TrustRadius for Vendors

I have considered and used G2 Crowd in the past which was also a good product but lacked the valuable vetting process that TrustRadius has when it comes to leaving reviews. That is what helped us decide to move forward with TrustRadius.

To be transparent, we're working with a few peer review platforms across our different product lines. I really enjoy the admin functionality and visibility of TrustRadius.

We initially selected TrustRadius because of the intuitive user interface, rich content and level of detail in product comparison.

We are currently working with a couple of other vendors, G2 Crowd and BirdEye. Each vendor has its own pros and cons when it comes to using them. However, what stands out most about TrustRadius is our relationship with our CSM. Our CSM is very responsive whenever we have questions or when there are new TrustRadius features that they think will be beneficial to us.

We work with multiple review vendors including G2 Crowd.

Alternatives:
- Gartner Peer Insights
- G2 Crowd

TrustRadius provides insights into the customer which is very helpful. In addition, they offer additional features that are helpful for Demand Generation teams. In addition, the quality of the reviewers is higher and by allowing reviewers and their companies to be named, the reviews are more helpful to prospects who may be looking for a similar use case.

We use various platforms to collect customer feedback and reviews, focusing on the platforms used by the majority of our buyers. TrustRadius offers exceptional customer care which makes them stand out amongst their competitors.

We work also with other vendors but TrustRadius is one of our crucial platforms. And with TrustRadius we could acquire so many reviews much quicker than with many other vendors.

We work with other vendors in the marketplace. It is [...] our reality that we can not ignore other vendors in the space. However, TrustRadius is the most transparent about the process for both vendors and users. It is a reason why I think many vendors including us want to partner with them.

G2. We like both! They are different.

We were looking to generate awareness and quality, customer-generated content that would be relevant to the enterprise segment. We weren't interested in high volume lead lists or click-through rates. We also were focused on gaining additional third-party research validations apart from those from analyst firms. We also wanted to find a vendor that we could truly partner with as we experimented in this initiative.

To support, I reviewed 8+ sites during the evaluation process. Across the board, I found minimal organic site traffic from the enterprise, largely lead generation-focused business models, convoluted research methodologies, poor overall content quality, and varied partnership models. TrustRadius was most suited to our key priorities.

While other sites have much higher review counts, we have found that the content is not always reliable. However, other sites like them do have superior demand generation relevance due to higher site traffic.

We started with G2 Crowd before TrustRadius. I think they're both necessary for different reasons. G2 Crowd is more about quantity and TrustRadius is more about quality for us.

None.

I have not looked at alternatives at this time.

We also invest in a direct competitor of TrustRadius, G2. Both have their own strengths and weaknesses and both know what they bring to the table. TrustRadius, in specific, has data for days and that's what we utilize most from them.

G2Crowd and Capterra. We actually utilize all three, but purchased TrustRadius because they have a higher volume of Enterprise traffic.

G2, TrustPilot, and a few others. We wanted quality reviews and have been happy to get that.

We partner with other review vendors as well, but I can most definitely say that our relationship with TrustRadius exceeds expectations. The customer service we receive is top-notch and I really feel like we get the hands-on experience which I don't always think we receive from other vendors.

We looked at G2Crowd and Capterra but the customer success team, ease of set-up/use interface, quantity/quality of reviews, SEO rankings, TrustQuotes for Web widget were some of the reasons we selected TrustRadius.

I have not worked with another company like TrustRadius. This was a first time experience for me. I had such a good experience with it that I would to bring it to my new company. It truly makes a difference in conversions because people recognize and trust the TrustRadius brand. It's a leader in its field.

We have not considered any alternatives to TrustRadius. It is what we have used at Kyriba and previous companies I've worked at.

We also use G2. I wouldn't say they are alternatives though, but rather both areas of focus to capture market attention.

We've also partnered with G2Crowd. The account support we've received from TrustRadius to G2Crowd is night and day. With TrustRadius we feel like we have a true partner who is invested in our success as much as their own.

We use several other review sites as well as TrustRadius, but we do not limit ourselves to just one review site. Since buyers look at several, we feel strongly that we need to be available and have recent reviews on all review sites. We also use sites like G2Crowd and Capterra.