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Confluence

Confluence

Overview

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

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Recent Reviews

TrustRadius Insights

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Document collaboration (104)
    9.0
    90%
  • Access control (102)
    8.7
    87%
  • Notifications (107)
    8.2
    82%
  • Search (107)
    6.9
    69%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen

YouTube

Atlassian Confluence 101 - Delete and Restore a Page

YouTube

Atlassian Confluence 101 - Organize Pages

YouTube

Sibling Tabs User Macro for Atlassian Confluence

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.9
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.9
Avg 8.1
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Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Confluence starts at $10.

Microsoft Yammer, Microsoft SharePoint, and OpenText Vibe are common alternatives for Confluence.

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

The most common users of Confluence are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(2096)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.

Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.

With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.

Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.

Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Atlassian Confluence is used across the company, within several locations. Atlassian Confluence is an easy tool to use and connects several teams across the whole organisation. It addressed several communication backlogs and created a more convivial area to share quickly and efficiently updates on projects and steps to follow.
  • QUICK How-to Guides that can be generated and share instantly.
  • Automatic Email notifications of new updates in the Confluence area
  • Provides an easy at a glance view of the content similar to a book contents table
  • Formatting text can be a challenge to new users.
When you need fast updates and a one stop area to glance at priorities and new stuff on a project, Atlassian Confluence is a great tool. It is fast and easy to consult and provides many features that are helpful, such as the use of quick templates. Might be more user-friendly and intuitive.
  • Automatic email updates
  • Templates
  • Blog areas
Project Management (5)
84%
8.4
Task Management
90%
9.0
Workflow Automation
80%
8.0
Mobile Access
90%
9.0
Search
80%
8.0
Visual planning tools
80%
8.0
Communication (3)
93.33333333333334%
9.3
Notifications
100%
10.0
Discussions
90%
9.0
Internal knowledgebase
90%
9.0
File Sharing & Management (8)
61.25%
6.1
Versioning
80%
8.0
Video files
80%
8.0
Audio files
80%
8.0
Document collaboration
90%
9.0
Access control
80%
8.0
Advanced security features
80%
8.0
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
  • Time savings with automatic notifications
  • Across the organisation use and sharing
Atlassian Confluence was the market leader and we quickly realized that for our organisation, it was the no-brainer choice as it has more features and is easier to deploy with our other tools, such as Jira.
Atlassian JIRA Align (formerly AgileCraft), BarTender, Ceridian Dayforce
250
Atlassian Confluence is used across the board, managers, engineers, technicians as well as purchasing and accounting folks.
I am not in the support group.
  • Share HOW TO articles and collaborate on these
  • Share and update meeting notes in real time
  • Able to release a product earlier thru inter group working together at the same time on the same documents/tasks.
  • Able to streamline Confluence with JIRA tasks (both from Atlassian) transparently, provides time-savings and concistency
  • Permits efficient use of WIKI's
  • Several Add-ons and/or plugins are available which permits customization and internal applications adapted to our needs
  • More efficient use of WIKIS
Confluence has permitted teams to come together and provide a one stop area to get a tremendous amount of documents and information in an efficient environment. Permits our teams to create documents as an entity and provide feedbacks on the spot in a timely manner. It is flexible and can be easily customized to our needs and grow with us.
No
  • Product Features
  • Product Usability
Features and usability were and are important as the product can grow with us, is fairly easy to use and we can adapt it to our needs which helps prevent product obsolescence or having to evaluate and purchase another product.
I would not change anything.
  • Implemented in-house
No
Change management was a minor issue with the implementation
We need to be and stay disciplined!
  • Making sure that content and context are well explained and well understood
  • Make sure everyone understands the purpose on Confluence before they add contents
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
  • no training
For me it was...the help menus and webinars were very well presented and easy to understand.
A bit complex but I am not well versed in this area...perhaps with a bit of digging and training it may turn out to be easy
None so far unfortunately.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
I was not personally involved but the person that did it found it quite easy and user friendly.
None for now.
I personally did not have many interactions but our admin folks had only good words about AT support Team. Timeliness and professionalism were feedback I heard often.
I believe Premium as we have many users and some fairly new, support is very important to us.
No
There are too many to pin point one.
Fairly easy to use, the general word processing of the application can be a bit quirky but with time it gets easier.
  • Doing WIKIs
  • Making HOW-TO pages/articles
  • Plugins and Add-ons
  • Searching for stuff is not always easy
Very easy to deploy at multiple facilities and groups and grow as we do.
I do not recall having outages or applications error so far, very reliable and available.
Confluence is quite seamless and its performance is flawless so far.
  • Atlassian JIRA
Seamless and easy.
None that I am aware of.
None that I am aware of for now.
It was easy to integrate and took no time to do so
Make sure all steps are done in the proper order and review often.
As we already had experience with Atlassian JIRA we already had a good rapport with them and communications were very easy and efficient.
Again as we had already extensive exchanges with Atlassian for JIRA, this made after sale work a breeze.
Mostly payment terms and roll out schedules.
It helps if you already have an Atlassian Product but even at that, Atlassian are truly efficient so they would also be efficient in any cases.
No
  • None as we did not upgrade yet
  • None as we did not upgrade yet
Yes
I believe we may go from Professionnal to Enterprise.
September 24, 2019

