Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Starting at $81.85 per month 10 users
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Recent Reviews
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Reviewer Pros & Cons
Pricing
Standard
$8.15
Cloud
per month per user (minimum 10)
Premium
$16
Cloud
per month per user (minimum 10)
Data Center
$44,000
On Premise
per year 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
YouTube
The full overview: Roadmaps in Jira Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
Show More Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Jira Software starts at $81.85.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of Jira Software are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(51-75 of 187)Companies can't remove reviews or game the system. Here's why
June 10, 2021
Jira Software tool review from QA perspective
We use it in our entire organization. It addresses the needs of multiple departments with use of multiple projects along with the handling of defects and upcoming projects.
- Error Handling
- Swimlanes
- Kanban
- Integration with Ghost Inspector
- Test case bed so all things handled in Jira Software
- User Friendly
June 05, 2021
Jira Software => a no-brainer for a growing company
JIRA is used across the entire org, as work item management tool. Each department has its own projects and boards, processes and assignees. It is actually holding the day to day work of the team, allows for sharing, tracking and planning. It is sometimes cumbersome though but most employees already know it.
- Simple UI
- Highly customisable
- Well familiar
- Cloud version sometimes slow
- Feature roll-out not clear sometimes
- Hard to limit scrum sprints per project
Jira is one application that offers [a] one stop solution for all issue & project tracking, repository management, [and] tasks allocations related work. Our entire organization uses this application.
It has solved the problem where Excel was earlier used for work allocation, tracking requirements, [and] managing the code developed by different developers in [the] same project.
It also helps [the] Testing team to create functional test cases and tracking them for testing of applications.
It has solved the problem where Excel was earlier used for work allocation, tracking requirements, [and] managing the code developed by different developers in [the] same project.
It also helps [the] Testing team to create functional test cases and tracking them for testing of applications.
- Agile Reporting
- After Sales Service
- Scrum Boards
- Manage Code Deployment
- Licensing
- Community Edition
- Help Section
- Tutorials for Novice Users
Jira Software is used across the firm to track and manage projects, [including] tasks. It addresses prioritizing projects, keeping track of all projects to be worked on, and in progress or completed for users, and developers. Jira allows the business to enter new requirements and tasks; [also assigns] them to developers and prioritize them. Jira helps managers to fix bugs quickly; [also] to track and document [any] bug fix. It also helps identify potential issues by creating a place holder for issues that require additional research, so that the issue is not forgotten. Jira allows [for] effective reporting of issues based on a particular criteria which is important for weekly status meetings.
- Allows quick and efficient way to enter a project, task or issue to be further researched and then tracked until completion.
- Does a great job of managing and tracking issues, as well as all the important attributes for each project or issue.
- Has a very good search and reporting mechanism.
- Makes tracking projects or simple tasks easy. [It has] good customization and the data is informative.
- Integrates well with other software tools, including but not limited to: FishEye + Crucible, Wiki, and TeamForge.
- Does not integrate with CM tool, such as SVN, which would be useful for managing software releases.
- Search features are difficult to use and to import results for reporting. There is some learning curve on these features since it is using programming language.
- The Kanban board on Jira [has bugs] and often produces error alerts, even though changing a status still works.
- For certain projects in the software , it is less intuitive to close an item. For instance, sometimes you have to move the item back to TO DO status in order to close it out.
We were using Jira Software to manage technical projects within the Information Systems department. We had some projects that had a definite schedule with milestones, deliverables, and tasks. We also had other ongoing projects that required scheduling, prioritization, and resource assignment. Jira Software was helping us to organize and coordinate our activities.
- Cloud-based, web application
- Drag-and-drop functionality within Kanban boards
- Clean, crisp design that is pleasing to the eye
- Does not work well for a traditional IS helpdesk application
- Very difficult, if not impossible, to provision separate security for departments within the same organization
- Jira's terminology takes a long time to get used to and for end users to learn (and many never do, seemingly)
Jira is being used across the entire organization for different needs.
The R&D team is the main "heavy" consumer to manage the development of our software, but Jira is also being used by other teams like product, graphics, support, customer success etc. It let's us collaborate and prioritize our daily tasks while maintaining transparency between teams.
The R&D team is the main "heavy" consumer to manage the development of our software, but Jira is also being used by other teams like product, graphics, support, customer success etc. It let's us collaborate and prioritize our daily tasks while maintaining transparency between teams.
- Project management.
- Knowledge sharing.
- Time management and prioritization.
