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UKG Ready

UKG Ready

Overview

What is UKG Ready?

Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.

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Recent Reviews

UKG Ready review

10 out of 10
February 26, 2024
Incentivized
We use UKG Ready for payroll, compliance training, recording and distribution of our monthly safety meetings. All policy and handbook …
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UKG Review

10 out of 10
October 27, 2023
Incentivized
We use UKG for our time management system and HR date. I am very pleased with all of the features of the system to capture the data I need …
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Happy HR Professional.

7 out of 10
October 26, 2023
Incentivized
We use it for recruitment, onboarding, timekeeping, payroll, benefit management, evaluations, and document storage. It has allowed us to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 43 features
  • Employee demographic data (155)
    8.6
    86%
  • Pay calculation (164)
    8.6
    86%
  • Pre-built reports (168)
    7.4
    74%
  • Report builder (167)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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What is UKG Ready?

Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Namely?

Namely offers a cloud-based HR platform for integrated core and specialized HR services, including time and employee performance management and onboarding processes.

What is TriNet HR Platform?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

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Product Demos

UKG Ready Product Tour

YouTube
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.6
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.4
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.3
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.1
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

6.6
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

5.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.7
Avg 7.7
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Product Details

What is UKG Ready?

Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.

UKG Ready Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Individual goal setting
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

UKG Ready Screenshots

Screenshot of UKG Ready® HR - A single solution for employee information that enables comprehensive people analytics and room for HR strategy.Screenshot of UKG Ready® Payroll - Facilitates pay that is quick, simple, and correct.Screenshot of UKG Ready® Time & Attendance - Streamlines time tracking with consistent, fair rules.Screenshot of UKG Ready® Talent - Tools to source, engage, develop and grow people.Screenshot of UKG Ready® Analytics - Offers proactive, practical, and guidance.Screenshot of UKG Ready® Benefits - Right-sizes benefits to match the organization and its people.

UKG Ready Video

UKG Ready Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesAustralia, Canada, UK, Belgium, Mexico, Netherlands, France
Supported LanguagesEnglish (US &UK), French (Canada & France), Spanish, and Dutch

Frequently Asked Questions

ADP Workforce Now, RUN Powered by ADP®, and Paycom are common alternatives for UKG Ready.

Reviewers rate Direct deposit files highest, with a score of 8.8.

The most common users of UKG Ready are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(387)

Attribute Ratings

Reviews

(51-75 of 203)
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November 17, 2021

UKG Ready Helps Us Be Us!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready is used across our entire organization. It addresses timekeeping issues, labor analytics, employee access to employment information, etc. Not only is it our payroll system, [but it also] helps us analyze information about our employees that drive decisions for the improvement of processes across the company.
  • Everything is a report.
  • Data is easily read.
  • I have access to it anywhere.
  • It helps simplify daily tasks.
  • I cannot really get an "accruals as of specific date".
  • Certain fields are only available in specific reports, so we have to combine information often.
  • I would like to see when changes were made to configurations, [as] an audit trail for profiles.
I would, ultimately, highly recommend UKG Ready to a colleague because it has tremendously helped us streamline some of our processes. It can help us connect and communicate with employees better, provide an easier experience for managers, and help us analyze data about our labor and predict what changes we should implement to better align [with] our strategies.
November 17, 2021

UKG Ready Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our UKG Ready solution effectively supports the management of 200 employees' timesheets, annual leave entitlements, and an array of additional related business attendance management processes. UKG Ready's modern, professional and intuitive user interface really sets itself apart from other competitors in the market.
  • Onboarding and implementation
  • Continued system and function development
  • Intuitive and professional-looking GUI for all users
  • Post-implementation tech support - sometimes slow to respond
  • Simpler, more concise communication of system upgrades
  • Synchronization with Office 365 calendar (employee time offs)
It's good when needing to transition from Excel spreadsheets and paper-based systems for the time management and attendance of employees or when you have more than 50 employees.
November 15, 2021

