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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Recent Reviews
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What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
(51-75 of 276)Companies can't remove reviews or game the system. Here's why
In the communications infrastructure, we use Cision Communications Cloud (TrendKite)* to keep track of the impact of our media outreach efforts and track trends with respect to how the UAW is mentioned in the news. We use it to create regional and topic level reports on media sentiment and impact.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
March 25, 2020
Cision Communications Cloud Review
Our entire agency uses the platform to monitor for media placements on behalf of our clients. This way, we can keep track of each client's placements in one place as well as utilize any metrics.
The agency uses Cision Communications Cloud (TrendKite)* across the entire PR department. We use it to measure and quantify the results that we generate for clients, and to create visually pleasing, easy-to-digest dashboards that we can incorporate into our reporting structure.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
March 24, 2020
Solid comms reporting platform
One of the measures of corp comms performance - Cision Communications Cloud (TrendKite)* helps us to get a view of our competitive/peer relative performance. We use it also to track how we do in target pubs and key message association.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
March 24, 2020
Cision Communications Cloud review
We use Cision Communications Cloud (TrendKite)* for media tracking and reporting for various clients in a number of industries. It simplifies reporting, making the process easier and faster.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
March 12, 2020
Cision at a Glance
Cision is being used by our PR and Digital department within our cleantech, mobility and real estate practice. We leverage Cision to help us find media contacts, however, a lot of the information is outdated.
Cision Communications Cloud is being used within our marketing area to monitor press and social mentions across our entire US group of companies. This also helps us manage our reputation through real-time alerts. Our subject matter experts also use it to keep up on industry topics via daily email alerts.
February 26, 2020
Quite basic--Doesn't do what is sold
One department, PR, uses Cision Communications Cloud (TrendKite)*. Monitoring and application of various measurement frameworks for a hard to measure and quantify area, as well as for campaign tracking.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
Score 3 out of 10
Vetted Review
Verified User
Cision Communications Cloud (TrendKite)* is being used globally by the company and every market PR is asked to use the platform for consistent monitoring of media coverage worldwide. From what we've experienced considering the evolving nature of media, market differences, using a single tool and platform has proven difficult in order to fully cover our media results and to be able to measure them.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
February 14, 2020
An analytics software that helps prove the worth of PR
Cision Communications Cloud (TrendKite)* is used within the PR/communications department to track sentiment and news coverage. It allows us to have a "big picture" view of our coverage in news stories.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
February 07, 2020
Dynamic PR Analytical Platform
Cision Communications Cloud (TrendKite)* is used by the Communications department only to track media coverage and see the effect of our PR activities in the media, as well as some social media.
*[This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
*[This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
February 04, 2020
Best product, best price
We use Cision Communication Cloud (TrendKite)* to track our PR metrics to help us understand how we stack up against our competition and what areas we can improve. It is only being used by the marketing department.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communication Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communication Cloud.
January 27, 2020
Useful Tool for Busy MarComm Execs
We use Cision Communications Cloud (TrendKite)* for a number of reasons. On the day-to-day, it provides a quick snapshot into our earned media mentions, as well as serving as a source of information specifically related to our industry. At a higher level, we are able to see the value of our earned media and quantify ROI of our media outreach efforts. Another reason I find Cision Communications Cloud to be so valuable is the extensive list of media contacts and the ability to search for journalists who are interested in and already writing about our industry.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
January 22, 2020
Positive & Excited to Keep Using Cision Communications Cloud
It is being used across the communications team (department), and it addresses giving our team specific metrics backing out our earned media.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
December 03, 2019
Very happy with Cision Communications Cloud!
We are currently using Cision Communications Cloud (TrendKite)* to monitor client coverage. It catches coverage for us that we can't always access through a simple Google search.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
November 21, 2019
Good tool if you are launching your own campaigns, however support is not what it used to be
It's being used in the PR department but for organization-wide campaigns. It allows us to reach out to influencers that might be interested in a specific topic and ask them to take any action, whether that is share news, download a whitepaper, make a purchase, etc.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
November 12, 2019
The best option in a not so great field
We are using Cision Communications Cloud (TrendKite)* across our base of accounts to consistently measure media results and more easily track competitors, key messages and share of voice. Ultimately we use it to provide more consistent measurement and demonstrate ROI to our clients.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
November 08, 2019
Review from an agency of Cision's database offerings
We use it specifically within the PR team as a way to identify the best editors to pitch for our clients.
November 07, 2019
How Cision Communications Cloud can Help Enhance Your PR Reports
Cision Communications Cloud (Trendkite)* is currently used in our Communications & Marketing Departments across our entire organization to track media insights, create extensive reports for corporate partners and strategize on the best way to tell our story utilizing the tools available to us on Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
November 06, 2019
A great tool to monitor media coverage
Cision Communications Cloud (TrendKite)* has been used within the Marketing team to monitor the company's global media coverage and inform staff on important media mentions.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
We currently use Cision Communications Cloud (TrendKite)* in the communications (PR) department. The main business "problem" it addresses is having a source to track down clips about the company. A big bonus of Cision Communications Cloud is the analytics associated with the clips it pulls in. We produce monthly and yearly reports recapping our media coverage while heavily relying on the data Cision produces to qualify and quantify our work as a department.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
November 01, 2019
Not just a passing trend!
We are using it to track media mentions and to create media coverage reports. It is being used exclusively within the communications department. We receive a lot of coverage in the media and keeping track of it without a platform was virtually impossible. This is where Cision Communications Cloud (TrendKite)* came in. It makes it much easier.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
November 01, 2019
Good product, user-friendly.
Very useful and accurate info, timely information, well presented.
It's used by some account teams to track traditional and social media coverage of our clients and their competitors. It addresses the need for media "listening" that's essential to the marketing/public relations business: we need to have a complete, up-to-date understanding of what's being said about our client companies in public forums. Cision Communications Cloud (TrendKite)* allows us to automate the research required to perform this function.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
October 28, 2019
It's OK
We use Cision Communications Cloud (TrendKite)* to quantify the results of our work.
*This review was written near the time Cision acquired TrendKIte. TrendKite is now part of Cision Communications Cloud.
*This review was written near the time Cision acquired TrendKIte. TrendKite is now part of Cision Communications Cloud.