn't much customer data to do automated category retargeting
March 12, 2020
The Power Of VOC
- Ease of use.
- Customer care.
- Platform functionality.
- No social media share button for reviews.
- I like the review programs and incentives
- I like that there are a lot of features in the offering
- I like the TrustMaps
- It would be nice to have some periodical reports published by TrustRadius on various topics and /or categories. Reports are always nice materials by third-party to share.
March 09, 2020
TrustRadius on TrustRadius! TrustRadius is changing the vendor review and analyst space.
- TrustQuote Anywhere Tool to help filter through quotes
- Hands-on customer success team that help us brainstorm and share best practices
- Potential Slack integration
- Custom questions -- the ability to ask follow up questions or additional questions on our software to help us understand use cases and more
- Content development are areas that they are working on and we are looking forward to seeing the final assets
February 05, 2020
Great for building social proof and hearing from users
- Great team to work with
- Thoroughness of reviews
- The vendor portal can be a bit glitchy
- Unable to download reports due to errors
January 31, 2020
TrustRadius Review
- Partnership: TrustRadius has been a great partner in generating high quality reviews of our platform. They have shown a willingness to work with us and genuine interest in helping us achieve our goals. This is definitely a differentiator in this industry.
- Content Quality: Hands-down, the best content in the industry. On other sites, reviews may be a few sentences long and focused primarily on attribute ratings instead of content. While quantitative data is good, the value of these sites is unbiased customer-generated REVIEWS. The content generated is relevant to our customers and prospects as well as the industry as a whole.
- Admin Functionality: I am constantly using the admin portal to check for new reviews, find relevant quotes for our marketing and sales collateral and checking for new reference candidates. It is great to have this all in one place. While there are some functionality opportunities, overall, they provide what I need to manage and scale our presence on TrustRadius.
- Survey Customizations: We love that we can collaborate on the survey questions regarding our platform. Often, these questions are created by "analysts" that don't have direct industry experience. While there are obviously standard questions that should be asked, having the ability to customize questions specific to our customers' experience has generated better reviews than on other sites.
- Performance Analytics: On both the review management and TQSF fronts, the analytics are lacking. We would love to know how often our various reviews are being visited which could inform our overall promotional strategy. Regarding TQSF, while there is a lot of value here and the functionality was great, there is little in terms of analytics that show true value.
- Feedback Implementation: We consistently provide feedback to the TR team regarding the platform, its capabilities and what we feel would drive additional value from our investments. These recommendations seem to be heard, but we constantly hear, "We are focused on other areas." Fair enough, but would be nice to know that our feedback is being implemented.
- Industry Presence: TrustRadius has an opportunity around it's brand awareness. While this takes time to establish as the platform scales its reviews, other sites have dominated the mindshare of those seeking to leverage these types of sites.
- Site Traffic: Traditionally, customer review sites have been geared toward the SMB segment. While we are seeing enterprise traffic increase to the site, it is still not generating high volume, organic enterprise traffic.
January 31, 2020
Accelerating customer voice with TrustRadius builds invaluable insights and proof points.
Score 9 out of 10
Vetted Review
Verified User
- Ability to drive reviews with email campaigns
- Trusted partnership and mindset to build our success on its platform
- Need to have stronger support for retargeting
- Wish TrustRadius had a more developed platform for integrating buyer intent into 3rd party platforms
January 31, 2020
TrustRadius delivers the customer insight we're looking for
- Custom questions - really beneficial to gain the insight we want.
- Widgets.
- Usability - the interface takes some getting used to.