What users are saying about
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Top Rated
983 Ratings
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Top Rated
4659 Ratings

Webex App

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Top Rated
983 Ratings
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Score 8.5 out of 100

Zoom

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Top Rated
4659 Ratings
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Score 8.4 out of 100

Highlights

Cisco Webex Teams and Zoom are communication solutions designed to help users collaborate and communicate online. Zoom is primarily a web and video conferencing platform, with additional collaboration features. Cisco Webex Teams is more of an online collaboration tool that includes video meetings, group and private chat, file sharing, and interactive whiteboarding capabilities. 

On TrustRadius, Cisco Webex Teams is mostly used by midsize businesses and enterprises. On the other hand, Zoom’s user base is more evenly distributed among small, medium, and large organizations. 

Features

Both Zoom and Cisco Webex Teams provide full-featured video conferencing and persistent chat features, but they each have their own strengths.

Cisco Webex Teams integrates well with other Cisco products, making it ideal for businesses already embedded within the Cisco ecosystem of products and services. It provides a centralized collaboration hub for users and offers multiple security features as well. Cisco Webex Teams also includes tools to help users create chatbots that automate common responses and tasks.

Zoom is primarily known for its easy setup and use. Its controls for meeting hosts are intuitive and accessible. Sidebars and breakout rooms help hosts dynamically organize attendees, making it especially useful for educators managing their students. Zoom users also appreciate its low price point and high audio/video quality. 

Limitations

However, both products also have their limitations. Before investing in either Cisco Webex Teams or Zoom, consider the common pain points other users have and any missing functionality each platform may have. 

Zoom may have a low learning curve, but it lacks some quality-of-life features for managing participants. For example, meeting hosts cannot unmute all participants or disable all participant video feeds. Some Chromebook users have experienced missing features or low-quality video. Users also report consistent issues with Zoom’s billing and support services, suggesting that these departments might be understaffed or underfunded.

Cisco Webex Teams, on the other hand, can have trouble integrating with third-party (i.e. non-Cisco) products. Users report problems integrating with Sharepoint, MS Office, Jabber, and even their headset hardware. Its administrator controls can be clunky, and some users complain about the lack of management tools for large numbers of users, teams, and workspaces. Although the product is frequently upgraded, users are often confused by poorly-explained UI redesigns and new features.

Pricing

Both products use a tiered subscription pricing model, though Zoom is billed annually while Cisco gives users the option of being charged monthly or yearly. Zoom and Cisco Webex Teams also both have a free pricing tier. The Zoom platform consists of four different products, the core Zoom Meetings platform, Zoom Phone, Zoom Video Webinar, and Zoom Rooms. The pricing information below corresponds to the Zoom Meetings part of the platform. 

Zoom has four pricing tiers, the first of which is free. The free plan allows users to have unlimited 1-on-1 meetings and group meetings with up to 100 participants, but caps meetings at 40 minutes. The three other pricing plans all charge per year per license and range from $149.90 to $199.90. Users on higher-priced tiers have access to features like hosting meetings with up to 500 participants, SSO, cloud storage for recordings, meeting transcription, and company branding options. 

Cisco Webex Teams’ free plan and allows users to host meetings with up to 100 participants for up to 50 minutes. The four other Webex Teams pricing tiers start at $14.95 per host per month and increase up to $29.95 per host per month. Users on the paid plans have access to features like up to 24-hour long meetings, automatic meeting transcription, 5 GB of cloud storage, dial-in options, and hundreds of meeting participants.

Community Pulse

Feature Set Ratings

    Project Management

    8.2

    Webex App

    82%

    Zoom

    Feature Set Not Supported
    N/A
    Webex App ranks higher in 7/7 features

    Task Management

    8.3
    83%
    197 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.7
    77%
    112 Ratings
    N/A
    0 Ratings

    Scheduling

    8.7
    87%
    290 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.9
    79%
    154 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.9
    89%
    325 Ratings
    N/A
    0 Ratings

    Search

    8.0
    80%
    262 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.2
    82%
    177 Ratings
    N/A
    0 Ratings

    Communication

    8.4

    Webex App

    84%

    Zoom

    Feature Set Not Supported
    N/A
    Webex App ranks higher in 8/8 features

    Chat

    8.9
    89%
    356 Ratings
    N/A
    0 Ratings

    Notifications

    8.6
    86%
    350 Ratings
    N/A
    0 Ratings

    Discussions

    8.8
    88%
    332 Ratings
    N/A
    0 Ratings

    Surveys

    7.8
    78%
    219 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.9
    79%
    202 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    8.2
    82%
    130 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    8.1
    81%
    159 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.7
    87%
    305 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Webex App

    83%

    Zoom

    Feature Set Not Supported
    N/A
    Webex App ranks higher in 8/8 features

    Versioning

    8.0
    80%
    185 Ratings
    N/A
    0 Ratings

    Video files

    8.1
    81%
    278 Ratings
    N/A
    0 Ratings

    Audio files

    8.4
    84%
    276 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.3
    83%
    268 Ratings
    N/A
    0 Ratings

