TrustRadius Insights
iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
Starting at $1,700 per month
View PricingOverview
What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Applicant Tracking (122)9.696%
- Candidate Search (121)9.393%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.888%
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.getapp.com/hr-employee…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,700 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
iCIMS Video
iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 200 |
| Supported Languages | All |
Frequently Asked Questions
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
iCIMS starts at $1700.
Reviewers rate Collaboration highest, with a score of 9.7.
The most common users of iCIMS are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(375)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
-
Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
-
Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
-
Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
Reviews
(101-125 of 147)Companies can't remove reviews or game the system. Here's why
December 20, 2019
Talent management using iCIMS
iCIMS is being used by the Recruitment team only for talent management. It is being used to advertise new positions on the company website. The team maintains a log of existing positions in iCIMS. New candidates and existing employees can view the jobs and apply to the positions. The profiles and resumes are then directed to HR for screening.
- It is easy to add new orgs in iCIMS.
- It is easy to set up feeds with other HR systems.
- As a standalone talent management system, iCIMS works great. But, many companies are moving towards an approach where one HR system encompasses all functions.
- It is easy to interface with other systems but there is a lag of a day for data to get updated.
December 14, 2019
Unless you a large, enterprise client, iCIMS isn't for you
We currently use iCIMS as our CRM and Talent Acquisition suite within North America. The whole organization has access to the system. We use the system for all non-exempt and exempt hiring, across the U.S. and Canada. The business problems this suite addresses are largely tied to hiring and adding candidates to our talent community.
- This suite is very scalable and can take on thousands of employees and candidates.
- The talent community is fairly robust.
- Reporting is very clunky and is difficult to pre-program.
- Customer service is difficult to work with, especially if you aren't an enterprise-level organization.
October 09, 2019
Great solution for organizations hiring at scale!
Galileo Learning is a multi-site summer camp that operates at scale serving dozens of locations in multiple states. Because the camp operates only during the summer, there is a high-volume recruitment and selection process that is in high gear from December through late May every year. During these months, a team of <10 collaborates to source, screen, hire, and onboard over 2000+ staff. There is simply no way to manage an operation at this scale without a well designed applicant tracking system that can support a complex, multi-stage process.
- Easy to use pipeline interfaces that allowed me as a senior team member to allocate applicants to our team of screeners in a sleek, intuitive fashion.
- Good support for email templates, our communications looked and felt like they came from our organization rather than clunky automated forms with iCIMS branding plastered over it instead of our own.
- Lots of features used by our onboarding team to manage documentation process for more candidates than any human would be able to keep track of using memory alone.
- Occasional technical bugs and outages, without a strong customer service presence. It'd be nice to see the company invest more in taking care of their enterprise clients.
- We had to use a 3rd party scheduling software to manage our interview calendars, due to some limitations in functionality on the iCIMS platform having to do with managing interviewer availability.
September 18, 2019
iCIMS - Good for Candidate Triage, Bad for Notifications, Email, and Mobile Access.
iCIMS is being used within my organization to help organize and manage job applicants across multiple roles. It provides an interface that helps hiring managers review candidates and decide whether or not to pursue a further interview. It also provides opportunity to send follow up and/or rejection communications from within the web app.
- Organize candidates - iCIMS makes it easy for me to see who has applied for which roles, and to view resumes, cover letters etc.
- Screen candidates- iCIMS offers the hiring manager the opportunity to pose screening questions to candidates. While these don't automatically weed out any candidates, their responses are easily viewed, and helps hiring managers get a better overall picture of the applicant.
- Triage candidates - iCIMS makes it easy for a hiring manager to quickly triage candidates into "buckets" based on whether there is further interest in a candidate, or whether to reject a candidate.
- Notifications - I can't believe in this day and age that I cannot configure iCIMS to automatically email me when I have a new applicant for a role. Instead, I have to go there every day and look to see if I have any new applicants.
- Email - While iCIMS offers the opportunity to send follow up and/or rejection emails to candidates, the interface is clunky and sometimes does not work, especially if a candidate has provided an invalid email address - this brings down the whole email response feature.
- Sharing Candidates - Despite using it for 2 years, I've yet to find a way to share a candidate to one of my peers for one of their open roles from within iCIMS.
