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Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
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Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
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What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
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- FAQs
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR solutions
tailored by industry. The vendor aims to free SMBs from HR complexities by offering access
to human capital expertise, benefits, risk mitigation and compliance, payroll and
real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to
focus on what matters most—growing their business.
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.
The most common users of TriNet are from Small Businesses (1-50 employees).
Comparisons
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Reviews
(201-225 of 696)Companies can't remove reviews or game the system. Here's why
We are a multi-entity biotechnology company with offices throughout the US. We currently use TriNet for all of our US and one Canadian employee. Using TriNet allows us to offer top-notch benefits to employees no matter what state they reside in. It also helps our very small HR department stay compliant with the laws in all the different states. We have a few international employees who are not part of TriNet only because they do not offer services in those countries.
- Our product support team is fantastic.
- Benefit choices are great and selection and enrollment process was very thorough.
- Hiring and employee onboarding is relatively easy.
- Employee access and interface seems to work well.
- Requests you make in the system which appear automatic are not. They actually require manual entry by TriNet groups which can sometimes cause delays and be problematic.
- Because of the above issues, deadlines for updates need to be several days before payroll close and there is no good mechanism to correct or update things which change between the deadline & the end of the payroll period.
- The information and documentation they provided to support companies for COVID 19 was helpful, the process for requesting FFCRA leaves is very complicated and keeps changing. Often the deadline for completing the paperwork is before the events happen and there is no way to backdate submissions.
- TriNet rolled out an integration with Bamboo HR but it is not working as planned.
- The termination process needs to be addressed. If you do an involuntary termination, when their last payroll check is processed, even if you turn-off the direct deposit option, the employee is still notified, often before their HR exit meeting.
August 21, 2020
Great HR, Benefits, and Payroll Partner
We use TriNet as the PEO for our entire company. They manage our payroll (and related taxes and rules), HR, and labor compliance. It enables us to focus on our core business and outsource functions we are not experts at.
- They are experts at HR, payroll, and labor compliance laws.
- Their process is streamlined and they are constantly learning and improving
- They develop and provide user-friendly technology to enable our employees to be self-supported.
- They offer us benefits as a much larger company to attract the best employees.
- Over the years, we saw a lot of changes with their account management personnel, and that was our biggest complaint, as we had to bring new people up to speed often.
- Their 401K plan administration could be improved as it is currently provided by one of their partner first that isn't as customer-focused.
- Despite their size and negotiating power, their negotiated medical insurance rates have been going up annually considerably.
August 21, 2020
Easy to use!
TriNet is being used across the whole organization. It is used to address a number of business needs, including employee information tracking, pay and salary, healthcare benefits, paid time off, and important document storage. As a user (and not admin), I use the system to view my employee information and most often will use it to view pay stubs and request time off.
- Easy to use
- Great support team
- Useful app
- Ability to opt out of COVID newsletters at a user level.
August 19, 2020
Try TriNet: the complete payroll suite
TriNet is used for our payroll and benefits service by the entire organization. TriNet is needed to process the very important payroll for each employee and track the benefits.
- Send reminders of upcoming actions needed
- Carefully track needed info on employees
- Has the best customer support rep, Marlene, who is always ready and willing to help
- Gets employees paid accurately and on time
- Reports are extremely difficult to use
- Reports need to be simplified (can use iSolve as a better example for reports)
- Benefits options need to be better tailored to organization (too many options in some cases)
TriNet is Astrolabe's professional employer organization (PEO). We use their services for payroll, benefits, and other HR requirements. As a small company, Astrolabe could not employ our own HR department, and TriNet's services are invaluable.
- Communicate with staff
- Support for payroll and benefits
- Comfortable portal for both company and employees
- Opaque pricing scheme
August 19, 2020
TriNet is the Best!
We are a very small non-profit. By using TriNet, we keep our staff level down and gain efficiency and security. During the pandemic, they have provided vital information and resources at no additional charge.
- Customer service is great. You can always reach the associate assigned to you. If they are not available, there is always someone filling in for them.
- You can access chat support any time.
- Information about applying for the PPL loan and for the forgiveness is so appreciated. I mean really! Who has done this before? They created custom reports just for this purpose.
- Obviously, I'd like the cost to be lower. But, as I said, we'd probably need at least one more staff person without them. I took the time, a lot of time, to compare them for a competitor and TriNet came out on top. I don't even listen to sales pitches anymore.
- Don't change the website again. Shortly after we started, they overhauled the website. I spent a lot of time learning the first format so I didn't appreciate the overhaul.
August 19, 2020
TriNet Review: A small company's perspective
It's being used across the entire organization (2 separate divisions) to manage our payroll & tax compliance, manage & track paid time off, and provide our staff competitive and compelling benefits that help us to attract talent.
