Good Product that is Still Improving
We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this …
Starting at $11 per month per user
View PricingOverview
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony,…
Recent Reviews
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Popular Features
- Pipeline visualization (51)9.797%
- Customer data management / contact management (52)7.373%
- Integration with email client (e.g., Outlook or Gmail) (51)5.555%
- Interaction tracking (51)5.454%
Pricing
Growth
$9
Cloud
per month (billed annually) per user
Pro
$39
Cloud
per month (billed annually) per user
Enterprise
$59
Cloud
per month (billed annually) per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/crm/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.
Freshsales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshsales Screenshots
Freshsales Integrations
Freshsales Competitors
Freshsales Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Worldwide |
| Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Freshsales starts at $11.
Reviewers rate Mobile access highest, with a score of 9.9.
The most common users of Freshsales are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(124)Attribute Ratings
Reviews
(26-50 of 52)Companies can't remove reviews or game the system. Here's why
July 28, 2019
Freshsales at a Glance
Score 8 out of 10
Vetted Review
Verified User
- Helps automate the process and provides a single platform to manage the sales process.
- Negative when simple tasks need to be completed following complicated/extra steps.
July 27, 2019
Freshsales -- the Best CRM tool
- It's generated a good Sales pipeline (we're easily managing to maintain a good funnel).
July 26, 2019
Easy to use CRM
- It takes time to use, like any other CRM.
July 26, 2019
Amazing....Awesome...Perfect
- By using Freshsales, we improved our overall revenue.
July 26, 2019
The most complete CRM
- Overall, It's been quite a positive experience.
- Saves time.
July 24, 2019
Freshsales makes it easy to manage our business!
Score 10 out of 10
Vetted Review
Verified User
- We currently have a pipeline which should enable us to meet our goals. The sales campaign alone has resulted in many more demos at this time of year than we would normally have. We feel that moving into the seasonal selling cycle we have, there will be several more touches which will have occurred and that will give us a sale edge.
July 24, 2019
Organized and easy to use
- ROI is evident after introducing Freshdesk & Freshsales in the way we interact with the clients.
- It's streamlined our ability to convert leads in to customers.
- It's been incredibly helpful to set reminders for callbacks and follow-ups.
- It has been really helpful to utilize the "note" function at the customer level so that you can personalize your interactions if need be.
July 24, 2019
Freshsales is easy to use and has lots of features!
Score 10 out of 10
Vetted Review
Verified User
- Freshsales has enabled us to add a whole new revenue stream.
- It has ensured we are efficient with our leads.
- It allows us to track our pipeline.
- Massive ROI for such a low-cost tool.
- It has been all positive impacts. We can keep visualization on our sales.
July 24, 2019
Freshsales is the best CRM out there for SMBs
Score 9 out of 10
Vetted Review
Verified User
- Positive - Great value for the money. Alternatives very way more expensive (at least 40% more expensive).
- Excel to CRM - Moved all information to our CRM which became a one-stop solution to know anything about any of our clients.
July 24, 2019
Freshsales is Great!
- Easily pays for itself.
- Sales cycle shortened.
- Less people needed to accomplish goals.
- It is less expensive than mainstream CRM tools out there, while performing equally well on main areas of business interest. It's definitely a good choice financially.
July 24, 2019
Refreshingly User-Friendly
- This question is probably better suited for my team lead to answer.
July 24, 2019
Freshsales review
- It was definitely worth the money. It's made lead management easy.
July 22, 2019
Freshsales gives me clarity
- It is very easy for me to know which leads I have already taken care of.
July 22, 2019
Easy to use and effective
Score 10 out of 10
Vetted Review
Verified User
- Our online sales grew from $0 to $25k.
- It increased productivity by 35%.
- We achieved our internal goals more efficiently thanks to the organization that Freshsales provided.
- We improved our relationship with all our partners.
July 07, 2019
Able to replace Salesforce for a startup.
- Freshsales saved our resources during the early stage of our startup that we were able to use more efficiently on getting new customers.
- We identified several duplicate processes in our workflow.
- We also saved costs on managing our remote co-workers by being able to have control over their performance and goals.
July 02, 2019
Exactly what I needed to keep track of leads
Score 9 out of 10
Vetted Review
Verified User
- Able to follow up with leads faster and easier.
- Investment has paid off in just the deals I've been able to save/follow up with.
- Able to see trends
July 02, 2019
Fresh with Date Issue and Unreliability
Score 1 out of 10
Vetted Review
Verified User
- Frustrated our entire Growth team
- Wasted time and money
March 11, 2019
Buggy software
- Was mostly a waste of valuable time in setting up and configuring.
- It has been a good investment from my perspective. A very effective tool for very little time invested to use and customize it.
November 20, 2018
Freshsales – It goes okay.
- Increased visibility of open deals, as well as encouraging 'clean' data
- Faster data updating (if Freshsales is used as our sole source of data)
- Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)