INSIDE by Powerfront is a customer engagement tool built around live chat and site visitor behavior monitoring.
Live Chat Software
Best Live Chat Software
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Live Chat Software Overview
What is Live Chat Software?
Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging/chat, video, and survey forms.
The two major use cases for these tools are sales qualification and customer support.
Live Chat Software Key Use Cases: Sales & SupportUsing live chat software, salespeople can answer prospects' questions or initiate a consultative conversation--at a key point in the buyer's journey, when the prospect is already engaged with the website or free trial (for online software products). They can also collect the prospect's contact information in order to follow up based on the prospect's readiness/likelihood to buy, for example trying to set up a call vs. entering them into a marketing nurture drip sequence.
Used by support or customer success teams, live chat software allows customers who have questions or problems to connect with an individual agent and receive a response in real time, without having to call in and navigate an automated phone tree or submit a support ticket. (Although sometimes the agent on the other end of the live chat will end up submitting a support ticket for them.)
Like social customer service tools, proponents of live chat support consider it to be a better customer service experience, because recognition is immediate, there's a personal connection, and help can be delivered in context of the website or application. Also, issues addressed via IM are kept more informal than filing a help desk ticket, and more discrete than a social support case.
Live chat point solutions for the support use case are lighter-weight and easier to implement than a full help desk, but using an integrated live chat/help desk solution has its advantages, since the customer interaction history can be stored in one unified record, and tickets can be created/routed directly from the chat interface.
Live Chat Products
Listings (51-75 of 76)
Swiss company unblu offers their eponymous live chat tool that features co-browsing, document sharing, and more.
The Chat Shop is a managed live chat tool from the UK company of the same name.
Marketeer is a hybrid human-machine live chat tool from Viclone Corporation in Spain.
Client Chat Live is a live chat tool from the Austin-based company of the same name.
Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conve...
REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat,...
ProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs provides an easy, quick way to engag...
Welcome is live chat software for eCommerce brands. It enables users to chat with shoppers on their eCommerce site in order to answer questions and provide additional product information, with the ultimate goals of increasing conversion and purchase size, and decreasing returns.
eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase...
Kommunicate is a modern customer communication software for real-time, proactive and personalized support for growing businesses. According to the vendor, with Kommunicate, you can manage customer conversations, website chat, support agents, team conversations, customer delight aspects all at the...
Chatbox is a live chat tool that aims to allow teams to personalize messaging at scale via automation. Chatbox connects an company's existing data and systems with messaging technologies in order to enable results-oriented conversations across texting, chat and social channels. According to the v...
Blinger.io allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks. According to the vendor, key capabilities include: Create operator groupsAssign keywords to sort conversationsAssign to designated ...
Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams, claims the vendor. The Rocketbots platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Rocketbots unifies ...
When making an inquiry, customers can type out their message or make a phone call. On the other side, the agent will receive the request on their web browser, mobile app or phone depending on the medium in which the request is made. Once connected, if both parties are on either mobile or web, the...
7.ai headquartered in San Jose specializes in AI virtual agent technology, but also provides a live chat application, via 7 Chat.
Vertical markets software specialist Internet Brands offers and supports Ngage Live Chat, a live chat tool for law offices, medical practices, or automotive dealers.
JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.
Airy headquartered in San Francisco offers a shared inbox for teams, with reply message automation, feedback templates, and automated opt-in subscription features on its advanced plan.
IMIchat is a live chat and help agent communication tool, from IMImobile headquartered in London.
Synthetix in Takely offers software supporting three AI-powered Customer Service channels, including FAQ web self-service, AI-augmented Live Chat and agent knowledge-base for a complete, out-of-the-box multi-channel solution for customer service, sales and support.
Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communicati...
The Engage Live Sales Dashboard is an HTML5, browser-based interface that enables users to log into and initiate real-time sales with their web-based visitors, prospects, customers and partners. From this central location users can share their availability (online status), manage real-time conver...
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
360Video from Indian company Customer360 is a live chat tool with site visitor tracking, geoprofiling, and video enabled.