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Constant Contact Lead Gen & CRM is a versatile CRM tool that offers a wide range of features, making it a valuable asset for managing …
Starting at $449 per month
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What is Constant Contact Lead Gen & CRM?
Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. …
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Popular Features
- List management (498)9.292%
- Email deliverability reporting (496)8.989%
- Lead scoring and grading (490)8.686%
- Dashboards (486)8.383%
Reviewer Pros & Cons
- Automation Sequences - SharpSpring makes it really easy to set up automation sequences (Action Groups) that allow you to automate your communications ...
- I'd like to see some survey tools integrated into the platform so that our campaigns can track user feedback (and whether they started/completed a sur...
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Pricing
Lead Gen & CRM
Starting at $449
Cloud
per month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.constantcontact.com/pricing…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $449 per month
Features
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Product Details
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- Integrations
- Competitors
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What is Constant Contact Lead Gen & CRM?
Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. The tools are designed to help businesses attract the right leads, nurture them with personalized content, and grow with better conversion.
Attract
- Acquires hot leads faster with email & social marketing, plus retargeting ads. Leads are automatically scored based on their activity and passed to sales.
Nurture
- Helps deliver the right message to the right people, at the right time. With a flexible centralized CRM and customizable automations, tasks like nurturing leads and sales follow-ups are easier.
Grow
- Insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.
Attract
- Acquires hot leads faster with email & social marketing, plus retargeting ads. Leads are automatically scored based on their activity and passed to sales.
Nurture
- Helps deliver the right message to the right people, at the right time. With a flexible centralized CRM and customizable automations, tasks like nurturing leads and sales follow-ups are easier.
Grow
- Insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.
Constant Contact Lead Gen & CRM Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Calendaring
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Integration with SugarCRM
Constant Contact Lead Gen & CRM Integrations
Constant Contact Lead Gen & CRM Competitors
Constant Contact Lead Gen & CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Available Internationally |
| Supported Languages | English, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian |
Frequently Asked Questions
Constant Contact Lead Gen & CRM starts at $449.
HubSpot Marketing Hub, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for Constant Contact Lead Gen & CRM.
Reviewers rate Lead nurturing automation highest, with a score of 9.5.
The most common users of Constant Contact Lead Gen & CRM are from Small Businesses (1-50 employees).
Constant Contact Lead Gen & CRM Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 56% |
| Mid-Size Companies (51-500 employees) | 43% |
| Enterprises (more than 500 employees) | 1% |
Comparisons
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
Constant Contact Lead Gen & CRM is a versatile CRM tool that offers a wide range of features, making it a valuable asset for managing customer relationships and capturing every interaction. Users appreciate the breadth of features available within Constant Contact Lead Gen & CRM, which allows them to efficiently guide clients in marketing automation and lead generation. With its user-friendly interface and excellent tutorials, Constant Contact Lead Gen & CRM proves to be a cost-effective solution that offers exceptional customer service. Marketing agencies and businesses alike rely on this software to effectively manage growth, engage with customers, and address their marketing and sales strategies in one centralized platform.
The primary use case for Constant Contact Lead Gen & CRM is email marketing, including the sharing of newsletters and nurture content with targeted lists. Sales teams also benefit from the software's ability to automate basic emails and marketing campaigns, freeing up time for higher-value tasks. Additionally, Constant Contact Lead Gen & CRM serves as a powerful tool for marketing automation, website submissions, sales management, and account management. It helps gather leads, send targeted emails to leads and opportunities, and address lead management needs.
Users find that Constant Contact Lead Gen & CRM provides the right information at the right time, enabling them to easily understand their sales process and identify areas for improvement. The software facilitates lead database management, tracking, follow-up, and account management. While reporting accuracy can sometimes be a challenge, Constant Contact Lead Gen & CRM offers white-labeling options and integration capabilities by combining CRM, email marketing, and landing page building into one comprehensive solution.
By utilizing Constant Contact Lead Gen & CRM, businesses have been able to solve various problems related to lead capture, user identification and tracking, CRM functionalities, as well as lead management. The software's lead scoring system allows users to prioritize leads effectively and take focused actions. Sales and marketing teams rely on Constant Contact Lead Gen & CRM to track new business prospects, manage contacts efficiently, and gain an overview of their marketing and sales activities and results.
Constant Contact Lead Gen & CRM has proven valuable for agencies managing websites for multiple clients through its partner portal. It effectively tracks ROI and progress with sales leads, aids in social media planning and automation, and provides lead scoring capabilities. Furthermore, Constant Contact Lead Gen & CRM assists in identifying opportunities, understanding prospects' stage in the pipeline, facilitating projections, budget planning, and determining priorities.