August 16, 2019
iCIMS - cutting edge system for your recruitment needs
We use iCIMS across our whole organization. This includes 3 states and more than 40 locations. Initially iCIMS helped us to go electronic with our application process and really streamline how the overall candidate is reviewed. Today, iCIMS continues to help us to manage our candidate flow as well as manage job openings.
- iCIMS allows multiple managers at multiple locations (within a region) to review and share a pool of candidates with a central place for communicating where the candidate is at in the application (review, screen, interview or hire) process.
- Likewise the candidate does not have to need to complete several different applications for multiple locations. They build a profile once and then apply to only the jobs they are interested in with a few clicks.
- Admin Users are allowed freedom to manage several pieces within the platform and their own career portals. For example, they are able to create new company locations, update verbiage on career portals and workflow bins and statuses within the platform.
- Applicants are counted everytime they are in the Identified Bin. So that if they have applied to more than 1 job, they are not 1 applicant but rather counted several times over. Within reporting, we wish there was a way to identify these individuals on certain reports or to not have them count multiple times on certain reports.
- Wish there was a way to report on how many applicants were not selected based on a reason type and for what job or by what manager. This would allow us to do further trending as to why we are not selecting or hiring candidates.
- When building a new Job Template, that it would not be assigned a job id like all other active job openings are. That when selecting the status of template, it would not automatically assign an ID.
Our company uses iCIMS Talent Acquisition Software Suite for onboarding and for job requisitions and postings. We also manage all of our candidates in iCIMS. We use it across the whole organization to recruit new hires. It gives us easy access to the candidates who apply to each position, and we can manage our job listings on iCIMS. ICIMS has a lot of capabilities, it's just taking the time to learn what it can do for your company.
- It is easy to house all candidates in one system. It has all the features you would need as a company to move the candidate through the recruiting process and create your own workflow within the system. You can easily move candidates to different job postings and you can add notes to candidates' profiles.
- You can customize your onboarding and recruiting documents to your company. It's easy to assign documents to employees or candidates, and you can have them easily electronically view and acknowledge documents.
- Reports are easy to run and pull on iCIMS. You don't need the system to sync overnight like other systems, everything is done in real time.
- Our recruiting department relies heavily on iCIMS, and there have been times where iCIMS has been completely down for hours. It's hard for them to do their job when the system they use does not work at times.
- There are a lot of capabilities in iCIMS, but it's hard to learn all of it without the proper training.
- It's hard to customize the reports to how you want it. They have default reports, but if you want it more customized to your company, it's not as user-friendly as the standard reports.
iCIMS is currently being used by our Talent Acquisition team to manage our job postings on our career page and those applicants that apply to our jobs. We share candidates with our management team, we schedule interviews and process background checks through iCIMS.
iCIMS helps us stay organized as a team when it comes to the management of requisitions and candidates across the organization.
iCIMS helps us stay organized as a team when it comes to the management of requisitions and candidates across the organization.
- iCIMS makes it easy to manage our job postings on our website. We have multiple brands and we have separate web portals for each brand all housed in the same account.
- iCIMS is easy to use whether it is on desktop, mobile or tablet. It's the ATS on the go that allows us to stay connected.
- The ability for us to integrate our ATS with various vendors makes the process move fasted by not having to navigate between multiple systems.
- The Account Management team at iCIMS is very responsive to our needs and want to make sure we are having a positive experience.
- iCIMS could benefit from working with a few more vendors in allowing for integrations. We use a few resources that are not currently integrated and we have asked if they plan on working with these vendors in the future. Make sure you go though all your vendors when assessing iCIMS.
- Reporting on iCIMS can be intense. There are so many variable that it can become overwhelming for someone the first few times. Training is available and I would recommend that to all new users.
November 19, 2018
iCIMS - Recommended for Your Applicant Tracking Needs
iCIMS is used primarily as our applicant tracking system and takes the applicant through the complete new hire process. We are able to prescreen all applicants and determine if we are going to move forward with them. We are able to move applicants to other job requisitions that we feel they may be better suited for. We are able to reject and offer candidates. When we offer, we are able to track their status all the way through the completed background and additional onboarding paperwork. Everything is automated and electronic, so we are no longer swimming in paperwork for every applicant. iCIMS is used across our entire company and allows us to network our applicants with other accounts if we feel they are not a good fit for us.
