Highly Recommend. It's the best product I've used.
My organization is a private high school which operates similarly to a small college. We use RE-NXT for our fundraising efforts. RE-NXT …
Overview
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
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Popular Features
- Role-based user permissions (9)8.989%
- Mobile access (9)8.080%
- Reporting and data visualization (9)7.676%
- Wealth screening (8)6.565%
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Associate for Donor Relations
Austin Presbyterian Theological Seminary (Higher Education, 51-200 employees)
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What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
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What is Blackbaud Raiser's Edge NXT?
Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.
Blackbaud states that on average, Raiser's Edge NXT customers experience:
Blackbaud states that on average, Raiser's Edge NXT customers experience:
- 35% growth in number of donors
- 48% growth in number of gifts
- 44% growth in total dollars raised
Blackbaud Raiser's Edge NXT Features
- Supported: Donor Information Management
- Supported: Reporting and Dashboards
- Supported: Open, Cloud Platform
- Supported: Data Health Services
- Supported: Simple Email Marketing
- Supported: Donations, Pledges, and Payments
- Supported: Recurring Gifts
- Supported: Wealth Analytics
- Supported: Crowd-Fundraising Tools
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Videos
Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.
Watch Customer Spotlight: Fidelco Guide Dog Foundation
Watch Customer Spotlight: Ronald McDonald House Charities Bay Area
Blackbaud Raiser's Edge NXT Integrations
Blackbaud Raiser's Edge NXT Competitors
Blackbaud Raiser's Edge NXT Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English |
Blackbaud Raiser's Edge NXT Downloadables
Frequently Asked Questions
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.
Reviewers rate Role-based user permissions highest, with a score of 8.9.
The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Reviews
(51-75 of 366)Companies can't remove reviews or game the system. Here's why
December 23, 2022
Powerful system, but pesky outages cause disruptions in day-to-day!
We use NXT to manage our donor database of about 140,000 constituents for a large, public university, including alumni, parents, students, etc. My main concern is how frequently the platform or specific platform functions go down in outages. On Giving Tuesday, one of the largest fundraising events of the whole year, a key tool (RE Database View) was not accessible and down for many hours. This relates to another key concern, which is that our team still relies on the "old" version of Raiser's Edge (accessed through Database view) for some of our key, day-to-day functioning (like gift processing, managing memberships, and pulling specific queries). The cost in time and dollars is high and yet the service is undependable due to frequent outages and there are key functionalities that are not yet available in NXT yet.
- Holistic View of Constituents
- Offers Integrations with 3rd party tools for ease (ThankView, Live Alumni, etc)
- Streamlined Lists functionality to make data reporting and pulling easier
- Key Functionalities are missing from the new and supposedly updated program (managing memberships, creating and managing appeals, etc)
- Numerous outages (especially on high-traffic days like Giving Tuesday)
- Lack of key data points as usable fields in the Insights feature, making them unreportable
We use RENXT to manage and review constituents as well as track proposals and develop new reporting data. The product also offers a suite of communication and marketing tools that we are beginning to explore, as well as event management. This tool also provides a customized donation form builder that can link directly to a blackbaud merchant account.
- Constituent Presentation
- Reporting
- List Generation
- Email Marketing
- Gift entry and compatibility with DB
- More oversight for external materials
December 22, 2022
Raiser's Edge NXT - Always with Raiser's Edge Database!
We use Blackbaud Raiser's Edge NXT along with Raise'rs Edge database to keep track of and manage our donor profiles, events, appeals, reports, donations, and outreach lists. Supervisors and individuals who are mostly viewers use Raiser's Edge NXT. For the most part, we primarily use the database version of Raiser's Edge for a number of reasons. The database version has gift entries with much more detail, as well as batch entry. In the database, we use the query and export regularly to build lists and reports. Sometimes I go into NXT to build a report because they have a more modern and presentable look. Unfortunately, the reports are less than reliable and often don't give me what I am trying to report. NXT is great for someone on the go or who only wants access to basic info, like an email or phone number for an individual, or to look up a person's giving history. Over the years Blackbaud has made many improvements to NXT and they continue to make efforts to improve its functionality. It is a robust CRM tool and one of the most comprehensive in the nonprofit world. I would recommend it - just not without the database version to give you what you really need for data entry, creating lists, and reporting.
