The better professional helpdesk system
Anonymous | TrustRadius Reviewer
May 22, 2018

The better professional helpdesk system

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

Since we use TOPdesk, we have a much better performance of the ICT department. All because there is a better overview of open call’s, better communication with our clients and more control for management.
All members of the ICT and the facility service department use TOPdesk for administrating questions of users, follow up these questions and communicate the solution to this questions. Also as head of the ICT and facility service department, I can follow the performance of our departments.

All reciprocal tasks are administrated, controlled and checked for execution by TOPdesk
350 - 

7 people work with TOPdesk in the function for solving questions of users.

350 users have access to TOPdesk for asking a question, reporting problems, or making a request.

  • Users have access to a very easy to use helpdesk system
  • Support desk employees have a full overview of all outstanding and open calls
  • As a manager, you have several tools to overview the performance of your department
  • TOPdesk is definitely not the cheapest helpdesk tool
  • TOPdesk is not a tool for building a complete document library
  • Higher efficiency for your service desk employees
  • More satisfaction for your clients because they know the status of the call by a simple overview of the self-service desk
  • No more lost calls
If you want a professional helpdesk tool, TOPdesk is definitely the right choice.
If it has to be cheap, there are a lot of other choices.



TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
4
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
4
ITSM reports and dashboards
8
Configuration mangement
6
Asset management dashboard
6