Freshservice

Freshservice is a best ticketing tool for easy to use and monitoring receive tickets. It's Dashboard visualization is easy to understand. Before Freshservice tool we was facing lots of issue to make a consolidate reports. Now we have download and create easily consolidate reports and present to management through visualization tools(i.e. MS Power Bi). Also In daily base we are receive tickets from cross-functional department to Freshservice single platform this is good for us.

I am super admin of fresh service for my organization. The tool is very user friendly for agents as well as admin and also for the users.
before 3 years I haven't heard about fresh service but when I joined the company I started using it. I learn fresh service administration within a month without any knowledge transfer. The fresh service articles also helped me to learn the tool. SO you can image how user friendly the too is and how easy to learn it. After learning tool, I build various workflows and automation which works perfectly fine. Within the organization we have onboarded various department on fresh service and I trained them on how to use it as agent. It also works with power automation and Microsoft team collaboration. Fresh service provides lot of features at basic plan. However, few features are not available at basic plan. But i will rate this tool 10/10.

Freshservice is the cornerstone of our helpdesk environment. It helps us track our open tickets and ensure that our team members get prompt and accurate support. It allows for collaboration among our team and easy communication to our customers.

We are using freshservice as our ticketing tool and also managing Purchase order, asset management and tools for HR Onboarding, offboarding and different service requests. I find this product very good had capabilities of lot of things, also it integrates with most of the well known applications. However if a talk about particularly managing forms based services like employee onboarding, offboarding, it is not as expected. Some of the basic functionalites they lack in form based services. Support team is also good, but they can do much better i believe.

We use this application for our internal ticketing tool and for our customers.So far it is very smooth experiance with Freshservice.
It is very user friendly and from admin point of view it is very esay to customise as per the Customers requirement for the customer support portals.
It is best ITSM tool where we can also integrate the alerts from number of other applications.
So for the helpdesk it can be a single tool to monitor other several monitoring tools, which makes the Engineers life easy.
It has Automation, Workflow, Reporting and lot of other features.

We use Freshservice just for its ticketing system. I can say that it works fantastic in that area. A lot of automation is possible sorting/categorizing tickets that come in. It has other functions that are available that we may expand into using in the future like hardware/software inventory management and project management.

I advised on the selection of Freshservice as the recommended IT service management solution for a newly created service desk. This was based on an assessment of a range of products against a detailed list of business requirements. <br><br>Freshservice offered the most appropriate and cost effective solution, helped by its assessment by Gartner as a 'challenger' ITSM solution.<br><br>It proved to be a product that was straightforward to setup and implement, which was assisted by the availability of a trial instance which migrated seamlessly in to a live/production instance.<br><br>The functionality is comprehensive and more than adequate for most IT service management requirements.<br><br>In addition, it comes in four 'flavours' which helps to ensure the customer does not have to pay for more functionality than they require. This can be upgraded as needed if/when requirements become more comprehensive.<br><br>It integrates with a wide variety of third party applications and solutions, which helps to ensure most needs can be met even when the functionality is not available directly within Freshservice itself.<br><br>Freshworks is a dynamic organisation which means that Freshservice is constantly evolving and improving.<br><br><br><br>

Freshservice is used by us as a Ticket System for registering reports with our customers.Freshservice ensures that we have an overview of calls, can see progress in the solution and follow-up on the agreed Service Levels.In addition, Freshservice is the application that sends and receives data from other applications.

We were using a legacy Windows based computer ticketing system that was in dire need of replacement. Freshservice provided an extensive ticketing system, as well as many other features. We are currently using tickets, asset inventory, workflow, and are in the process of implementing other features, such as change management and project management.

We did not have a ticketing system in place for IT issues/requests when I was hired. We implemented Freshservice and it has fit our needs exactly. Our users submit multiple request types and there are two different teams that handle their respective requests.

We use it for ticketing, project management, and problem tracking. The application makes it easy to keep track of our user's problems, resolutions, and feature requests.

Freshservice is mainly used by our company IT ServiceDesk agents to support end users throughout all departments for office globally (Malaysia, Singapore, Norway, UK, Brazil, Amsterdam, Nigeria and Ghana) for the past one year. Until recently, we soft-launched to end users to submit their IT issues via the Freshservice portal and assigned to IT ServiceDesk agents.

We are using Freshservice across all of our internal business operations functions including IT, HR, Legal, Risk, Finance, Compliance, BI, Operations and InfoSec. Previously this was all being managed via email. This has allowed a very structured approach to resolving end-user issues and not just IT issues. Teams are able to see reporting on incident/service requests and create service catalog items to make capturing info easier. It's really made things easier for the teams providing support as well as improving the experience for end users.

We predominantly use Freshservice to manage IT requests (incidents and service requests), Asset Management, and Projects. Within this scope, we also utilize the knowledge base and built-in Analytics solutions as well.

I don’t see any issue with Freshservice; this is a good tool for manage IT operations. Also this guarantee a good view of company problems (IT issues). We use it for manage assets and solved issues; also Freshservice is a very important tool for analyze the users activity into their laptops (tools analytics)

We are a cloud managed services provider and using Freshservice from last 3 years. I find this user-friendly to work with, you do not need to know any coding language to perform admin related tasks. I could setup the tool in my organization from scratch where the experience with onboarding team was truly amazing and supportive.
I would also like to mention that the possibility of automating tasks in Freshservice is the best USP of this ITSM tool, you can create multiple schedulers, automaters and supervisor rules which reduces a lot of your manual tasks
Since when I started using Freshservice I never thought of switching to any other tool and I also recommend to my clients to use this tool for their ITSM needs.

We use it as an IT ticketing systems to log issues for resolution. The system allows us to track and monitor issue resolutions. This translates to better efficiency and productivity. The scope includes staff, parents and students to log their tickets For staff, they have the options to log via email and using the Freshservice Portal.

Phone call and incoming email tracking system. We use it to track customer requests.

We use Freshservice as an ITSM suite. It has everything you need to manage your IT department Ticketing, Problem management, Knowledge Base, Project Management, CMDB, etc.
We started using the ticketing module and we use more and more functionalities every day. Todays we use the Project Management Module and it's great.

Freshservice is used for addressing IT requerimients from users and internally. Basically, any requerimient that needs to be processed by IT team goes through the Freshservice application.

We use Freshservice for ITSM, and FreshChat for live contact with customers

Prior to FreshService, the business used spreadsheets and email to log, track and manage tickets and changes. We were unable to see any trends or perform any root cause analysis as the data was held in multiple repositories. Also, we had no way of tracking our assets and software, again this information wasn't updated which resulted in over-licensing.

All our users are now able to see the status and any updates on their tickets, they also have access to the knowledge base which means that they don't even need to log a ticket in the first place.

Freshservice makes working in IT alot easier. It offers several features, my favorites being the Asset management recordings and being able to easily view performance and how agents are doing overall. The report features offer some exceptional data statistics which can definitely help in seeing whats majorly impacting on an organization and which areas need to be focused on improving/automating.

Freshservice is our help desk software and the main way we manage assets. We install the client on each device and in turn that drops the specs of the machine into the system. On a day-to-day basis we receive and answer help desk tickets and as they are worked on can stay in varied states until completed. Users submit a ticket and depending on who gets to the ticket from within our team, they are assigned. Sometimes tickets are assigned by me as the manager.

I am extremely pleased with our implementation of Freshservice! This product has literally transformed our tech department from good to great. If customer service is your thing then you need to take a look at Freshservice. It is easy to use, contains valuable analytics, and provides end users with the communication they need.