The software has also played a crucial role in tracking marketing efforts such as social media post engagement, email analytics, and landing page development. Users appreciate Constant Contact Lead Gen & CRM's ability to reach out to prospective clients, maintain communication with current clients, and prevent anything from falling through the cracks. Marketing automation, CRM functionalities, persona segmentation, recent interaction history analysis are among the various uses of Constant Contact Lead Gen & CRM. Users have found success in using Constant Contact Lead Gen & CRM for marketing automation, CRM, sales functions, and making calls to numerous countries. The software is used daily for handling incoming leads and contacts, managing and monitoring the sales pipeline, automating workflows, creating custom forms and landing pages, managing email subscriber lists, and deploying email marketing campaigns. It offers flexibility and allows users to maintain a consistent brand experience throughout the client/customer journey.
Constant Contact Lead Gen & CRM has proven effective in optimizing sales through onboarding sales teams and creating sales pipelines, resulting in fewer lost leads and better client and prospect engagement. Users have consolidated their CRM, email marketing, landing pages, and social media tools into Constant Contact Lead Gen & CRM, enabling them to utilize behavioral data for targeting their marketing efforts. As a centralized software solution for managing marketing, sales, and lead management within agencies and businesses, Constant Contact Lead Gen & CRM provides automation capabilities across various teams, including marketing, sales, and finance. It also facilitates contact management and internal communication.
For ad agencies and clients alike, Constant Contact Lead Gen & CRM has become the primary software for lead generation, nurturing, and selling. The live chat feature has been successful in engaging visitors on users' websites. Additionally, the affordability and ease of use make Constant Contact Lead Gen & CRM a good fit for marketing agencies and B2B companies. Organizations rely on it to conduct email marketing campaigns, drive users to landing pages, and manage account notes and vital information.
Constant Contact Lead Gen & CRM helps keep sales information together in one place while strengthening communication between sales and marketing teams. Customers appreciate its native connection with common tools as well as the variety of resources available for digital marketing. With a wide range of marketing and tracking capabilities integrated with third-party platforms, Constant Contact Lead Gen & CRM provides users with a complete view of the customer's experience.
Users have praised the responsive live support team for providing necessary steps and solutions to any issues faced. In summary, Constant Contact Lead Gen & CRM has proven to be an indispensable tool for businesses seeking effective lead management strategies, streamlined communication between teams, and a centralized platform for managing marketing and sales efforts. Its feature-rich capabilities and user-friendly interface make it a valuable asset for both marketing agencies and businesses looking to enhance their customer engagement and drive growth.
Intuitive User Interface: Users have consistently praised the intuitive user interface of Constant Contact Lead Gen & CRM, with many stating that it makes tasks easy to accomplish. Several reviewers have expressed their satisfaction with how easily they can navigate through the platform and perform various marketing activities.
Wide Range of Marketing Capabilities: Many users appreciate the extensive range of marketing capabilities offered by Constant Contact Lead Gen & CRM. They have highlighted features such as automation workflows and personalized messaging, which allow them to create targeted campaigns for their audience. The platform's versatility in managing multiple campaigns has also been commended by several reviewers.
Reliable and Insightful Reporting Tools: Reviewers value the reliability of Constant Contact Lead Gen & CRM's software and its ability to provide insightful reporting tools. The CRM system effectively tracks leads and interactions, allowing users to gain valuable insights into their marketing efforts. This feature has received positive feedback from a significant number of users who appreciate the comprehensive reporting feature provided by Constant Contact Lead Gen & CRM.
Confusing and unintuitive user interface: Users have found the email builder's user interface to be confusing and unintuitive, making it difficult for them to efficiently complete tasks. They have expressed frustration with navigating through the software and understanding how to use its features effectively.
Cumbersome design in menus: The design of the email builder has been criticized for being cumbersome, particularly in the menus for the database and HTML editors. Some users have mentioned difficulties in finding specific options or functions within these menus, which has hindered their workflow and efficiency.
Lack of flexibility and variety in templates: Several users have expressed disappointment with the lack of flexibility and variety in email templates provided by the builder. They feel that there are limited options available, which restricts their ability to create visually appealing and engaging emails.