    Access control

    8.3
    83%
    236 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.3
    83%
    246 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.3
    83%
    152 Ratings
    N/A
    0 Ratings

    Device sync

    8.4
    84%
    223 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Webex App is rated higher in 2 areas: Likelihood to Recommend, Configurability
    • Zoom is rated higher in 6 areas: Likelihood to Renew, Performance, Implementation Rating, Ease of integration, Vendor post-sale, Vendor pre-sale
    • Webex App and Zoom are tied in 4 areas: Usability, Availability, Support Rating, Product Scalability

    Likelihood to Recommend

    8.7

    Webex App

    87%
    419 Ratings
    8.6

    Zoom

    86%
    711 Ratings

    Likelihood to Renew

    6.7

    Webex App

    67%
    7 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    8.8

    Webex App

    88%
    356 Ratings
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    10.0

    Webex App

    100%
    1 Rating
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    9.0

    Webex App

    90%
    1 Rating
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    8.5

    Webex App

    85%
    395 Ratings
    8.5

    Zoom

    85%
    51 Ratings

    In-Person Training

    9.1

    Webex App

    91%
    2 Ratings

    Zoom

    N/A
    0 Ratings

    Online Training

    8.7

    Webex App

    87%
    2 Ratings

    Zoom

    N/A
    0 Ratings

    Implementation Rating

    9.0

    Webex App

    90%
    5 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Configurability

    9.0

    Webex App

    90%
    1 Rating
    7.0

    Zoom

    70%
    1 Rating

    Contract Terms and Pricing Model

    Webex App

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Ease of integration

    8.0

    Webex App

    80%
    1 Rating
    10.0

    Zoom

    100%
    1 Rating

    Product Scalability

    10.0

    Webex App

    100%
    1 Rating
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    Webex App

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Vendor post-sale

    8.0

    Webex App

    80%
    1 Rating
    10.0

    Zoom

    100%
    1 Rating

    Vendor pre-sale

    8.0

    Webex App

    80%
    1 Rating
    10.0

    Zoom

    100%
    1 Rating

    Likelihood to Recommend

    Cisco

    Webex is suited for video calls with your team members. It can host up to a decent amount of people. You also have multiple features, such as sharing your screen, taking control of other people's screens, recording the meeting, and sending over files during meetings. It's less appropriate if you want to send a quick message to other people as a simple question. Sometimes you don't want to have to involve in calling people because you want things done quickly; Webex needs this.
    Read full review

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Read full review

    Pros

    Cisco

    • High-quality, high-impact communications in our workflow.
    • It's great for sharing large documents, it doesn't slow down our communications.
    • The dark mode is excellent, it has a good image and seamless integration features.
    • We can record meetings, which is perfect for backing up any information that may be overlooked.
    Read full review

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Read full review

    Cons

    Cisco

    • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
    • Having an option to create publically searchable spaces so that a community can be grown around Webex.
    • A Meraki app/bot to push notification to the Webex App.
    Read full review

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Read full review

    Pricing Details

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Zoom

    Starting Price

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
      Read full review

      Zoom

      We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
      Read full review

      Usability

      Cisco

      As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
      Read full review

      Zoom

      Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
      Read full review

      Reliability and Availability

      Cisco

      We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
      Read full review

      Zoom

      There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
      Read full review

      Performance

      Cisco

      I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
      Read full review

      Zoom

      Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
      Read full review

      Support Rating

      Cisco

      The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
      Read full review

      Zoom

      As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
      Read full review

      In-Person Training

      Cisco

      I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
      Read full review

      Zoom

      No answers on this topic

      Online Training

      Cisco

      Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
      Read full review

      Zoom

      No answers on this topic

      Implementation Rating

      Cisco

      Management involvement to get users to adopt is key. Users have a hard time changing to new software.
      Read full review

      Zoom

      If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
      Read full review

      Alternatives Considered

      Cisco

      I think Webex App is somewhat better than other video conferencing apps due to following reasons -
      • Better quality of recorded sessions
      • Better in terms of options for meeting customization
      • Can be integrated with Outlook
      • Ease of use
      It does not mean that other meeting apps are not good, they are also very useful, but in the above mentioned areas, I find Webex App better in performance.
      Read full review

      Zoom

      Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
      Read full review

      Contract Terms and Pricing Model

      Cisco

      No answers on this topic

      Zoom

      Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
      Read full review

      Scalability

      Cisco

      Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
      Read full review

      Zoom

      Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
      Read full review

      Professional Services

      Cisco

      No answers on this topic

      Zoom

      The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
      Read full review

      Return on Investment

      Cisco

      • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
      • Many teachers have now good skills for online education due to Webex conferences.
      • Our students have good jobs and they manage to access Universities due to our Webex conferences.
      Read full review

      Zoom

      • It enables me to send and receive messages from my team members during video calls, handling online presentations.
      • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
      • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
      Read full review

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