TOPdesk Reviews & Ratings 2024

Q: What are TOPdesk's top competitors?

ServiceNow IT Service Management , Planon Universe , and Cherwell Service Management are common alternatives for TOPdesk.

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Recent Reviews

TOPdesk Review

8 out of 10

April 14, 2024

Incentivized

TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …

TOPdesk is TOP!

9 out of 10

April 14, 2024

Incentivized

Business problems are different, like problems with the network or printer. Cleaning rooms and all sorts of different spaces are used by …

User review of TOPdesk

8 out of 10

April 13, 2024

Incentivized

We use TOPdesk for reporting problems with ICT, problems with the building, products that no longer work well, or making reservations for …

User review of TOPdesk

8 out of 10

April 13, 2024

Incentivized

We use TOPdesk to report problems in the hospital. Problems in ICT, the building itself, reporting things that are broken, reserve areas …

Good Product!

8 out of 10

April 13, 2024

Incentivized

We use TOPdesk for notifications from coworkers in the hospital. When they have problems or a wish for the hospital patient information …

TOPdesk is a Great Tool!

10 out of 10

April 12, 2024

TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, …

TOPdesk review

9 out of 10

April 12, 2024

Incentivized

We use TOPdesk as a ticket system for our health care organisation. Most of the problems we address with TOPdesk are tickets sent about …

TOPdesk Review

8 out of 10

April 12, 2024

Incentivized

We use it for al our incidents and charges. We are changing it at the moment with OGD. the business problems are incidents with …

TOPdesk in healthcare

8 out of 10

April 12, 2024

We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make …

TOPdesk

9 out of 10

April 12, 2024

We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. …

Go start using TOPdesk

9 out of 10

April 12, 2024

Incentivized

Managing service requests and maintenance of facility

TOPdesk Review

8 out of 10

April 10, 2024

TOPdesk is used as system to manage all support tickets and changes. The main issue how to manage all changes in the right way

Good tool

9 out of 10

April 09, 2024

Incentivized

It is used as an information source for known issues (knowledge items) both for employees as for IT personnel. Tracking tickets for …

TOPdesk a great tool to work with

10 out of 10

April 03, 2024

TOPdesk Service Management offers a user-friendly interface, making it easy for employees to submit and track their requests efficiently. …

TOPdesk - Easy to use for Admins and End Users.

10 out of 10

March 25, 2024

Incentivized

We use TopDesk to manage our IT Service Desk calls and IT Assets. This allows us to track every call and what progress has been made on …

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Self-service tools (179)
8.4
84%
Organize and prioritize service tickets (193)
8.2
82%
ITSM collaboration and documentation (147)
8.2
82%
ITSM reports and dashboards (155)
7.4
74%

Reviewer Pros & Cons

View all pros & cons

Good for reporting a problem like a broken shower
Too many fields to register

Verified User

Administrator in Human Resources

Non-profit Organization Management Company, 1001-5000 employees

It’s very friendly to use. Buttons are very clean to use.
Better visibility in the app design - it’s a little bit overshadowed by the other apps' layouts

Wendy Schuiling-Quaaden

Teacher

Nova college (Higher Education, 501-1000 employees)

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Pricing

View all pricing

TOPdesk

N/A

Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

83 people also want pricing

Alternatives Pricing

Jira Service Management

Free

What is Jira Service Management?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

Microsoft System Center

$1,323

per month

What is Microsoft System Center?

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

Avg 8.1

8.2
Organize and prioritize service tickets
(193) Ratings
Prioritize tickets to ensure most urgent are tackled first
7.6
Expert directory
(133) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
8.1
Service restoration
(129) Ratings
Impact assessment and automated fixes for common problems
8.4
Self-service tools
(179) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
8.1
Subscription-based notifications
(131) Ratings
Users subscribe to notifications for ticket updates
8.2
ITSM collaboration and documentation
(147) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
7.4
ITSM reports and dashboards
(155) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

8.1

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.9

Avg 8.4

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:

Is suitable for IT, FM or HR.
Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

