What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

RingCentral

75 Ratings
Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

RingCentral

If you are looking for an easy phone system to deploy and manage, this is it. A big selling point is the conference line included with each user profile. I found other VOIP providers charge extra per line and per minute usage which adds up.I haven't tested Ring Central in a low bandwidth environment so I would be cautions. We currently have a 100mb/sec Fiber circuit and have great call quality. I've heard from other users who have had issues with call quality due to their bandwidth constraints.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
RingCentral
8.3
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
RingCentral
9.1
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
RingCentral
7.8
User templates
8x8 Virtual Office Enterprise Suite
7.0
RingCentral
8.1
Call reports
8x8 Virtual Office Enterprise Suite
9.0
RingCentral
8.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
8.7

Call Management

8x8 Virtual Office Enterprise Suite
8.4
RingCentral
8.7
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
RingCentral
8.7
Call recording
8x8 Virtual Office Enterprise Suite
7.0
RingCentral
8.7
Call park
8x8 Virtual Office Enterprise Suite
9.0
RingCentral
8.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
8.9
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
8.9

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
RingCentral
8.3
Video conferencing
8x8 Virtual Office Enterprise Suite
RingCentral
8.2
Audio conferencing
8x8 Virtual Office Enterprise Suite
RingCentral
8.4

Mobile apps

8x8 Virtual Office Enterprise Suite
RingCentral
8.9
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
RingCentral
8.7
Mobile app for Android
8x8 Virtual Office Enterprise Suite
RingCentral
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Desktop soft phone and mobile application are nearly identical and easy to use.
  • Super users are able to manage phone numbers, users, and devices from the web portal or mobile app. This makes making changes while out of office much more convenient.
  • Faxing directly from soft phone and mobile app.
  • Video calling and meetings are easy to setup whether on soft phone or mobile app.
  • Demoing before purchasing gave us good information if VOIP would work well in our existing environment. We were given test phones for at least a month at all our locations.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Frequent glitches.
  • A lot of down-time required for updates.
  • Missed calls because the phone won't ring.

Likelihood to Renew

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No answers yet
No answers on this topic
RingCentral8.1
Based on 4 answers
We switched to RingCentral for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingCentral has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
The only other system we have used other than RingCentral has been Google Voice. Google Voice is fine for one individual but not appropriate for a business with multiple employees. RingCentral outshines Google Voice is every area, and Google Voice lacks many of the features offered by RingCentral.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • We have been able to get a regular phone number and a toll-free number for our startup company.
  • Our customers have been able to contact us no matter where we are at (our office, at home, out of office, etc.). This has allowed me to provide support to customers when they need it. They don't have to wait for me to get back to the office.
  • The ability to "follow the sun" is very useful and helps us keep our support line open 24 hours a day. This has allowed our customers to get support anytime they need it.
  • The cost for more than two employees was too much, so we had to scale this service back to the basics.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details