Users recommend utilizing SharpSpring for its customized reports and other features that cater to individual marketing needs. It is advised to thoroughly learn the system before implementation, taking advantage of the automation features during the 30-day free trial. Users also suggest seeking guidance from the support team, account manager, and onboarding specialist for seamless onboarding. Another important point to consider is to align your CRM requirements with SharpSpring's specialization in marketing automation rather than a comprehensive sales CRM tool. Users propose consolidating campaigns into multiple lists for optimal organization. Overall, users appreciate SharpSpring's customer-centric approach and advanced technology, considering it a cost-effective solution with extensive functionality. It is worth noting that Sharpspring is particularly recommended for businesses heavily reliant on email marketing. Furthermore, users encourage feedback submission to customer service when specific desired features are absent. SharpSpring is deemed suitable for managing sales and marketing activities efficiently while providing robust reporting capabilities. To fully harness its potential, users highlight the importance of investing time in understanding and mastering all of its offerings.
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Reviews
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December 04, 2020
All-in-one winner
Score 8 out of 10
Vetted Review
Verified User
We use SharpSpring as an agency. Our company uses the platform and also implements our clients onto the platform. It solves many business problems in one complete platform. SharpSpring offers all the features competitors offer but in one platform for one price. Other software are priced per features, users or contacts. The system is easy to use and easy on the eyes making the navigation simple and adaptable to all levels of expertise. Features range from sales and marketing tools, to automation and connecting tools.
- Email marketing.
- Drag and drop templates.
- Lead scoring.
- Ease of initial use.
December 03, 2020
SharpSpring is a great all-in-one marketing automation/CRM platform
We recently implemented SharpSpring across our company. The automations have helped us manage all our communication in one place and track it to make sure nothing falls through the cracks.
- Managing and automating prospecting communications.
- Viewing the buying cycle and pipeline.
- Integrating and automating processes.
- They could use more direct integrations. Their native Zapier integration is limited but I can sometimes get around that using the Zapier webhooks functions.
November 30, 2020
Powerful marketing automation that's easy to use
We use SharpSpring for all of our sales and marketing efforts. It automates all of our campaigns through email, social media, retargeting, etc. and allows us to run reports on all this data to make sound business decisions. Our sales and marketing pipelines are managed in SharpSpring, which keeps everyone focused on the most important things.
- Marketing automation
- Analytic reporting
- Customer relationship management
- Social media management
November 21, 2020
10+ years in the industry and SharpSpring is leading the way!
I have used most of SharpSpring's competitors over the last 10 years, and SharpSpring is my personal favorite. Best bang for the buck, best customer support and communication and the openness to listen on feature requests, and the passion for making the platform as best it can. The powerful dynamic content templates, in connection with powerful automated visual workflows make it seamless between the agency goals and the goals of each of the clients. We use SharpSpring across the board for both internal B2B efforts, as well as client B2C client goals and campaigns. We use it in each of our departments, as well as train clients to be power users in the platform itself.
- Communication
- New Features
- Powerful Tools
- Documentation
- Ease of Use
- Few minor features that are missing
November 18, 2020
I love SharpSpring, I recommend it 100%
SharpSpring helps us organize our email lists, make campaigns, marketing campaigns to attract customers, and organize our sales. We also implement it in other companies.
- Manage, segment and nurture contact lists.
- Carry out email marketing campaigns.
- Centralize work with campaigns and follow up on marketing and sales actions.
- Listing segmentation is good but maybe it could be improved.
- Lack of support and training material in Spanish.
- Missing video tutorials of the functions.
November 02, 2020
SharpSpring: A Top-Notch Marketing Automation Solution
SharpSpring helps us keep our sales information together in one place and helps strengthen the communication between sales and marketing. We have a small team and folks wear a lot of hats, so it is important to be able to have a central location to house our account notes and additional vital information. It also allows the sales team to see results from the ongoing marketing campaigns. In the end, we needed a solution that was affordably priced, but had all the 'right' features; and SharpSpring fits the bill perfectly.
- Clean interface.
- Powerful options.
- Affordable pricing.
- Limited cons; it fits our needs well.
- Price is affordable.
- Platform is robust.
Score 10 out of 10
Vetted Review
Verified User
Our digital marketing agency uses SharpSpring mainly as core part of our marketing services to clients but also internally for marketing our agency. It is used daily by our team as part of our monthly marketing work on behalf of clients and in our own marketing efforts. We serve a range of clients about 50% in healthcare, but the other half a range of industries from manufacturing to music promotion.