Supported: Organize and prioritize service tickets
Supported: Expert directory
Supported: Service restoration
Supported: Self-service tools
Supported: Subscription-based notifications
Supported: ITSM collaboration and documentation
Supported: ITSM reports and dashboards

ITSM asset management Features

Supported: Configuration mangement
Supported: Asset management dashboard
Supported: Policy and contract enforcement

Change management Features

Supported: Change requests repository
Supported: Change calendar
Supported: Service-level management

Additional Features

Supported: Resource Plan Board
Supported: Operations Management
Supported: Open API
Supported: Integrations Market Place
Supported: Reservations Management

TOPdesk Competitors

TOPdesk Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux
Mobile Application	Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries	Global
Supported Languages	English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.

Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	5%
Mid-Size Companies (51-500 employees)	55%
Enterprises (more than 500 employees)	40%

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Comparisons

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Reviews and Ratings

(406)

Attribute Ratings

Reviews

(1-25 of 195)

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April 14, 2024

TOPdesk Review

Verified User

Administrator in Human Resources

Non-profit Organization Management Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (2)

70%

7.0

Organize and prioritize service tickets: 70%
7.0
Self-service tools: 70%
7.0

ITSM asset management

N/A

Change management

N/A

April 14, 2024

TOPdesk is TOP!

Wendy Schuiling-Quaaden

Teacher

Nova college (Higher Education, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (5)

70%

7.0

Organize and prioritize service tickets: 90%
9.0
Expert directory: 80%
8.0
Service restoration: 90%
9.0
Self-service tools: 90%
9.0
Subscription-based notifications: N/A
N/A

ITSM asset management

N/A

Change management

N/A

April 13, 2024

User review of TOPdesk

Verified User

Employee in Other

Hospital & Health Care Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management

N/A

ITSM asset management

N/A

Change management

N/A

April 13, 2024

User review of TOPdesk

Verified User

Employee in Other

Hospital & Health Care Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

N/A

Organize and prioritize service tickets: N/A
N/A
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: N/A
N/A
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: N/A
N/A
ITSM reports and dashboards: N/A
N/A

ITSM asset management (3)

N/A

Configuration mangement: N/A
N/A
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

April 13, 2024

Good Product!

Verified User

Manager in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

61.42857142857143%

6.1

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 70%
7.0
Self-service tools: 70%
7.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: N/A
N/A
ITSM reports and dashboards: 60%
6.0

ITSM asset management

N/A

Change management (3)

80%

8.0

Change requests repository: 80%
8.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

April 12, 2024

TOPdesk is a Great Tool!

Leroy De Bock

IT Coördinator and Service Manager

Van Neynsel (Hospital & Health Care, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

37.142857142857146%

3.7

Organize and prioritize service tickets: 80%
8.0
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: 90%
9.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: N/A
N/A

ITSM asset management (3)

53.33333333333333%

5.3

Configuration mangement: 90%
9.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: N/A
N/A

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

April 12, 2024

TOPdesk review

Dennis Kok

Application manager

Van Neynsel (Health, Wellness and Fitness, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

77.14285714285714%

7.7

Organize and prioritize service tickets: 90%
9.0
Expert directory: 80%
8.0
Service restoration: 80%
8.0
Self-service tools: 80%
8.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (2)

70%

7.0

Configuration mangement: 70%
7.0
Asset management dashboard: 70%
7.0

Change management (3)

76.66666666666667%

7.7

Change requests repository: 70%
7.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

April 12, 2024

TOPdesk Review

Angela Van Tuijl

Application manager

Syndion (Non-profit Organization Management, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (4)

47.5%

4.8

Organize and prioritize service tickets: 50%
5.0
Self-service tools: 80%
8.0
Subscription-based notifications: 60%
6.0
ITSM reports and dashboards: N/A
N/A

ITSM asset management

N/A

Change management

N/A

April 12, 2024

TOPdesk in healthcare

Verified User

Employee in Information Technology

Health, Wellness and Fitness Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

80%

8.0

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 90%
9.0
Self-service tools: 80%
8.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

76.66666666666667%

7.7

Configuration mangement: 70%
7.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 80%
8.0

