What users are saying about
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Top Rated
949 Ratings
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165 Ratings

Ceridian Dayforce HCM

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Top Rated
949 Ratings
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Score 8 out of 100

Paychex Flex

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165 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Ceridian Dayforce HCM

Lately we just haven't been that confident with the software and service. There have been a lot of miscommunications, more price increases and less solutions. A lot of the software support people aren't 100% knowledgeable of what certain changes they help to make do the the software as a whole and it's really concerning
Anonymous | TrustRadius Reviewer

Paychex Flex

We're a small company and I'm not an HR person. So, the app is great for things I do regularly, like view and print payroll reports, update staff changes (address, etc). The user interface is good and intuitive on the payroll section, so I can usually find what I need quickly, without needing to contact the payroll specialist and wait for a response. It's also a very good place to find information, especially the payroll section. (the 401 section also has good information but isn't as intuitive to use) For me, it's less appropriate for things that involve legal or tax issues, because I don't know all the rules and I'm afraid I'll enter something incorrectly. For example, how to classify employees and how to set up withholding taxes. I like having a professional payroll specialist to help with those.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ceridian Dayforce HCM
7.7
Paychex Flex
6.1
Employee demographic data
Ceridian Dayforce HCM
8.0
Paychex Flex
7.7
Employment history
Ceridian Dayforce HCM
8.0
Paychex Flex
6.8
Job profiles and administration
Ceridian Dayforce HCM
7.7
Paychex Flex
6.8
Workflow for transfers, promotions, pay raises, etc.
Ceridian Dayforce HCM
7.7
Paychex Flex
6.5
Organizational charting
Ceridian Dayforce HCM
7.0
Paychex Flex
1.0
Organization and location management
Ceridian Dayforce HCM
7.4
Paychex Flex
6.8
Compliance data (COBRA, OSHA, etc.)
Ceridian Dayforce HCM
7.7
Paychex Flex
6.8

Payroll Management

Ceridian Dayforce HCM
8.1
Paychex Flex
6.8
Pay calculation
Ceridian Dayforce HCM
8.7
Paychex Flex
7.5
Support for external payroll vendors
Ceridian Dayforce HCM
7.6
Paychex Flex
Off-cycle/On-Demand payment
Ceridian Dayforce HCM
8.3
Paychex Flex
5.2
Benefit plan administration
Ceridian Dayforce HCM
7.8
Paychex Flex
6.9
Direct deposit files
Ceridian Dayforce HCM
8.7
Paychex Flex
7.6
Salary revision and increment management
Ceridian Dayforce HCM
8.0
Paychex Flex
6.9
Reimbursement management
Ceridian Dayforce HCM
7.8
Paychex Flex
6.6

Leave and Attendance Management

Ceridian Dayforce HCM
7.8
Paychex Flex
6.9
Approval workflow
Ceridian Dayforce HCM
8.2
Paychex Flex
6.7
Balance details
Ceridian Dayforce HCM
7.7
Paychex Flex
7.2
Annual carry-forward and encashment
Ceridian Dayforce HCM
7.7
Paychex Flex
6.8

Employee Self Service

Ceridian Dayforce HCM
8.2
Paychex Flex
7.3
View and generate pay and benefit information
Ceridian Dayforce HCM
8.6
Paychex Flex
7.6
Update personal information
Ceridian Dayforce HCM
8.6
Paychex Flex
7.1
View company policy documentation
Ceridian Dayforce HCM
7.9
Paychex Flex
7.3
Employee recognition
Ceridian Dayforce HCM
7.4
Paychex Flex
View job history
Ceridian Dayforce HCM
8.2
Paychex Flex
7.1

Asset Management

Ceridian Dayforce HCM
7.2
Paychex Flex
6.4
Tracking of all physical assets
Ceridian Dayforce HCM
7.2
Paychex Flex
6.4

HR Reporting

Ceridian Dayforce HCM
6.9
Paychex Flex
6.0
Report builder
Ceridian Dayforce HCM
6.9
Paychex Flex
6.0
Pre-built reports
Ceridian Dayforce HCM
7.2
Paychex Flex
6.5
Ability to combine HR data with external data
Ceridian Dayforce HCM
6.4
Paychex Flex
5.5