The biggest benefit of SharpSpring is having visibility into the leads we generate. In the past we could see impressions and clicks and website visits from our campaigns. Now we are seeing the actual leads and being able to follow activity after the initial contact. The added visibility has been an absolute game changer in the value we can provide our clients.
We've even had instances where clients claimed they were not getting leads from our campaigns and once SharpSpring was installed, not only could we now provide reports of leads we were generating, but we caught a hole in their customer service where leads we were providing were not getting responses from scheduling staff. So we not only provided reports of the leads we generated, but helped close a gap in a serious customer service issue that was happening.
- Ability to ID and track campaign leads.
- Insights on website visitors.
- Automation of marketing actions.
- Email customization could use some improvements - 90% there though.
- Setting up some functions is not intuitive - their support helps get through these, but should be improved.
- The social media area doesn't have much value to me. I don't use that part at all. I'd like them to improve on this.
October 31, 2020
SharpSpring Review on Landing pages and Email Blasts
We use SharpSpring in our company as a lead generator and for tracking leads. Each department in the company uses SharpSpring differently for their needs. I personally will create forms, email blasts, and landing pages for our team and we'll use those to pull contact information from interested parties and qualify them for possible leads. As a reseller, we help our clients use SharpSpring also for lead generation and help assist them with any questions, or email/landing page builds they would need help with.
- Lead scoring.
- Lead generation.
- Email templates are professionally designed and easy to use.
- Persona building is easy to use and build for users.
- Partner Portal is one of the most helpful tools provided by SharpSpring.
- Helpful and friendly customer service.
- Very robust, as a new person it can be hard to find what you're looking for.
- Email templates some times require HTML to get your design to look right.
- Testing for the different levels can be hard or time consuming.
October 31, 2020
Great for our business!
We use SharpSpring in our company to manage our clients, keep up with email marketing, and manage leads coming in for new opportunities. Currently, it's being used heavily by our sales and marketing team but on a high-level, it keeps our company organized and able to stay in touch with each other and with our clients.
- Marketing emails.
- Lead capturing.
- Following up with clients.
- More native integrations with tools.
- Additional options within the email capabilities (design specifically).
- An upgraded interface.
October 31, 2020
Great Middle Market CRM - SharpSpring
We use SharpSpring on a daily basis, and use it as a tool internally as well as a tool to sell to our clients. Currently, our sales, marketing, and administrative staff use SharpSpring for its marketing, sales management, and performance tracking capabilities. The problem that this software solves was our need to have a tool that our entire team could use a single tool to help the Sales and Marketing teams truly work together. As we are all aware, there is always a point of contention between sales and marketing. Because of SharpSpring, Sales can hold Marketing accountable, and visa versa. It's a truly pleasurable tool to use on all fronts.
- Relationship management.
- Ease of use/deployment.
- Marketing automation.
- Mobile App.
- Search features.
October 27, 2020
SharpSpring keeps your marketing sharp
We use SharpSpring across our whole organization helping with marketing initiatives as well as sales management. Regarding my focus in marketing, SS has helped streamline our efforts using a central platform for simple management. As our team has grown, we have been able to use more of SS features for a more comprehensive marketing approach, such as campaign execution and analytics. Since SS provides a full suite of features from the beginning, it makes it easy for the platform to grow with your company.
- Amazing and responsive support team that is happy to answer your questions.
- Constantly working to improve their platform, demonstrated by their recent navigation update.
- Extremely helpful online guides that make troubleshooting questions or problems straightforward.
- Great media tracking tool for analyzing the effectiveness of different marketing platforms.
- It would be helpful to have sub-folders for organizing content (e.g. emails).
- Making it easier to locate the custom field creation option- Currently seems to be located in a non-logical location.
October 22, 2020
SharpSpring Marketing Automation does the job !!!
We use SharpSpring across the whole organization. We are an inbound marketing consultant company and we use it in several stages of our journey and of our clients too. We are tracking our leads in our dashboard to resend campaigns with bad openings as part of an email marketing strategy. It works well for us.
- Native CRM is a must. We don't need to integrate our website system and our lead generation system and our sales system. It all works in a unique way in a unique tool.
- Now we're looking like pros because we're using the SharpSpring Page Builder. There a lot of editable templates and elements. It take us to the next stage.
- The A/B testing feature rocks! No more guessing, now we know for sure what works, and what does not.
- Their Support works so fine because people in there understand our pains and put themselves in our shoes. They rock.
- There some hard to use things on third-party forms. Sometimes it does recognize [things].
- We also miss the social features. There are no options to publish, monitor or analyze social marketing.
