Overview
What is QuickBooks Online?
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
QuickBooks Online saves the day!
Caution - check with other users in your industry
QuickBooks Online is more interested in profit than providing a descent product.
The product is supposed to address accounting, but, in my experience, it is continuously problematic …
Essential online accounting system for UK businesses
Two Strikes for QBO in 2 Small Businesses
Atrocious Customer Service
Great until it became terrible, stay away from live bookkeeping!
QBO: Support that drives you over the edge
Always room for improvement
QuickBooks is a good program for users who are not accountants!
Don't do it. Just don't.
Best small business bookkeeping software!
QuickBooks online is a poorly written program with little help.
QuickBooks Online is the perfect fit for us!!
Awards
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Popular Features
- Bank reconciliation (137)6.262%
- Accounts receivable (131)6.060%
- Standard reports (128)5.353%
- Dashboards (124)4.646%
Reviewer Pros & Cons
Pricing
Self-Employed
$15
Simple Start
$25
Plus
$75
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
QuickBooks Online Demo | CAN
Features
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 4.3Pay calculation(69) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 3.8Benefit plan administration(32) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 4.8Direct deposit files(65) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 1.6Salary revision and increment management(44) Ratings
Salary revision is the ability to modify individual employee pay.
- 1.3Reimbursement management(46) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 1.3API for custom integration(54) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 3.8Plug-ins(57) Ratings
A number of third-party plug-ins are available to expand the core functionality of the software.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 2.9Single sign-on capability(81) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 4.5Role-based user permissions(102) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 4.6Dashboards(124) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 5.3Standard reports(128) Ratings
The software offers pre-built reports with metrics standard to the category.
- 5.9Custom reports(116) Ratings
Users can create custom reports.
General Ledger and Configurable Accounting
Financial management solution, including capabilities for general ledger and configurable accounting
- 5.4Accounts payable(122) Ratings
This includes the automation and tracking of payment to vendors and suppliers, with features such as payment scheduling, check printing, open purchase order alerts, document management, direct ACH bill payment, and vendor records.
- 6Accounts receivable(131) Ratings
This includes the management and automation of invoices and collections, with features like statements, invoices, receipts, payment reminders, customer records, auto billing, and refund checks.
- 6.3Cash management(120) Ratings
The software provides a complete picture of a company’s cash flows, streamlines payment processing, and includes cash forecasting.
- 6.2Bank reconciliation(137) Ratings
The software connects to a company’s financial institutions in order to reconcile accounting records with checking, savings and credit card accounts. Often month and year closing capabilities are included.
- 5.6Expense management(123) Ratings
The software can log and track business expenses and reimbursements, including travel-related expenses, with the ability to tie them to particular projects.
- 1.7Time tracking(56) Ratings
The software can track billable and non-billable employee time by project.
- 5.2Fixed asset management(53) Ratings
This includes the ability to track fixed assets (e.g., laptops), including location, check-in and check-out, maintenance scheduling, audit history, specialized property tax period reports, cost and depreciation.
- 1.4Multi-currency support(23) Ratings
The software supports transactions across multiple currencies.
- 1.4Multi-division support(42) Ratings
The software is flexible and supports bookkeeping practices along multiple dimensions such as locations, branches or products.
- 1.6Regulations compliance(38) Ratings
The software helps users adhere to typical accounting standards and regulations such as IFRS, GASB, or GAAP.
- 5.2Electronic tax filing(66) Ratings
The software provides a full electronic interface for the filing of repeatable taxes, such as payroll or sales tax.
- 2.5Self-service portal(66) Ratings
The software provides online portals for certain stakeholders to find information relevant to them, such as employees, vendors and customers.
- 1.3Global Financial Support(16) Ratings
Account using multiple ledgers, multiple currencies, and multiple entities
- 3.5Primary and Secondary Ledgers(35) Ratings
Record and report across multiple currencies and accounting standards with primary and secondary ledgers
- 4.9Intercompany Accounting(29) Ratings
Automatically balance and reconcile GL for intercompany transactions
- 4Localizations(21) Ratings
Meet reporting requirements with country-specific localizations
- 5.1Journals and Reconciliations(74) Ratings
Automate and synchronize ledgers and processes
- 1.8Enterprise Accounting(25) Ratings
Create accounting for disconnected ERP and non-accounting source systems
- 2Configurable Accounting(38) Ratings
Configure accounting rules and segments for each chart of accounts
- 2.9Centralized Rules Framework(24) Ratings
Integrate disparate ERP and transactional systems into single ERP instance
- 3.9Standardized Processes(48) Ratings
Centralize financial management to facilitate standardized financial processes
Inventory Management
The ability to track and manage the flow of goods or materials into and out of an inventory.
