| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Slack | Score9 out of 10 | N/A | Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The… | $8.75 per month per user |
 TeamViewer | Score8.6 out of 10 | N/A | Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location. | $299 per year |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | *Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month. | — | ||||||||||||||
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| Considered Both Products | Chose Slack it is very easy to use, it connects in seconds. we can broadcast messages with a single click. we can tag people easily so they can get the notifications and responses quickly. it is an amazing software that makes things easy and available. it can track the employees as well … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack The user interface of slack is very simple and easy to understand. There is a mobile app is also available so it's easy to transfer data from mobile devices. Advance features of calling, screen sharing are there and we can easily use that feature. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack The great advantage that Slack has over Microsoft Teams is the versatility that the software it offers, something that Microsoft has had a hard time with, and that makes it an unreliable software with many problems when it comes to performance. Also, Slack does not need to be … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack As mentioned before, Slack is the most superior communication tool on the market right now. It's loaded with so much functionality that any team can tailor it to their own preferred way of working. I really can't see myself using anything else than Slack, except for potentially … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Slack Using Slack frees up your overpopulated inbox, allowing you to monitor and participate in conversations in a fluid, natural way. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer Slack is a similar process one can use to connect with your teammates to. however TeamViewer is best as you dont really need someone on the other side to accept the connection and this platform is best for managing servers, office PC's and or Family devices. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer's mobile apps are up to the mark with specialising in remote control, file transfer and device switching. AnyDesk's mobile apps are also functional but are less accurate for precision task like cursor control. TeamViewer keeps a detailed session history by default, … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Basically we require only one tool for meeting as well as for remote connection so we prefer it as well as file transfer is also one of the requirements so we prefer to use this instead of taking different tools subscription Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer was selected primarily due to its broader range of features for larger teams and complex support needs including multi user sessions, Comprehensive remote support, Device Management Tools, Cross Platform Support, integration with other business systems. For business … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is easier to use and has a cleaner, more efficient support portal for tech teams. The custom install package allows for silent installs with the setup configuration we need. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer We did a brief trial of Go To Assist and divided upon Team Viewer as we felt that it had a slightly richer feature set. We also preferred the UI/UX of Team Viewer in comparison to Go To Assist. In terms of pricing, this was pretty much similar to both products. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We directly choose TeamViewer after looking at the pros and cons of other similar software and TeamViewer won hands down. Primarily because it is an out-of-the-box solution that does not require complicated or confusing configuration - as we do not have a company IT team. It is … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer Used LogMeIn Pro at times, but I kinda have more inclination towards TeamViewer as it presents a lot more useful features with a good level of support comparatively. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer is fine compared to these alternatives, but it's about 10x as expensive. For our purposes, I'm not sure what extra services they provide above Splashtop or just Microsoft remote desktop. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is much better than the above products, as it does a better job with support. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer The selection was fast and simple, we did not have much to think because the features that TeamViewer offered agreed very well with what we were looking for at a good price and are customizable so that each member of the team could feel comfortable using it. It was easy to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Skype for Business is perfect for calls and chat, but TeamViewer is better for remote control access. Zoom is great for conference calls, especially if you have less internet bandwidth or a less powerful computer. Zoom is light weight compare to TeamViewer but doesn't have as … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is more popular with our staff and clients. Whenever we want to connect using a different solution, we keep going back to TeamViewer because it’s what they are used to. TeamViewer also has more advanced features, which are specific to everything we would like to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I feel TeamViewer is simpler to use and performs at a higher level. We experienced lag and clunky UI when we sampled GoToMeeting. The TeamViewer option provided the level of support that we were looking for. The simplicity to install on users' machines and customize our login … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Used different products like TeamViewer. TeamViewer is free and a lot of end users know about installing the software as it is easy to install. Other products like Zoom have higher payment plans for purchasing and less number of users are supported with respect to TeamViewer. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I've used a few different screen sharing and conference tools and each of them have their strengths and weaknesses. I would say that TeamViewer holds its own when using it as a remote management system. Other tools either cost more or don't have the same functionality, or … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
97% Would buy again 503 Answers | 88% Would buy again 383 Answers | |
| Delivers good value for the price | ||
99% Delivers good value for the price 426 Answers | 88% Delivers good value for the price 354 Answers | |
| Happy with the feature set | ||
98% Happy with the feature set 510 Answers | 96% Happy with the feature set 417 Answers | |
| Lived up to sales and marketing promises | ||
98% Lived up to sales and marketing promises 295 Answers | 91% Lived up to sales and marketing promises 288 Answers | |
| Implementation went as expected | ||
99% Implementation went as expected 330 Answers | 97% Implementation went as expected 356 Answers | |
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| Slack | TeamViewer | |
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| Small Businesses |  Flock Score9.5 out of 10 |  LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies |  Troop Messenger Score9.8 out of 10 |  BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises |  Cisco Business Edition 7000 (discontinued) Score9 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Slack | TeamViewer | |
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| Likelihood to Recommend | 9.1 | 8.8 |
| Likelihood to Renew | 10.0 | 8.1 |
| Usability | 9.0 | 9.0 |
| Availability | 10.0 | 9.1 |
| Performance | 10.0 | 9.1 |
| Support Rating | 10.0 | 9.2 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | 8.9 | 8.7 |
| Configurability | 10.0 | 8.4 |
| Contract Terms and Pricing Model | 10.0 | - |
| Ease of integration | 9.7 | 9.1 |
| Product Scalability | 10.0 | 9.1 |
| Professional Services | 10.0 | - |
| Vendor post-sale | 10.0 | 8.9 |
| Vendor pre-sale | 10.0 | 9.1 |
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| In-Person Training | No answers on this topic |
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| Scalability | No answers on this topic |
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| ScreenShots | TeamViewer Screenshots    |
