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I work for communities and counseling for study abroad operations and for these operations I use Webex Calling, in this era where …
Starting at $11.95 per month per user
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What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…
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How Webex Calling Differs From Its Competitors
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Popular Features
- Directory of employee names (134)8.484%
- Answering rules (131)8.484%
- Message alerts (126)8.383%
- Mobile app for iOS (127)8.282%
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Video Reviews
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Webex Calling Review
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Pricing
Basic Plan
$0.00
Cloud
user/month
Cisco Unified Communications Manager
$0
On Premise
Call Plan
$17.00
Cloud
user/month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11.95 per month per user
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What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.
Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.
Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.
Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.
Webex Calling Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Additional Features
- Supported: Voice queues
- Supported: Background noise removal
Webex Calling Screenshots
Webex Calling Video
Modern enterprise-grade cloud calling | Webex Calling
Webex Calling Competitors
Webex Calling Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia |
| Supported Languages | Arabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese |
Webex Calling Downloadables
Frequently Asked Questions
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
Webex Calling starts at $11.95.
Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.
The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Reviews and Ratings
(357)Attribute Ratings
Reviews
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December 31, 2022
Webex Calling: The Swiss Army Knife of Collaboration Tools
Webex Calling is used for most of our company employees to make phone calls, video and webinars. Webex Calling is also used for screen sharing with our customers to provide a remote assistance.
- Audio calls
- Screen sharing
- Nothing, it's a great product !
December 09, 2022
Webex Calling - Simply Brilliant
We migrated to Webex Calling from an on-prem legacy solution, which was approaching end of life and suffering other supportability issues. This migration reduced ongoing support costs, brought us up to date and made us more agile as a business, offering employees mobility and not being tied to a desk or location for them to use Webex Calling.
- Allows use across multiple devices
- Collaboration tool for use across multiple Organisations
- Excellent audio quality from any device
- There has been a service impacting event with the cloud on 1 occasion.
- More updates to integration with Webex Meetings
December 08, 2022
Webex Calling Review
We use this for our paging system, intercompany dialing, and outside calling. We use both desk phones, as well as the Webex phone app. The primary use is general phone calls, incoming and outgoing.
- App integration
- Being able to check your voicemail remotely (EASILY!)
- Able to make phone calls on my cell phone using WiFi since the office does not get good reception
- App does not always connect
- Cell phone continues to ring after I pick up my desk phone
- Ring duration on cell phone app can be short, leading to missed calls
December 06, 2022
Great calling platform when working with externals
We use it for business meetings with people within and out the company as it offers an easy to use platform even for users without a webex account
- Connect with people even outside the company
- Delete call chats to keep data protection
- Keep track of the people in the call
- Use emojis to show reactions to a speech
- It feels like it uses too many resources for the video and so, when you have another program open that requires internet connection, it lags
- I'd love to have the option to hide all people at the meeting except for the speaker when the screen is being shared
- Is it possible to create some kind of check that appears when all the people has gotten into the meeting? Like a small virtual light of "ok, we are all here, let's start" so we don't have to be counting on big events with 20 or more people
Score 9 out of 10
Vetted Review
Verified User
Webex Calling is currently used to make calls to extensions or Mobile phones (PSTN). Very Powerful to make calls in any direction we want. Currently, I have integrated Webex Calling into Ms Teams, and All calls are routed via Webex Calling, can do conferences, and transfer easily with Webex Calling
- Route Call, we can set worker number, mobile phone, Webex URI
- Group Management Call is Powerful
- Auto Attendant flow for design easily
- All call activity can be an analyze by control hub
- All feature basic call available in control Hub (Pilot , VM , Queue , Pickup)
- Single Number Reach
- PSTN Redundancy
- PSTN Order , for SIP Trunk
December 02, 2022
One of the top-notch Platform for connect with each other's.
Webex Calling helps me to connect with our Prestigious multiple clients at the same time, I am pretty impressed with the voice quality and Conference call. I used this platform for multiple purposes including client meetings on Webex and Calling through a video chat, voice chat, or text. Webex plays a major role to spread my business. I will highly recommend this software to others whether it's a small or huge business. It's easy to use and more user-friendly. If you can compare it with other similar software, believe me, you will find Webex better than others. Hats off to the creator for making such an amazing software.