- It is a robust CRM which houses your constituents' basic info.
- Easily accessible on the web, or as an app on your phone.
- Easily pull up a constituent to see their relationships, gifts, appeals, events, ratings, etc.
- In my opinion, the reporting tools are not user-friendly. They look nice but do not give me the criteria options I need to report. Also, they are often inaccurate.
- The events module in NXT needs to connect to the events module in database.
- From my experience, building lists in NXT is quite basic and needs to be more robust - more like a query in the Raiser's Edge database.
December 22, 2022
Review of Blackbaud Raiser's Edge NXT
We use Blackbaud Raiser's Edge NXT to manage all data aspects of Institutional Advancement. From a research standpoint, we employ NXT to thoroughly organize all relevant data about our key constituents. This allows us to create a robust prospect pipeline for our institution's fundraising initiatives and to track prospective relationships as they are cultivated toward and stewarded for meaningful philanthropic commitments. NXT also provides a framework for us to conduct data experiments: to explore trends within the constituent population and conduct experimental data projects.
- All constituent data is available in one place. The web view makes viewing information simple, accessible, and intuitive.
- Includes a wide range of built-in data analytics.
- Robust reporting capability that refreshes in (close to) real-time and alerts relationship managers when steps need to be taken.
- Many of the pre-built dashboard fields are not applicable to all organizations. It would be beneficial to be able to tailor dashboards more specifically to one's needs.
- Querying and reporting in the web view could be more robust and include the ability to pull in more in-house fields, such as prospect ratings and philanthropic giving interests.
- The development of an app would be of great assistance to our frontline fundraisers.
December 22, 2022
Raiser's Edge NXT is extremely user-friendly
We use RE NXT as our database. We use it to keep track of all of our constituents and their giving to the institution. We pull queries and reports on our constituents on anything from class year to total giving, college attended to year-to-year fundraising analyses.
- User-friendly interface
- Easy to find the information you are looking for
- Map function is very helpful to quickly see where constituents live
- Only shows a certain number of Actions, whereas database view shows them all
- Doesn't show all the gift information on a gift record whereas database shows all information
- Could be more mobile-friendly
December 22, 2022
K-12 School Donor Management
We use Raiser's Edge for donation tracking and acknowledgments. It is also beneficial for pulling very detailed reports to help us with donor engagement and retention.
- Detailed reports
- Tailored queries
- Donor management
- Not intuitive
- Requires a lot of training
- Best for organizations with 1 full time employee or more fully devoted to this role, that has time for continuing education
December 21, 2022
Raiser's Edge makes donor management easier!
We use NXT to support our fundraising team. It is our database for donors, our communication system, and well as our work center to manage relationships.
- Work center for organizing relationships
- Donor records
- Building lists is easy
- Email communication feature could be more complex
- Filtering lists in NXT could be more in depth
- Forms could be more varied
I use Blackbaud Raiser's Edge NXT to manage my portfolio of donors at The National WWII Museum. NXT is a nimble system that is easy to navigate and extremely user friendly. NXT allows me to record information to maintain an accurate account of opportunities, actions, and gift records. With the information from NXT, I can provide an excellent donor experience with the Museum.
- Create lists
- Reminds me of opportunities and action steps
- Maintain excellent donor records
- Creates a historical record of past interactions with donors for new fundraisiers
- Attachments made in NXT available in Database view
- Sending emails
- Connection to business calendar in Outlook
December 21, 2022
Highly satisfied user
Our organization uses Raiser's Edge for fundraising, but it also includes patient/family information. We track gifts, use wealth engine, and store valuable information regarding donors that is very helpful in our fundraising endeavors. I find it very user friendly, and it is also helpful in allowing us to keep statistics, such as enthnicity, age and other important information when seeking Foundation and government grants.
- Running reports for solicitation results
- Reporting for demographic statistics needed in grant applications
- storing of important personal data intergral to seeking additional gifts
- This may seem silly, but the view on the non-browser page is too small
- Being honest, I rely on our IT Director to pull reports, and thus have very little to complain about regarding RE, with the exception of above.
