What users are saying about

ADP SmartCompliance

Top Rated
79 Ratings

Paychex Flex

Top Rated
52 Ratings

ADP SmartCompliance

Top Rated
79 Ratings
Score 7.1 out of 101

Paychex Flex

Top Rated
52 Ratings
Score 6.5 out of 101

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Likelihood to Recommend

ADP SmartCompliance

I believe ADP SmartCompliance is well suited for any organization that has implemented an HRIS system, such as Workday, but do not want to fully be responsible for the tax filings. I also feel it is very well suited to organizations such as ours that have employees in almost all 50 states. This helps to keep our payroll department staff at a minimum knowing we can rely on the cooperation between the Workday and the ADP SmartCompliance system. I think the only way I would not think SmartCompliance would be helpful would be with a very small company that would prefer to fully outsource their payroll process.
Gina Dye profile photo

Paychex Flex

I would say that it's completely great for simple things. Accessing your paystubs, looking at your current information, verifying easy changes like address, name changes, etc.. that works great. I would say that Paychex feels limited with it's functionality on the end user side, however it isn't necessarily a bad thing. If you're trying to stay lean and light for a system, I'd highly recommend it. If you need more in depth functionality from a payroll system, it seems like other solutions would be better.
No photo available

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
9.0
Paychex Flex
7.8
Pay calculation
ADP SmartCompliance
9.1
Paychex Flex
8.0
Benefit plan administration
ADP SmartCompliance
9.1
Paychex Flex
6.3
Direct deposit files
ADP SmartCompliance
9.1
Paychex Flex
8.9
Salary revision and increment management
ADP SmartCompliance
9.1
Paychex Flex
8.9
Reimbursement management
ADP SmartCompliance
8.6
Paychex Flex
6.8

Human Resource Management

ADP SmartCompliance
Paychex Flex
5.0
Employee demographic data
ADP SmartCompliance
Paychex Flex
6.6
Employment history
ADP SmartCompliance
Paychex Flex
5.8
Job profiles and administration
ADP SmartCompliance
Paychex Flex
5.1
Workflow for transfers, promotions, pay raises, etc.
ADP SmartCompliance
Paychex Flex
5.5
Organizational charting
ADP SmartCompliance
Paychex Flex
1.0
Organization and location management
ADP SmartCompliance
Paychex Flex
4.0
Compliance data (COBRA, OSHA, etc.)
ADP SmartCompliance
Paychex Flex
7.1

Leave and Attendance Management

ADP SmartCompliance
Paychex Flex
7.7
Approval workflow
ADP SmartCompliance
Paychex Flex
8.0
Balance details
ADP SmartCompliance
Paychex Flex
7.1
Annual carry-forward and encashment
ADP SmartCompliance
Paychex Flex
8.1

Employee Self Service

ADP SmartCompliance
Paychex Flex
7.1
View and generate pay and benefit information
ADP SmartCompliance
Paychex Flex
8.0
Update personal information
ADP SmartCompliance
Paychex Flex
8.1
View company policy documentation
ADP SmartCompliance
Paychex Flex
6.1
View job history
ADP SmartCompliance
Paychex Flex
6.0

Asset Management

ADP SmartCompliance
Paychex Flex
4.2
Tracking of all physical assets
ADP SmartCompliance
Paychex Flex
4.2

HR Reporting

ADP SmartCompliance
Paychex Flex
4.5
Report builder
ADP SmartCompliance
Paychex Flex
3.7
Pre-built reports
ADP SmartCompliance
Paychex Flex
3.9
Ability to combine HR data with external data
ADP SmartCompliance
Paychex Flex
5.7

Onboarding

ADP SmartCompliance
Paychex Flex
5.4
New hire portal
ADP SmartCompliance
Paychex Flex
5.3
Manager tracking tools
ADP SmartCompliance
Paychex Flex
5.4

Recruiting / ATS

ADP SmartCompliance
Paychex Flex
8.9
Job Requisition Management
ADP SmartCompliance
Paychex Flex
9.1
Company Website Posting
ADP SmartCompliance
Paychex Flex
9.1
Publish to Social Media
ADP SmartCompliance
Paychex Flex
9.1
Job Search Site Posting
ADP SmartCompliance
Paychex Flex
9.1
Duplicate Candidate Prevention
ADP SmartCompliance
Paychex Flex
8.0
Applicant Tracking
ADP SmartCompliance
Paychex Flex
9.1
Notifications and Alerts
ADP SmartCompliance
Paychex Flex
8.8

Pros

  • SmartCompliance is exceptionally user friendly, it does not require a lot of technical skill or training to navigate and leverage the site.
  • ADP's client support staff is some of the best I've worked with over my career. They are generally very responsive and quick to identify and resolve client issues and concerns.
  • They have moved to a point where the majority of the client services offered are all on one unified site - rather than having to navigate to multiple sites to perform multiple functions
Melissa Carter profile photo
  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
No photo available

Cons

  • It would be nice to locate tutorials on how to use SmartCompliance navigation for example.
  • It would be nice to have access to reports for longer than 90 days if needed without having to involve the acct manager.
  • I would like to see more self-service handouts regarding the tools offered by ADP.
Evelyn E. Bozeman profile photo
  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Paychex Flex8.8
Based on 3 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader profile photo

Usability

ADP SmartCompliance6.4
Based on 1 answer
Its easy to use just need additional changes to make some functions easier to find on the interface
Ramona Fenner profile photo
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Support

ADP SmartCompliance4.5
Based on 1 answer
The account managers have too many clients to give great customer service all the time. I had to complain to get better customer service
Ramona Fenner profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More functionality and very easy display
Ramona Fenner profile photo
We used a custom inhouse program for many years before going to ADP Workforce Now. That transition was painful but eye opening on what was available from Payroll providers/ However, their lack of integration between their platforms and their untrained staff led to a lot of extra work and the miscommunication resulted in expenses to the company which had us look elsewhere. We decided on Paychex Flex because we believed their product was seamless, we were looking to a future with increased off site employment so our needs were changing and Paychex met those changing needs on paper.
Cynthia Harris profile photo

Return on Investment

  • ADP makes our tax filing and reconciliation process very easy. It takes a minimal amount of time to reconcile and file payroll taxes.
Paul Barnes, CPP profile photo
  • The first three months took more time than it should have to try to get everything in order on our account. I am still running into issues from time to time. The $1000 we saved for one year was not worth the hours on the phone with the implementation specialist and in person with the sales rep trying to get the account in order.
No photo available

Screenshots

ADP SmartCompliance

Pricing Details

ADP SmartCompliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Pricing varies based upon modules deployed and features enabled.

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details