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Live Chat Software

Best Live Chat Software

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Live Chat Software Overview

What is Live Chat Software?


Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging/chat, video, and survey forms.

The two major use cases for these tools are sales qualification and customer support.

Live Chat Software Key Use Cases: Sales & Support

Using live chat software, salespeople can answer prospects' questions or initiate a consultative conversation--at a key point in the buyer's journey, when the prospect is already engaged with the website or free trial (for online software products). They can also collect the prospect's contact information in order to follow up based on the prospect's readiness/likelihood to buy, for example trying to set up a call vs. entering them into a marketing nurture drip sequence.

Used by support or customer success teams, live chat software allows customers who have questions or problems to connect with an individual agent and receive a response in real time, without having to call in and navigate an automated phone tree or submit a support ticket. (Although sometimes the agent on the other end of the live chat will end up submitting a support ticket for them.)

Like social customer service tools, proponents of live chat support consider it to be a better customer service experience, because recognition is immediate, there's a personal connection, and help can be delivered in context of the website or application. Also, issues addressed via IM are kept more informal than filing a help desk ticket, and more discrete than a social support case.

Live chat point solutions for the support use case are lighter-weight and easier to implement than a full help desk, but using an integrated live chat/help desk solution has its advantages, since the customer interaction history can be stored in one unified record, and tickets can be created/routed directly from the chat interface.

Live Chat Products

Listings (51-74 of 74)

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Marketeer is a hybrid human-machine live chat tool from Viclone Corporation in Spain.

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Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communicati...

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Acquire aims to help businesses streamline customer conversations for sales, support and onboarding. This real-time customer communication platform provides agents with tools including an interactive Co-Browse, Live Chat, Chatbot, Video & Voice calling. The vendor offers a 14 day free trial.

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LiveCall, from the small Polish company of the same name, is a website visitor or customer engagement tool that allows (targeted) customers to initiate a live phone call.

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Proonto, from the Israeli company of the same name, is a live chat platform that also includes access to a community of eCommerce support personnel, for online sellers.

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Kommunicate is a modern customer communication software for real-time, proactive and personalized support for growing businesses. According to the vendor, with Kommunicate, you can manage customer conversations, website chat, support agents, team conversations, customer delight aspects all at the...

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Chatbox is a live chat tool that aims to allow teams to personalize messaging at scale via automation. Chatbox connects an company's existing data and systems with messaging technologies in order to enable results-oriented conversations across texting, chat and social channels. According to the v...

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Blinger.io allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks. According to the vendor, key capabilities include: Create operator groupsAssign keywords to sort conversationsAssign to designated ...

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REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat,...

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According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Comp...

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Chat.io is modular chat platform that gives businesses the ability to talk to their website visitors, answer their queries and turn them into paying customers. The product enables customers to engage via website, SMS, email or social media platforms. Chat.io allows users to assist customers in re...

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ChatBot is a bot framework to build intelligent, conversational bots to talk to customers and provide information to users. According to the vendor, implementing ChatBot in messaging apps or web services doesn’t require programming skills. It offers advanced features along with simple integration...

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Contus Fly is an instant messaging app solution that helps businesses to build chat-apps. With expertise in this field for over a decade, Contus Fly provides chat app solutions to all kinds of parties from startups to reputed brands. Its API assists customers in building their own collective comm...

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ProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs provides an easy, quick way to engag...

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Welcome is live chat software for eCommerce brands. It enables users to chat with shoppers on their eCommerce site in order to answer questions and provide additional product information, with the ultimate goals of increasing conversion and purchase size, and decreasing returns.

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MessageBird Chat is an API that allows users to message customers on a variety of chat platforms, including Facebook Messenger, WeChat, Telegram, Line, etc. It is designed for use cases such as 1:1 customer support, gathering feedback from customers, sending notifications and reminders, as well a...

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eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase...

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[24]7.ai headquartered in San Jose specializes in AI virtual agent technology, but also provides a live chat application, via [24]7 Chat.

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When making an inquiry, customers can type out their message or make a phone call. On the other side, the agent will receive the request on their web browser, mobile app or phone depending on the medium in which the request is made. Once connected, if both parties are on either mobile or web, the...

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Vertical markets software specialist Internet Brands offers and supports Ngage Live Chat, a live chat tool for law offices, medical practices, or automotive dealers.

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Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams, claims the vendor. The Rocketbots platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Rocketbots unifies ...