- Lastly, and perhaps more use of training videos or sessions would help me to construct queries and reports.
December 21, 2022
NXT improves fundraising success with functionality
My organization uses NXT for all fundraising data entry and reporting. We are able to create advanced reports for our development team and organization constituents with the software, as well as tackle day-to-day gift tracking. I serve as the database manager and perform regular maintenance and cleanup to ensure data accuracy. Raiser's Edge NXT streamlines our data entry process.
- Built-in reports cover development needs.
- It is easy to navigate, and data is easily accessible on-the-go.
- Support services elicit prompt and thorough direction.
- Functionality with other Blackbaud products could be improved.
- The need to switch between NXT and database view could be eliminated.
December 21, 2022
Experience Satisfied Super user
I use RE NXT for data analytics and prospect management. Some of the business problems the product addresses are data health, data integrity and system management.
- Prospect Insights
- List and Dashboards
- Automation of reporting, data
- System outage and failures
- Updates on data feeds
- Improvement in format of profile layout
December 21, 2022
Blackbaud Raiser's Edge NXT Review
I am a daily end-user of Raiser's Edge NXT and assist other users within our unit and across campus. I was also on the development and implementation team for the university. During the process, I provided crucial technical insight and asked myriad questions through the eyes of IT, everyday users, limited users, admins, and future user needs. Discussions were around database view and web view use, features, and rights to what access levels certain groups and individuals should maintain.
Business problems tend to be common functionality errors and downtime with the product. We go weekly with at least 1-5 syncing or working errors. Other areas that hinder work are around what shows in the web view compared to the database view. Certain constituent biomarkers are only available in web view, which put additional load on certain team members to pull lists that the more numerous web view users could easily access. These are things like club, group, and event participation that do not transfer into fields in web view. The ability to know what groups and activities alumni and constituents have connections with limits insight into individuals and the prospect research.
- User Interface
- Support conversations
- Dual availability of database and web views
- Mobile access for those using on the road
- Outlook email add-in is a big help
- Ability to copy action to multiple constituents
- Portfolio maps
- Limit or remove downtime issues that frequently occur
- Prospect markers like participation
- Improved features within the Events section
- Ability to connect an opportunity to more than one constituent or transfer
December 18, 2022
Can't Live Without Blackbaud Raiser's Edge NXT!
I use Blackbaud Raiser's Edge NXT to manage donor and alumni information, including giving and engagement, as well as communications, including emails, newsletters, and event information/communications. Personally, I use RE to create emails and newsletters that go out to alumni and donors, as well as to research alumni, donors, and prospective donors for stories and communications I write.
- Ease of use - it's easy to add to a constituent's information and to find what you're looking for.
- Putting together emails and newsletters have a simple drag-and-drop format, making it easy for people to learn quickly how to build them out. It is also customizable, allowing me to incorporate brand standards without fuss.
- I find pulling constituent lists to be complicated at first, but once you figure it out, it becomes easier.
- The number of times RE goes out (stops performing) on regular days seems excessive.
- RE needs to figure out how to manage larger loads when lots of organizations are fundraising on the same day. It gets slow and sometimes conks out all together, which is really difficult when you're trying to raise money.
- There needs to be an improvement with constituent's names. If someone has a preferred name, I've noticed that RE takes the first letter of that preferred name and makes it the middle initial.
- It's time to remove the Mr./Ms. titles from ALL records.
December 18, 2022
You need RE NXT!
We use NXT as our CRM. It allows us to track our contacts and gifts from donors so that we are able to keep accurate records. It also holds all of our donor contact information, their affiliation information as well as main documents such as pledge forms, gift agreements, important correspondence, etc.
- Contact tracking.
- Gift Tracking.
- Document tracking.
- Task management.
- Updates on necessary follow up.
- Blackbaud occasionally goes down, rendering it useless for a few hours once every few weeks.
- I'd prefer if there were more options to choose from when pulling lists.
- I wish the task bar could be visible on the sides of the screen like google or outlook.
