Overview
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
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RingEX Review
Value for the Money
Consolidating Your Tech Stack Helps BIG Time!
RingEX Bring Best of Class VOIP Solutions to SMB's
Excellent Service from Ring!
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It's fast, reliable, easy to set up/use & has been well received by all …
RingEX is a pricey but very reliable VOIP option for business phones.
RingEX has potential, but may not be ideal for franchise organizations...
RingEX is a good VOIP System in General
RingEX - Rockstar app at a low price
RingEX
RingEX is a solid, reliable upgrade from on-prem VOIP
How RingEX Differs From Its Competitors
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call recording (126)8.686%
- Answering rules (135)8.383%
- Message alerts (140)8.383%
- Call reports (126)8.181%
Reviewer Pros & Cons
Pricing
Essentials (up to 20 users)
$19.99
Standard
$27.99
Premium
$34.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Product Demos
RingEX Interactive Demo - G2
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(80) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.2Multi-level Interactive Voice Response (IVR)(106) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.4User templates(97) Ratings
Create and apply batch configurations to multiple users at once
- 8.1Call reports(126) Ratings
Historical call analysis and trending metrics
- 8.9Directory of employee names(124) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(135) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.6Call recording(126) Ratings
Automatic recording of inbound and outbound calls
- 8.3Call park(106) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.3Call screening(116) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(140) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.6Video conferencing(98) Ratings
Built-in video conferencing capabilities
- 8.3Audio conferencing(113) Ratings
Audio conferencing credentials for all on the system.
- 8Video screen sharing(69) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8Instant messaging(82) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.6Mobile app for iOS(112) Ratings
App for iPhone and iPad
- 9Mobile app for Android(94) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
RingEX Integrations
RingEX Competitors
RingEX Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(421)Attribute Ratings
- 8.9Likelihood to Renew15 ratings
- 8.1Availability89 ratings
- 8Performance2 ratings
- 8.4Usability11 ratings
- 5Support Rating28 ratings
- 7.3In-Person Training1 rating
- 7.8Implementation Rating6 ratings
- 7Configurability1 rating
- 9.7Product Scalability2 ratings
- 9Ease of integration1 rating
- 8Vendor pre-sale1 rating
- 4Vendor post-sale1 rating
- 1Professional Services1 rating
- 1Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 159)The ideal phone system for the 1-person IT Department
- Each user has their own conference bridge number included with their profile and with unlimited minuted. Other competitors wanted to charge $.03/minute and would charge additionally per month per conference bridge. This feature brings savings and flexibility.
- They have vast options of compatible IP phones (Polycom, Cisco, YeaLink). They will help you deploy a third party phone if you decide to purchase one outside of their website (only the deployment, no continuing support).
- Their customer service is fantastic. From getting started with your new phone system to continuing support, they really excel in this area.
- Support for more toll free calling/conference bridge number for other countries. We needed UAE toll free calling and had to go to another vendor for the service.
- Contacts feature on the desktop app and mobile app tend to show duplicates contact entries.
RingEX Rings Our Bell! For a Price.
- The softphone app performs well and is easy to use.
- The softphone app can be installed on multiple computers allowing you to have, for example, one copy installed on your desktop and one copy installed on your laptop.
- The softphone integrates with Outlook, so I don't have to duplicate all my contacts into another piece of software.
- Missed calls are not registered on the soft phone in a timely manner. If I have a missed call, the soft phone may not show it for a few minutes or for a few hours.
- Their is no app for Windows 10 mobile and no app for Windows 10 (besides the standard Windows OS application). Having a native UWP would be a great option for RingEX
- Soft phone installs are limited to two devices, so I can't install the soft phone on my work PC, work laptop, and home PC. Limiting the amount of soft phones that can connect to the service could be bumped up to 3 or 4.
- The soft phone application is easy to use, but I think a revamp of the styling would make it even easier. I often click on different tabs because the icons are not always clear. One icon could mean two different things to two different people.
RingEX
- We use RingEX to send faxes. It's easy to use.
- We don't have any complaints about the system. It works great for our need!
In the office, in the car, at home!
- Texting feature works extremely well, and is greatly appreciated by my prospects.
- Access to my work phone and contacts from anywhere has been very helpful.
- My favorite feature is "switch to carrier" so I can switch over to use my Sprint service when I'm in an area where using phone data isn't strong enough.
- The user interface is "so-so" and could use a fresh makeover.
- Occasionally the iPhone app will tell me that I have a notification, but when I open the app there is nothing new.
- The desktop icon is broken as of the latest update and shows as a blank white box rather than the RingEX logo.