- The software is too "old school" - the UX can be improved.
- Since it's very flexible, it's also difficult to administer and make changes.
- It sometimes has performance issues during work.
May 13, 2021
Jira is Great for Advanced Users
[Jira Software is] used by developers who are on contracts with companies that support its use. It solves the problem of managing software projects and progress.
- It integrates with all of its projects, like Bitbucket
- It has dedicated client apps for iOS, and Mac
- Ridiculous amount of customization and integrations
- Features that are "on" by default are overwhelming to users new to Jira
- Image embedding in tickets via url doesn't work, we always have to upload them
- Moving lots of cards quickly glitches boards out, you have to do it slowly otherwise when you move a card, it might not actually move
May 13, 2021
Jira - the software project management king
Jira is an integral part of our organization. If it's not used across the whole organization it's probably close to 90%. We use it to manage our internal software projects and products. We also have clients that use Jira Software where we are asked to create and manage tickets. It helps keep us organized and accountable for our work and efforts on any project.
- Organize
- Customization
- Accountability
- Steep learning curve
- No dark mode
- Legacy Jira was arguably better
Jira [Software] was used as a ticket system that was used by all customer service agent for the Operations Department to resolve. We are able to organize, delegate and resolve customer issues in real time. I recommend that Jira [Software] be used in order to improve customer service, and communications within the company. Jira [Software] is easy to use, easy to learn and easy to train new employees on. The best part of Jira [Software] is being able to customize your personal Dashboard for your job, team, and department.
- Able to customize your Dashboard for better organization of tasks
- Improves communication and Customer Service
- Real time Issue Resolution
- Easy to use, learn and train
- Honestly, I [have] no issues with Jira
May 07, 2021
Agile Project management tool.!!
Jira [Software] is used to maintain workload in our organization. It is used for implementing any new features in software. Also used for [tracking] any issue raised. It is used [in the] whole organization and in each department.
Most helpful feature is that each and every team is formally connected with each other in organization[.] [For example the] marketing [team] is connected with support team, support team is connected with R&D team. Thus improving overall performance and efficiency of my organization.
Most helpful feature is that each and every team is formally connected with each other in organization[.] [For example the] marketing [team] is connected with support team, support team is connected with R&D team. Thus improving overall performance and efficiency of my organization.
- Easily customizable, one can create flow charts, work charts with help of [Jira Software]
- Connects with other major tools for easy integration.
- Easy to keep track of all the issue raised through jira.
- Very clean UI easily understandable
- Helps in connecting all team in an organization under one roof.
- Best for agile and scrum project management
- File uploading size is limited which is very annoying sometimes
- Mobile app is not much usable becomes laggy and very heavy.
- Customizing it for first time is difficult as one need clear vision what they need to do, otherwise it becomes confusing
- With so much features is single app one can get tricked into many useless things which consume time.
May 07, 2021
Implement Agile using Jira
We are using Jira Software to track and manage everything for a project. Right from requirement logging as an epic/user stories to tracking their deliverables.
We are using Jira [Software] across whole organization, everything is tracked under different components/department levels with the restricted access level restrictions around it.
Kanban boards are used to get the holistic view of project such what is present in backlog to in build/test. We are working in agile and Jira [Software] helping us to manage everything for us.
- Kanban boards to get holistic view of project requirements/deliverables
- Generates different type of out of box reports and charts to track and manage individuals and projects
- Integration support with other tools like confluene
- Not an easily understandable interface for new users to explore by themselves. Dedicated training is required to educate how to use it
- Customization for different projects to records different fields in not very easy for administrators
- Reports and charts are not providing downloadable option to share
- Linking stories to task and sub-task are little bit complex. Can provide drag and drop option.
April 29, 2021
For Agile, Jira is the best
We use Jira Software at IT Development and IT Operations processes. Approximately 500+ users use Jira Software. Jira Software provides major contribution to our Agile Software Development process with flexible, easy to use and collaboration features. We use Jira Software for managing development squad kanban boards, making performance reports, sprint planning, [and] sprint retrospective reviews.