December 18, 2022
We love RENXT
We use RENXT for our fundraising department. We use it to manage the stewardship of our donor base and also to connect with our alumni. It provides one central hub for our department to place information about our constituents for everyone to share. Probably my favorite feature is the integration with Gmail so that I can save send emails between myself and our donors as actions on the donor's records in NXT quickly from my email. I love the quick reporting and list features. We also use it for creating donation check-out webpages.
- Donation transaction webpage creation.
- Donor stewardship tracking.
- Quick filtering of donors into a variety of lists.
- Gmail integration.
- Mapping feature.
- Still need to use database view often to change nitty gritty information.
- Can't completely delete duplicate records in RENXT.
- It would be nice if relationships were automatically reciprocated in NXT as it does in the database view.
December 18, 2022
Huge Fan of Blackbaud.
Raiser's Edge is the backbone of our development and alumni relations operations. It helps us to track donors, prospects, volunteers, and alumni in an efficient way. It is easy to use for users of all levels of technical skills but still powerful enough to solve high end more technical issues.
- Track Donations.
- Track engagement and prospect data.
- Export and import to and from other applications.
- Further enhancements of the NXT view query ability for more complicated lists.
- Increased fields and filters in the Insight builder.
- Easier integration through API or training of users from Blackbaud on that Aspecy.
December 18, 2022
Raiser's Edge NXT Has Some Good Features But May Not Be the Best Fit for All Organizations.
We use Blackbaud Raiser's Edge as our donor database at my organization. I use both the database view of Raiser's Edge, as well as the web view of NXT. They serve different purposes for me. I prefer the database view for recording gifts, updating constituent information, and creating queries. NXT has served me well for creating reports and quick access to constituent records.
- It's easy to create reports that are visually appealing.
- It is easy to access on any device.
- I don't love the way constituent records look on NXT; I find the database view much easier to digest. The records in NXT are too spread out visually, and although they provide the same information, it doesn't feel as easy to understand as the database view.
- There are a lot of functions I simply do not use on NXT and it clogs up the interface.
December 18, 2022
Better for the Larger Business!
We utilize RE NXT for all our donor database needs, including reporting, data collection, and data entry. We are a smaller organization and use it at a smaller capacity.
- Data Entry.
- Reporting
- Data Collection.
- Reporting functionalities - Needs to be more robust.
- Duplicates - It creates duplicates often.
- Tagging - I wish there was a tagging feature.
December 18, 2022
We have such complicated needs...RE is the best choice for us even if it's not a dream to use.
We have complicated needs. We are a nonprofit and manage donations and a donor database as well as needing to create a member database that allows us to print a membership directory. Additionally, we have a seasonal summer music program, and we collect tuition from those students, which RENXT helps us manage. While there may be many more user-friendly donor databases, if we moved to one of those options, we would lose the ability to also manage our member database. RENXT allows us to have one software that can be customized for our needs.
- Customizable email acknowledgements with photos and logos.
- East report builder for 30,000 foot view of fundraising.
- Built in data cleaning for addresses.
- Online training catalog.
- Instant email receipts that can be customized depending on gift.
- Add logo to receipts.
- Allow statements using all payment options including (other).
- Merging statements for soft credits (spouses) for year-end.
December 15, 2022
Let's track a party.
I use Blackbaud Raiser's Edge NXT to track donors and gifts and to acknowledge the same. I use it to query info for evaluation and reports. I am learning other tools that can make our processes more efficient, such as creating and managing our events from start to finish inside the program. I'm hoping to get buy-in for using dashboards for internal short-term use reports to save time, paper, ink, and the planet. I've also pitched the integration of Double to Donation to capture the matching gifts we are likely missing at this time. I really like how easy it is to see duplicates and that it gives us the power to decide before just merging based on points of duplication. This allows us to confirm and follow up on the differences to confirm which are correct or which are updates we should mark and date or annotate in some way.
- Blackbaud Raiser's Edge NXT is great with de-duplication and notifying of possible duplicates before you complete a new record. It also helps when adding relationships so that you use an already created record rather than creating a duplicate.
- By adding "aliases" and "preferred names," Blackbaud Raiser's Edge NXT helps to find people even when you only have a nickname to search on.
