What users are saying about

RingCentral

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Top Rated
94 Ratings
13 Ratings
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Score 7.5 out of 101

RingCentral

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Top Rated
94 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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RingCentral

If you are looking for an easy phone system to deploy and manage, this is it. A big selling point is the conference line included with each user profile. I found other VOIP providers charge extra per line and per minute usage which adds up.I haven't tested Ring Central in a low bandwidth environment so I would be cautions. We currently have a 100mb/sec Fiber circuit and have great call quality. I've heard from other users who have had issues with call quality due to their bandwidth constraints.
Denis Borja profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
RingCentral
8.5
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
RingCentral
9.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
RingCentral
8.2
User templates
8x8 Virtual Office Enterprise Suite
7.0
RingCentral
8.1
Call reports
8x8 Virtual Office Enterprise Suite
9.0
RingCentral
8.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
8.8

Call Management

8x8 Virtual Office Enterprise Suite
8.4
RingCentral
8.8
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
RingCentral
8.5
Call recording
8x8 Virtual Office Enterprise Suite
7.0
RingCentral
8.9
Call park
8x8 Virtual Office Enterprise Suite
9.0
RingCentral
8.8
Call screening
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
9.2
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
8.9

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
RingCentral
8.6
Video conferencing
8x8 Virtual Office Enterprise Suite
RingCentral
8.5
Audio conferencing
8x8 Virtual Office Enterprise Suite
RingCentral
8.7

Mobile apps

8x8 Virtual Office Enterprise Suite
RingCentral
9.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
RingCentral
8.8
Mobile app for Android
8x8 Virtual Office Enterprise Suite
RingCentral
9.3

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Desktop soft phone and mobile application are nearly identical and easy to use.
  • Super users are able to manage phone numbers, users, and devices from the web portal or mobile app. This makes making changes while out of office much more convenient.
  • Faxing directly from soft phone and mobile app.
  • Video calling and meetings are easy to setup whether on soft phone or mobile app.
  • Demoing before purchasing gave us good information if VOIP would work well in our existing environment. We were given test phones for at least a month at all our locations.
Jeremy Judnic profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Technical support can be difficult to deal with as they seem to want to get you out of their hair ASAP. Regular user support seems fine.
  • Soft phone and mobile app are easy to update, but have caused various issues with phone registration and they can force you to update due to discontinuing versions.
  • Some functions from the soft phone and mobile app are not as easy to use as the physical handset due to lack of function keys, like paging for example.
Jeremy Judnic profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
RingCentral8.3
Based on 6 answers
We switched to RingCentral for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingCentral has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.
Matt Fleming profile photo

Usability

No score
No answers yet
No answers on this topic
RingCentral8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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RingCentral gave us the best value for our money in a unified VOIP, Teleconferencing, and Web Conferencing solution.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • More full=featured than our old on-prem PBX
  • Easier to add users
  • Video/screen share has become integral to our business and it works exceptionally well
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details