Simplicity at its core

Kaleb-John Loo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Confluence is primarily used in the organization for documentation. Confluence is utilized to access information about our hardware and software solutions in a convenient location. It provides new and old employees the ability to gain information about an area that they may have questions about. It creates an area to provide a more in depth well of knowledge about a particular area or topic that is not documented elsewhere due to a lack of a solid structure.
  • Quick way to document knowledge.
  • Easy to access and navigate.
  • Provides updates on latest documentation.
  • Customizable.
  • Searchable.
  • Would like if it integrated into Office 365.
  • Navigation is a bit limited for exploring.
Atlassian Confluence is well suited for managing a knowledge base for an organization. It is easy to search for information that one may need about a particular project or subject. It is, however, more of a wiki and less of a document management platform, so if there is a need to manage heavy documents, then this may not suit that need.
Project Management (2)
90%
9.0
Mobile Access
80%
8.0
Search
100%
10.0
Communication (3)
86.66666666666666%
8.7
Notifications
80%
8.0
Discussions
80%
8.0
Internal knowledgebase
100%
10.0
File Sharing & Management (8)
32.5%
3.3
Versioning
80%
8.0
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
90%
9.0
Access control
90%
9.0
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
  • Built a solid knowledge base that employees can access.
  • Up to date on latest documentation that is added.
  • Simple and quick access to information.
Atlassian Confluence is simple to use. It is easy to navigate the information base, especially with the search functionality. It provides useful update information in a non obstructive way. It has a simple organization system as well. Entering information is also very easy to do and allows users to present the information is an easy to digest format.
Atlassian Confluence is a simpler platform than Microsoft SharePoint, which is good and bad. It is much easier to use and has less overhead than SharePoint, which makes it ideal for quick documentation and sharing knowledge. If more advanced features and document sharing are required, then we utilize SharePoint instead. Atlassian Confluence is more suited toward a wiki type of documentation.
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Atlassian Confluence can be integrated into common Atlassian tools. It is easy to do this and provides greater functionality among the integrated products. Atlassian also has a portal that can be used to navigate between its different product lines through one easy to use web page. This allows for continued quick access to all of the tools needed to get work done.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Confluence as a knowledge base for a worldwide project. Our usage of Confluence at the moment consists of creating knowledge articles about certain procedures, contact information (about the customer and about our own team), general information such as the SLA and to generate documentation for the customer, as he likes to know what we did to resolve a problem in his environment. Giving access to our customer to see what we have already created on Confluence gave him a lot of confidence in our work as he can see with his own eyes what are the solution and technologies we are using to sustain his working process.
  • Editing of pages on demand, without hassle
  • Whole text editor, so you don't need to create things on Office and paste on Confluence
  • Integration with JIRA SD and Trello
  • Atlassian support is amazing!
  • User management can be a bit hard, especially between different companies
  • The installation and configuration is not so simple
Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
Project Management (2)
80%
8.0
Mobile Access
90%
9.0
Search
70%
7.0
Communication (3)
93.33333333333334%
9.3
Notifications
100%
10.0
Discussions
80%
8.0
Internal knowledgebase
100%
10.0
File Sharing & Management (6)
86.66666666666666%
8.7
Video files
90%
9.0
Audio files
90%
9.0
Document collaboration
100%
10.0
Access control
100%
10.0
Advanced security features
100%
10.0
Integrates with Google Drive
40%
4.0
  • The customer's trust in our processes grew as he was now seeing what we did
  • Different versions and/or solutions to the same problem are now centralized
We only used internal solutions for knowledge-base management before so I have nothing "official" and marketable to compare.
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
We integrate Confluence with Trello and JIRA ServiceDesk. As all of them are Atlassian products, the integration was really easy and helpful, as we now can throw things from one platform to the other. We can link Confluence articles to JIRA SD articles and create an even stronger knowledge base with examples of how a particular problem has been resolved.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our organization utilizes Confluence along with Jira for additional project documentation and collaboration. Details on every part of our projects are captured, stored, and shared using confluence. This includes meeting notes, shared worksheets, requirements documents, system architecture as well as some process and procedures/outcomes of the projects. IT utilizes this system as a required way to store change information for updates and enhancements.
  • Fairly easy to use this product. The UI itself is user-friendly and easy to follow.
  • Collaboration and updates are easy to turn on or off.
  • The product is very scalable and can capture and organize a lot of data in one place.
  • Some of the options do not always work, this may be local setting but I find the option to edit some documents via Confluence to not always work, and we need to download, update, and then re-upload the document as a new version.
