Great for high volume Direct Messages
We use Emplifi Social Marketing Cloud for the management of all our Social Media Direct Messages. This is includes 2 Twitter/X accounts, …
Overview
What is Emplifi Social Marketing Cloud?
Brands can use Emplifi Social Marketing Cloud to elevate their social media presence, engage with customers, and gather insights for real-time business decisions. With solutions covering content creation, scheduling and publishing, analytics, UGC, social listening, influencer marketing, community management, and…
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What is Emplifi Social Marketing Cloud?
Brands can use Emplifi Social Marketing Cloud to elevate their social media presence, engage with customers, and gather insights for real-time business decisions. With solutions covering content creation, scheduling and publishing, analytics, UGC, social listening, influencer marketing,…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Emplifi Social Marketing Cloud?
Brands can use Emplifi Social Marketing Cloud to elevate their social media presence, engage with customers, and gather insights for real-time business decisions. With solutions covering content creation, scheduling and publishing, analytics, UGC, social listening, influencer marketing, community management, and social care, Emplifi provides a suite of tools to meet social media needs.
- Data and Automated workflows: Emplifi unifies teams across social media marketing, commerce, and customer service by providing real-time automation, reporting, and omnichannel dashboards across the organization. The platform's omnichannel widgets provide a single source of truth for all organic and paid social media data, and its Platform Intelligence Engine (PIE) connects and integrates an organization's internal tools.
- Crises management in real-time: Emplifi's AI-powered Spike Alerts and automated sentiment detection allow businesses to stay ahead of any negative sentiment or issues that may arise and act on time. For the instance, the vendor describes how one user, Hardee's, used social listening.
- User-Generated Content tools for brand authenticity: With Emplifi's UGC capabilities, content from customers can be incorporated into the organization's social media strategy and website, in-person displays, email, apps, and print creative. This is to help increase customer engagement, drive sales, and enhance a brand's overall reputation.
- GPT3 support: Emplifi offers GPT3 support via Emplifi AI Composer, providing AI capabilities for social media strategy.
- User experience: Emplifi states their platform is designed to be user-friendly and intuitive, with a cohesive interface for managing an organization's social media presence, enabling better collaboration across departments, streamlining and economizing tech investments by providing a comprehensive suite of social media tools in one place.
Emplifi Social Marketing Cloud Features
- Supported: Content Management
- Supported: Social Scheduling & Publishing
- Supported: Community Management
- Supported: Listening & VoC Intelligence
- Supported: Social Media Analytics
- Supported: Social User Generated Content
- Supported: Influencer Marketing
Emplifi Social Marketing Cloud Screenshots
Emplifi Social Marketing Cloud Videos
Emplifi Social Marketing Cloud: Amplifying memorable experiences across the organization's entire social presence
Emplifi Care: Customer care on social
Crisis Management and Spike Alerts with Emplifi Listening
Turning data into action with Listening across web and social
Emplifi Social Marketing Cloud Integrations
Emplifi Social Marketing Cloud Competitors
Emplifi Social Marketing Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, German, Spanish |
Emplifi Social Marketing Cloud Downloadables
Frequently Asked Questions
Hootsuite, Sprout Social, and Brandwatch are common alternatives for Emplifi Social Marketing Cloud.
Reviewers rate Support Rating highest, with a score of 9.5.
The most common users of Emplifi Social Marketing Cloud are from Mid-sized Companies (51-1,000 employees).
Emplifi Social Marketing Cloud Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 65% |
| Enterprises (more than 500 employees) | 25% |
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Reviews and Ratings
(174)Attribute Ratings
Reviews
(26-50 of 73)Companies can't remove reviews or game the system. Here's why
August 16, 2023
Unrivaled Tool for Social Media Management
- community management
- analytics widgets
- customer service
- customization
- load times for bulk actions
August 15, 2023
Always keeping with current trends!
- Clean user friendly design
- Easy to check off community responses
- Tags are amazing
- It would be great if we can create a post but can add in multiple posting dates on that one specific post. So then we don't have to make new posts or create duplicate posts each time.
June 30, 2023
Simple, intuitive, practical: Emplifi Social Marketing Cloud makes my everyday life as a social media manager easier
- Community Management
- Editorial schedule
- Customized dashboards
- Dashboard widgets: More transparency
- Analysis: More frequent queries of the API data
- Customizable graphs in the Analysis section
June 27, 2023
Great tool for Social
- Scheduling and Publishing content at social media profiles
- Community Manager
- Analysis and reporting for campaigns
- Paid metrics
- Stories for Instagram
June 22, 2023
Social Media Management and Customer Engagement
- Social Media Publishing
- Content Planning
- Analytics and Reporting
- Customer Engagement and Response Management
- Social Listening and Monitoring
- Support Team
June 21, 2023
4 years with Emplifi
- Community part
- Publisher
- Content inspiration
- One dashboard where you can analyse organic + paid data
June 21, 2023
Perfect all-in-one solution
- Organized dasboards
- Benchmarketing analysis
- Optimized and all-in-one solution to schedule content
- Export data to Excel
- Generating charts
- Grouping tabs
June 19, 2023
Short and easy to digest.