- Onboarding new staff is very easy.
- Offering high-quality benefits is made accessible to smaller companies.
- Customer Service to date has been outstanding.
- I'm able to offload a lot of HR-related tasks to TriNet.
- The user-interface feels outdated and is difficult to navigate.
- Similarly, the reporting feels like it's designed for someone who's already familiar with HR Standards. It's not great for someone who's running a small company.
- Additional employee-level functions (like being able to see a custom org chart, contact co-workers, etc) would be welcome.
- There's not a great process for onboarding a new manager when there are changes in the company.
August 18, 2020
TriNet is Terrific!
Score 9 out of 10
Vetted Review
Verified User
TriNet has helped our organization tremendously as we have utilized it for payroll, performance reviews, a more comprehensive and complete offering of benefits, time off tracking as well as consulting. We do not have a full time HR employee on staff and TriNet helps in answering the many questions we face on a day to day basis. They are there to assist with best practices and guides us constantly through the many questions we have.
- Communication. Although we are one of the many organizations who benefit from TriNet's services, they make us feel like we are their only client with how quickly and effectively they communicate with us.
- Benefits. Before moving to TriNet, we were not able to offer the amount of benefits TriNet has to offer for the cost paid.
- Employee Discounts. While we are a small company, we can still offer employee discounts through the TriNet Market Place for things our employees use every day. (Travel discounts, flowers, electronics, memberships, etc.)
- Admins should have more access into the visibility of PTO time. Unless assigned as a proxy, I can't see the entire companies time off.
- Admins should also have the ability to cancel PTO time after it has been approved.
- Implement an employee reward program. Employees earn points and can use their points to purchase items.
August 10, 2020
Useful, especially for smaller companies!
We are using it for our corporate team. It helps us sith processing payroll, benefits, and making sure we stay compliant. For example, we get up-to-date posters from them to comply with the government's notices requirements. We can also ask our representative about specific issues that we've heard about in the news and they give us updates or their take on it.
- Having a dedicated representative.
- Payroll processor.
- Assists with benefits and renewal.
- If the representative is away, new ones might not always know the situation.
- General contact email isn't often helpful.
- The new reports system isn't as good as the one before.
My accounting team runs payroll via TriNet, and my company offers benefits to employees, including health insurance and 401K, via TriNet. My employees use TriNet's online portal to access and track payroll and benefits information, and they use TriNet's various support services to get questions related to benefits addressed. Essentially, TriNet provides the company with HR expertise and support that we need so that we don't have to build an HR department in-house at this stage.
- Works seamlessly with our accounting team to run payroll.
- Employees can easily access and track payroll and benefits info online.
- Live support services are very good, especially for employees.
- May be cost prohibitive for some small companies.
TriNet is being used across the entire firm for payroll, commissions, and benefits services. In the past we did not have a solid benefits system that all employees were able to use so this has been a major upgrade for our small investment banking firm. We also had poor accounting management at our previous payroll company and had to continually check up on their work.
- The ease and ability to edit payroll and create additional payroll entries
- The interface for users and administrators is very easy to navigate
- Account managers are always quick to respond to answer questions
- When we first signed on, the insurance carrier transfers during the fall was a bit difficult for some and could have been given more guidance on that.
- Wish there were more carrier options for our area for healthcare benefits.
- Wish the credit threshold for payroll and commissions was higher to avoid doing a separate wire as getting a reverse wire set up with major banks is very difficult.
July 24, 2020
Truly Happy with TriNet
At Mercury Capital we use TriNet for all of our benefits and payroll. TriNet is used in our US offices. We love that everything is handled by one group and that we always have our TriNet representative to assist us. TriNet keeps us updated on everything we need to know about benefits for our employees.
- Response Time
- Keep us updated on new benefits for employees
- Coverage
- Increases in benefits, each year it just goes up a small amount
- When you dial into the 800 number for assistance, they really want you to speak with your rep but sometimes the rep is busy and we need an answer quickly.
July 21, 2020
TriNet is a must-have
We use TriNet for payroll, expense reimbursements, and human resources. The accounting department in my office handles it while the employees all have their own logins and can access their paystubs, the marketplace and contact TriNet for anything thy need. TriNet is a one-stop-shop every office needs to have. They make everything easy for our company.
- Payroll - make a mistake? They can fix it.
- Human resources - not sure what to do? TriNet has all the answers.
- Customer service - need help? Your TriNet rep is ALWAYS available.
- The TriNet Expense app could be more user friendly.
July 21, 2020
Not on par!
TriNet is the co-employer (PEO) for the company. The "solve" includes the services via the PEO platform.
- Responsive Payroll, Business Partner and Senior level TriNet staff.