UKG Ready - Good Reports

Score 8 out of 10
Vetted Review
Verified User
Incentivized
The entire company uses UKG to keep track of pay, time, PTO, files, etc. It addresses our previous issue of running live reports.
  • Reporting is customizable.
  • Interface is easier to use.
  • I would like to see more TLM modules for timekeeping.
UKG Ready has incredible reporting abilities. We always use it to run live reports that are easily customizable, shareable, and editable. One thing I'd love to see though, is the ability to pull historical data more easily.
November 15, 2021

UKG Ready Pros & Cons

Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready is being used company-wide for timekeeping and attendance, in-house payroll processing, human resources, recruitment, and ACA. It [addresses] our time and attendance and timekeeping. It is flexible using the Kronos app, desktop, calling in time, or using the time clock. Most employees find it easy to use and user-friendly.
  • Reporting easy to use
  • Tracking accruals
  • Timekeeping
  • Payroll processing is very clunky!
  • The timesheets pay category is not in any order.
  • Personally, I should not have to click back many multiple times while reviewing timesheets.
  • Please fix and revert back the UI. In my opinion, the new UI is NOT USER-FRIENDLY and it is MORE TIME CONSUMING!!!!
It's very user-friendly for the employee level. In my opinion, it is not user-friendly for the end-user, and, for the company administrator, the new UI is more time consuming and frustrating to use than before.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The whole organization uses UKG Ready for timekeeping, payroll, benefits administration, and leave of absence tracking and we will soon use its performance management. It allows us to have a majority of our data in one place while making our processes more efficient. Users are able to be more hands-on and serve themselves.
  • The customer service staff is very friendly.
  • The UKG Ready community allows me to find answers on my own.
  • I would appreciate more timeliness of support tickets, specifically for script-related issues.
  • I would like it if it could provide a detailed education on how to make the most of the systems available.
  • Updates that should be included are at an additional cost.
I find the actual system and ideas to be useful, but there always seems to be something missing. Often, some of the 'ideas' presented within the community are basics that should be initially included with the product. It can take a while for ideas to be implemented.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready is used across the entire organization. Having security access levels that allow staff to review their timesheets, accrual balances, etc. saves time for our payroll team in answering these questions for staff. Had we figured out the imports feature sooner, it would have definitely created more efficiencies for us, but now that we know, we're using them more regularly in a time when staffing levels are low.
  • Importing data/time
  • Personnel Activity Reporting (PAR) without creating additional work for staff
  • Allows for employee self service functionality
  • I would the ability to have comments/notes available on accrual imports.
  • I would like to have a base setup for smaller agencies and then allow for expansion/revision from the base product instead of building from the ground up.
Having employee self-service functionality as well as account access has really improved transparency for our payroll department as well as reduced the amount of questions payroll staff are asked about employee leave balances, etc. Additionally, having the ability to import accrual balance updates and time entries has made us more efficient as opposed to our previous manual entry process.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization uses UKG Ready for Employee Data Records, Timekeeping, Accruals, and Payroll. The flexibility has allowed better timekeeping throughout the entire organization.
  • Payroll processing
  • Employee record keeping
  • Reports
  • Accrual banks
  • Timekeeping - specifically in overtime calculating
  • Checklists/workflows
UKG Ready involves a great amount of customization, however, with time, it is easier to navigate and understand how the system works and the setup becomes easier within each area. We have been able to better track timekeeping and pay since transitioning to UKG Ready.
November 15, 2021