- Blackbaud Raiser's Edge NXT is really great at allowing one to set up defaults in a batch that happens to have gifts with common information. This makes batch entry really quick. Even if the entire batch doesn't have the same info in common I am able to save the group items with common info for the end and reset the defaults to bring up the tail end of the batch, again, making entry faster and easier.
- It would be helpful to be able to edit the batch name and description even after validation and submission in case of misspellings and the like, but I assume this is for accounting purposes.
- I'm finding creating letters a challenge, but I started just after the major change from Microsoft due to security issues, so I have to go through a lot of steps to create letters.
- Probably a top priority would be to make it easier to save outside of the cloud to my own folders on my computer, as there is no access once saved to the system. Or, there could be a way to access the system where things are saved!
December 15, 2022
Good Metrics but Customer Service is Lacking
To meet our up-to-the-minute communications and online fundraising needs, we regularly employ the eblast marketing tool and donations form. I am impressed with the metrics and tracking capabilities of Raisers Edge, both for engagement in our messaging and funds raised through our online forms. With a goal to engage with half of our donor family through online newsletters and increase online giving by 10%, we have been able to reach larger numbers of our donors through Online Express. We have struggled, however, to get our questions answered regarding list management, and I feel the limited graphics capabilities of the email marketing tool are wonky compared with other eblast tools on the market. In my experience, customer service has regularly attempted to sell us new products rather than address the challenges we are facing. Overall, I would give your product an average score, and will gladly change my grade when I see better service behind your products.
- provide valuable measures of our outreach
- link email addresses to open and clickthrough rates
- more streamlined access to customer support for Raisers Edge
- decision NOT to market new products to dissatisfied customers
- better graphics capabilities in the email marketing tool
- simpler list management process
December 15, 2022
NXT Review
- To search donors for contact info.
- To create lists for email blasts or invitation lists.
- User friendly
- Filters easily
- More automations
- More communications with other services
- platform to manage alumni where I wont go over on my constituent cap
December 15, 2022
It wasn't what we thought.
My organization used Blackbaud Raiser's Edge NXT for two years. We used this as our donor database. Previously my organization had used eTapestry, another Blackbaud product. Our Blackbaud consultant recommended the upgrade to Raiser's Edge NXT. We were told that the additional features in NXT would greatly benefit our organization. While there were a few upgrades that I did find useful such as the list option, advances in tracking emails and online donation form tracking, the cost was not worth the few extra things we used. I do believe for a very large organization this product might be a good fit, but for us it did not deliver on what we had been promised. My organization ended up going back to using eTap.
- Tracking of email interactions
- Being able to assign a fundraiser to constituents
- Customer service for questions about the system
- Queries
- Data base view is not very user friendly
December 15, 2022
Gives you what you put into it
It is our CRM. I enter all gifts in the database, use it to acknowledge and develop prospect lists and mailing lists. Raiser's Edge is our main database for fundraising and donor management. We use it to pull reports for fiscal and calendar year and send mail outs for fundraising campaigns as well as online campaigns. It holds all of our donor information
- Reports of all kinds
- Mailing labels, spreadsheets
- Lybunt
- Downloading online gifts from Blackbaud merchant services , all infor is not included and takes some manual labor
- Acknowledgement letters can no longer be run out of blackbaud! Huge inconvenience
- Easily creates duplicates
December 14, 2022
Blackbaud Raiser's Edge NXT Review from Backend User
We implemented Blackbaud Raiser's Edge NXT in 2021, after using Blackbaud Raiser's Edge for many years. We didn't implement it in order to address any business problems-- it is something Blackbaud is pushing all organizations to, and it was inevitable that we had to transition at some point. It did transition us to a cloud-based database, which increases gift officer's ability to access it remotely, but has also led to constant issues when Blackbaud's servers are down for hours/whole days.
- More aesthetically pleasing for some people
- Customizable layout
- NXT Ratings are helpful
- Past due actions are easier to flag/see
- Gift entry is missing key functionality (pledges, tributes)
- Searching for records has limited functionality compared to database view
- In my opinion, lists have limited functionality- 99% of the time I need to log back into database view and make a query
- Report builder/Insights is not intuitive at all
- Most reporting/data processes can't be done effectively in NXT
- You have to deactivate and restart some workflows regularly since you can't put the same workflow on a constituent more than once.