Change management (3)

76.66666666666667%

7.7

Change requests repository: 80%
8.0
Change calendar: 70%
7.0
Service-level management: 80%
8.0

April 12, 2024

TOPdesk

Verified User

Employee in Information Technology

Hospital & Health Care Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (6)

85%

8.5

Organize and prioritize service tickets: 90%
9.0
Expert directory: 80%
8.0
Self-service tools: 80%
8.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management

N/A

Change management

N/A

April 12, 2024

Go start using TOPdesk

Verified User

Team Lead in Information Technology

Health, Wellness and Fitness Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

84.28571428571429%

8.4

Organize and prioritize service tickets: 90%
9.0
Expert directory: 80%
8.0
Service restoration: 90%
9.0
Self-service tools: 80%
8.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

86.66666666666666%

8.7

Configuration mangement: 90%
9.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 70%
7.0

Change management (3)

86.66666666666666%

8.7

Change requests repository: 90%
9.0
Change calendar: 90%
9.0
Service-level management: 80%
8.0

April 10, 2024

TOPdesk Review

Verified User

Employee in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

Score 8 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

52.857142857142854%

5.3

Organize and prioritize service tickets: 40%
4.0
Expert directory: 40%
4.0
Service restoration: 60%
6.0
Self-service tools: 50%
5.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 60%
6.0
ITSM reports and dashboards: 50%
5.0

ITSM asset management (3)

36.666666666666664%

3.7

Configuration mangement: 60%
6.0
Asset management dashboard: 50%
5.0
Policy and contract enforcement: N/A
N/A

Change management (3)

53.33333333333333%

5.3

Change requests repository: 40%
4.0
Change calendar: 70%
7.0
Service-level management: 50%
5.0

April 09, 2024

Good tool

Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

68.57142857142857%

6.9

Organize and prioritize service tickets: 80%
8.0
Expert directory: 50%
5.0
Service restoration: 90%
9.0
Self-service tools: 50%
5.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (3)

70%

7.0

Configuration mangement: 70%
7.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: 70%
7.0

Change management (3)

40%

4.0

Change requests repository: 40%
4.0
Change calendar: 40%
4.0
Service-level management: 40%
4.0

April 03, 2024

TOPdesk a great tool to work with

Remie Vliex

Application engineer

Boels Rental B.V. (Building Materials, 5001-10,000 employees)

Score 10 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (6)

90%

9.0

Organize and prioritize service tickets: 80%
8.0
Expert directory: 80%
8.0
Service restoration: 90%
9.0
Self-service tools: 100%
10.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

93.33333333333334%

9.3

Change requests repository: 100%
10.0
Change calendar: 80%
8.0
Service-level management: 100%
10.0

March 25, 2024

TOPdesk - Easy to use for Admins and End Users.

Verified User

Engineer in Information Technology

Education Management Company, 201-500 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

67.14285714285714%

6.7

Organize and prioritize service tickets: 70%
7.0
Expert directory: 90%
9.0
Service restoration: 50%
5.0
Self-service tools: 100%
10.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

93.33333333333334%

9.3

Configuration mangement: 90%
9.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 100%
10.0

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

March 06, 2024

TOPdesk Review

Remon Kragtwijk

IT-advisor

PSG (Primary/Secondary Education, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

84.28571428571429%

8.4

Organize and prioritize service tickets: 80%
8.0
Expert directory: 80%
8.0
Service restoration: 80%
8.0
Self-service tools: 90%
9.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

90%

9.0

Configuration mangement: 90%
9.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 90%
9.0

Change management (1)

80%

8.0

Change requests repository: 80%
8.0

March 04, 2024

Happy, and lots of possibilities

Dennis Caljouw

Supply chain engineer

Fujifilm Europe B.V. (Import & Export, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

24.285714285714285%

2.4

Organize and prioritize service tickets: 80%
8.0
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: 90%
9.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: N/A
N/A
ITSM reports and dashboards: N/A
N/A

ITSM asset management (3)

N/A

Configuration mangement: N/A
N/A
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