Onboarding

Ceridian Dayforce HCM
7.7
Paychex Flex
7.0
New hire portal
Ceridian Dayforce HCM
7.9
Paychex Flex
7.1
Manager tracking tools
Ceridian Dayforce HCM
7.6
Paychex Flex
7.0

Performance and Goals

Ceridian Dayforce HCM
7.6
Paychex Flex
Corporate goal setting
Ceridian Dayforce HCM
7.4
Paychex Flex
Individual goal setting
Ceridian Dayforce HCM
7.6
Paychex Flex
Line-of sight-visibility
Ceridian Dayforce HCM
7.6
Paychex Flex
Performance tracking
Ceridian Dayforce HCM
7.7
Paychex Flex

Performance Management

Ceridian Dayforce HCM
7.7
Paychex Flex
Performance plans
Ceridian Dayforce HCM
7.7
Paychex Flex
Performance improvement plans
Ceridian Dayforce HCM
7.5
Paychex Flex
Review status tracking
Ceridian Dayforce HCM
7.7
Paychex Flex
Review reminders
Ceridian Dayforce HCM
7.7
Paychex Flex
Multiple review frequency
Ceridian Dayforce HCM
7.7
Paychex Flex

Succession Planning

Ceridian Dayforce HCM
7.3
Paychex Flex
Create succession plans/pools
Ceridian Dayforce HCM
7.3
Paychex Flex
Candidate ranking
Ceridian Dayforce HCM
7.3
Paychex Flex
Candidate search
Ceridian Dayforce HCM
7.5
Paychex Flex
Candidate development
Ceridian Dayforce HCM
7.1
Paychex Flex

Recruiting / ATS

Ceridian Dayforce HCM
7.7
Paychex Flex
6.4
Job Requisition Management
Ceridian Dayforce HCM
7.9
Paychex Flex
6.5
Company Website Posting
Ceridian Dayforce HCM
8.1
Paychex Flex
6.4
Publish to Social Media
Ceridian Dayforce HCM
7.6
Paychex Flex
8.2
Job Search Site Posting
Ceridian Dayforce HCM
7.9
Paychex Flex
5.7
Duplicate Candidate Prevention
Ceridian Dayforce HCM
7.4
Paychex Flex
5.9
Applicant Tracking
Ceridian Dayforce HCM
7.6
Paychex Flex
5.8
Notifications and Alerts
Ceridian Dayforce HCM
7.5
Paychex Flex
6.3

Pros

Ceridian Dayforce HCM

  • Benefits and Payroll Integration - changes happen in real time.
  • Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
  • Site is easy for employees to navigate and has a 'clean' presentation.
Dana Lyons | TrustRadius Reviewer

Paychex Flex

  • Accurate payroll tax reporting and remittance (tax pay).
  • We have been with the same payroll specialist for 7+ years and she is very good.
  • The ad hoc online reporting is helpful once you know what to look for. The custom reporting feature is helpful.
Michael Lade | TrustRadius Reviewer

Cons

Ceridian Dayforce HCM

  • We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
  • Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
  • Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
  • Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
  • We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
  • Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
MariBeth Theusch | TrustRadius Reviewer

Paychex Flex

  • Paychex has been in the process of migrating time and attendance into Paychex Flex for some time now. I am looking forward to this migration!
  • I would like to have more reports that are customizable and that could be downloaded into Excel.
  • I really wish they had a magic button I could push so my supervisors would approve time off requests as they come in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.1
Based on 74 answers
We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
Priscilla Midkiff | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.1
Based on 7 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.8
Based on 52 answers
Dayforce is a cloud based, integrated system and as a whole is very user friendly. Dayforce allows managers to easily deal with day to day activities because all of the information is in one spot. Long gone are the days that a manager needs to log into separate systems to verify an employees timesheet, requests for time off, etc. By providing ease of use, our managers get more time back in their day to do other things.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.9
Based on 34 answers
Paychex is always working to update their software to make it more productive to its users. In the years that our company has been using Paychex, they've updated the actual payroll program to make it easier to input each employee's information while processing payroll and entering new employees. The fact that employees are able to update their own information is also a large plus. It makes the process easier for them and for me.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 9.2
Based on 23 answers
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Bethann DuBois | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Ceridian Dayforce HCM

