Slack vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
SlackTeamViewer
Editions & Modules
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
SlackTeamViewer
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
SlackTeamViewer
Considered Both Products
Slack
Chose Slack
Slack had a more robust integration stack, more friendly interface, and better user adoption in my time comparing tools. (Though was with different teams/companies)
Chose Slack
The user interface of slack is very simple and easy to understand.
There is a mobile app is also available so it's easy to transfer data from mobile devices.
Advance features of calling, screen sharing are there and we can easily use that feature.
Chose Slack
it is very easy to use, it connects in seconds. we can broadcast messages with a single click. we can tag people easily so they can get the notifications and responses quickly. it is an amazing software that makes things easy and available. it can track the employees as well …
Chose Slack
The great advantage that Slack has over Microsoft Teams is the versatility that the software it offers, something that Microsoft has had a hard time with, and that makes it an unreliable software with many problems when it comes to performance. Also, Slack does not need to be …
Chose Slack
As mentioned before, Slack is the most superior communication tool on the market right now. It's loaded with so much functionality that any team can tailor it to their own preferred way of working. I really can't see myself using anything else than Slack, except for potentially …
Chose Slack
Using Slack frees up your overpopulated inbox, allowing you to monitor and participate in conversations in a fluid, natural way.
TeamViewer
Chose TeamViewer
Its simple to use and secure. AnyDesk is pretty open and if you are not very careful anyone can connect who has your username, to keep yourself secure you need to check if you have turned off those settings and if any desk is working or not. Chrome Remote Desktop is good too …
Chose TeamViewer
TeamViewer is easier to use and has a cleaner, more efficient support portal for tech teams. The custom install package allows for silent installs with the setup configuration we need.
Chose TeamViewer
We did a brief trial of Go To Assist and divided upon Team Viewer as we felt that it had a slightly richer feature set. We also preferred the UI/UX of Team Viewer in comparison to Go To Assist. In terms of pricing, this was pretty much similar to both products.
Chose TeamViewer
Used LogMeIn Pro at times, but I kinda have more inclination towards TeamViewer as it presents a lot more useful features with a good level of support comparatively.
Chose TeamViewer
TeamViewer is the middle-man between the enterprise tool Kaseya NOC Services and the lightweight tool LogMeIn Pro. TeamViewer provides the functionality of monitoring and reporting while easy to use and easy to deploy - sometimes with one click on a button you're connected. …
Chose TeamViewer
TeamViewer had a better performance on the company's use cases, so it was the chosen option.
Chose TeamViewer
TeamViewer was a far better value and in our testing actually performed better generally, especially when it came to live sound transfer and just overall mouse responsiveness and screen quality. It also has a bunch of other features that we'd have to otherwise pay for …
Chose TeamViewer
We directly choose TeamViewer after looking at the pros and cons of other similar software and TeamViewer won hands down. Primarily because it is an out-of-the-box solution that does not require complicated or confusing configuration - as we do not have a company IT team. It is …
Chose TeamViewer
TeamViewer is fine compared to these alternatives, but it's about 10x as expensive. For our purposes, I'm not sure what extra services they provide above Splashtop or just Microsoft remote desktop.
Chose TeamViewer
TeamViewer is much better than the above products, as it does a better job with support.
Chose TeamViewer
The selection was fast and simple, we did not have much to think because the features that TeamViewer offered agreed very well with what we were looking for at a good price and are customizable so that each member of the team could feel comfortable using it. It was easy to …
Chose TeamViewer
Skype for Business is perfect for calls and chat, but TeamViewer is better for remote control access. Zoom is great for conference calls, especially if you have less internet bandwidth or a less powerful computer. Zoom is light weight compare to TeamViewer but doesn't have as …
Chose TeamViewer
TeamViewer is more popular with our staff and clients. Whenever we want to connect using a different solution, we keep going back to TeamViewer because it’s what they are used to. TeamViewer also has more advanced features, which are specific to everything we would like to …
Chose TeamViewer
I liked that TeamViewer was more flexible than something like Zoom. I also found it to be more reliable than Bomgar (which I had some minor issues with). It is also the easiest of these software to use. However if you only need a software for presentations, I would probably …
Chose TeamViewer
I feel TeamViewer is simpler to use and performs at a higher level. We experienced lag and clunky UI when we sampled GoToMeeting. The TeamViewer option provided the level of support that we were looking for. The simplicity to install on users' machines and customize our login …
Chose TeamViewer
Used different products like TeamViewer. TeamViewer is free and a lot of end users know about installing the software as it is easy to install. Other products like Zoom have higher payment plans for purchasing and less number of users are supported with respect to TeamViewer. …
Chose TeamViewer
I have the possibility to add devices as contacts with a user account. It's the chosen application to use in my department. The program is so lightweight and reliable.
