Experienced TD User.
Talkdesk provides solutions for both in-house support desk teams and external customer service centers for calls, emails, texts, …
Starting at $85 per month per user
View PricingOverview
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Recent Reviews
Awards
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Popular Features
- Recording (406)9.393%
- Warm transfer (392)8.989%
- Historical reporting (388)8.585%
- Agent dashboard (416)8.484%
Reviewer Pros & Cons
Video Reviews
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Talkdesk Impresses with Stability and Functionality. One User's Story
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Pricing
CX Cloud Essentials
$85
Cloud
per month per user
CX Cloud Elevate
$115
Cloud
per month per user
CX Cloud Elite
$145
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
www.talkdesk.com
Proactive Outbound Engagement Demo | Talkdesk
www.talkdesk.com
AI Customer Self-Service Demo | Talkdesk
www.talkdesk.com
Coaching Performance Development Demo | Talkdesk
www.talkdesk.com
AI Workforce Management Demo | Talkdesk
www.talkdesk.com
Omnichannel Agent Experience Demo | Talkdesk
www.talkdesk.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Talkdesk?
Talkdesk® is a global cloud contact center provider for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way and is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Talkdesk boasts over 1,800 customers in 100 different countries, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Integrations
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Talkdesk starts at $85.
Reviewers rate Recording highest, with a score of 9.3.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(603)Attribute Ratings
Reviews
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November 19, 2021
Talkdesk is that you
Talkdesk is an amazing asset to those who work in the customer service field! Talkdesk has been a tremendous help with ensuring all calls are coming through and we have had no issues with connectivity. I would 10/10000 recommend for others to use this company! I haven't had any issues with using this app and will continue to live by it
November 19, 2021
A great idea, but needs refinement
Talkdesk is currently utilized by our support organization as a call center option. The goal of TalkDesk was to improve our support's ability to understand calls currently waiting to be answered, where they are waiting to be answered, and create efficient routing methods. The problem we have experienced with TalkDesk is the call flow is a little confusing and requires you to become your own expert with the product. The support will join and help, but it takes days to get the right people involved. In addition, the reporting is consistently clunky and does not always represent what we are looking for.
November 18, 2021
TD the best!
It is used to make outbound calls and generate reports. It is also used to hear the recordings for the calls made.
November 17, 2021
Review of Talkdesk 2021
We use [Talkdesk] to communicate with our borrowers and installers on a day-to-day basis. It's also used to mark attendance, keep [track] of Aux usage, and monitor call handling.
November 17, 2021
Best calling app for Abraod
That shows how many calls are made and at what time slot. Also, talk time is shown, which is perfect. You can also track each contact conversation separately. You can focus not only on our agents but we want to give them the best tools and resources they can use to assist our customers and that's why we have Talkdesk. This helps us monitor and improve our agent's performance on a daily, weekly, and monthly basis.
Talkdesk is being used across sales, operations, and finance. It's integrated tightly with Salesforce and has been used to improve sales performance in terms of answer times and transparency of actions. We were able to implement and measure lead response times accurately and fire out CRM automation directly from the dialer after a call is finished. This has saved the sales team a bunch of time and we would never go back to our old clunky enterprise VOIP software.
November 17, 2021
ONE OF THE BEST TOOL IN THE MARKET, JUST AWESOME!!!
We use Talkdesk to connect to our clients in the US and it is being used across the whole organization. It has solved the issue of connecting with clients across different countries. It has been a very useful tool for the entire organization and the best part is there is no latency. UI is amazing and is very simple to use. I highly recommend it to everyone and believe me you will not regret it!
November 16, 2021
TalkDesk saves the day!
[Talkdesk] is being used to communicate with clients while troubleshooting their technical issues. We are able to speak directly and clearly with each client. All metrics are also tracked via Talkdesk back-office options which helps keep our staff on track with superior customer service. All calls are archived also which helps with training new staff.
November 16, 2021
Talkdesk - Solution for all your Call Problems
Talkdesk is a very useful application. [Especially] when you need to connect with your client abroad. I Never faced a big problem while using it, even if there is a problem, we must appreciate their customer support who are very much active with instant resolution. I must say if you have a job to connect with people abroad then you must have Talkdesk.
November 15, 2021
Talkdesk Review for Supervisors
We use Talkdesk as part of our daily duties to ensure our team's calls and chats are within our quality standards. Either through live call listening or a scheduled 1 on 1 coaching for their interactions audited by our quality analysts. It helps us address our customer's concerns from the past/present/future. We can look at previous opportunities committed and right them. Listen to live interactions to address any potential concerns or reward those who do great. Review how we are trending to accurately forecast where we would need help most. this is more of the backend usage of the tool, but obviously, it works as intended for inbound and outbound interactions, either through email/chat/ or phone calls.
