What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

RingCentral

Top Rated
82 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

RingCentral

If you really do a lot of faxing or want one system that can handle both faxes and phones, this is the solution you should choose. You should certainly get away from faxing if you can, but we deal with many lawyers and medical centers that refuse to use emails, so this is our option. If you can break away from the archaically-old faxes, I would recommend getting the version of office that comes with Skype for business. That way you have your phones, emails, office licenses, chat, meetings, all in one solution. It's where we would like to be but can't since they don't support faxing.
Justin Bongard profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
RingCentral
8.3
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
RingCentral
9.2
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
RingCentral
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
RingCentral
8.1
Call reports
8x8 Virtual Office Enterprise Suite
9.0
RingCentral
7.9
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
8.5

Call Management

8x8 Virtual Office Enterprise Suite
8.4
RingCentral
8.8
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
RingCentral
8.6
Call recording
8x8 Virtual Office Enterprise Suite
7.0
RingCentral
8.8
Call park
8x8 Virtual Office Enterprise Suite
9.0
RingCentral
8.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
9.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
RingCentral
8.9

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
RingCentral
8.3
Video conferencing
8x8 Virtual Office Enterprise Suite
RingCentral
8.2
Audio conferencing
8x8 Virtual Office Enterprise Suite
RingCentral
8.5

Mobile apps

8x8 Virtual Office Enterprise Suite
RingCentral
9.1
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
RingCentral
8.9
Mobile app for Android
8x8 Virtual Office Enterprise Suite
RingCentral
9.2

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • Phones that also support fax. This sets them apart from Vonage and especially Microsoft that does not support faxing at all.
  • All of the apps work really well, especially the phone and meeting apps
  • They have a bunch of integrations, like with Google and Microsoft office applications that are useful
Justin Bongard profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available
  • Frequent glitches.
  • A lot of down-time required for updates.
  • Missed calls because the phone won't ring.
Katie McKinlay profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
RingCentral8.4
Based on 6 answers
We switched to RingCentral for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingCentral has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.
Matt Fleming profile photo

Usability

No score
No answers yet
No answers on this topic
RingCentral8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
RingCentral is all that we have used. We do not have the time to try different products right now and also do not have a desire. Because it works and does what we need we are very satisfied so we do not feel the need to search out or try any other products right now.
Kaileigh Sutherland profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Easier communication with employees.
  • Easier follow up on tasks/projects with the email reminders as well as the 'create a task' function.
  • Call recording aids in our QA of the client experience.
Katie McKinlay profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details