Review of RingEX
- Call the staff faster
- know if the person I need to talk is available
- Able to text or video
- the merger the call
- can not define whom is calling
RingEX got us all on the same page...and screen
- Easy to deploy and provision users
- Fantastic customer/technical support when needed
- Superior features
- Hardware selection options could be broader
- Could shift some features into the lower tiers
Rock Solid VOIP Communications
- The mobile app is fantastic, allows you to stay connected while on the road.
- The call rules features allows me to change what happens to incoming calls during office hours but change them after hours. Very flexible.
- RingEX is very reliable. Been using them for 6 years and almost never have a technical or quality issue.
- While the call features are great, the online meeting and video options still need work compared to competitors.
- Better communications. Sometimes I learn about new features months after they are introduced.
- Pricing is per user so can get expensive for larger teams.
- Multi-Platform Communication which works wherever you are - Every detail from how an inbound call is handled to how voice/text messages are relayed to users is completely customize-able based on the user's individual needs, even if that user refuses to learn how to use the application itself!
- Voice/Video conferencing capabilities sufficient enough for most small business users - I rarely need to host a conference call or meeting, although RingEX does make it extremely easy to invite guests even outside the platform via telephone call-in or the conference app.
- Overly complicated for new users - An inexperienced novice user may find the administration side of things a bit overly complicated and confusing. I'd like to see a "simple" and "advanced" set of configuration options, or maybe even a wizard function to walk new users through how to handle incoming calls (ring all devices concurrently, or sequentially, utilize external phone number or keep call within RingEX system, etc).
- More competitive pricing - There are plenty of options on the market. I'd love to see a lower cost business plan for new users with low usage patterns have access to the system for testing purposes before committing to the system for full office use.
Great product at a great price! Easy to to use.
- Easy to use
- Easy to install
- Ease of use for meeting participants
- Slows down computer when running meeting
Best phone system for small business
- Amazing voice call: I remembered the day when I had a call with a client, we were having troubles with the ISP (poor connection). We went on the call with the client, and the voice was cutting in and out; however, once we got off the call, and I checked the voice recording, it was perfect.
- Affordable: Between the other Pay as you go and Fixed price offer from RingEX, RingEX was way inexpensive.
- Reports too late: It takes them 24 hours to generate reports. Well you can get a realtime report if you are using the call center plan otherwise it will show reports which are a day old
- Inaccurate report: The call reports (# of outbound calls, # of inbound calls, ACHT, etc. are highly inaccurate.
Moving out of the dark ages
- Text messages from business phone
- single number phone and fax
- customization of call forwarding feature
- add more personalize APP themes
- I don't have any recommendations at this time.
- I don't have any recommendations at this time.
Reliable and quality calls
- Voice-to-test sent via email
- Easy to update the status (i.e. out of office)
- Easy to change the recorded greetings
- Reliable and clear calls
- User friendly app
- Voice-to-text is not perfect. They can't never get my name right
- Desktop app always defaults to 'my room' but I prefer to see the list of calls
- Forwarding a call feature always asks if I also want to change my greeting - not always
RingEX - The Future is Now!
- Simple user and group management. Setting up users, call queues, phone menus, etc., is so easy and simple. I have done in seconds on one menu what used to take 30+ minutes in my old Cisco system.
- Users can be reached anywhere using one number. We have a lot of remote users and you don't realize that they're not in the office because the mobile app that they can use outside the office provides a seamless experience.
- Faxing is a breeze! Unfortunately, we deal with a lot of entities who still use fax to transmit documents. Having each user's phone number being able to send and receive faxes has improved their efficiency and saved us money. We no longer have to pay for a third party fax service and the user interface is so intuitive, even our most technologically illiterate users are excelling at it!
- Support documentation is rarely up-to-date. I wouldn't have to harass support so much if their documentation was accurate.
- Can't copy and paste users and groups. Although they do have a templates option for streamlining user creation, I wish that they had the ability to copy and paste users and groups. Even their support staff have to manually open two browser windows and manually check all the user settings. Even with support staff's help, we've had users and groups created where settings were missed and we didn't discover it until months later.
- Desk Phones aren't always connected with the phone servers and need to be manually rebooted. This has gotten better over the last few months.
- Their analog fail-over options are minimal. Ideally, our phone system should be able to fail-over to a fully functional analog environment in the case of our network going down. They do have a few options, but not what we'd like.
RingEX - Ring in a new age!
- Very modern - great user interface / sleek appearance in the website portal, and application.
- User-Friendly : Even some of the more advanced features require little expertise in order to implement for users.
- Their *9 feature to record a call is a little obnoxious, it would be nice to see there be a function to record the call without having to hit these keys (it can be annoying to hear the pound tones first when trying to record a call).