UKG Ready After 4 Years

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Ready for all of our human resources needs and payroll for the entire organization. We wanted a system that would allow us to move toward a more digital experience for our staff.
  • Reporting - We are impressed with the reports we can create and use.
  • The payroll side of things always runs smoothly.
  • We like the ease of building our own workflows and checklists.
  • We have concerns about our secondary jobs history, ad reporting, and accurate history.
  • We would like an easier way to manage job descriptions; currently, we build custom forms, but it is a lot of management.
  • Currently, we are unable to use an HR action on primary codes because they are tied to the rate table and require us to do manual input.
  • I would like to use the performance module, but it will not allow us to assign more than one review to staff. We have a majority of staff that works in more than one position.
  • Our staff feels that the advanced scheduler is too complicated and resists using it to schedule staff.
UKG Ready definitely checks off many boxes for us and allows us to streamline our processes, however, we would like some more functionality in some areas of Scheduler and Performance. UKG Ready frequently refers us to their community to add ideas, but if the idea does not get enough votes, it does not go anywhere. We have had an idea that has been sitting under consideration for 3 years.
November 15, 2021

Life-Changing Changes!

Kelly Lantz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using it as our mail HRIS system. It has helped us be able to reach our employees on an easier level. They are able to view and get to their personal data quicker. HR can pull data and run real-time reports at the tip of their fingers, which is very helpful.
  • Real-time data
  • Quick communication to manager and employees
  • Easy to locate and update data
  • More ways to make the admin pages look how the user wants
  • More color choices
We switched from central to UKG Ready and it has been a fresh breath of air; there is so much more we can now do in UKG Ready that we did not know that we were being limited by in central. The updated and fresh look is just the start, but I also love that they are always available to take questions and help if you do not know how something works in the system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our entire hospital system uses UKG Ready for our HR and Payroll needs. All employees are responsible for recording their time, completing reviews, and reviewing their pay data within the system. UKG Ready streamlines the process between HR and payroll and allows us all to see everything and work much more efficiently. Our auditors also love the audit functions and security management between departments.
  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
  • Roll-out of improvements-there are updates and changes frequently. It's hard to keep up with some of the changes.
  • Support case response has really slowed since UKG has expanded.
  • Training for end-users-it would be helpful if UKG had training materials for things like timesheets, reviews, and reviewing data within the system.
UKG Ready is easily accessible - I love that it's web based. No need to use the VPN network. This really helps managers when they are on vacation, but need to do work. It's also helpful for employees to have a streamlined view between the desktop at work and at home. The system in my opinion is pretty user friendly. I love the audit trails - it really helps you keep track of possible errors and find information that may have accidentally been deleted.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are converting to UKG Ready (formerly Kronos Workforce Ready) from Bamboo HR, eHour, and Trax to a robust, government-contract-friendly SaaS that will allow for continued growth. Additionally, this brings us into compliance for DCAA contracting, will integrate with our accounting software, and brings us much-needed talent acquisition, benefit administration, and performance management systems.
  • Highly customizable
  • Extensive reporting
  • Enhanced security features
  • The "feel" is a bit dated, crowded, and distracting
  • It needs drag-and-drop features, especially in report creation
  • Easier navigation
Well-suited--Companies with many employees and managers or a high need for security and audit compliance

Less appropriate--Small companies, or those that do not need a high degree of functionality
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the full suite to manage our external contingent workforce. The customizations on time and onboarding are critical to the services we sell to our clients. We do have some system limitations due to our unique staffing needs. Most have been resolved by customizing the system, but we have not been able to resolve processing past pay period timecards and bypassing logins for our external timecard approvers.
  • Onboarding customization
  • Checklist steps for admin steps/tracking
  • Timecard customization options
  • Basic ESS functions
  • I would like to be able to process past pay period timecards. In staffing, we need to be able to process a prior pay period timecard with the current timecard. This is impossible.
  • Modernizing onboarding to include video tutorials, and a better UI as workers get stuck a lot [...] requires a lot of IT troubleshooting from my HR team.
  • I would like it if it could modernize the branding opportunities. We have to use noreply@kronos.com in order for our reports to be received. We can't include images in messages/notifications unless they have a URL from an image hosting site [that] is outdated.
The system is great if you need to automatically assign different onboarding packages. We have to segment our workforce on several levels and the cost centers allow us to do this easily. Reporting is very user-friendly so an HR admin can do a lot in the system without needing to have IT coding experience like other HRISs. This system is good for a standard client company that is not super cutting-edge. A cutting-edge company would not be satisfied with the outdated system functionality as updates to the system are mostly [aesthetic] and do not address a lot of California compliance ideas that have been submitted in the community for years.
September 05, 2021