- Easy to create board and dashboards
- Flexible
- Customizable
- Has a learning curve, but not very much
- Need some plugins like big picture, confluence etc
- First setup
Jira is being used across the organization and very prevalant between the Technology, Product and Data Analytics team. It helps prioritize the work, set timelines to that and makes it easy for people who have raised a request to check the status of their work too.<br><br>Moreover, in one place, one can write the scope, comments, updates and and follow up action for the project.<br><br>It helps solve the problem go going through 100s of email to find what was last decided about a particular task
- [Prioritizing] the tasks and add them to current/ next sprint based on importance and urgency of completing it
- Documenting everything, including wireframes, scope, comments and updates in just 1 ticket rather than multiple emails/ chats etc
- Easy tracking of past events, closure, updates and where did the task end up
- Adding of additional fields (if needed) to track a few metrics is not available
- Most important things for tickets is to see what was the TAT (Turn around Time) and that doesn't come automatically
We love to try new services for the project management area, and we have decided to stay with Jira as the main platform for scheduling and workflow configuration, which we can extend as much as needed, and where we can add employee information depending on the desired scope of work.
- It is easy to know the status of the work situation in the project at all times because all users in the project are informed of every event.
- Jira has an above-average quality of integration with project services, which allows it to be used in conjunction with many online storage or instant messaging services.
- Atlassian constantly sends out newsletters about updates that are released for the Jira platform, which keeps us informed at all times about new software enhancements and strategies we can apply using these new dynamics to work better.
- Jira does not include a manual configuration function for editing workflows using information modeling strategies.
- The platform tends to be slow when working with external workflows while they load.
- Jira does not integrate with Analytics tracking platforms extensive enough to be able to review our performance figures during marketing campaigns we do to the project from some other non-Atlassian software.
April 12, 2021
JIRA: A helpful tool for project roadmapping
We use Jira to follow progress in every step of the way for projects the company is currently working on. We can track bugs or issues that come up and have the correct people be attached to a Jira ticket and get the problem solved quickly. We can keep our notes together in an organized way for each project and task.
- Addressing issues that come up.
- Fixing bugs/assigning the right employees to handle it.
- Keeping track of the status of projects.
- No locking feature for a case if a person is working on it.
- Lack of test and requirement management.
Jira is used by the majority of our organization, within most departments, and used for a variety of workflow processing. Each department has a specific use case for it, but it's heavily used in the engineering department to track the software development life cycle using the agile or shape-up methodology.
- Automating workflows and mundane processes.
- Provide a great UI and visual queues to get work down easily.
- Establishes best practices and support overall engineering workflows.
- It's not very intuitive when building reports; this area could be more robust.
- They have been working on the "Next Gen" projects and it doesn't currently have all of the functionality as the Classic version; could improve on that.
- There is an automation section. It seems somewhat unreliable.
Jira Software is being commonly used by various teams across our organization, and by our business partners. Various types of software teams are using Jira: software development, testing, DevOps, Validation as well as Business Development/Product Owners all have access to their customized Jira boards. It allows the business to deal with software projects lifecycle control and documentation over all stages of the project starting from pre-sales, through scoping and requirements formulation, development, testing, implementation, and finally with maintenance and support.
- Great customization of processes and instances.
- Easily configurable across various teams.
- Easy to learn and use with minimal training.
- API-integrations could be better implemented.
- Bulk-uploading can be clumsy and require a lot of diligence to use.
February 20, 2021
How Jira has helped us organize our projects
We use Jira with our IT department to manage IT tickets and also IT projects. It's really helped organize the team. I moved from managing my inbox as my to-do list to using Jira, and it's helped keep projects on track!
- Project management is a great feature. It can be a little confusing at first to understand how to use it, but once you have it down, it works so well.
- Terminology is confusing to a first-time user. Having some explanation of the terms and what they mean would be helpful.
August 04, 2020
Best Project Management Tool
Score 8 out of 10
Vetted Review
Verified User
Jira Software has been used by our organisation for the past 2 years, mainly for:
- Managing agile and scrum team.
- Capture and report bugs.
- Organize projects.
- To get detailed project reports.
- To get an idea about user work loads.
- Can find recently created issues.
- Help to get clear vision of the product that we are developing.
- Easy to use.
- Can properly track project and bug.
- Fits for agile methodology.
- Single view for all user stories.
- Record documents.
- High customization.
- Work remotely on mobile
- Personalize your workflow
- The tool can be expensive.
- No collaboration features.
- Hard to set up.
- Complicated user interface.
July 14, 2020
Jira Software in CICD
The client has revamped the whole development process and as a part of it, Jira's application is being used to track the development. The idea is to deploy Jira across the organization.
It effectively manages the development cycle and development time. Every role can use it like BAs, Testers, Developers. They know their task based on the description and acceptance criteria.
It effectively manages the development cycle and development time. Every role can use it like BAs, Testers, Developers. They know their task based on the description and acceptance criteria.
