What users are saying about
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115 Ratings
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Top Rated
118 Ratings

8x8 Virtual Office

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115 Ratings
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Score 7.1 out of 101

RingCentral

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Top Rated
118 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is well-suited in environments where those who administrate logistics are technology-literate and able to quickly grasp the features to save time and make phone system management ultra convenient and hassle-free. I think Virtual Office would be confusing or hard to figure out for people who may be less technologically-inclined, and may actually end up slowing them down.
No photo available

RingCentral

If you rely on cold calling or phone calls in general for your business, a VOIP is necessary. We have tried out several other choices that promised bells and whistles, while RingCentral was the one to offer the basics done well. There isn't much as far as fancy add ons go that we are utilizing, but when making phone calls and leaving voicemails, or text messages, it is simple and direct. If you do not have a need for masses of phone calls or a way to separate personal and business calls then there would be no need for it.
Jillian Straw profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
RingCentral
8.4
Hosted PBX
8x8 Virtual Office
8.0
RingCentral
9.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
RingCentral
8.1
User templates
8x8 Virtual Office
6.5
RingCentral
8.0
Call reports
8x8 Virtual Office
7.5
RingCentral
7.8
Directory of employee names
8x8 Virtual Office
8.6
RingCentral
8.6

Call Management

8x8 Virtual Office
8.5
RingCentral
8.6
Answering rules
8x8 Virtual Office
8.5
RingCentral
8.4
Call recording
8x8 Virtual Office
8.8
RingCentral
8.6
Call park
8x8 Virtual Office
8.1
RingCentral
8.5
Call screening
8x8 Virtual Office
8.5
RingCentral
8.6
Message alerts
8x8 Virtual Office
8.8
RingCentral
8.8

VoIP system collaboration

8x8 Virtual Office
7.6
RingCentral
8.2
Video conferencing
8x8 Virtual Office
7.3
RingCentral
8.2
Audio conferencing
8x8 Virtual Office
7.9
RingCentral
8.2

Mobile apps

8x8 Virtual Office
7.5
RingCentral
8.9
Mobile app for iOS
8x8 Virtual Office
7.5
RingCentral
8.8
Mobile app for Android
8x8 Virtual Office
7.6
RingCentral
9.1

Pros

8x8 Virtual Office

  • Voicemail management is great. Users don't have to sit and listen to all voicemails at once. They can target a particular voicemail and listen to just that one if they want.
  • Altering phone lines and extensions is as simple as the click of a mouse! Super convenient!
  • Auto attendant is a quick, easy way to direct incoming calls without having to have an actual person answer each call. Callers can quickly be routed exactly where they need to go with the wide variety of auto-attendant settings!
No photo available

RingCentral

  • Call forwarding. If I am not near my desk, any calls with forward to my cell phone after two rings on my business line.
  • Inter-department calling. If one of my colleagues has a question for me, they can simply go to the Contacts section and have access to calling any members of our company with the click of a button.
  • Faxing. In this day and age not many people use faxing, and so when a random situation calls for it I had previously been unable to oblige the partner/client. Now I can send a fax with a simple click of a button, instead of time traveling back to 2002 when fax machines were prevalent.
Jillian Straw profile photo

Cons

8x8 Virtual Office

  • Voicemail passwords. 8x8 imposes certain limitations on voicemail passwords, like not letting you use any number combination that is also a year between 1900 and 2019 I think. We have used the number combination 1957 for a particular purpose, not related to the year, but 8x8 will not allow us to use this as a voicemail password. I think users should be able to choose whatever passcode they'd like for their voicemail, as long as it's 4-digits or more, or whatever the parameters are.
No photo available

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

RingCentral

RingCentral 8.8
Based on 7 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

RingCentral

RingCentral 8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

RingCentral

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

RingCentral

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

RingCentral

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

RingCentral

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Although RingCentral and 8x8 provider similar offerings, I find the pricing and ease of use more appealing to 8x8. I also like the US-based customer support that 8x8 offers. I feel the feature set for Vonage for Business is not as strong as either RingCentral or 8x8. For smaller businesses needing less than 50 extensions or a large number of remote teleworkers, 8x8 has great price points and features compared to Ring Central. For businesses needing more than 100 extensions, 8x8 may not be the best-fit cost wise.
No photo available

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

RingCentral

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • We broke even.
  • After the initial trial I switched to another service that was more friendly towards non-profits in that they offered discounts and other perks.
  • I just wish I would have had other options to choose from initially without having to be auto enrolled, then cancel the service and go out and find an alternative that worked for us.
No photo available

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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