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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(176-200 of 582)Companies can't remove reviews or game the system. Here's why
October 30, 2018
Great product for years
cheaper, central management, group management are much better than those procucts.
October 30, 2018
Drop the other software and use Screenconnect
This product is way better it is highly customizable and works a lot better.
October 30, 2018
Great Product that has saved us countless hours.
This is the first time we have used a product like this.
October 30, 2018
Affordable and reliable. It just works!
We tested several competitors and selected ConnectWise because the instructions for the end user were the clearest. If you can't get your users to connect, it doesn't matter how good the remote screen sharing software is!
October 30, 2018
ScreenConnect - what the other remote management software providers should measure up to
ScreenConnect's speed of connection is the overriding factor for [our] choice of software. Also, the ability to easily see which machines are online at any one time is a great help, along with being able to see connectivity history and run commands, without having to start a support session, is extremely important. None of the other applications listed above measure up.
October 30, 2018
Fantastic product
Much better in terms of price and user experience
October 30, 2018
It was a wise decision for me
LogMein, RAdmin, TeamViewer. I replaced the majority of LogMeIn because it was getting expensive and bloated.
October 29, 2018
Excellent emerging software with a bright future
CW Control is much less expensive than LogMeIn Rescue and has an easier to use web-based interface. I like that I can easily control session without requiring a desktop download.
GTA was very lightweight and fast, but seems to have more issues connecting to Mac.
GTA was very lightweight and fast, but seems to have more issues connecting to Mac.
October 29, 2018
Remote connection make easy
ConnectWise Control has clean and good UI/UX. It gives you easy and fast access to other's desktop or laptop. Sharing files and chat accordingly. Many features of ConnectWise stands out from other remote connection softwares. Affordable. It is best suited for any IT support company, on a small scale. Large bandwidth.
October 29, 2018
Love and Hate Relationships Dealing with Remote Software
ConnectWise Control has more control options that both of the listed products but the only issue is TeamViewer and Splashtop make the initial connection process muck easier.
October 29, 2018
Wising up with ConnectWise Control
With TeamViewer and LogMeIn, performance was always an issue. Even though we could get the job done with these tools, there was always grumblings on my team for a better and more efficient solution. ConnectWise Control helped our team connect with our end users with far less hassle and gave us tools to better serve them, all at a reduced cost.
October 29, 2018
ConnectWise Control for remote computer support
ConnectWise Control had consistently better remote connection graphics and control, and was easier to setup and use
October 22, 2018
Reliable & Affordable Remote Access!
It is leaps and bounds better than LogMeIn, which we used previously. Control is more stable, easier to use, and more cost-effective than any of the other solutions we looked at.
October 19, 2018
ScreenConnect has made a positive difference, we love it.
I'd rather not specify the tool we were using before, as I don't want to be overtly disparaging. In terms of comparing the two tools however, ScreenConnect is easier for both agents and clients to use; has a stronger feature set; is considerably more customisable, and is still more cost effective.
October 18, 2018
ConnectWise and Why you should use it!
- ConnectWise Control (formerly ScreenConnect)
The main reason we looked at ScreenConnect was the value, as a lot of the many other remote support tools were very costly for the same package. Or they didn't supply branding options. The other defining factor we had was that some other remote support tool had been used for malicious attacks, which meant a lot of customers had lost faith in those programs.
October 18, 2018
Simply Better...
- TeamViewer and GoToAssist
October 17, 2018
ConnectWise Control Review
ConnectWise Control is the best priced software for the amount of features it has. It provides stability and consistency of higher priced options, but doesn't cost as much.
October 17, 2018
Remote Connect
LogMeIn is more user friendly. Alerts and stops hackers.
October 16, 2018
Solid tool that does the job
Provides services we need.
October 16, 2018
ConnectWise Control, a simple way to remotely access machines.
I like ConnectWise Control much better than TeamViewer. Partially because the agent that's on the client's machines doesn't bug them. I like that it can black out the remote screen so if I'm working in a server, people on site don't panic when they see the mouse moving.
We like that adding machines was painless and easy compared to LogMeIn. I have also used this product for years at previous locations and the software has continued to improve and not go backwards like I've seen with other software through their revision and change logs.
October 16, 2018
Great Remote Tool for Training and Support
Prefer this tool over LogMeIn
Bomgar is a good product but we are actually not evaluating them as a replacement for ScreenConnect. I would say this tool can do more on a privilege level. That would be my future [assesment] of this tool.
July 24, 2018
Connectwise/ScreenConnect is very user friendly
ScreenConnect is simple to use, but alerts and updates are done separately. Atera is another screenshare that provides users with backup, alerts, and updates. ScreenConnect or Connectwise is easy to use. Once everything else is taken care of; ScreenConnect becomes a wonderful program to use in IT.
July 18, 2018
ScreenConnect has helped us
For the price and ease of the software, we decided to use ScreenConnect instead of purchasing another software package.