- Jira can be changed to different stages like In Review, In Development etc.
- It can effectively be used to identify hours spent on each story/Jira.
- It can be connected with Bitbucket to create branch in repository.
- It could create an extension to use applications like Outlook to send mails.
- It could add more audit-related fields to track change history.
- It is hard to tell the time spent if the same Jira have been used by more than 1 person.
June 23, 2020
Great software for agile management
Score 8 out of 10
Vetted Review
Verified User
We have started to use Jira within our IT and marketing teams to create new products for our customers and track the progress easily. The integration was easy and my overall experience was good, I will recommend it to keep things organized and make software development easier. The free version also is very functional.
- Agile project management.
- Projects monitoring.
- Road maps.
- Customization.
- Not intuitive.
- Takes time to get used to it and remember how it works.
- When something is created earlier the date and time should be exact.
June 01, 2020
Jira Only!!
Jira software is being used to manage all sprint activities and tasks. Different issues are created and all team members can add their sub-tasks there. It also works perfectly for defect tracking.
- Sprint board
- Defect board
- Crate tasks, sub-tasks, spikes and epics.
- Record documents
- Better linking within stories and tasks.
- Less mandatory fields shouldn't be there.
- Too many views.
March 28, 2020
JIRA Software Review
We use it to enter all requests; vet their research thru discovery; assign resources, points, sprint, deadlines, watchers, labels, components, etc.; publicize progress to all parties; configure dashboards to enable managers to make decisions; and house all our historical works for future reference. It is in the cloud thus accessible from anywhere. Our centralized directory runs its single-sign on thus no need to make accounts. User data from that directory is shown in JIRA thus speeding up contacting. It solves lack of mutual visibility, accountability, standardizing tags/labels, mass assigning tasks, organizing a formerly email-based workflow, and forces discipline.
- Labels enable all the benefits of tagging-based organizing
- Webhook with Git means we can see all commits per task(s) cited in the commit message
- Easy single-sign on integration removes need to create new accounts
- Frontend is super fast which promotes users taking even complex tagging actions
- No problems integrating with Confluence (Wiki-like) and BitBucket (Git-like) for productive quick starts.
- Mass-editing and scripting to, say, mass-rename a set of labels to a new one or many
- Command line interface would be nice, for power users
- Version number is difficult to find leading to difficulty judging what version we run thus which features we are truly missing
- Eorkflow edits aren't protected from errors/inconsistencies like mapping a label to null
- Workflows can be loop-to-self, be massively inefficient, should be a workflow "linter"
March 04, 2020
Great for agile teams and development work coordination, but reporting could use some work
[It's being used for] Coordinating work and submissions from multiple stakeholders and users and estimating completion of projects. Most of our software development teams use it for planning agile projects and coordinating with stakeholders, and tracking velocity and estimated completion dates.
- Fits right into agile methodology and very easy to use.
- No problems with copy/pasting images, attachments, and formatting stories to look right. Interface is fast, pleasing to use.
- Commenting and tracking conversation and notes on stories is very easy.
- Reporting and some charting capabilities is lacking. Need better ways to track burndown, velocity, etc.
- Missing functionality for tracking testing and pass/fail.
- A good example of "you get what you put in". It can get messy and overwhelming easily if left unchecked. Some tools and study on this would be helpful to guide users on proper management of agile.
February 18, 2020
A must-have tool!
Jira is used across my organization. For me, it's the best project management software available.
We use it for all purposes. The fields are really extensive and easy to use. Additionally, the filters are very useful and you can track the issues very easily. Filters have advance search features too which incorporate very simple query language and can fetch specific results. Jira dashboards are another feature that is used daily. You can add various gadgets to the dashboard and track the progress of the project instantly. You can also share dashboards with people where they can check the status and this, in turn, saves you time.
We use it for all purposes. The fields are really extensive and easy to use. Additionally, the filters are very useful and you can track the issues very easily. Filters have advance search features too which incorporate very simple query language and can fetch specific results. Jira dashboards are another feature that is used daily. You can add various gadgets to the dashboard and track the progress of the project instantly. You can also share dashboards with people where they can check the status and this, in turn, saves you time.
- Issue logging and tracking.
- Dashboards.
- You need to save the filter and basically make it public before using it in the gadget on the dashboard. If it's not public the gadget will not be displayed to any other user. This is a tedious task sometimes.
- There should some way where you can save your formats of bug logging etc. so you don't have to type the same things every time and you can just simply pre-populate the format.