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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

8x8 Review

8 out of 10
May 02, 2024
Incentivized
We use 8x8 for employees to have the capability of receiving and placing work calls from wherever. This allows employees to work from home …
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8x8 Series is Great!!!

10 out of 10
April 26, 2024
Incentivized
We use it as our telephony system throughout our Corporate office and our major offices in LA, NY, Chicago and Miami. Tech support for 8x8 …
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a good choice

8 out of 10
April 26, 2024
Incentivized
We're using 8x8 for all the phone lines needed for various departments. We use the numbers for our main line, sms, call recordings …
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8x8 review by new user

10 out of 10
March 28, 2024
Incentivized
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
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Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (355)
    8.9
    89%
  • Directory of employee names (314)
    8.7
    87%
  • Call recording (307)
    8.7
    87%
  • Message alerts (343)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons
Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employees
Verified User
Employee in Human Resources
Human Resources Company, 201-500 employees

Video Reviews

1 video

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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Mobile app for Android highest, with a score of 9.1.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(730)

Attribute Ratings

Reviews

(26-50 of 139)
Companies can't remove reviews or game the system. Here's why
February 26, 2022

8x8 is a Great Resource!

Verified User
Professional in Professional Services
Real Estate Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
They are very prompt in their replies. I've emailed support and received phone support. Each time, they helped efficiently and they easily troubleshot the few issues that I have had. If I have any questions or concerns about anything in the near future, I know I won't need to dread the phone call to support.
February 26, 2022

Love it - could do better with customer service and simplify features

Verified User
Administrative Assistant in Customer Service
Financial Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
February 25, 2022

Great product for the price!

Verified User
Manager in Customer Service
Financial Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
1
Support for 8x8 is the single most terrible aspect of the 8x8 product. When you call, you can't even reach support, unless you explicitly choose Sales, and then ask them to transfer me to Support.
June 17, 2021

8x8: Honest Review

JK
Josh Kim
Help Desk Technician
FES (Information Technology & Services, 51-200 employees)
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
1
8x8 Customer service is worse than ATT and Xfinity combined. There has been several times where we have had to wait longer than a day for an issue that should be solved within minutes. There has been times where we have almost waited a week. The customer service disregards any time that we put in for them to call back. And when we select the option to have them email back, they will call us back instead. We have had to let go of a few employees because we were waiting for a reply for our tickets. I absolutely loathe having to deal with 8x8 customer support. It seems like they just want to clear out the ticket with no real solution. A serious, serious problem. Our rep Melissa is wonderful. If she could work with us every single time that would be amazing.
April 01, 2021

After a Long Deliberation, We Stuck with 8x8

Karla Singson | TrustRadius Reviewer
Karla Singson
Country Manager
Scalewind (Management Consulting, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
We have talked to a couple of people not just from 8x8 but also from VOIP Advice. They all were extremely helpful, patient, and thorough. We felt that they really valued us as a customer and they never let anything fall through the cracks. They also check with us to make sure that we are continuously happy with the service.
November 29, 2020

8x8 Review: Satisfied overall, recommend oveall, Improvements made, Improvements needed

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
November 16, 2020

Works well to an extent.

ML
Matt LaMunyan
Technical Specialist
Peak Dental Services (Hospital & Health Care, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.
November 05, 2020

8x8 Rocks

BR
Bill Richcreek
Benefits Consultant - Independent Contractor
American Veterans Aid (Consumer Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
8x8 support has pretty much resolved any and all issues in a timely manner, and where follow up was needed, they provided it with no problems or issues.
October 16, 2020

8x8 X Series Is Easy To Set up and Had Powerful Features

Verified User
Partner in Information Technology
Civic & Social Organization Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
The support is great once you hear from a technician. However, you might wait a day or two to hear from somebody. Once a tech makes contact the communication and follow-up is excellent. The techs are very friendly and knowledgeable. If they don't know they answer they consult with their coworkers, or escalate to a higher tier.
October 15, 2020

Small manufacturing company finally jumped into the 21st century

Christopher Alcumbrack | TrustRadius Reviewer
Christopher Alcumbrack
Information Technology Administrator
Champion Manufacturing Inc. (Medical Device, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem.
October 08, 2020

No Offense 8x8

Verified User
Administrator in Other
Museums & Institutions Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
It took a bit of effort to get assistance from an actual person when I was looking for support, but when I did, DJ was very patient, knowledgeable, and helpful.
October 08, 2020

Meets Our Needs

Verified User
Administrator in Other
Events Services Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
It's not too difficult to get someone on the phone. I'm usually not on hold for too long. I usually get straight answers. I like that we have an account manager and I'm able to email him if I have a question about the account. The chat feature for tech support is helpful too. I called tech support first, but the automated system told me my 8x8 number was wrong. Then the system hung up on me. I tried again and it said it would transfer me to a tech person, but then the automated system told me to use chat and hung up. I wonder if there wasn't really a tech support phone option available.
October 05, 2020

Easy to use and a time-saver!

Verified User
Manager in Information Technology
Telecommunications Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
The few times that I've needed support from 8x8, the service has been outstanding. The reps were knowledgeable, professional, and courteous. Additionally, and more importantly, they were swift in implementing a solution for me. I didn't have to wait on hold forever and they solved my problems almost immediately.
August 27, 2020

Great product!

TL
Tim Layton
Sales Representative
POS supplySolutions (Restaurants, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top of
the line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.
We also will be happy to recommend it to anyone else who is looking for suggestions.
August 25, 2020

8x8 X Series Review

Verified User
Team Lead in Information Technology
Construction Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
I rate this a "4" because the support is there and available, but sometimes they are not knowledgeable. This can be very frustrating when you have a very specific issue. However, friendliness and availability I believe are two strong points here. I've personally spent upwards of over an hour working on something with support then after getting off the phone with them and not resolving it, I figured out how to do it on my own.
August 24, 2020

Great!

Verified User
Consultant in Human Resources
Human Resources Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Any troubleshooting issues I had were resolved quickly and courteously by 8x8 support staff. The level of customer service is first class. It is good to know that no matter how simple an issue I may have, I can call or chat online and my problem will be resolved.
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