- Payroll representative is amazing to help find solutions in her wheelhouse.
- Business Partner works to find solutions and is great at researching answers as needed.
- Based on years in business, there are a number of PEO functionality and services that are not in place or just starting to be considered. Example: This is our HRIS and TriNet is not positioned to connect with other 3rd party vendors that we use. We either have to manually upload the report to a 3rd party or pay extra for API development. My experience at other companies with a PEO, it is the PEO's role (ie. ADP PEO does this).
- Legal guidance - (handbook development, legal guidance, org changes guidance) these are services that you have to ask for, hope for, and ultimately use an external counsel. (ADP does this work for you as a co-employer.)
- Recommend Stratustime - but it is not integrated with TriNet. So we have to manually upload data. This is the time and attendance product and labor-intensive!
- Resources for TriNet Business partner is challenging for them, so as a client, we have to wait until the TriNet BP can get someone in-house to give them info and directions (Legal, STD info, TriNet platform, etc.).
July 20, 2020
TriNet Review
We use TriNet from hiring to someone leaving the company so, for payroll, insurance, benefits, HR support, 401k support, paying taxes in states where we have employees, and lots of smaller things, too.
- Payroll is easy
- Offers great health insurance plans and a variety to suite employee needs
- Are available to answer questions pretty quickly
- We have to micromanage to ensure that when things deviate from the usual/normal, those things get taken care of correctly.
- The front line workers tend to not be the best trained so we sometimes have to ask to speak to managers or other people to ensure that the information we receive is correct.
- TriNet is pretty siloed, so it can be hard to get information from more than one department if there is an issue that spans more than one department (401k issue that needs the 401k team and payroll team to work together as an example).
July 18, 2020
TriNet can save you time and money!
Today, we leverage TriNet as our everything Human Resource platform, including payroll and benefits across the entire organization. Our employees are able to access their payroll documents, inquire about their benefits coverage and overall contributions by ALPFA at the touch of a button. Administratively, we are able to pull reports for PPP applications directly built by Trinet, including standard reports we need for audits and reviews. I just recently went in to see my 401K contributions to date, and even if TriNet is not the provider, TriNet provides a direct link to the service provider so I don't have to go to a different website.
- Easy to use and navigate platform.
- Responds to questions quickly.
- Provides detailed reporting access when needed.
- Gives guidance on HR issues and concerns.
- Proactively makes you aware of changes in states where your employees resides.
- Keeps you in compliance with state employment requirements.
- When asking for guidance on particular issues, they can be vague.
- Turn around time can sometimes be slow.
- Fees go up every year.
July 17, 2020
TriNet Review
TriNet is being used for HR support, payroll, and benefits across our US organization. We have also used TriNet from time to time to assist with HR-related questions that have legal implications. In the US, it is used by all our employees. We have also utilized TriNet to assist with some of the COVID-19 related actions that have been required over the last several months.
- Support during COVID-19 when we required more urgent advice
- Benefit related support
- Portal for employees to track payroll and benefit related information
- Specific support to employees requiring clarity in how they file for unemployment in their state
- Support is highly dependent on the quality of your representatives. Our current advisor, Becky, has done a very good job but we have had representatives in the past that have not provided proper advice on specific matters, which has resulted in some inefficiencies.
- Signing into the portal can be more frustrating than it should be.
July 17, 2020
Try TriNet and you'll have no regrets
TriNet and the PEO program we utilize, allows us to manage all of our Human Resources related tasks and gives us the most up-to-date information and guidelines to properly address all aspects of our Human Capital (the most important asset any company has). The reports are utilized by 7 of our 19 employees while 3 of us utilize and manage all of the services on a daily basis. The App, GUI, and web portal are all very user friendly and easy to use but by far the best attribute TriNet has to offer is their customer service and the hands-on assistance provided by the account and relationship managers. The response time is almost immediate in most cases and our support team gets us the right information the first time. We utilize them almost weekly.
Having a smaller headcount and being a small business (especially during the struggles the market can bring), TriNet allows us to manage our company as if we had a full-time HR Manager onsite without the cost and challenges that can often-times bring. The ease of managing payroll, benefits, workers comp, retirement plans, etc. gives us the ability to focus more on our business and growth.
Having a smaller headcount and being a small business (especially during the struggles the market can bring), TriNet allows us to manage our company as if we had a full-time HR Manager onsite without the cost and challenges that can often-times bring. The ease of managing payroll, benefits, workers comp, retirement plans, etc. gives us the ability to focus more on our business and growth.
- Communication. the quality of Human Capital within the TriNet family.
- Providing current and applicable HR and market information to businesses in many different industries.
