What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

RingCentral

Top Rated
82 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

RingCentral

Top Rated
82 Ratings
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

RingCentral

If you are looking for an easy phone system to deploy and manage, this is it. A big selling point is the conference line included with each user profile. I found other VOIP providers charge extra per line and per minute usage which adds up.I haven't tested Ring Central in a low bandwidth environment so I would be cautions. We currently have a 100mb/sec Fiber circuit and have great call quality. I've heard from other users who have had issues with call quality due to their bandwidth constraints.
Denis Borja profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
RingCentral
8.4
Hosted PBX
8x8 Virtual Office
9.8
RingCentral
9.3
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
RingCentral
8.1
User templates
8x8 Virtual Office
9.1
RingCentral
8.1
Call reports
8x8 Virtual Office
8.2
RingCentral
7.9
Directory of employee names
8x8 Virtual Office
7.6
RingCentral
8.6

Call Management

8x8 Virtual Office
8.8
RingCentral
8.8
Answering rules
8x8 Virtual Office
9.4
RingCentral
8.6
Call recording
8x8 Virtual Office
9.3
RingCentral
8.9
Call park
8x8 Virtual Office
9.4
RingCentral
8.6
Call screening
8x8 Virtual Office
7.0
RingCentral
9.0
Message alerts
8x8 Virtual Office
8.9
RingCentral
8.9

VoIP system collaboration

8x8 Virtual Office
8.0
RingCentral
8.4
Video conferencing
8x8 Virtual Office
7.9
RingCentral
8.4
Audio conferencing
8x8 Virtual Office
8.2
RingCentral
8.5

Mobile apps

8x8 Virtual Office
8.5
RingCentral
9.1
Mobile app for iOS
8x8 Virtual Office
8.8
RingCentral
9.0
Mobile app for Android
8x8 Virtual Office
8.2
RingCentral
9.3

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Simple user and group management. Setting up users, call queues, phone menus, etc., is so easy and simple. I have done in seconds on one menu what used to take 30+ minutes in my old Cisco system.
  • Users can be reached anywhere using one number. We have a lot of remote users and you don't realize that they're not in the office because the mobile app that they can use outside the office provides a seamless experience.
  • Faxing is a breeze! Unfortunately, we deal with a lot of entities who still use fax to transmit documents. Having each user's phone number being able to send and receive faxes has improved their efficiency and saved us money. We no longer have to pay for a third party fax service and the user interface is so intuitive, even our most technologically illiterate users are excelling at it!
Matt Fleming profile photo

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • Support documentation is rarely up-to-date. I wouldn't have to harass support so much if their documentation was accurate.
  • Can't copy and paste users and groups. Although they do have a templates option for streamlining user creation, I wish that they had the ability to copy and paste users and groups. Even their support staff have to manually open two browser windows and manually check all the user settings. Even with support staff's help, we've had users and groups created where settings were missed and we didn't discover it until months later.
  • Desk Phones aren't always connected with the phone servers and need to be manually rebooted. This has gotten better over the last few months.
  • Their analog fail-over options are minimal. Ideally, our phone system should be able to fail-over to a fully functional analog environment in the case of our network going down. They do have a few options, but not what we'd like.
Matt Fleming profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
RingCentral8.4
Based on 6 answers
Ring Central has done all that we have wanted and a bit more. It is cost effective for a small organization like ours and easy to use. The number of features and tools it has makes it great for a variety of our needs in the organization. Great support which is fast, thorough and has good follow through.
Laurance J. Specht profile photo

Usability

No score
No answers yet
No answers on this topic
RingCentral8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
RingCentral gave us the best value for our money in a unified VOIP, Teleconferencing, and Web Conferencing solution.
No photo available

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • Avoid hiring support for our phone system saving us money- since it's VOIP we haven't had to rewire new offices or remote sites- we are a smaller company so these expenses can add up.
  • Call quality can suffer sometimes, but it's not been a major issue yet.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details