Ceridian Dayforce HCM 5.7
Based on 25 answers
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Bethann DuBois | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.7
Based on 97 answers
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
Karen Henry | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.8
Based on 63 answers
If they had a better-organized system and customer service they could receive a rating. They will get back to you and assist but sometimes it can be slow. They also nickel and dime you on things, although this is understood as they are a company and do need to be profitable. Their higher rating is for the ease of time punch-ins, general payroll options, and functionality as well as having a fairly decent app for the iPhone.
Craig West | TrustRadius Reviewer

In-Person Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 7.1
Based on 11 answers
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Dr. Anita Martin | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Online Training

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.9
Based on 17 answers
The online training has been really good, I can do some online sessions/courses on my own time which is great for time management. The on line class type sessions have been really good too, they provide a great overview with some additional features or where and how to look to make some changes.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Ceridian Dayforce HCM

Ceridian Dayforce HCM 6.0
Based on 71 answers
Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Brenda Lebo | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.8
Based on 5 answers
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ceridian Dayforce HCM

It is really nice to have all the various modules available under a single application. This has allowed our organization to rollout to all of our employees and streamline process throughout all levels of employees. We continue to tweak/customize our options knowing that DF is robust application that is continually working on a better experience for the customer.
Anonymous | TrustRadius Reviewer

Paychex Flex

Payroll entry is easier on Paychex Flex. It is easier to see each employee's earnings and deductions to review before submitting. TriNet has better customizable reporting with their Workforce Analytics tool. TriNet has a lot more offerings and better customer service, but it comes at a hefty price.
Anonymous | TrustRadius Reviewer

Scalability

Ceridian Dayforce HCM

Ceridian Dayforce HCM 8.9
Based on 14 answers
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Bethann DuBois | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.8
Based on 3 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Ceridian Dayforce HCM

  • There's no paper handling for employee's PTO requests, manager approvals, etc. This is a huge time-saving and hassle-saving aspect of the system.
  • Employees no longer print out their paychecks - it's all on the app. And we pay less for mailing checks all over the place.
  • Employees enroll in their benefits now, which was also a huge time, paper, and cost saving!
  • Employees attest that they received all of their meals and rests via the biometric clocks, so paper doesn't have to be kept - the system tracks that info now.
Jennifer Monson | TrustRadius Reviewer

Paychex Flex

  • We are a privately owned company owned by investment firms. Their main goal is to make money. Because of that, we put money toward the resources we need and try to keep other costs low elsewhere. This happens to be one of those places. It isn't that finding the perfect payroll software is our goal, but finding something that works for our needs and is cost effective. If that is the case, then yes, this meets all of our needs. It certainly doesn't negatively impact our business.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ceridian Dayforce HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ceridian Dayforce HCM Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ceridian Dayforce HCM
8.0
Paychex Flex
7.2

Likelihood to Renew

Ceridian Dayforce HCM
9.1
Paychex Flex
9.1

Usability

Ceridian Dayforce HCM
7.8
Paychex Flex
7.9

Reliability and Availability

Ceridian Dayforce HCM
9.2
Paychex Flex
9.1

Performance

Ceridian Dayforce HCM
5.7
Paychex Flex
9.1

Support Rating

Ceridian Dayforce HCM
6.7
Paychex Flex
7.8

In-Person Training

Ceridian Dayforce HCM
7.1
Paychex Flex

Online Training

Ceridian Dayforce HCM
6.9
Paychex Flex
8.2

Implementation Rating

Ceridian Dayforce HCM
6.0
Paychex Flex
8.8

Scalability

Ceridian Dayforce HCM
8.9
Paychex Flex
8.8

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