NICE CXone.
We use NICE CXone to provide our customers with call center solution programs, their IVRs for incoming calls, their outbound campaigns, …
Starting at $71 per month per user
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What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
Recent Reviews
How NICE CXone Differs From Its Competitors
Awards
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Popular Features
- Agent dashboard (527)8.787%
- Warm transfer (500)8.585%
- Call tracking (481)8.484%
- Inbound call routing (485)7.979%
Reviewer Pros & Cons
Pricing
Digital Agent
$71
Cloud
per month per user
Voice Agent
$94
Cloud
per month per user
Omnichannel Agent
$110
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nice.com/websites/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $71 per month per user
Product Demos
NICE | Show Me the Demo
www.nice.com
Features
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Product Details
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- Tech Details
- Downloadables
- FAQs
What is NICE CXone?
NICE CXone empowers brands to deliver the ultimate customer experience on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX.
NICE
CXone is a cloud platform with native applications for ACD/IVR, omnichannel
routing, workforce engagement management, knowledge management, digital and
self-service channels, interaction analytics, and AI models for automation and
continuous improvement.
With
NICE CXone, organizations can orchestrate every type of interaction—from voice
and digital messaging to chatbots and social media—and deliver AI-driven
experiences with Enlighten, proprietary AI developed specifically to optimize
CX.
NICE CXone Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
NICE CXone Screenshots
NICE CXone Video
NICE CXone Integrations
NICE CXone Competitors
NICE CXone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Latin America, Asia, Australia/New Zealand, UK & Ireland, Europe, Middle East, Africa |
| Supported Languages | Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Egyptian Arabic, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Saudi Arabic, Spanish, Swedish, Thai |
NICE CXone Downloadables
Frequently Asked Questions
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
NICE CXone starts at $71.
Reviewers rate CRM software integration highest, with a score of 9.3.
The most common users of NICE CXone are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(830)Attribute Ratings
Reviews
(151-175 of 512)Companies can't remove reviews or game the system. Here's why
October 28, 2021
Good, user friendly system with good features.
We have been able to customize reports for different teams based on team KPIs. This has been particularly useful as reporting is now quicker.
October 28, 2021
Best Softphone Available
October 27, 2021
NICE CXone: the tool for any business
It customized the different KPI so our QA agent can view the performance regarding the service level.
October 27, 2021
Great Software!
We have customized it to be able to run with exactly what we need it to for our business and our salespeople. We like that we can make quick changes if necessary and are able to roll out updates almost immediately. Some of this was a determining factor in which solution we chose.
Really good! The evaluation is the only report we use and agent report.
October 27, 2021
NICE CXone is NICE
Patients are getting more information.
October 27, 2021
Oh how Nice it is :)
Our leadership utilizes custom dashboards and reports.
We have created some customized call scripts that have been very helpful for us to have a more professional menu for our callers.
October 27, 2021
Easy and Informative Call Center Phone System
I have not customized this for my needs.
October 26, 2021
NICE CXone is a must have!
Currently, we haven't truly customized our platform in a different experience to others. We tend to use it as we first obtain it.
October 26, 2021
We can work from anywhere due to NICE CXone
Customized the reports to display the number of calls that employees make per day compared to the hours worked. With this, we were able to measure the productivity of employees, even when at home. This brought a very broad view of how the operation was going because employees are paid by the number of customers contacted on the day they were worked.
October 26, 2021
A great system for workplaces
Our company has customized the disposition in particular to fit our needs and that has worked very well for us. We are able to accurately describe the contents of each call for managers and supervisors to see, which adds transparency on both ends preventing confusion in any way possible too.
October 21, 2021
NICE
A personal script would be great to follow however, I prefer to go with the flow and feed off of the patient's energy. The NICE CXone program is convenient and efferent especially when it comes to answering the patient's needs quickly.
October 21, 2021
NICE CXone Review
It's more personalized and does not rely on the IVR. Customer know that
they are speaking to live person on the other end of the line. There's
definitely less cross talk, and conversation is more fluid. This is the
reason we don't use this for cold calling and just talk to customers
directly.
October 20, 2021
You won't regret it!! super helpful for any organization
Our supervisors handle anything in that nature for the software, they make it easy for us by setting a time limit to the needs of our time to read and research notes for the accounts we work.
October 20, 2021
Parabolic VOIP services
Primarily the call quality is very good through the platform, and we are able to now see LIVE streaming data regarding call numbers in the platform in relation to our agents.
October 19, 2021
Easy to use
I have not personally customized software, so I am unsure.
October 19, 2021
Laurentino's review
My dashboard helps a lot with tracking. Every one of our scripts is customized. We use several non-default, custom-created reports as well. We can spin up a script in hours or even minutes depending on its complexity. They have a service which can create scripts for you, but we manage scripting in-house except for difficult use cases where we may need a little help.
October 19, 2021
Employee Review
October 18, 2021
NICE!
Provides an excellent way for managers to monitor call analytics and adjust plans accordingly.
October 18, 2021
Highly effective program for a wide variety of users and agents
We use custom reports and analytics as well as agent skilling based on real time volume and agent availability statistics. We also use the call recording for our quality assurance grading. Additionally, we use the call recording playback for coaching opportunities and ongoing performance improvements. The format is easy to understand and use.
October 18, 2021
QA Management Tool
The problem we are solving with the help of NICE CXone is we can do our job well because this tool allows us to do so. The benefit I have realized is we do not need a hard phone anymore so we can do calls NICE CXone is an integrated softphone that can accept incoming calls. Fewer wires and less space are needed.
October 18, 2021
User friendly and easy to adapt!
It is easier to record data such as RPC: how many people actually answer calls. So we know exactly how many people we are reaching.
October 18, 2021
wtg!
Never had to customize anything.
October 17, 2021
NICE CXone (formerly NICE inContact), the Greatest Phone Server.
We help customer[s] with different issues. For example, we help them with [a] technical issue, billing, and contact information question. Nice inContact is used all over the world I think especially if [it's] with our company I believe. Lately, I've been having issue[s] transferring customer[s] due to [the] error message I've been seeing. Now I believe it's a great and easy way for us to make others satisfied with the service. NICE CXone (formerly NICE inContact) doesn't give us any problems I feel like its helps a lot. I like how the app is built and easy to navigate. [The] customer never [complains] about any sounds or [signal] issue[s] also NICE CXone (formerly NICE inContact) has great ring tones. Disney plus made a great [choice] I believe in using NICE CXone (formerly NICE inContact). Every [company] that answer[s] calls should use this app every day.