- 1.2Inventory tracking(45) Ratings
The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.
- 1.2Automatic reordering(22) Ratings
The software can be set up to automatically reorder a good when it falls below a certain threshold.
- 1.3Location management(21) Ratings
The software can track multiple goods across multiple locations.
- 1.3Manufacturing module(17) Ratings
The software helps track and manage raw materials, work-in-progress items, and finished goods.
Order Management
The ability to process orders, and track them from quote to cash.
- 4.8Pricing(55) Ratings
Users can set up complex and unique pricing requirements.
- 4.8Order entry(53) Ratings
Users can enter an order once, and the data flows to all the necessary units such as fulfillment and billing.
- 2.2Credit card processing(63) Ratings
The software facilitates credit card processing.
- 3.8Cost of goods sold(68) Ratings
The software calculates the direct costs attributable to a finished product, such as materials and labor, and includes roll-up pricing.
- 4.7Order Orchestration(21) Ratings
Define and execute order fulfillment processes for products as well as services on the same order.
- 4.7End-to-end order visibility(20) Ratings
Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics
- 1.2Order exception Resolution(18) Ratings
Monitor fulfillment tasks and resolve issues, view and evaluate varios options via what-if analysis and define and enforce change order rules
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is QuickBooks Online?
QuickBooks Online Integrations
QuickBooks Online Competitors
QuickBooks Online Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1811)Attribute Ratings
- 2.5Likelihood to Renew24 ratings
- 2.1Availability5 ratings
- 1.1Performance4 ratings
- 4Usability76 ratings
- 2.1Support Rating68 ratings
- 3Implementation Rating6 ratings
- 10Configurability1 rating
- 1.1Product Scalability2 ratings
- 1.4Ease of integration2 ratings
- 1.1Vendor pre-sale2 ratings
- 1.1Vendor post-sale2 ratings
- 7.4CPA Rating18 ratings
Reviews
(1-25 of 79)Caution - check with other users in your industry
- Banking information & transactions fed live to our file
- Attachment of source documents to transactions
- Able to access from anywhere with an internet connection
- In my opinion, help/call center workers don't understand bookkeeping/accounting practices
- In my experience, communications about open cases is non-existent
- Program creates "default" General Ledger accounts at random
The product is supposed to address accounting, but, in my experience, it is continuously problematic at that level.
- In my experience, change the labels and locations on buttons to make you click on their sales items rather than complete tasks.
- In my experience, waste huge amounts of screen space with useless information and pop-up advertising
- In my experience, change the meanings and names within their program of accounting terms that have been in use for over 100 years.
- In my experience, block users from doing certain accounting transactions because they are smarter than the accountants that use the program.
- Support - In my opinion, their support staff does not understand accounting, basic logic, and in most cases, the QBO program itself.
- Terminology - Use the terms "Debit" and "Credit" with or instead of the terms "increase" and "decrease." And stop making up new terms to describe old things.
- In my opinion, stop trying to make more money off of your customers by forcing them to make extra clicks to accomplish tasks.
Essential online accounting system for UK businesses
My partners use QB to generate invoices and also record both staff and company expenses.
- Invoices.
- Recording expenses.
- Reports, such as P&L.
- Slow to resolve tech issues (VAT payment).
- Add a direct link in the navigation to view estimates!
- Add document signatures to estimates.
We used to send out estimates using Word, making a PDF and emailing, so it's a big time saver to just login, fill in some details an send it out.
For people in the UK it handles VAT calculations and making tax digital, so this also saves us time each quarter.
Don't do it. Just don't.
- Ease of access
- Maintaining live data across different systems/locations
- Customer service is absolutely horrible
- Commerce (their eCommerce plugin) isn't fully functional
- Attempt to migrate from QuickBooks Desktop has been a terrible experience
QuickBooks Online is the perfect fit for us!!