  • Where there are a lot of notes and documentation entries it can be difficult to keep track of or sort through everything. How you utilize the program and label things is very important.
Confluence can link to Jira and be utilized as part of your project management solution. I think if you are using Jira this application may make sense to utilize for tracking all important details. However, I haven't seen other projects that have a connection to Jira to say that this is the best product available. With big projects, the document trail seems to be a little messy.
Project Management (5)
24%
2.4
Task Management
60%
6.0
Workflow Automation
N/A
N/A
Mobile Access
N/A
N/A
Search
60%
6.0
Visual planning tools
N/A
N/A
Communication (3)
96.66666666666666%
9.7
Notifications
100%
10.0
Discussions
100%
10.0
Internal knowledgebase
90%
9.0
File Sharing & Management (8)
21.25%
2.1
Versioning
90%
9.0
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
80%
8.0
Access control
N/A
N/A
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
  • It has worked very well to share documents and requirements across multiple users in multiple locations.
  • Helps organize project information/meeting notes/requirements so that we can retrieve these documents at any time.
I am a smart sheet user but I utilize smart sheet for very different projects. I do believe smart sheet has much of the same functionality but I would use it in a very different way. Confluence has more of a web-based dialogue feel, where smart sheet is web-based but still has a very spreadsheet look and feel.
I have never seen any performance issue when it comes to page load time or that it slows down Jira. I have noticed that the edit within Confluence feature does not always work and you have to download and re-upload documentation as a new version. To be fair, this may be a localized issue.
I wish that confluence had some easily configurable fields for sorting and the organization of entries.
I have not been a part of the configuration of the integrations of this project.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Confluence as a multi-department digital planning tool. It also serves as a historical marker so we can easily see what was done and cross reference it with web traffic.
  • Straightforward and fairly easy to use the platform.
  • Lets you know when others on the team are accessing the same materials/files.
  • It is quite adaptable to our needs.
  • Unfortunately there are different levels of usability depending on the various web browsers for opening this tool.
  • Functionality is somewhat rigid such as for not being able to easily post screen shots or images for reference.
  • The most important issue is the lack of being able to copy rows or columns easily to move to other files. It is a flaw that will hopefully be fixed.
We use it for project mapping and planning of content for our organization. It can be used in several different scenarios for sharing and managing simple or complex projects.
Project Management (7)
57.142857142857146%
5.7
Task Management
90%
9.0
Gantt Charts
50%
5.0
Scheduling
60%
6.0
Workflow Automation
100%
10.0
Mobile Access
20%
2.0
Search
20%
2.0
Visual planning tools
60%
6.0
Communication (8)
62.5%
6.3
Chat
70%
7.0
Notifications
90%
9.0
Discussions
70%
7.0
Surveys
20%
2.0
Internal knowledgebase
70%
7.0
Integrates with GoToMeeting
50%
5.0
Integrates with Gmail and Google Hangouts
50%
5.0
Integrates with Outlook
80%
8.0
File Sharing & Management (8)
71.25%
7.1
Versioning
100%
10.0
Video files
30%
3.0
Audio files
50%
5.0
Document collaboration
100%
10.0
Access control
100%
10.0
Advanced security features
60%
6.0
Integrates with Google Drive
50%
5.0
Device sync
80%
8.0
  • Reduced time spent in managing and planning activities
  • Helped build more accurate, time-based projects
  • Worked well with team project management with sharing and editing projects collaboratively
15
A mix of marketing, communications, IT and Web Services
1
Web and IT. This tool captures basic project management needs and skills.
  • Project planning
  • Collaboration
  • Cross-functional
  • Content flow
  • Integrates with other internal and external platforms and software
  • Large and small scale planning
  • Wider cross departmental projects
  • More fully integrated in overall content management (currently use for one key function only)
  • Potentially a greater integration with measurement/metrics
Very useful tool for cross collaboration and large scale planning
No
This platform helped fill a gap we previously did not have
  • Product Features
  • Product Usability
The project features and usability make this the ideal tool for large scale project planning.
Keep same process. It worked well and we have a lot of success with it.
  • Implemented in-house
Yes
Adaptable multi phase approach
Change management was a big part of the implementation and was well-handled
Pacing and repeat training helped get over the learning gap
  • Functionality
  • Lack of copy / paste of fields
  • Browser incapatabilities
Great process overall
Good support team, especially in adoption phase of project.
The overall setup phase was an important time to start out on the right foot.
  • Page tree is such an essential part of this work
  • The wiki approach has helped us use this tool in large scale and small form projects
  • Fairly error proof when working with multiple users at the same time
  • No copy and paste with recognizing fields
  • The lack of recognizing individual rows in order to copy and paste fields is an inherent problem with the tool
  • Need way to integrate metrics/measurement
Overall, a powerful tool we can use in multiple ways with large and small scale projects.
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
It is always on, always ready. It is very adaptable and reliable.
Pages load quickly. If something closes abruptly (such as the browser), it lets us know when work needs to be reviewed/saved/deleted to avoid any unintentional overrides.
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