- Applicant tracking - it allows us to keep up with their status in the entire new hire process
- Ease of use - iCIMS is very user-friendly
- Organization - iCIMS is very clearly labeled and organized, so you never have to search too far for someone or something
- Lagging - sometimes iCIMS lags out, although that could be our server and not the system itself.
- Making offers - it requires multiple steps to make an offer. You have to hit "extend offer" and then close out and reopen the offer before you can send it. Again, that could just be our setup.
- Color scheme - okay, it's rather boring. Just black and white. I'd love to see it more customizable to where we can use our personality while using the system.
September 07, 2018
Would NOT recommend.
Score 1 out of 10
Vetted Review
Verified User
The product is great. Mainly utilize the system for sourcing.
- Sourcing
- Process Flow
- Too many bells and whistles.
- Training is very poor for a robust system such as iCIMS.
- Customer Service is very, very, very poor. Particularly the Account Managers. Will tell you anything to purchase/jupgrade the service.
- Not a user friendly system.
April 15, 2018
Worth it to learn it...it can do anything
I consulted for a trucking company that did not have an ATS in place. NOTHING. They were big enough that we decided to implement a solution that would allow them to continue to grow. Their processes were clunky when they existed at all. This streamlined everything! We wanted something that was mobile friendly, friendly for the "non-recruiters" in the organization, with common sense searchability from both ends.
- Integrates well with TONS of job boards
- Amazing reports that are VERY user-friendly. You can track ANYTHING!
- Great passive talent management
- It's a "big" system. It takes some training.
- Slow to load occasionally
- It took us a while to be able to sort candidates effectively
- Many processes are able to be utilized but difficult to do the first time
February 01, 2018
iCIMS Review
iCIMS software is currently being used by the talent acquisition department at our organization although other areas touch the software as well. This software solves the problem of a recruitment platform. Prior to starting with my company they had no internal database or recruitment platform. I was astonished so we researched platforms and took demos and found that iCIMS fit our needs most.
- Database for resumes, saves all resumes and information on candidates.
- Templates for sending automatic emails to large populations. Saves a lot of time!
- Easy to use and user-friendly.
- Mobile version can be improved as well as mobile capabilities.
- Auto-populating fields could save a lot of time. So parsing resumes.
- More training demos.
December 22, 2017
iCIMS Platform Review from an Enterprise-Client Perspective
Our organization is complex with multiple legal entities and thousands of locations which include unionized facilities. We utilize iCIMS to post and manage the hiring process for all US-based external and internal competitive jobs across our organization. The Recruit module is also utilized (to a lesser extent) in 6 other countries and 3 languages.
- Configurability; they give a great deal of control to the company. Having this flexibility means you can be more agile in your approach and don't have to pay a fee every time you want to make a small update.
- Training Resources; iCIMS has a robust knowledge base on their help site and I rarely find an article or video that's out of date (how they manage to create new content and keep all the existing content up to date is beyond me!). Their training team is fantastic and they regularly host pieces of training for both Recruiter Users and User Admins at their offices which are free of charge to their clients - if you can secure a spot, that is- they tend to fill up quickly!
- Searching/Reporting; I provide this 'pro' of the iCIMS platform somewhat cautiously for two reasons. First, I don't have much experience in this area outside of iCIMS. And secondly, I've gotten feedback from end users that it's confusing. But, I'm still listing this as a 'pro' because as I've become adept at building queries, I can see a ton of capability. A User Admin or Super User who is comfortable navigating the system and with a good awareness of their platform can build quite detailed and sophisticated searches that provide hugely valuable information. Recruiting Users, who have a more narrow scope in the system may need some training to get what they need. I do know that iCIMS is working on the interface to make searching more intuitive for recruiters - similar to other search forms they may use to look for passive candidates online.
- Conditional Logic; This is the biggest opportunity for improvement for iCIMS. Not having this functionality becomes an issue when we want to prevent users from doing something based on a set of other - sometimes unrelated - conditions. Conditional logic would allow us to set up a more prescriptive process which would reduce user error and help maintain compliance. They have JUST released some promising new functionality in this area and I hope to see similar types of improvements around conditional logic elsewhere in the platform soon.