- Reporting information and availability of data that help to analyze all aspects of HR related issues and costs.
- We recently had an instance of separation from the parent company retirement program and the migration from their platform to a new, stand-alone platform took months longer than expected.
- The recent change in market/economic conditions has caused a loss of Human Capital within TriNet causing some extended wait times and a slight loss in communication as compared to 4+ months ago.
TriNet is being used across the US. We have 87 employees currently utilizing TriNet. Because we only have 87 US employees, TriNet allows us to manage payroll and benefits for this region. Additionally, we can use TriNet services to gain additional insight or support, when necessary, on obscure HR issues that come up from time to time.
- Account Management- Nicole P. is absolutely amazing and so supportive! Helps us tackle any hurdles that come our way!
- Employee Experience on the App- TriNet's app is very user friendly and has a great layout to provide a good UX.
- Operations- Alecia J. is full of knowledge to help us and is very quick to follow up and execute requests, which is always appreciated!
- Benefits- TriNet benefits are a bit tough. The site used to create and compare models in preparation to select a funding strategy is severely outdated and not user friendly. Additionally, for two years running, we have seen increases in our plan rates of 15%+ which is unmanageable in the long term for a smaller company like us.
- HR Support- In the last year, we have had 3 different HR Partners assigned to us. Two of the three created more problems than they solved and proved to be quite disorganized, unreliable, and lacked the knowledge to support our business effectively. That being said, Whitney M. is supporting us currently and she has been great to work with!
- Resources for Employees- TriNet has many resources for Employers on how things work, but I've noticed that many times when we request promotional materials for employees, they don't exist (i.e. a flyer for the EAP or tips on utilizing benefits properly, etc.).
July 16, 2020
Only TriNet!
We have been using TriNet since we started our start-up Jan Medical. For a small start-up TriNet has been a valuable asset. Having access to a large pool of insurance benefits for our group to choose from and processing payroll along with reports has been great.
- Being able to complete payroll ahead of time and having Trinet grab the information on the date it is due is a great tool. Being a small company sometimes it is difficult to process on the exact day.
- Having access to our representative to answer HR questions so I do not need to continuously go to updated classes is also valuble.
- Having the employees have access to online check-stubes and W2 for the entire time they have worked for the company is a benefit.
- Notices in advance for open enrollment is a benefit for all employees.
- In almost all cases the response for questions asked and things needed has been quick.
- I have to deal with management from another state that is one of our investors and at times the questions or items they needed were not able to be answered through Trinet but I do not believe this was Trinet's fault.
- My consultant/representative is wonderful and very quick to respond and helpful.
TriNet is used across our entire organization of 15-20 employees. They handle our payroll function - including onboarding new employees, our regular payrolls and employee transitions. They also handle all of our health care benefits program including medical, dental and vision. Finally, they provide us support for major HR issues that we must manage.
- Payroll.
- Employee onboarding and termination.
- Reporting greatly improved.
- Site search could be improved.
- Turnover with company representatives.
July 16, 2020
The Value TriNet provides to my Firm
TriNet is being used by the entire organization to handle our payroll and benefits. This enables us to focus on our core functions.
- TriNet sets up our benefits options so that they are easy to understand. This is important because our employees rely on these benefits to keep themselves and their families healthy.
- Through TriNet, we have access to clear and concise payroll reports that we have used for various purposes.
- TriNet has helped us facilitate family leave for some of our employees, which alleviated the stress these employees were facing.
- When our payroll is larger than usual, the process and deadlines for submitting it can be stressful.
- It would be helpful to be able to talk directly to certain experts that are addressing our questions rather than always having to communicate through our appointed representative.
We are a small 200-people company headquartered in Germany. We have a unit in the U.S. comprising approx. 10 people. We have no specialist for U.S. HR topics, so we use TriNet for that - mainly for payroll, but also when we need U.S. HR to advise. TriNet also fills out various official forms for us (e.g. maternity disability).
- Specialised in HR topics
- Everything can be done online, great system, easy payroll input, great reports, self-service for employees
- Quick response time to emails
- Phone number that can be used when calling from outside the U.S. could be provided
July 09, 2020
Highly recommended business partner
Score 9 out of 10
Vetted Review
Verified User
We utilize TriNet for our payroll, human resources, and group medical insurance among other things. Their staff are responsive and professional, and their services are top-notch. I've been very impressed with their team and their programs.
- Easy payroll processing.
- Human resource assistance and regulatory oversight.
- Managed costs and options for medical insurance.
- High levels of customer service.
- n/a
March 31, 2020
TriNet makes Human Resources effortless!
TriNet is our PEO.
- Benefits Administration
- Tax Administration
- Payroll
- Retirement Services
- Customer Service
- Admin Access on the mobile app