- Video Call
- Conference Meeting
- Share attachment
- Chatt Option
- Functions are little difficult to understand at first time
- Overall Experience was too good
December 02, 2022
Ceded Advantages - Playing Catch up
It is one of several calling platforms - in addition to Teams and Zoom - it depends on the use case which platform is deployed. Internal vs External or Panel Interview, prospect vs customer calls etc.
- Clear (depending on internet)
- Intuitive
- Functional
- Playing catch up with Zoom
- Outdated interface
- Not as widely deployed
December 02, 2022
Webex Calling and Remote Working
Webex Calling was the program that we leveraged for all virtual calls throughout the company, prior to moving everything to MS Teams. Calls could range from large team meetings, 1:1s and collaboration sessions. Being a global team, this was used before the pandemic, but during covid, this product became integral to allowing business to keep moving along and we were already used to it.
- Ability to join via phone in the event that you don't have internet connection
- Providing call in numbers and local global numbers
- Chat feature allows you to communicate with the whole group or just one member if needed.
- Background options if you want to block out your real background
- The ability to assign additional owners in case you can't be there to manage the call and its features (i.e., recording)
- Easy to make updates to the settings of an already scheduled meeting.
- Let's you know when someone has joined the call (makes a sound for each person)
- It might be that we didn't have this package, but transcription capabilities were not included.
- Sometimes, using Webex Calling would make my computer and other programs run slow
- If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.
December 02, 2022
Webex Calling - A great Collaboration App
I use Webex Calling as a Collaboration tool. I can use this app in order to make calls, send a recieved Webex Meeting and also to connect to other person out of the company by Webex (if he/she has it). Webex Calling also is useful to call people from my PSTN without any issue!
- Call people inside or outside the company
- Webex Meeting
- Chat and collaborate with other members of the team
- Sharing content is fine however sometimes the share content is a little bit tiny, the zoom option does not appear easily
- When you receive and internal call and this person call you with video camera on, this call activate your camera. There is an option to disactivate it but it is not so easy to find it.
- When you are in a Webex Meeting sometime is not easy to find the windows chat.
Webex Calling is one of the main calling applications in the organisation. It is used for VoIP calls. It can also facilitate messaging and meeting organisation in one single application. It also supports integration with other applications and various platforms. It works across devices and platforms and it is suitable for home office schemes.
- calls
- chatting
- meeting planning
- design
- stability
- speed
December 01, 2022
Webex Calling interesting integrative tool of the Cisco Webex family
Webex Calling is used throughout our organization for meetings and collaboration. Our university adopted it during the pandemic to continue remotely with lessons and seminars. In particular, Webex Calling has made it possible to solve problems related to the number of people who had to connect to the same meeting or lesson.
- Webex Calling allows you to set up a call queue. This way, when calls are unanswered, callers are automatically answered. This becomes very useful for being able to communicate with many students remotely.
- It allows you to create a paging group so that users included in the group (in our case, our students) can send an audio message to a specific person or the entire class group.
- Webex Calling allows you to set specific times to receive calls. In this way, we can prevent our students (especially those who live in other time zones) from contacting the teachers of the class group at unwanted times.
- The graphics can be significantly improved. Sometimes it isn't easy where to click to access a specific call.
- Webex Calling (as well as other Cisco Webex software) crashes frequently. This makes communication difficult.
- There is room for improvement for common chat features. It is sometimes difficult to manage internal communications when there are many callers.
December 01, 2022
Webex Calling: Connecting you to your business, anywhere.
Webex Calling is one of the best solutions out there for an efficient, easy and effective communication. We use Webex Calling as an extension of our chat feature. We use it as a backup tool for chats and calls with our customers and colleagues. Webex Calling is an easy product to use with an intuitive user interface and settings menu. It is also more convenient than ever to connect with customers and colleagues in a simple and cost-effective way. Webex Calling provides call bridge that allows us to talk to any team member around the globe with the click of a button. We can also use this tool for online meetings.