- There's a lot of space to improve the SEO features.
October 20, 2020
Great value and agency support!
SharpSpring is being used only by the marketing department. It solves the need to send emails to educate our existing software users along with our potential new business leads. It provides me the ability to market to more contacts than my previous system for less money. Great value and agency support!
- Email marketing.
- Tracking Interactions with customers.
- Social media posting.
- Integrations.
- Ability to use date ranges in filtering/segmenting lists.
- Ability to add queues as users like in Salesforce.
October 16, 2020
Thanks to great function, usability, and support, it has been a pleasure getting started with SharpSpring
SharpSpring is being used by our clients for marketing automation campaigns. It is integrated with our Salesforce app, and helps to qualify leads, engage our client's prospects, and enable the sales team to put their efforts with the most promising leads.
- It is easy to learn - there was no onboarding fatigue; rather, excitement to learn more and put our learning into use!
- It is easy to use - it allows for customization without getting over complicated. This ensures a wide variety of users can be engaged in this new process.
- The customization is awesome - it means we can customize the tool to our business processes, rather than change our business to fit within the constraints of a tool.
- The SharpSpring interface is easy to use and intuitive. Given that our team is using specific functionality, we look forward to the ability to customize what is visible in the future. Thankfully the SharpSpring Feature Request portal gives us an opportunity to push this forward.
October 16, 2020
SharpSpring - An Agency-Friendly platform that is easy to deploy
SharpSpring is being used for our own sales and marketing efforts as well as those of our clients. It is really an enterprise solution that helps bridge the gaps among marketing and internal sales and outsourced sales.
- Easy to use for sales professionals, can get started quickly with minimal training
- Life of the lead view is really great and helps to see what actions someone took
- Sales, Onboarding and Account management staff are just a real pleasure to work with
- Some of the automation has a learning curve.
- Reporting needs a boost without sales dialer.
- Some of the setup reminders are a bit of overkill, maybe remind every several logins rather than every time you hit a specific screen.
October 16, 2020
Stop throwing your money away
Score 10 out of 10
Vetted Review
Verified User
It is being used for the 6 franchise territories we own. It helps us capture the business that we know we have been missing. The drop downs that were suggested to us. We added those and saw an immediate up tick from online leads. We were able to stream line a process to capture those high quality leads and turn them into jobs/ revenue dollars.
- Analytical reporting.
- Lead value assessment.
- Landing pages.
- Less data entry.
- Easier integrations.
- Cost of product.
October 16, 2020
By Far Best Marketing Automation Software!
We signed on with SharpSping due to the incredible Marketing Automation Capabilities. It allows my team to follow a lead from the instant they complete a form or visit our website all the way to a signed contract. The Opportunity workflow and automation are an invaluable time savers and allow us to monitor the progress of the lead.
- Marketing automation.
- Lead scoring.
- Opportunity workflows.
- Ease of setup.
- Paid setup feature.
October 07, 2020
A Great Software For A Great Value!
Overall, SharpSpring is a great marketing automaton system. It was perfectly designed to bring in multiple marketing and tracking capabilities to one platform. The all in one platform makes it easy to integrate third party platforms, connect our data, and get a complete view of the customer's experience.
My favorite aspect of the company is the amazing live support team. The technicians are highly responsive and will provide you with the necessary steps and solutions to any problem you may be facing.
My favorite aspect of the company is the amazing live support team. The technicians are highly responsive and will provide you with the necessary steps and solutions to any problem you may be facing.
- The support team is highly responsive and helpful.
- The ability to track and analyze our leads.
- They offer the same wide range of functionalities as other platforms but for a fraction of the price.
- The landing page builder does.
- The app can be a bit buggy with the features on landing page builder.
- The landing page builder has limited functions and features.
October 06, 2020
One Stop Shop
Score 10 out of 10
Vetted Review
Verified User
SharpSpring is used my entire company. I work in B2B sales and it's been useful for me to stay on top of leads and keep them warm. Not let anyone fall through the cracks.
- Offers user-friendly marketing email templates.
- Offers a workflow to easily see who much is in your pipeline ($).
- Offers CRM, marketing automation, and scheduling all in one site.
- N/A - I don't have any recommendations at this time for improvement.
October 06, 2020
Great Marketing Automation Tool for Agencies
We use SharpSpring as our CRM and marketing automation tool. We use it to store our customer data as well as collect new customer data from the users' interaction with our website. We will then use this data to segment out the users based on that data to send emails. This is all done within the same SharpSpring interface. We use also use SharpSpring to lead score, create forms, build landing pages, send emails, design workflows, chat bot, and a lot more.