- Handles the quarterly taxes for us - or at least figures them for us and let's us know when they need to be paid (for those that QuickBooks Online can't electronically transfer)
- I love the payroll feature too - sooooo easy to use and update!
- The reports feature is very informative and easy to navigate.
- Hopefully they will add the ability of Schedule K's into their online service
- Piece of mind from a backup standpoint, as it's hosted in the cloud
- Great user interface that's intuitive and easy to figure out
- Straightforward and easy to use
- It's not exactly cheap, but you do get what you pay for
- Depending on your level of experience with accounting software, it could be a little overwhelming to an inexperienced user
QuickBooks for non-accountant business owners
- Receive payments
- Invoicing
- Tracking expenses
- Reporting
- They will no longer support their desktop app, which they pushed us to use
- They drastically increased their ACH fees (with the benefit of quicker deposits--but this is not a justifiable benefit for our business model)
- Some features are limited
- Recurring revenue billing
- Tracking open invoices
- Quarterly and monthly P&L overviews
- Annual revenue tracking
- Menus can be confusing
- Buttons sometimes move during upgrades
- QuickBooks Online has amazing support to help quickly answer questions.
- There is an initial discount off the monthly charges for a set time.
- QuickBooks is well known and trusted by many business owners/accountants.
- There are continual updates and improvements to the functionality.
- I feel that some more features could be added to the lower subscription tiers.
- There could be more customization options for reports at the lower tier.
- I feel overall that QuickBooks does a great job, so no other recommendations beyond these listed previously.
- Customer Invoicing - Easy to create and email invoices to customers
- Bank Feeds - Transactions synced daily to easily record income & expenses
- Accountant Access - Easily connect your QBO file to for your accountant
- Paying Bills - In the spirit of simplifying Intuit complicated & confused this process
- Sales Tax Reporting - Still a work in progress for QBO
- Support - Extremely inconsistent support; too many support techs lack accounting knowledge & cause accounting errors
- Pricing - Unfortunately Intuit continues to nickel & dime small business with their various "improvements" & services. Customers have NO input or choice.
For accountants serving their business clients QuickBooks can more than suffice small to medium sized businesses.
For small business users it is a good option for starting out simple and then gradually using more aspects of the software.
I heartily recommend that all small business users connect with a QuickBooks Pro Advisor in order to get the most out of the software.
Starting a Business? Use QuickBooks!
- Modern and clean UI
- Secure login
- Can be used on any device
- Sync with your bank account for easy reconciliation
- Check printing can be a hassle
- Chart of Accounts can be confusing if you don't have a strong knowledge of accounting
- QuickBooks Online is a cloud-based accounting system and it allows multiple users to log in from multiple locations.
- Very easy to set-up, you can be up and going in minutes.
- Their new projects feature for construction is great addition.
- Could have more features that align with the desktop version, it's a lite version of QuickBooks Desktop.
- Custom support could be better. It's a self serve, easy to use software, but they could be better at managing simple questions.
The ideal solution if you are a company with clear needs and complies with Mexican legislation.
- Be completely a cloud-based program.
- You have everything you need in a single platform, including specific requirements.
- It is fully personalized and complies with Mexican legislation.
- The training regarding the use of the platform is very complete, including its certifications. However, it would improve having greater availability of content in the Spanish language.
- Also including an offline MacOS version would be a great improvement.
- Development support with engineers in Spanish language.
- Incredibly user-friendly user-interface
- Intuit has created very helpful knowledge center and support to answer Accounting-related questions or how to use the software
- Their report function allows to switch between cash basis and accrual basis accounting with the click of a button
- They have a great network of QuickBooks Certified Professionals if business owners need to contract a professional to do the accounting
- QuickBooks Online provides various features that you can add-on as your business grows and has the ability to scale as the accounting needs evolve
- There are many Apps that integrate into QuickBooks, such as Shopify, Paypal, Stripe, etc.
- QuickBooks allows you to design how you would your invoices to look, but the design features are somewhat limited.
