Best Live Chat Software54Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.Velaro Live Chat1https://media.trustradius.com/vendor-logos/kY/mb/OKMOSNJR6WES-180x180.JPEGClick4Assistance2https://media.trustradius.com/vendor-logos/MH/WS/MV5T35I33XSC-180x180.JPEGClient Chat Live3https://media.trustradius.com/vendor-logos/HI/Bi/OK63UHV0M1TH-180x180.JPEGunblu4https://media.trustradius.com/vendor-logos/Uw/LA/M9UXRHOJ3NC3-180x180.PNGNetop Live Guide5https://media.trustradius.com/product-logos/93/LV/1QSMD3SWBDJL-180x180.PNGThe Chat Shop6https://media.trustradius.com/vendor-logos/Dr/Rg/DPTZ0C6WNUAH-180x180.PNGINSIDE7https://media.trustradius.com/product-logos/We/cH/KTRGFRAZ28J8-180x180.PNGMarketeer8https://media.trustradius.com/product-logos/dd/Ci/D2N7XRLLRL53-180x180.PNGREVE Chat9https://media.trustradius.com/product-logos/K5/kN/F77OSMFTEXL2-180x180.JPEGProProfs Chat10https://media.trustradius.com/product-logos/JM/7F/PZ2VCSOIOTO3-180x180.JPEGeGain11https://media.trustradius.com/vendor-logos/uP/U8/CTQ2000O9D6R-180x180.JPEGWelcome Commerce12https://media.trustradius.com/product-logos/Qq/zn/0MMFX7P0OTV4-180x180.JPEGChatbox13https://media.trustradius.com/product-logos/ED/p1/5EC1MB0KC4Z1-180x180.PNGKommunicate Customer Messaging Software14https://media.trustradius.com/product-logos/OW/T0/ZV10SGC40WD6-180x180.PNGBlinger.io15https://media.trustradius.com/product-logos/Gn/xX/TZ056O91XNPF-180x180.JPEGRocketbots16https://media.trustradius.com/product-logos/vc/vD/NNZDOIW12PTS-180x180.PNGliveConnect17https://media.trustradius.com/vendor-logos/sF/kG/24P4IJGQQIUF-180x180.JPEG[24]7 Chat18https://media.trustradius.com/vendor-logos/0H/sR/CGZ9W0NOFMIV-180x180.JPEGNgage Live Chat19https://media.trustradius.com/product-logos/Qo/af/ZLO9257RALQP-180x180.JPEGAiry20https://media.trustradius.com/product-logos/3c/c6/8CLQE5HKRUWD-180x180.JPEGJivoChat21https://media.trustradius.com/product-logos/Go/0K/OIWEHFFRN4J5-180x180.JPEGSynthetix22https://media.trustradius.com/vendor-logos/Ou/l8/CQBR1FCKNB54-180x180.JPEGIMIchat23https://media.trustradius.com/vendor-logos/8R/da/ABJJG2SUM26T-180x180.JPEG360Video24https://media.trustradius.com/vendor-logos/0d/R0/8CM1D41WO7OK-180x180.PNGUserlike25https://media.trustradius.com/product-logos/Sz/Kx/1ITDKTTCK99K-180x180.JPEG

Best Live Chat Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Live Chat Software Overview

What is Live Chat Software?


Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging/chat, video, and survey forms.

The two major use cases for these tools are sales qualification and customer support.

Live Chat Software Key Use Cases: Sales & Support

Using live chat software, salespeople can answer prospects' questions or initiate a consultative conversation--at a key point in the buyer's journey, when the prospect is already engaged with the website or free trial (for online software products). They can also collect the prospect's contact information in order to follow up based on the prospect's readiness/likelihood to buy, for example trying to set up a call vs. entering them into a marketing nurture drip sequence.

Used by support or customer success teams, live chat software allows customers who have questions or problems to connect with an individual agent and receive a response in real time, without having to call in and navigate an automated phone tree or submit a support ticket. (Although sometimes the agent on the other end of the live chat will end up submitting a support ticket for them.)

Like social customer service tools, proponents of live chat support consider it to be a better customer service experience, because recognition is immediate, there's a personal connection, and help can be delivered in context of the website or application. Also, issues addressed via IM are kept more informal than filing a help desk ticket, and more discrete than a social support case.