- Video Conferencing, Screen Sharing, and Chat
- Makes it easy for teams to collaborate across different locations
- It also works with other popular apps like Slack, Google Drive, and Dropbox that allow for seamless integration of work tasks.
- Should have a better feature of recording meetings.
- Should have a better integration with other platforms like Salesforce and Google.
- Mobile Video calling
December 01, 2022
Webex Calling is the professional meeting software we needed
Webex in our organizations is utilized for video conference or audio meetings with customers and partners to foster relationships and develop our business. Webex integrates with my email and makes it easy to send meeting invitations to first time contacts or individuals we are regularly meeting with. It has solved the problem of only utilizing phone calls for connecting with customers and creates a much more conjoined effort to meet for both parties.
- Video Calling
- Audio Calling
- Email Invitation Format
- Provide more features at different price points
- Ease of use for beginners
- Intricate User Interface
December 01, 2022
Webex Calling: our tool of choice for large group calls
We use Webex Calling for conference calls, usually involving large groups. Since our organization has a Cisco subscription to the service, Webex Calling is preferred to free software with limited functionalities, like the free version of Zoom. As I mentioned, we prefer using Webex Calling for large groups but not for one-on-one calls. The ability to create meeting links and allow guests to join is a plus. I usually use Webex Calling as a meeting organizer within my organization and especially for outside calling, since the ability to allow guests is an important functionality. I also like the fact that Webex can be integrated with Outlook, so that meetings can be setup directly via using Outlook.
- Ability to create meeting links
- Allowing outside users to join
- Handles large groups well
- Interface could be better
- Desktop app is hard to navigate
December 01, 2022
My experience with Webex Calling
I use Webex Calling for meetings and call to partners in my organization. Sometimes I use this app for assistance to users. This software is very useful, and the integration with outlook is a very good features that we can
- The meeting schedule with office 365
- The calls to another users.
- The notifications when someone try contact you, and you are offline
- I think Webex Calling need improve the mute and unmute time
- User interface need be more friendly for users
- The calendar with more options for watch the months complete
December 01, 2022
Business communication solution you can trust
Webex Calling is one of the collaboration tools my team prefers for e-meetings and cross-location presentations. It offers one of the cleanest and easy-to-understand interfaces, consistent experience across devices, and features that are very user-friendly.
- Seamless transitions among devices (laptops to mobile and the other way round)
- Nifty features like meeting attendance etc.
- Integration with existing enterprise communication suites like Office 365 etc.
- More control over video
- Way to save chats in a meeting especially when you are on external network
- Reliability and performance of android app (phone heating up excessively during calls)
We've been using Webex Calling since lockdown. It may not be visually appealing or colorful, but Webex Calling is number one when it comes to performance. Its simplicity and rich features immediately attracted me. Getting used to the menu's layout and where essential features are located is easy. Calls can be initiated immediately without a time limit. Group rooms allow you to talk with multiple people at once. For longer sessions and more accessible features, Once you list the dates for which it should be automated, a scheduled meeting can either be a one-time use or a repetitive one. When you use Webex Calling, you can share your screen during a meeting. In addition to improving quality, running both simultaneously allows for easier collaboration. Webex Calling uses secure cloud systems, allowing you to share confidential data without worrying about leaks and hacks.
- Secured file sharing with it's cloud systems
- Automated schedule and group meetings/calls.
- Screen sharing on call
- call quality and pricing
- Nothing major but the UI can be little better in terms of design. UX is fine though.
- Takes too much bandwidth on large/group calls. Audio feels choppy sometimes.
- Android app is terrible and too buggy
December 01, 2022
Webex Calling for customer meeting
I am pretty much using Webex Calling every week or twice a week depending upon season and project communication proority. We are using Webex Calling for customer meeting with large audiance and it is perfectly suited at this moment. It is easy to present and share onformation to large audiance.
- Large audiance call
- share content
- Calling subscriptions for telephony users
- It would be better if a user get information about any new updates or new features added in timely manner.