- I wish QuickBooks Online would allow the ability to export the trial balance to excel in a table format so I could create Pivot tables in excel. It currently is in a report format so I have to delete rows to make sure that it's in a table format
- QuickBooks doesn't do a very good job of tracking inventory
- Financial Reporting
- Payroll
- Account Reconciliation
- Ability to Customize Dashborad
- Email reminders for Monthly Reports e.g. Reconcile Premiums in Trust Liabilities
- Provide graphs for P&L comparisons
QuickBooks makes things quick and easy
- put all accounts in one location
- gives a broad look at everything
- organizes the budget
- making sure the bank transfer gets all numbers
- An auto reconcile would be great
- budget upload feature to use annually
- constant availability as long as you have an internet connection
- no need to manage VMs
- ease of web access or local desktop installation access
- Subscription structure can be prohibitively expensive
- You have far less control over the app because it is no longer hosted by you
- You are trading one set of problems for another set by moving to the cloud
However, due to the pricing structure of the subscription, it may be cost-prohibitive for smaller companies or nonprofits, even with nonprofit pricing. Price hikes come annually, and it is a grind to have to renegotiate the terms of the contract every year.
It's good but could be better.
- Could access
- multiple user support
- easy of use event for non accountant user
- More feature without having to pay more, like inventory management, having independant fleet tracking system
- Some interactive tutorial to assist non accountant user
- Add dedicated control, like which user can do what.
Quickbooks and Me
- QBO Advanced has extremely excellent customer service via the telephone. Agents are knowledgeable, helpful, and usually determined to solve the (user caused) problems. I think that he agents used to be hired to troubleshoot issues but they really have become almost-accountants because this is what is demanded by users.
- The accountant likes the ability to see in real time any problems that we have. Sometimes it is just a category selection issue--such as which is the proper category to put a particular expense
- I like the ability to WFH with immediate integration with my boss and his part of the work equation
- Although there is a steep learning curve for new (never before)users, it is extremely easy to navigate once you accept that QBO must be obeyed. It is difficult to make a mistake as QBO sort of guides your thinking to reach the correct and logical conclusion
- There are too many self advertisements which pop up. Although it is interesting to note what QBO can offer, I have yet to take advantage of any.
- QBO has power outages, or whatever they are called when we simply cannot use QBO, which are distressing interruptions to our work.
- Updates are somewhat frequent and have no warnings
- It is expensive to maintain and QBO credit card swipe fees are quite uncompetitive
When isn't it appropriate? I don't know. We have been in business for
- Their different pre-generated reports are so handy for tax time
- I love how there's auto save options and the ability to backup is so quick/easy
- I have multiple companies and they make it so easy to switch back and forth between companies
- The online version could have a better expert mode for advanced users
- I suppose there could be a few more generated reports based on the type of industry you're in
- It would be nice to have a quicker way to share reports (outside of the system or through email)
- Software integration - QuickBooks is an industry leading brand and is easily integrated into nearly any software package or service available for businesses.
- Easy to generate reports - the handy search box allows you to type a few keywords to find the exact report you're looking for
- Accessibility - handy apps for every device from your desktop computer to your smartphone. The apps are well built and intuitive, they don't leave me frustrated trying to find the button I'm looking for.
- Banking Integration - this was another must have feature for me to reduce the amount of time I spend entering data from one system into another.
- Tone down the advertisements for related Intuit products - every year they keep adding more reminders that they offer various other services to help my small business.
- Too many screens/layouts not necessary for every business. I wish there was a way to deactivate sections like payroll since I'm not using them currently.
- Products & Services section is rather limited - I'd love to see some sort of rudimentary inventory control system to keep track of stock levels
QB Online: Great for WFH
- As an online-based software, it can be accessed from anywhere in the world, which is of particular interest to those working remotely and on different continents.
- It can be user-friendly for those who are new to accounting software.
- Easily manipulated which is good for clients with intricate wording necessary on their invoices.
- Cannot do intricate accounting reports or entries like a desktop version allows.
Great for sharing through the entire company
- Real time updating.
- Medium user-friendly.
- Projections and reports.
- A bit difficult for our novice users.
- Faster loading of software.
- Better help support.
- Ease of use
- Simple to understand
- I think some of the reports that you can generate are designed for as if you are an accountant or have a background in finance. It would be nice for them to be a little more straightforward or the terminology more simple and straightforward.
- It sometimes takes days and days to receive the money that you are sent, meaning that sending payments through your bank could likely be quicker and easier.