Live chat point solutions for the support use case are lighter-weight and easier to implement than a full help desk, but using an integrated live chat/help desk solution has its advantages, since the customer interaction history can be stored in one unified record, and tickets can be created/routed directly from the chat interface.

Live Chat Products

Listings (51-75 of 77)

We don't have enough ratings and reviews to provide an overall score.

Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communication …

We don't have enough ratings and reviews to provide an overall score.

Swiss company unblu offers their eponymous live chat tool that features co-browsing, document sharing, and more.

We don't have enough ratings and reviews to provide an overall score.

INSIDE by Powerfront is a customer engagement tool built around live chat and site visitor behavior monitoring.

We don't have enough ratings and reviews to provide an overall score.

Marketeer is a hybrid human-machine live chat tool from Viclone Corporation in Spain.

We don't have enough ratings and reviews to provide an overall score.

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Fa…

We don't have enough ratings and reviews to provide an overall score.

ProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs provides an easy, quick way to engage w…

We don't have enough ratings and reviews to provide an overall score.

eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase fo…

We don't have enough ratings and reviews to provide an overall score.

Welcome is live chat software for eCommerce brands. It enables users to chat with shoppers on their eCommerce site in order to answer questions and provide additional product information, with the ultimate goals of increasing conversion and purchase size, and decreasing returns.

We don't have enough ratings and reviews to provide an overall score.

Chatbox is a live chat tool that aims to allow teams to personalize messaging at scale via automation. Chatbox connects an company's existing data and systems with messaging technologies in order to enable results-oriented conversations across texting, chat and social channels. According to the vend…

We don't have enough ratings and reviews to provide an overall score.

Kommunicate is a modern customer communication software for real-time, proactive and personalized support for growing businesses. According to the vendor, with Kommunicate, you can manage customer conversations, website chat, support agents, team conversations, customer delight aspects all at the sa…

We don't have enough ratings and reviews to provide an overall score.

Blinger.io allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks. According to the vendor, key capabilities include: Create operator groupsAssign keywords to sort conversationsAssign to designated ope…

We don't have enough ratings and reviews to provide an overall score.

Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams, claims the vendor. The Rocketbots platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Rocketbots unifies mes…

We don't have enough ratings and reviews to provide an overall score.

When making an inquiry, customers can type out their message or make a phone call. On the other side, the agent will receive the request on their web browser, mobile app or phone depending on the medium in which the request is made. Once connected, if both parties are on either mobile or web, they c…

We don't have enough ratings and reviews to provide an overall score.

[24]7.ai headquartered in San Jose specializes in AI virtual agent technology, but also provides a live chat application, via [24]7 Chat.

We don't have enough ratings and reviews to provide an overall score.

Vertical markets software specialist Internet Brands offers and supports Ngage Live Chat, a live chat tool for law offices, medical practices, or automotive dealers.

We don't have enough ratings and reviews to provide an overall score.

Airy headquartered in San Francisco offers a shared inbox for teams, with reply message automation, feedback templates, and automated opt-in subscription features on its advanced plan.

We don't have enough ratings and reviews to provide an overall score.

JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.

We don't have enough ratings and reviews to provide an overall score.

Synthetix in Takely offers software supporting three AI-powered Customer Service channels, including FAQ web self-service, AI-augmented Live Chat and agent knowledge-base for a complete, out-of-the-box multi-channel solution for customer service, sales and support.

We don't have enough ratings and reviews to provide an overall score.

IMIchat is a live chat and help agent communication tool, from IMImobile headquartered in London.

We don't have enough ratings and reviews to provide an overall score.

360Video from Indian company Customer360 is a live chat tool with site visitor tracking, geoprofiling, and video enabled.

5 Ratings

Userlike is a live chat software that allows website visitors to connect with service operators in the moment of greatest need - when a question pops up while browsing product pages.The vendor says Userlike was designed to work great on any device whether customers are browsing from their desktop, c…

TrustRadius Top Rated for 2020

2020 Top Rated Live Chat Software

There are plenty of options out there, but here's our shortlist of the best Live Chat Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.