November 14, 2021
Amazing experience with TD!
[Talkdesk] is used to dial in the [customers] and to generate reports for the calls made to the [customers].
November 14, 2021
Talkdesk is very convenient to use!
Talkdesk is being used as a platform to communicate with our customers through call, chat, and email. This is also used by all the departments that we have in Customer Service. It helps with how we make our business and know how customers react with all the products and services that we offer.
November 14, 2021
Talkdesk for a better customer experience
Talkdesk is used for customer support (B2C) for pay and display machines payment application for France and Netherland. It aims to help end-users with the payment of fees, subscriptions, and day-to-day issues. IVR (Interactive Voice Response) is used first to establish a first diagnostic and then forwarded to available agents.
November 12, 2021
Talkdesk CTI Solution
Currently, Talkdesk is used as a CTI solution for our North America Customer Care team and Digital Sales team. We are planning to introduce the solution to other regions of the world. We used another CTI solution in the past but had several issues. So in 2020, we checked different vendors for the CTI solution and Talkdesk has selected the best solution for us that would fulfill our requirements. We were looking for CTI solution that is closely integrated with Salesforce. Talkdesk CTI solution meets our expectation.
November 12, 2021
Good for what we need, could use analytics improvement
Talkdesk is used in a few departments across the organization. It is used for any company that calls for clients and not external.
When we first migrated to Talkdesk, every call center agent was using Talkdesk as well as our entire Operations staff. This included our CSR's, Sales, IT, HR, Etc... The longer we were with Talkdesk the more we realized it is not suited well for dedicated lines and had to move our Operations staff and Sales agents to another phone system (Zoom in our case). The CSR's are still using Talkdesk due to the depth of reporting, ease of monitoring/pulling calls, and overall call center structure.
November 12, 2021
Communication and Documentation made easy
Talkdesk is used to effectively communicate with clients and agents. It is used by my company and it ensures that we can document all communications easily after calls and makes it easier to track who has called and to dial directly out of other programs we use.
November 12, 2021
easy to use call center software with strong reporting capabilities
Talkdesk is used by almost every client facing team in our organization. It provides us with complex customer call routing, call recording, voicemail and analytics on team and individual performance on the phone. We integrate with Salesforce and this allows us to keep call recordings within the clients' account where any team member can review.
November 12, 2021
don't go, TalkDesk
In John Paul, Talkdesk is used across all organizations, not just for internal communication but also externally with customers and providers in all contacts. It also helps to manage times, teams, and service levels in our practice. Being a very dynamic tool, it allows us to coordinate the project, teams, and users globally. The biggest issues are related to some breaks on the call bar as well as audio or status quality which most happen near the update dates, before and after. On the other side, the synchronization with our main tool (john Force), despite some isolated breaks of communication with the call bar, makes it possible to export the customers' data automatically and directly to our database, which is awesome.
November 12, 2021
Talkdesk for call centers.
Talkdesk is used by our Customer Support Team. A few other employees use it as a call monitoring tool. It is used to receive and capture incoming calls and manage outgoing or return calls.
November 12, 2021
Great call center phone platform but nothing more
Talkdesk is currently being used across our whole company in Canada and the US. We have offices in Toronto, Reston, and Boston. This allows remote workers and office workers to share the same department phone numbers and extensions, access the phones system anywhere they are located. As a sales director, I can easily listen to call recordings for my sales team.
November 12, 2021
Talkdesk Helps
It’s used throughout the whole organization and it helps make calls easier to take an go through.
November 12, 2021
Honest but straight to the point
It is being used across the majority of the organization. All office personnel uses Talkdesk. Talkdesk is used for communication between employees and supervisors. It also helps our team stay up to date with new developments that our team would need to know about without the delays created by email.
November 12, 2021
Money
It's very helpful in so many ways like I don't even know where to start from like monitoring our calls, the number of calls time spent on one phone call, even makes it easy to supervise our employees, to make and receive calls during the day wouldn't be easy without it.
November 12, 2021
TalkDesk From a TD Mega User
We use TalkDesk for our customer service department, for managing all of our inbound and outbound phone contact with our customers. It addresses our need for multiple phone lines; and for us to take a high volume of calls over the standard calling system. We are a customer service-based company, so this helps.