Chose TeamViewer
I've used a few different screen sharing and conference tools and each of them have their strengths and weaknesses. I would say that TeamViewer holds its own when using it as a remote management system. Other tools either cost more or don't have the same functionality, or …
Chose TeamViewer
TeamViewer features a lot of useful tools and functions that we may or may not think of using. However, this means that TeamViewer has been trying their best to accommodate the customer's requirement. We would love to see more innovative and useful functions implemented in the …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SlackTeamViewer
Project Management
Comparison of Project Management features of Product A and Product B
Slack
7.8
373 Ratings
0% below category average
TeamViewer
-
Ratings
Task Management7.7229 Ratings00 Ratings
Gantt Charts7.061 Ratings00 Ratings
Scheduling7.8188 Ratings00 Ratings
Workflow Automation7.6204 Ratings00 Ratings
Mobile Access9.2360 Ratings00 Ratings
Search8.1359 Ratings00 Ratings
Visual planning tools7.1135 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Slack
8.6
383 Ratings
7% above category average
TeamViewer
-
Ratings
Chat9.6383 Ratings00 Ratings
Notifications8.8379 Ratings00 Ratings
Discussions9.1370 Ratings00 Ratings
Surveys8.1230 Ratings00 Ratings
Internal knowledgebase7.7229 Ratings00 Ratings
Integrates with GoToMeeting8.4111 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.5184 Ratings00 Ratings
Integrates with Outlook8.2122 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Slack
8.3
357 Ratings
2% above category average
TeamViewer
-
Ratings
Versioning8.0163 Ratings00 Ratings
Video files8.4313 Ratings00 Ratings
Audio files8.4308 Ratings00 Ratings
Document collaboration8.1250 Ratings00 Ratings
Access control8.1226 Ratings00 Ratings
Advanced security features8.1192 Ratings00 Ratings
Integrates with Google Drive8.7213 Ratings00 Ratings
Device sync8.9248 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Slack
-
Ratings
TeamViewer
8.2
431 Ratings
1% below category average
Screen sharing00 Ratings9.2418 Ratings
File transfer00 Ratings8.5401 Ratings
Instant message00 Ratings8.0368 Ratings
Secure remote access with Smart Card authentication00 Ratings7.9135 Ratings
Access to sleeping/powered-off computers00 Ratings7.1271 Ratings
Over-the-Internet remote session00 Ratings8.9412 Ratings
Initiate remote control from mobile00 Ratings8.0329 Ratings
Remote management of servers & workstations00 Ratings8.7359 Ratings
Remote Active Directory® management00 Ratings9.879 Ratings
Centralized management dashboard00 Ratings7.9278 Ratings
Session record00 Ratings8.3273 Ratings
Annotations00 Ratings6.688 Ratings
Monitoring and Alerts00 Ratings7.7204 Ratings
Multi-platform remote control00 Ratings8.5328 Ratings
Best Alternatives
SlackTeamViewer
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SlackTeamViewer
Likelihood to Recommend
9.2
(383 ratings)
8.3
(482 ratings)
Likelihood to Renew
9.4
(20 ratings)
9.5
(62 ratings)
Usability
9.8
(29 ratings)
9.2
(56 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
9.1
(4 ratings)
Support Rating
1.0
(65 ratings)
8.9
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.0
(4 ratings)
Implementation Rating
10.0
(2 ratings)
8.4
(41 ratings)
Configurability
-
(0 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(4 ratings)
Product Scalability
-
(0 ratings)
9.1
(4 ratings)
Vendor post-sale
-
(0 ratings)
5.8
(4 ratings)
Vendor pre-sale
-
(0 ratings)
7.5
(4 ratings)
User Testimonials
SlackTeamViewer
Likelihood to Recommend
Salesforce
I think Slack works really well in office settings, or even for any group of people who need an easy way to communicate with each other through organized channels. It may not be the best for those who intend to use it as a social media type app, it is more geared towards business use.
Read full review
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
Read full review
Pros
Salesforce
  • Automated Notifications: Integrated tools like Jira, Trello, and Google Drive to receive automated notifications and updates directly in Slack, improving visibility and efficiency within the team
  • Message Encryption: Slack encrypts the messages in transit and at rest, ensuring the security and privacy of sensitive information and making our IT team's life much easier.
  • Reminder Bots: We used Slackbot to set reminders, automate follow-up actions, and provided information based on user queries.
  • SurveyMonkey Integration: Integrated our Slack with SurveyMonkey to distribute surveys and collect feedback from team members, streamlining the feedback-gathering process which was a huge support to our HR and Admin team.
Read full review
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
Read full review
Cons
Salesforce
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
Read full review
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
Read full review
Likelihood to Renew
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Read full review
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Usability
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Read full review
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
Salesforce
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Salesforce
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Read full review
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Salesforce
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Salesforce
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Read full review
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
Read full review
Alternatives Considered
Salesforce
Slack is the superior offering for what we do and who we communicate with. The other programs offer basic features, but Slack continues to innovate and is business-first, which is very helpful for our small team. The feature set and integrations are better in Slack than other offerings we have evaluated
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Salesforce
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Salesforce
  • We have a story when one guy mentioned in a our site group with tag @here about his wedding, he didnt know that @here works only for people who are online, so most of the people missed the message, slack is not the best place to update about the important things
  • Slack helps to solve and be updated if you have an internal problems and you want to know how the solving goes
Read full review
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.