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What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…

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Recent Reviews

Awesome Survey Tool!

10 out of 10
March 27, 2023
We use SurveyMonkey to create and distribute various surveys to our employees to include feedback, DEI, exit questionnaires, etc. Prior to …
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Utterly Pointless Product

1 out of 10
February 23, 2022
We were going to use SurveyMonkey to survey our members. As we're volunteer-run, we use free services. SurveyMonkey is bottom-feeding …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Multiple question types (74)
  • Response tracking (73)
  • Standard reports (73)
  • Survey templates (71)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of SurveyMonkey, and make your voice heard!

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View all pricing

Business Plan - Team Advantage


Per User Per Month (billed annually)

Personal Plan - Advantage Annual


Per User Per Month (billed annually)

Business Plan - Team Premier


Per User Per Month (billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos



Transformation ai SurveyMonkey Integration Demo


Surveymonkey demo video

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Survey Format & Appearance

Features related to the type, look & feel of surveys.

Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Avg 8.1

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

Avg 8.0
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Product Details

What is SurveyMonkey?

According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

SurveyMonkey Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Additional Features

  • Supported: NOTE: Features vary by plan. See details here:

SurveyMonkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.

Reviewers rate Multiple question types and Response tracking highest, with a score of 8.

The most common users of SurveyMonkey are from Mid-sized Companies (51-1,000 employees).
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View all alternatives
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Reviews and Ratings


Attribute Ratings


(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Rachel Berry | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We're using SurveyMonkey to collect some quick user feedback for two departments working on a beta version of a new feature for our web-based subscription product.
  • If you use the pre-scripted questions, you are setting yourself up for success. Among the biggest problems faced by people with no research experience who want to do some research is a total lack of understanding of how to ask questions in a survey. By providing pre-screened, expert-crafted questions, SurveyMonkey has provided an end run around that problem.
  • Someone with no technical or analytical background whatsoever can handle SurveyMonkey just fine. Requires zero technical savvy and the analysis function is pretty much push-button, so you can find yourself with useful data even if you are a complete newbie to research (but you should stick with SurveyMonkey's prewritten questions - see above.)
  • Unlike other survey software, SurveyMonkey's Basic version (free) is quite robust and can provide useful results to a simple question set.
  • SurveyMonkey has recently discontinued a feature that allowed the survey sponsor to offer a prize to a randomly selected respondent. My recent experience with the feature was pretty bad: our 'contest' ended abruptly, with no advance warning or permission requested from us before SurveyMonkey decided to close the contest and tell us that we had to award the prize. Obviously there were issues with this feature, but pulling it instead of fixing it isn't doing a service to your users. UPDATE: contest feature appears to have been discontinued.
  • Bad customer communication on the contest feature; we had to email two different entities (SurveyMonkey) and a mysterious 'prize partner' to try and resolve the contest issue, which was not ultimately resolved to our satisfaction, nor were we refunded the cost of the upgrade.
  • SurveyMonkey could stand to do a better job educating users about WHY they need to ask questions with such care. Assuming the tool is largely being used by people with little or no research experience, some context on how the wording of questions affects the data you collect could keep users from making mistakes by simply tinkering with language without understanding the potential consequences.
Do I need significant support from the survey provider? Do I need questions that are non-standard? If not, do I have anyone on the team who has research experience? If you answered yes to any of those, this may not be the best way for you to do research. Try hiring a research firm instead.
  • Early feedback has improved our ability to make rapid changes during the beta testing period. Because we had a team with research experience, our need for specific information that went beyond SurveyMonkey's prepared questions wasn't a liability. For less than $250, we got actionable information that is letting us improve the new feature now and allowing us to see what kinds of users had issues, and who really likes the feature as is.
I haven't used other survey platforms recently.
I think there's plenty of room for competition in this area, and after our recent disappointment with the prize feature, I might give SurveyGizmo a try. UPDATE: Other departments in our organization are using SurveyGizmo - so far, they have been satisfied with it.
Software development, editorial research, marketing, account management, product management
SurveyMonkey is web-based and doesn't require software downloads or specialists to use it. Having a lead user with a research background is ideal but not essential.
  • Customer feedback on products
  • Employee research
  • None yet
  • Considering using it for market research
  • Implemented in-house
Change management was minimal
No implementation required. SurveyMonkey is easy and intuitive for even a first-time user, so no change management was required when we starting using the tool.
  • N/A
Implementation not required.
  • Setting up and deploying a survey could take less than half an hour, depending on the complexity of your survey
  • The "Analyze" function is simple enough to be operated by a chimpanzee
  • Reports are easily shareable and simple to read
  • None, really.
Useability is one of SurveyMonkey's strong points. Made for the non-researcher to be successful at research.
Score 9 out of 10
Vetted Review
Verified User
  • The system is extremely user friendly and very easy to navigate. Past surveys are all listed on your homepage, including the title of the survey, number of responses, and last date of modification.
  • Favorite features include the ability to customize survey design, customize survey URL's, and the ease of reporting. The ability to email the survey to recipients is available directly from the system. Our department has not used this feature simply to avoid having a survey caught in a recipient's SPAM filter.
  • Comment/feedback fields of a survey are difficult to analyze following survey closure (cluttered and fall at the end of a survey's report).
  • We are easily able to analyze survey results to better training sessions, webinars, and conferences for our attendees overall.
Plain and simple: SurveyMonkey does exactly what we need.
We look forward to our continued use of SurveyMonkey. The product works very well for our department.
  • We utilize SurveyMonkey regularly, issuing surveys to attendees of training sessions, webinars, and conferences. The results are analyzed following the closure of each survey and used to better training sessions, webinars, and conferences year to year.
We did not have a survey software prior to SurveyMonkey.
We originally researched Zoomerang from word-of-mouth. A neighboring department currently utilizes Zoomerang, so we were able to work with them and observe the system first-hand, but felt that SurveyMonkey provided better reporting, was easier to use, and much easier to manage.
  • Implemented in-house
  • Self-taught
SurveyMonkey is extremely user friendly and very intuitive. Training, if any, would be minimal.
To date, we have not needed customer support. The system is very intuitive. If errors were to occur, they would most likely be user-based. To my knowledge, SurveyMonkey's customer support is free.
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
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