RingEX IS A MUST HAVE FOR ANY SMALL BUSINESS
- Forwarding Incoming Calls
- Call Logs
- Voicemail - can be used to visually see the incoming voice mail
- Fax - Easy upload and send/receive
- Would like to see an update on the website, hasn't changed much in a few years, but still a great tool for any small business.
RingEX - central to your small business
- The online interface is easy to set up for managing call forwarding based on time of day or manual settings.
- Mobile app enables calling from the business number from my cell phone. This provides consistency for which number folks use to call back.
- Another great feature is call blocking. If there are too many junk calls, once you get one you just block that number.
- Customer support is great.
- Many features including conferencing, fax, and webinars.
- Poor communication - the app did not work for a week after an IOS update and the company never communicated about the issue.
- You are at the mercy of your internet connection. The quality of the connection can be affected by bandwidth. Not RingEX 's fault, but a limitation for some.
- Seamless integration between Macs, PCs, iOS and Android Smartphones
- Online screen sharing within conference calls
- Call Log Reporting
- Unable to block number using the Mac Desktop version
- Unable to synchronise contacts with iCloud contacts
- Unable to synchronise contacts with Insightly CRM
- Unable to synchronise call logs within Insightly CRM
RingEX came along just in time!
- Quality Voice and Video communication
- Customer Support and Installation Services
- Easy to learn user interface
- Comprehensive messenging services
- Consistency in their apps across Desktop/Mobile/Chrome Extension platforms
- They need to include the probably Taxes and fees on their quotes to not surprise new customers.
- 100% cloud - no maintenance ever.
- UI Is nice and easy to use.
- Anyone can implement it.
- 3-way calling could be simpler.
- Don't get rid of the RC phone app - not all of us want to use gimp.
- Invoices could be simpler to decipher.
RingEX Makes for Worry-Free Communications
- The range of configuration and options included with our small business plan seems infinite. I have yet to encounter a usage scenario for which RingEX has not already developed a solution, from call queues to sequential forwarding to auto-receptionist to virtual meetings, RingEX has it covered.
- All the configuration is completed on their website, meaning everything you might want to accomplish can be handled in a few clicks.
- Documentation is robust. This is a premium service that is extremely well executed.
- We have never had an issue making calls that can be attributed to RingEX. The system is rock solid.
- They have apps that allow you to enjoy their services across all devices, including Windows, Android, and iOS. This includes making calls, checking voicemail, sending and receiving text messages on your RingEX number, and conducting meetings.
- The integration with Outlook and Office 365 is superb! You can schedule RingEX meetings without leaving Outlook, including instant meetings.
- Prices have increased steadily over the life of the service. They've also started charging for services that were originally no cost, such as options that forward to non-RingEX lines in our auto-receptionist options.
- I haven't found a way to disable services we don't use, such as Glip, so users don't see them.
Affordable and highly customizable VOIP with RingEX
- Integrates phone system and meeting platform
- Provides visibility to coworkers availability through HUD
- Excellent VOIP call quality
- It can take a couple minutes for calls to show up in the call log.
- I have experienced reports of incorrect caller id on outbound calls
- Setup of a new extension can be cumbersome.
A Messaging Tool as Robust as a Project Management Platform
- Video Chat. Quick access, great quality. It's perfect when you need to check-in with remote team members and for days when you work from home and still want to feel like you're in the office.
- Task creation and assignment. We take conversations that we just had and with one click, turn them into tasks and assign them to individuals or teams.
- Share files/links and get quick access to them. Everyone needs to share files and links, but the best part is being able to have a quick access sidebar and a great search function to recall those files/links at a later date.
- Could add time tracking on tasks. Not a need to have, but would be a nice to have. Also the "Sections" part of tasks isn't filterable/sortable.
- Better Google Drive integration would be great, so I didn't have to download all of the files that were shared.
- I'd like an integration with Teamwork that would send tasks created in glip into Teamwork as well.
Happy with RingEX
- Business phone lines with extensions
- Provides Ghost numbers for different states.
- Text with clients
- chat feature for staff
- video calling
- Only 1 person can monitor the chat features for a specific phone line.
- Extremely high level of service - both uptime and quality
- Expansive feature set that is easily managed across all users
- Cloud-based VoIP service so no onsite hardware to become obsolete
- Softphone for PC, Mac, and smartphones for portability and features
- Pre-built "quick-start" templates for Interactive Voice Response (IVR) development
- Caller ID with Name available across all levels of service
- Off-hours cutover of ported phone numbers
Great Services and Support!
- Text MSG
- Calls
- Group meetings
- Screen Control during meetings