What users are saying about
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128 Ratings
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84 Ratings

ADP SmartCompliance

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128 Ratings
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Score 7.8 out of 100

Paychex Flex

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84 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

ADP SmartCompliance

ADP SmartCompliance is a great resource for users of the ADP suite of products. I don't have any real negatives. I think it's one of the best third party resources that my company uses, and I've seen a number of them. Also, the continuous improvement of the website and it's offerings keeps me coming back to see what else I can do on the site. I've used SmartCompliance since it's creation, and other ADP resources prior to SmartCompliance and I am thoroughly sold on it.
Lara Wilkins, CPP | TrustRadius Reviewer

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
8.1
Paychex Flex
7.8
Pay calculation
ADP SmartCompliance
8.4
Paychex Flex
7.9
Support for external payroll vendors
ADP SmartCompliance
7.8
Paychex Flex
Benefit plan administration
ADP SmartCompliance
8.2
Paychex Flex
7.9
Direct deposit files
ADP SmartCompliance
8.7
Paychex Flex
8.1
Salary revision and increment management
ADP SmartCompliance
7.9
Paychex Flex
7.2
Reimbursement management
ADP SmartCompliance
7.7
Paychex Flex
7.8

Human Resource Management

ADP SmartCompliance
Paychex Flex
5.6
Employee demographic data
ADP SmartCompliance
Paychex Flex
7.4
Employment history
ADP SmartCompliance
Paychex Flex
6.1
Job profiles and administration
ADP SmartCompliance
Paychex Flex
6.1
Workflow for transfers, promotions, pay raises, etc.
ADP SmartCompliance
Paychex Flex
5.4
Organizational charting
ADP SmartCompliance
Paychex Flex
1.0
Organization and location management
ADP SmartCompliance
Paychex Flex
6.2
Compliance data (COBRA, OSHA, etc.)
ADP SmartCompliance
Paychex Flex
7.1

Leave and Attendance Management

ADP SmartCompliance
Paychex Flex
6.6
Approval workflow
ADP SmartCompliance
Paychex Flex
5.8
Balance details
ADP SmartCompliance
Paychex Flex
7.3
Annual carry-forward and encashment
ADP SmartCompliance
Paychex Flex
6.8

Employee Self Service

ADP SmartCompliance
Paychex Flex
7.3
View and generate pay and benefit information
ADP SmartCompliance
Paychex Flex
7.7
Update personal information
ADP SmartCompliance
Paychex Flex
7.3
View company policy documentation
ADP SmartCompliance
Paychex Flex
8.3
View job history
ADP SmartCompliance
Paychex Flex
5.7

Asset Management

ADP SmartCompliance
Paychex Flex
5.2
Tracking of all physical assets
ADP SmartCompliance
Paychex Flex
5.2

HR Reporting

ADP SmartCompliance
Paychex Flex
5.7
Report builder
ADP SmartCompliance
Paychex Flex
5.0
Pre-built reports
ADP SmartCompliance
Paychex Flex
5.8
Ability to combine HR data with external data
ADP SmartCompliance
Paychex Flex
6.3

Onboarding

ADP SmartCompliance
Paychex Flex
6.7
New hire portal
ADP SmartCompliance
Paychex Flex
6.3
Manager tracking tools
ADP SmartCompliance
Paychex Flex
7.0

Recruiting / ATS

ADP SmartCompliance
Paychex Flex
6.5
Job Requisition Management
ADP SmartCompliance
Paychex Flex
6.7
Company Website Posting
ADP SmartCompliance
Paychex Flex
5.1
Publish to Social Media
ADP SmartCompliance
Paychex Flex
8.0
Job Search Site Posting
ADP SmartCompliance
Paychex Flex
5.5
Duplicate Candidate Prevention
ADP SmartCompliance
Paychex Flex
8.0
Applicant Tracking
ADP SmartCompliance
Paychex Flex
5.5
Notifications and Alerts
ADP SmartCompliance
Paychex Flex
6.6

Pros

ADP SmartCompliance

  • Information that is detailed and ready for review almost immediately in some aspects and within 24 hours in other aspects. Information is available quickly and accurately.
  • They have quick and easy access to remedies if necessary.
  • They have many services to choose from. You can start out with a few services and add many others that are available as you become more familiar with all the services that they provide.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

ADP SmartCompliance

  • In the area of quarterly filings, it takes a bit of experience to understand all the reports generated and in which order we should review or use the reports. Laying them out in a organized way that we could quickly go down the list of priority would be very helpful.
  • Occasionally, I need to add a comment to a tax notice that has been submitted and it seems to be locked for commenting. It would be helpful to be able to add information after a tax notice has been submitted.
Gina Dye | TrustRadius Reviewer

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

ADP SmartCompliance

ADP SmartCompliance 9.1
Based on 5 answers
I use ADP more often than anyone in our company, and it has saved a great deal of time, money, and effort in payroll tax.
Mitch Norby | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

ADP SmartCompliance

ADP SmartCompliance 8.7
Based on 4 answers
Its easy to use just need additional changes to make some functions easier to find on the interface
Ramona Fenner | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.5
Based on 3 answers
Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.
Anonymous | TrustRadius Reviewer

Support

ADP SmartCompliance

ADP SmartCompliance 8.5
Based on 4 answers
I have never had a bad experience with support. They respond timely and have always been able to resolve any issue quickly.
Michelle Gagnon | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.7
Based on 14 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

Implementation

ADP SmartCompliance

ADP SmartCompliance 7.0
Based on 3 answers
ADP did a good job on their end so I have no complaints about ADP's services
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADP SmartCompliance

ADP is a much better product, especially if you use all their products together to create a seamless payroll system that works much better when all the products work together.
Anonymous | TrustRadius Reviewer

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Return on Investment

ADP SmartCompliance

  • The amount of Tax Credits that TMX Finance has been able to take over the years is a very positive impact.
  • Making the WOTC process automated has resulted in an increase in Productivity as opposed to how we did it in the past.
  • ADP is always looking for additional opportunities for TMX Finance and keeps on the pulse of the Tax Credit industry.
Lynda meyers | TrustRadius Reviewer

Paychex Flex

  • The first three months took more time than it should have to try to get everything in order on our account. I am still running into issues from time to time. The $1000 we saved for one year was not worth the hours on the phone with the implementation specialist and in person with the sales rep trying to get the account in order.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ADP SmartCompliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ADP SmartCompliance
7.7
Paychex Flex
7.0

Likelihood to Renew

ADP SmartCompliance
9.1
Paychex Flex
9.0

Usability

ADP SmartCompliance
8.7
Paychex Flex
8.5

Support

ADP SmartCompliance
8.5
Paychex Flex
7.7

Implementation

ADP SmartCompliance
7.0
Paychex Flex
9.0

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