Useful

Score 9 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready is being used as a payroll tool, with the mobile app and direct deposit, staff [is] able to view their time stamps, PTO, STO, and hours worked. They have immediate access to their pay stubs and their personal information. We maintain credentials and continuing education expirable lists so that our staff [is] ALWAYS current on their required credentials. We use UKG Ready for across the board announcements so that all staff [know] what is going on. The best part of the program from an HR standpoint, it eliminates a LOT of calls asking about their pay, PTO, STO, and other questions they may have.
  • Staff accountability
  • Ease of use for the mobile app
  • Keeping staff current on [requirements}
  • Additional training for reports
A place for notes for pertinent information.
September 05, 2021

UKG Ready: Exceptional

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Murakami utilizes UKG Ready for payroll, recruiting, and evaluations of team members.
  • Payroll processing
  • Recruiting from pulling in data from Indeed.com and from our business website
  • Tracking of evaluations for our hourly team members
  • Problem solving quickly if we do have issues
  • Training on how to create reports and this feature is not as user-friendly as other options
UKG Ready has provided excellent service for our payroll and other areas of our manufacturing facility compared to other Human Resource software programs that we have used and/or investigated.
Darryl Moffat, CGA, CPA, CBIP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready is been used for time capture at our aggregates and asphalt plants and it replaced the manual paper tickets. It helps in a lot of ways, especially lately with flexibility as the person processing the payroll doesn't have to be at the location. The people processing payroll have had their day freed up as each employee is now responsible for their own time in the system. It gives the employees something new to learn.
  • Flexibility of rules for union agreement
  • Multiple media access like PC, iPad, or Phone
  • Better control of employee records through payroll and HR
  • More efficient for payroll staff
  • Upgrades seem to appear out of nowhere.
  • They fix certain things, like the Employee information screen, that's not broken.
  • It appears some new features are not fully tested before release.
It is well suited in aggregates and asphalt but without clocks. If they clocked in on every activity, it would not work for us.
September 01, 2021