- Time limit
- mute or unmute causes a tone --> distraction
December 01, 2022
Webex Calling is an excellent tool for collaboration
Webex Calling is without a doubt, one of the biggest meetings & collaboration tools we use at our company, but while it is great, and especially secure, it is not our company standard for communications.
- Security is well designed
- Recording a call is simple and easy
- High quality sound and video
- Pro version is very expensive compared to alternatives
- Slowest of our communication tools to boot up
December 01, 2022
Webex collaboration tool
Webex Calling is the default chat and telefonie app in our organisation, it's a mandatory tool for all colleagues. Status sharing is optional, but most of the colleagues are using it too. We can say, that it's one of our main tools, our collaboration hub between the teams and colleagues.
- chat
- call
- status sharing
- design
- speed
- easy settings
December 01, 2022
Fun and funky product.
We use this product as the main source of our calling services… In addition, we also use the contact center variant that is you lies within the application.
- UCM FREE
- SIP
- Messaging
- SSO
- SAML
- File sharing
December 01, 2022
Simple, Easy and Powerful
Our whole company, which has offices spread across multiple geographies, uses Cisco Webex Calling. By using this, we can save a lot of money. It is a fantastic tool for communication and is quite dependable for making calls. It's really secure and safe. We don't have to be concerned about our information ever getting out. Every day, we have a number of online meetings with our customers, all of which are conducted using Cisco Webex. There are many reasons why we use Cisco Webex Calling. The integration of Cisco Webex Meetings and our in-house phone system was the driving driver behind the migration to Cisco Webex Calling. We moved to Cisco Webex Calling in order to maintain the trend of relying less and less on our on-site data center. Cost reductions were the last, but not the least significant to us. Due to Cisco Webex Meetings' extensive feature set compared to Skype for Business, which was previously used, it has been fully removed.
- Integrations with Webex Teams and Meetings.
- Access to an enterprise landline from anywhere.
- Webex customer service and support are excellent, allowing you to fully rely on Cisco for complete product details and specifications.
- Establishing connections between internal and external clients globally
- The mobile app could use some work with regard to the integration of calendars.
- It would be fantastic to see any improvements made to the control of background noise, regardless of the headsets that are being used and regardless of the devices.
- Changing user locations requires removing their license. After changing location, re-licensing is possible. Voicemail and call settings are lost.
- Multiple domain and ADFS login flexibility is missing.
December 01, 2022
Successful Webex Calling Review
I have used Webex Calling within the Division of family and Children Service. I have also use Webex calling at Albany State University as a student. We used Webex Calling more now at work since pandemic to have our weekly meeting and all staff meeting. I think it's more convenient because you don't have to wait for everyone to meet in one room, we're able to start meeting on time, you are able to log on to the meeting 15 to 10 minutes earlier just to make everything work correctly. I can actually say I love it for work. I have also used the Webex Calling at school with few instructors to do a one-on-one meeting, and tutor. I have one instructor that use it daily for the online students to see when he teaches the in-person students. I think it's very helpful for the instructor to the Webex Calling for class because it allows us to go back look at it later. I think Webex Calling is good to invest in for school, work or own business.
- You able to see the person or people you talking to in a clear view.
- You able to use it for work or school.
- You are able to teach a class on Webex Calling and to be able to see the entire class.
- To translate the word exactly what the person is saying better
- To freeze up less
December 01, 2022
Webex Calling is a good Enterprise Communication solution
For making phone calls: internal and external.
- Integration with Computer (can ring on speakers even when headphones are plugged in.
- Ability to select Noise cancellation preference.
- Integrated directory with company directory.
- Can't easily add a Webex Calling contact to an ongoing conversation.
- Some lag when connecting calls after accepting the call.
- Challenging handling two calls at once.
December 01, 2022
Webex Calling vs Other Team Apps
Webex is used mainly for all employees who work remote so they can call from their computer.
- Stability in loading on computer
- Search by name of people in company to call
- One touch calling
- Initial setup needs instructions
- Tutorial on how to find or import contacts after first use of Webex required
- Not easy to find voicemail