- intuitive
- analytics dashboard
- ai composer
- tiktok text length is restrictive so I have to go over to tt and schedule there directly
- red hearts appear as black hearts
- if while scheduling i accidentally click on "clear publisher" it doesn't ask me if I'm sure or gives me the option to go back. my whole work is gone
- Easy for scheduling the same (or similar) post on multiple platforms, with a handy customisation feature allowing you to tweak post length / tags & hashtags accordingly
- Makes adding the Emojis you access the most really, really simple
- Detailed reporting feature, which can be heavily customised and easily exported
- Resizing or cropping images is a little slow to manage, versus Sprout Social, which we find is much quicker for this
April 25, 2023
Emplifi is great at UX
- Social Media Performance
- Content Analysis
- Benchmark Analysis
- Listening
- Sentiment categorization
- Paid metrics in Instagram
April 21, 2023
No Regrets with Emplifi Social Marketing Cloud!
- Automated Workflows
- Content Labeling
- Reporting
- We would like to add more public profiles at no cost
- In the approval workflow, it would be great if one person could serve 2 roles such as both Content Creator and Publisher.
- When our Publisher changes the posting date, it has to run through the approval workflow all over again. This is unnecessary as she is merely changing the date.
April 20, 2023
Emplifi is the best in the market
- Dashboard
- User friendly
- Analytics
- More features
- Dark mode
- Different folding system for different platforms
April 19, 2023
A good platform for social media analytics
- Content Manager
- Determining Reach, Engagements, Interactions
- Publishing Tools
- Better Interface
- Engagement Measuring
- Missing Data from time to time
April 18, 2023
Robust, easy to use platform for social media management
- Build various dashboards
- Easy to get all our analytics in one place
- compare across various platforms
- Better listening
- Better sentiment analysis
April 17, 2023
Great platform, so easy to use
- Shows comparable information in easy dashboard
- Measures engagement vs spend
- Works well for a large team
- Easier login for certain channels
April 17, 2023
Emplifi: Everything in one place
- campaign reports
- Influencers reasearch
- Benchmarking
- more detail to influencer metrics
- time limitations on Facebook searches for the listening section
- Dashboards that are easy to put together and use.
- Scheduled reports that allow users to have reports in their inbox at a specific cadence.
- Enlarge data ingestion sources
April 13, 2023
Good app with a lot of room for improvement
- They have added options such as the possibility of making threads on twitter
- Everything is very intuitive
- Improve optimization, sometimes it fails
- Urgent need to improve the app. There are no basic options like seeing "Analitycs"
March 09, 2020
Socialbakers - your 1 stop shop for anything social
- Combining different social pages in one view > no need to switch across pages for performance monitoring
- Creating tags for all your content > this helps organize all the posts per campaign and execution
- Slice and dice the performance dashboard with flexible widgets > allows you to compare performance by labels / campaigns
- Ability to compare performance from a different duration
- Expand Twitter metrics in dashboard to include Reach and Impression
- Ability to ingest Revenue data from social business managers to give a more holistic view
March 09, 2020
Socialbakers Suite is highly recommended!
Score 10 out of 10
Vetted Review
Verified User
- The analytics component of Socialbakers gives us a real-time look into the performance of our campaigns.
- Socialbakers is generally easy to use, and the Export option is truly helpful.
- Really appreciate the "Best time to post" metric under Analytics.
- Socialbakers is quite easy to use, so more than a room improvement, I hope it stays that way.
March 04, 2020
Thank you, Socialbakers!
- Report generation.
- User experience.
- Campaign monitoring.
- Brand comparison, especially if we do not have access to the brand's page. Topline details would help us tap brands for partnership.
March 03, 2020
Thank you, Socialbakers!
- Analytics.
- Tagging feature.
- Campaign view.
February 12, 2020
Socialbakers Suite Review
- Dashboards.
- Top-performing content.
- Instagram stories exit rate.
- Facebook stories performance.
February 04, 2020
Socialbakers Suite is changing the way we use social media
- Ease of scheduling. Everything is very intuitive and icon based.
- Analytics easy to read and use. Easy to export and use in reports.
- In the publishing calendar. It seems like I have to change my filters every time I login. Would be nice if it could save our settings from session to session.
- Dark posts parameters are set. Not having to be able to customize further has turned us away from using that feature in Socialbakers.
February 04, 2020
Socialbakers Suite helps to see & plan further!
- Socialbakers Suite provides very quick solution on channel performances.
- It gives a framework to determine our paid content strategy by monthly reports.
- Engagement rate metric can be improved to be more clear (it is now 1000 person per account)