UKG Ready in Healthcare!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready is being used across many departments in the organization. It helped increase efficiency for our accounting department. It has also reduced our paper use. We no longer submit paper time cards and managers can now have a better picture of their employees' time.
  • Great Customer Service - UKG Ready is always quick to respond.
  • Trainings - Excellent information provided in trainings and it is always providing updates.
  • Time Off Calendar - I would like to see an easier way to block days from employees being able to request off.
UKG Ready has been very well suited for our administrative and provider staff. It is quick and easy to use. Our providers that are on the go express the mobile app being very easy to utilize.
Steve Usarzewicz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
UKG Ready is the tightly integrated time and labor/scheduling component of Primepoint's best-in-class modular HCM offering. We use the product internally, as well as support over 350 corporate, government entities, and major sports franchises across the United States. Primepoint is a proud UKG Ready Partner, the largest UKG Ready (2020 Time & Labor Revenue) partner in the US.
  • User-friendly interface
  • Ever evolving/new features keeping it at the forefront of the industry
  • Robust reporting
  • Specific balance-on-date accrual reports
  • Prematurely sunsetting popular original UI reports
  • Speed of development of scheduling features
This product really has few peers in the SMB market for time and labor. The product was developed by SaasHR in Branchburg, NJ, purchased by Kronos in 2012, and acquired via a merger with Ultimate in 2020. The bones of the original product have stood the test of time and the incredible R&D at UKG Ready just keeps improving it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Ready as our primary human resources suite. It provides all services from onboarding, records management, payroll, open enrollment, insurance, and accrual tracking and offboarding. We are cloud-hosted across the entire organization and employees can access their employee portal at any time from any device. UKG Ready is also linked to UKG Telestaff, which serves as our timekeeping platform for payroll and paytable information transfer.
  • Payroll
  • Records management
  • Onboarding
  • Employee portal
  • Insurance and open enrollment
  • Employee evaluations
  • Enhanced UKG Telestaff integration
  • Real time accruals management with UKG Telestaff
UKG Ready solves many issues related to human resources management for smaller organizations that function as stand-alone entities outside of local government control, or those who seek opportunities to remove their organization from local government. The platform provides the ability for all personnel to view, manage, and update their information as it relates to HR and employee management. Our organization does not use UKG Ready for time management, however, this is also a functional component of UKG Ready.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready is used for payroll processing, employee paperwork/onboarding, scheduling, tax filing. It is used across the entire organization. The product has been great to reduce employee hours in payroll processing and onboarding. Additionally, we have utilized the product to bring in past paper employee files. This has led to increased efficiencies in the HR department.
  • Scheduling
  • Overtime tracking
  • Payroll processing
  • The new user interface has added additional and unnecessary "clicks".
  • Service tickets are required to get assistance. Otherwise, the portal is a slow alternative.
UKG Ready is well suited to employers with a large number of employees across multiple states. This has been great to allow us to keep in compliance with tax filings across many states. Additionally, the cost per employee is very reasonable considering the number of services the product offers as well as compared to other payroll solutions.
August 16, 2021

UKG Ready Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Ready across our entire organization and it has really helped cut down a lot of the manual processes that took up a lot of our time. UKG Ready allows us to make one change that flows through to HR, Payroll, and Time and Attendance instead of making multiple changes across multiple platforms.
  • UKG Ready does a great job of training.
  • It was very thorough during implementation.
  • Support is always quick to respond to any questions that might arise.
  • Reporting could be more user-friendly.
  • Once workflows are created, they are difficult for the user to change. UKG Ready would need to get involved.
UKG Ready is a comprehensive time and attendance, payroll, and HR solution. Anyone looking for an all-in-one solution will be happy with the system. It is very cumbersome and, at times, it does take a while to remember how to do certain things but their support is great at helping anytime there are questions.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
UKG Ready (formally known as Kronos WFR) is being used across the entire agency for HR management, timekeeping, & payroll. It streamlines our HR, payroll, and employee experience.
  • Reporting
  • Position management
  • Labor allocation
  • Payroll, payroll, payroll: Manual checks are a HUGE issue as well as updates to the subject wages when a manual is needed.
  • Knowing the customer's needs at implementation would help.
So far, UKG Ready has been a good change for our organization as it added efficiencies (more will be added as we get the full use of the system). The reporting is excellent. The TLM has good features for our employees. The technology is sized well for our 1,000 employees. I would love to give the system a 9-10 and UKG is working with us to make that happen. We had some serious issues with implementation specifically related to integrations, which are not all done and look like they will take almost a year to happen. We were not able to implement all modules because of a company misunderstanding of need—again working with UKG on this. We also were not always shown the best method for streamlining processes within the system. The customer service has also been hard to deal with. This has improved as we have been put in a focus group, but that took some doing and prior to that it was not a good transition. One of our biggest concerns that is not a big item is the lack of payroll reconciliation. Manual checks cause all kinds of reconciliation problems and UKG Ready can only help if we can identify the problem. If we cannot, it is an issue. It seems archaic as a manual requires too much intervention on the part of the payroll administrator to ensure subject wages are accurate for Tax reporting--this just should never happen and it should be automatic. I know this sounds negative, and I really do like UKG Ready--again, I feel it was a good decision. I would be remiss not to mention the good with the bad.
August 13, 2021

