July 12, 2019
Score 9 out of 10
We currently use talk desk to support many of our sellers who need assistance with our software. We tend to use this in all of our offices (Us, India & Serbia) for all a variety of purposes. It really does address our need to talk to our clients who are from different parts of the world, and with its easy to use the system, it does allow for easy accessibility for any new employees we hire.
- Being able to have detailed reporting of the variety of phone calls our team gets.
- The ability to see in real time any calls, clients in our queue and average wait time to better assist our clientele.
- The ability to use their web platform and a widget tool in our computers.
- the lack of customization when it comes to rings and sounds for overall customization.
Read Ray Medrano's full review
Deff appropriate for any tech support team or any small organization needing a VoIP option for the communication needs. It is always handy to be able to talk with a client and have someone else ghost your calls to understand what the need is for our clients as well.