- Onboarding; Okay, we all know the purpose of an Applicant Tracking Systems is (at least historically) to track APPLICANTS. But if you've been involved in attempting to design a streamlined onboarding process, you know it's a beast all it's own. The capabilities of the Onboard module in iCIMS are . . . acceptable. It's functional, but it's not great. For the company with less complexity, I think the Onboard module would be a wholly sufficient. However, for more complex organizations, what's lacking becomes a bit more obvious (conditional logic would also be a huge win if applied to the onboarding module!)
- As with almost everything in iCIMS, you do have the ability to configure the content of the onboarding portal(s) to your liking. However, the user-interface itself leaves a lot to be desired and isn't nearly as sleek as the rest of the platform. They've recently released an update with some improved functionality and it seems like they are beginning to dedicate more resources to this area, so that's exciting. We've had over 15k new hires funnel through our onboarding process in iCIMS this year so by no means is this a deal breaker but I do hope for some functional and aesthetic improvements in the coming year.
December 21, 2017
Powerful but not easy to use
We use iCIMS Talent Acquisition to move a candidate through almost all stages of the pipeline, including some sourcing.
- Candidate tracking at scale
- User interface
- Candidate searches (sourcing)
- Candidate profiles in a single tab
- Candidate activity feed
December 18, 2017
iCIMS - Top Contender for an ATS!
We currently utilize iCIMS as our applicant tracking system withing the recruiting team.
- Flexibility on completing configuration requests on your own (for the most part).
- Great customer service team
- Some reporting features are not as robust; can be a challenge to create.
It is being used across the enterprise to manage goals and performance reviews. It allows employees and managers to easily and securely create and share goals, and to collaborate on individual employee performance. It also manages the entire feedback cycle between the manager and employee, greatly simplifying our performance assessment process.
- Storing and creating goals.
- Collaborate on employee performance.
- End to End process management.
- The interface is not intuitive. I have to hunt and peck every time I need to get to my goals. This may be a result of our implementation, I'm not sure.
- The interface should be modernized. It has an old look and feel, and is a bit clunky when saving updates.
- I have lost information mid edit, and others have as well. Need to keep drafts like Confluence does. In fact, Confluence should be used to guide ICIMS UX path forward.
March 08, 2016
The are good acquisition tools but iCIMs is the perfect tool to find and hire new talent.
It's being use by a department and it helps address talent acquisition as well as competent employees.
Also, it helps understand certain characteristics to avoid high turnover as the individuals being hired are the best in the industry.
Also, it helps understand certain characteristics to avoid high turnover as the individuals being hired are the best in the industry.
- It allows us to find and screen top talent in the system with ease
- Can get relevant employee profiles for specific tasks
- The user interface is easy to use and many features as well as capabilities
- The UX can be improve a bit to make it intuitive.
- New functionalities can be added to the system to help determine certain areas of opportunity for the possible new hire.
- The back end can be improved to make a solid and reliable software.
March 02, 2016
A Solid Choice
We use iCims Talent Acquisition Software within our HR department to collect resumes, post jobs, communicate with potential candidates and schedule meetings. The system allows us to do a lot more within the module rather than using the module and doing other things offline (such as emailing candidates and scheduling interviews). It is a definite upgrade from our former system which was pretty rudimentary. There are even more features available to us that we aren't using just yet; need to find the time to implement them (e.g. hiring manager access, outside recruiter access).
- The interface is great
- The ability to manage the recruiting process within the system
- Ability to see history of candidates
- Could be a tad more user-friendly - you absolutely have to complete training to use the system, would be nice if it were a little more intuitive.
February 16, 2016
Take back control over your hiring process
We use ICIMS both on the Mosaic and Acosta Corporate recruiting side, as well as for any full time field hires. If we hire them or pay them in ADP vs. Ceridian, we are using it to hire that candidate. The rest of our recruiting team for field hires uses Taleo. ICIMs works much more quickly than Taleo in terms of big data, and the visual/buckets set up (resume review, send to EBI, send to ADP) corresponds best to our on boarding process. It also integrates a bit as a CRM as it allows us to track our communication with the client teams by sending correspondence through it (reviewing candidates, setting up drug screens etc.).
- Integration with job distributors - scraping to outside job boards.
- Integration with other on-boarding systems- ADP, EBI etc.
- Resume preview - would LOVE a feature that allows me to hover over resumes and preview them more easily.
- Workflow progression - too many click thrus with adding notes, etc., vs. going right to the next step.
Frankly, we don't use all the functions/features of the software but it helps organize our recruitment efforts all in one platform.