UKG Ready Review

Connie Stauber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UKG Ready for our payroll and our housing of our employees' information. We also utilize the reports as needed for compliance measures.
  • Track [time]
  • Track employees information
  • Customer service
  • Allowing for alt rates to be applied to the time card
  • Allowing for punches to have a hard stop for 24/7 punches
It is a very simple program to use. Managers are able to approve time cards and manage their evaluations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize UKG Ready to process payroll and for quarterly and YE reporting. We run payroll bi-weekly and finalize/submit it independently. We recently added the HR module and we are learning that side of things. I am looking forward to using the HR module more. So far, it has been incredibly helpful with the enrollment of benefits. We haven't completed an annual enrollment of all employees, but I am curious (and looking forward) on that process. For newly eligible employees it has been great. The payroll program is pretty complex and not as easy to learn, but there is so much it can do. Since I have only used this program for 6 months, there is much more to learn. However, once you begin to understand it, it gets much easier. I wish it could generate federal and state payroll forms too, but that would be a whole other program entirely.
  • Customer service is incredible. Everyone is always super friendly and helpful!
  • UKG Ready is very complex and there is so much it can do.
  • Many reporting options and customization.
  • It's pretty complex and if one thing is missing it can quickly throw something off. Something as simple as a new position or a pay code can throw off everything if entered incorrectly. There are so many steps associated with these things it can easily be missed.
  • The HR processes seem to be pretty lengthy.
I feel UKG Ready is for a larger business that wants the customization and is ever-changing. There are many reports and options that will help a larger business plus numbers, etc.. I honestly feel like smaller business, 25 or less, really wouldn't benefits much from this software.
Garen Barnett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use this product in all areas of our organization. I as the manager of Information technology was one of the purchase deciders and helped implement the entire product. I have set up many workflows and am a very experienced user on the platform. We have started using onboarding and applicant tracking the relieve some of the duties of our HR director. I have also found that just about anyone including myself can run payroll if need be which is a huge help.
  • Support - very fast and love the live chat
  • Mobile App - we have our entire staff on it and it’s been a complete game changer
  • Timekeeping is pretty good and how it works seamlessly with the payroll module saves a ton of time during a payroll.
  • Security Profiles - no way to make mass changes, no direction on what each setting does, very power but takes a lot of guessing and checking to get them right. They need a way to test profiles that is easier.
  • Single sign on - works great but logs out at the most inconvenient of times.
  • The whole product feels as if it were designed by programmers and not HR people. The terminology is directed at programmers especially in the ACA module.
  • The reports are good but not great. I still find myself trying to build a report from one section but can’t find the field I want so have to start over in another section
UKG Ready is a very powerful software. It’s not HR/Payroll software. It’s a platform that works well once it’s configured. This configuration not only takes time but someone who is dedicated to learning the system. Without this type of person in the organization. It could become very frustrating very quickly.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Payroll, HR, Training, time management and general record keeping. It is being use across the entire organization. Payroll and time management and HR data.
  • I like the fact that are dashboards that report a screen shot of what is happening
  • I like the notifications that are tied to various processes
  • Customer support. I do not like the idea of not being able to call someone with a quick question without adding a case. Waiting for someone to call you back is not helpful at all. Chat line is mostly off-line
  • SMA is relatively new to Kronos's Platform. I really felt like we were not fully trained on the system. We were not able to train our staff well either. I would really like to see short clip videos that we are able to share with new employees. I don't have time to read long documents which I find is a lot of what is on the training portal.
I would not recommend UKG Ready at this time. Again, we are new customers and I feel, we are on our own. I've added cases and I have met a few people who have been very helpful. I often asked for someone to give me a call, but I keep forgetting the help desk does not make calls, they will email you most of the time. I am a person who likes to have the customer support via phone. Had we known we were not going to receive this type of support, we probably would not have selected UKG Ready.
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