March 04, 2024

TOPdesk review

Dennis van Hoven

ICT support

Doove Care Groep B.V. (Medical Device, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

100%

10.0

Organize and prioritize service tickets: 100%
10.0
Expert directory: 100%
10.0
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

March 04, 2024

TOPdesk is a great ITSM tool

Joost Oostindie

Consultant

Cegeka (Information Technology & Services, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

88.57142857142858%

8.9

Organize and prioritize service tickets: 100%
10.0
Expert directory: 80%
8.0
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (3)

80%

8.0

Configuration mangement: 100%
10.0
Asset management dashboard: 60%
6.0
Policy and contract enforcement: 80%
8.0

Change management (3)

90%

9.0

Change requests repository: 100%
10.0
Change calendar: 70%
7.0
Service-level management: 100%
10.0

March 04, 2024

Very great application to use!

Jay van der Reijken

TOPdesk Application Consultant

Cegeka (Information Technology & Services, 5001-10,000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

85.71428571428571%

8.6

Organize and prioritize service tickets: 90%
9.0
Expert directory: 80%
8.0
Service restoration: 80%
8.0
Self-service tools: 100%
10.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (3)

80%

8.0

Configuration mangement: 50%
5.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 90%
9.0

Change management (3)

90%

9.0

Change requests repository: 100%
10.0
Change calendar: 70%
7.0
Service-level management: 100%
10.0

February 23, 2024

TOPdesk review

Verified User

Consultant in Professional Services

Industrial Automation Company, 51-200 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

71.42857142857143%

7.1

Organize and prioritize service tickets: 80%
8.0
Expert directory: 60%
6.0
Service restoration: 80%
8.0
Self-service tools: 80%
8.0
Subscription-based notifications: 60%
6.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (3)

66.66666666666667%

6.7

Configuration mangement: 70%
7.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: 60%
6.0

Change management (1)

60%

6.0

Service-level management: 60%
6.0

October 02, 2023

A flexible tool to manage your Incidents and Changes and give your customers the tools to help themselves

Verified User

Administrator in Information Technology

Information Technology & Services Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (6)

66.66666666666667%

6.7

Organize and prioritize service tickets: 80%
8.0
Expert directory: N/A
N/A
Service restoration: 80%
8.0
Self-service tools: 90%
9.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management

N/A

Change management (2)

70%

7.0

Change requests repository: 80%
8.0
Service-level management: 60%
6.0

September 12, 2023

TOPdesk makes your workday better and easier!

Tim Groenendijk

Manager Business Support

Florys Groep (Financial Services, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

77.14285714285714%

7.7

Organize and prioritize service tickets: 80%
8.0
Expert directory: 80%
8.0
Service restoration: 80%
8.0
Self-service tools: 70%
7.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (2)

65%

6.5

Configuration mangement: 70%
7.0
Asset management dashboard: 60%
6.0

Change management (3)

70%

7.0

Change requests repository: 80%
8.0
Change calendar: 50%
5.0
Service-level management: 80%
8.0

September 12, 2023

TOP! Desk

Zeynep Öztürk

Functional applicationmanager

TU Delft (Education Management, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

TOPdesk Feature Ratings

Incident and problem management (7)

55.71428571428571%

5.6

Organize and prioritize service tickets: 80%
8.0
Expert directory: 40%
4.0
Service restoration: 40%
4.0
Self-service tools: 40%
4.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 40%
4.0

ITSM asset management

N/A

Change management (3)

63.33333333333333%

6.3

Change requests repository: 70%
7.0
Change calendar: 40%
4.0
Service-level management: 80%
8.0

August 23, 2023

Greatest job ever: TOPdesk administrator and do it all!!!

Peter Voorthuijzen

Topdesk administrator

Ministerie van Infrastructuur en Waterstaat (Government Administration, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

TOPdesk Feature Ratings

Incident and problem management (7)

97.14285714285714%

9.7

Organize and prioritize service tickets: 100%
10.0
Expert directory: 100%
10.0
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

86.66666666666666%

8.7

Change requests repository: 100%
10.0
Change calendar: 60%
6.0
Service-level management: 100%
10.0

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