- Workflow automation.
- List segmentation.
- Customer data storing.
- Live chat/support.
- ChatBot.
- ESP and email deployment.
- Default Fields in CRM could be more flexible.
- Landing Page/Email Builder tool has a steep learning curve.
Score 10 out of 10
Vetted Review
Verified User
I run a digital marketing agency in Pasadena, California. After years of trial and errors with different CRM and marketing automation platforms, we have finalized on SharpSpring. Their platform is built for digital marketing agencies and with a strong focus to support digital marketing agencies. I would highly recommend this platform to my peers.
- Marketing automation.
- Ease of use.
- Professional support and education.
- More examples of best use.
- More webinar with peers.
September 21, 2020
SharpSpring: the good, the bad, the ugly
We use SharpSpring to send all of our corporate emails, including newsletters, promotions, pre, and post-event emails, and other marketing related materials. SharpSpring is the only such software we are using. We formerly used Constant Contact but switched to take advantage of the better reporting and contact management features. All of our corporate PR is handled through SharpSpring. We also use it to notify our website users of updates, downtime, etc.
- Collecting website visitor information and actions taken
- Easy to upload and manage contact information
- Healthy and robust analytics make reporting easy
- Creating emails is very clunky. We were used to Constant Contact and SharpSpring is miles away from that. It struggles mightily with Outlook, and most of our customers use Outlook so this is a real problem. I have a very light knowledge of coding and in Constant Contact, I could work through the code and sometimes figure out what the problem was. SharpSpring coding is a nightmare. We can't ever fix anything in the code.
- Support: the model is that you buy SharpSpring through an agency, so anytime you have any questions, you have to go through your agency. This adds time and cost to solving what could actually be a simple problem.
- They will lock your account and you cannot send emails, not even a test email to yourself. They ended up unsubscribing thousands of our users and that was the only way we were able to send emails again. They can be unreasonable with their expectations on list performance. Our customers frequently use "info@" type email addresses and SharpSpring tries to block us from sending to them. It's very frustrating especially when you are committed to a schedule.
September 14, 2020
Powerful software for marketing automation
Score 10 out of 10
Vetted Review
Verified User
SharpSpring is used at FunnelBud both as a marketing automation tool and a sales CRM. We also provide services to help other companies implement SharpSpring into their marketing efforts. SharpSpring is a powerful marketing automation tool and businesses we've helped implement SharpSpring into their marketing strategy have seen an improvement in the leads they get.
- Helps capture leads
- Many features that are helpful in marketing automation.
- Comprehensive reporting which enables someone to have a clear idea of which marketing efforts are working best for their company.
- Lead segmentation
- Lead scoring
- Email automation and personalization capabilities
- Haven't experienced any downside so far, SharpSpring support has always helped me whenever I encountered difficulty.
September 11, 2020
SharpSpring is a GREAT Marketing Automation Tool
SharpSpring is being used to automate our agency's marketing efforts and 3 of our clients' marketing by nurturing leads, sending out emails, creating automation, and seeing which visitors are coming to our websites. Each profile uses it differently, but the main solution is to streamline how we do marketing overall. So far, it's being used by the entire organization.
- Share demographics about the visitors coming to your website.
- Automations that helps you get the right information needed.
- Create individualized landing pages to personalize the marketing experience.
- The landing builder can be improved by offering more templates and an easier way to manipulate the links.
- We recommend adding templates for automation like emails and landing pages have.
- Implement an integration with Instagram.
September 09, 2020
Great Value and Constantly Evolving
We use SharpSpring to handle our Marketing Automation and generate leads for our business. We are also resellers and use our own example to showcase the benefits of SharpSpring to other potential clients. We are a small company of less than 10, but what we can do with SharpSpring allows us to be very efficient and is worth 1 extra person in the organisation to us. SharpSpring allows us to bring all our marketing and sales activity into 1 platform. Seeing the first interaction through to final sale and even, the recommendation in 1 path. This can then be dissected and analysed to see where true value and efficiencies lie within the process.
- Keeping track of what customers & potential customers are interested in.
- Keeping in touch with with customers & potential customers with relevant information.
- Managing the sales pipeline so no-one falls through the cracks.
- Seeing the whole journey from first touch point to final sale.
- Social media tracking could be expanded to include Instagram.
- Better integration with more ecommerce platforms.
- More notice of new features before they arrive.