- Easy to review and rate incoming applications/resumes; especially since iCims upgraded their interface to reduce the number of clicks to accomplish this.
- Easy to get our job postings out to social media via the iCIMS "advertise" feature.
- Fairly easy to email past candidates to keep in touch and develop a talent source from a growing pool.
- Easy to post our jobs.
- More work is definitely needed on the main interface to help make it even more intuitive and reduce the number of steps involved in reviewing candidates and "accepting" or "rejecting" them.
- More integration with social media. Our package was just upgraded, so this already may have been accomplished. We'll see.
- Emailing select groups of past candidates is still a little awkward. Would love to be able to sort the candidates and create more specialized groups and touch points to email them and create stronger ties and talent source pools. Would love to be able to tailor and send out newsletters, blog posts and specialized job announcements to them. May be create and advertise special events (job fairs & open houses).
- Would love to see a feature where candidates and others can recommend a friend seeking employment.
- Would love to have the ability to create email contact lists for job referral sources at colleges, labor dept offices, vocational schools, employment help organizations and others to which we could create and push out our job posts, e-newsletters and event invites to them with a click.
December 23, 2015
iCIMS is the best ATS on the market
iCIMS was selected to help our organization better manage the requisitions and applicants in the recruitment process. It was used within HR to manage all the applicants and candidates throughout the organization. iCIMS helped us to better manage the requisition creation and approval process. It involved our managers in approving the requisitions more quickly than doing this through interoffice mail. We were better able to manage and measure our job board usage and effectiveness. Candidate management was a snap since everything was accessible from the main landing page. That page could be changed by the recruiter to help them better manage the process. The onboarding tool was pretty slick too.
- Customer service is second to none. It is the best I have encountered.
- Everything is configurable. It is easy to change the process to better match your process
- Always improving. New features and functionality continue to keep you on the cutting edge
- Social Media tool is the best tool ever
- Nothing. They listen to their customers and quickly implement those areas to improve.
- Nothing. They are so responsive in improving their product.
November 11, 2015
Talent Acquisition Technology & Analytics
Score 8 out of 10
Vetted Review
Verified User
We are using iCIMS for our overall recruiting cycle. We feed in open positions via an interface from Workday into iCIMS. This product is being used by our HR/Talent Acquisitions team. iCIMS has really made life easier for our recruiters,coordinators, hiring managers and upper management as it is a very easy to use tool and has an amazing dashboard setup that you can tailor to any audience. In the past we used another ATS system which was very clunky, but now with iCIMS we can take full control of not just our candidates, but the overall recruiting cycle.
- iCIMS is a very customizable system. We are constantly making changes and adding new fields in iCIMS and the best thing is that the system administrator has the access to make all these changes.
- The dashboard capabilities that iCIMS provides in its platform are amazing. You can literally tailor a specific user login to see only those dashboards that you feel they need access to see.
- The workflow feature that iCIMS has allows for cleaner reporting, as you can't skip a step when moving a candidate thru the workflow.
- iCIMS can improve the reporting capabilities as you can't have multiple logic setup when creating a report.
- I think they can improve the security administration piece as the system admin can't tailor the security. You need to contact iCIMS so they can make changes.
- iCIMS needs to do a better job when looking for partners to integrate their systems with. We currently are in the middle of integrating iCIMS with TalentWise and this integration has not gone too well.
October 07, 2015
iCIMS ATS review from a 19 year veteran
Score 9 out of 10
Vetted Review
Verified User
I support iCIMS for my Current Client. It is being used as an ATS and also for some position management functions for the HR department. It is being used in the US only at this time.
- Easy to set-up compared to other ATS systems.
- Good workflow thru the application from first candidate submission to onboarding
- reporting and searching are easy to do and does not take an "IT" degree to use
- Integrations with HRIS systems work well
- Support is very responsive and knowledgable
- Account manager is also responsive and great to work with
- Most functions/changes to the system can be done with in house staff
- Frequent updates to system functionality, continuous improvement
- Takes feedback from there clients on improvements and new functionality.
- Great candidate experience in being able to complete the application process quickly
- Integrations are not 100% functional with some 3rd party vendors
September 30, 2015
From Taleo to iCIMS...
iCIMS is used as our applicant tracking system. In addition, we use it to have all new employees complete onboarding paperwork prior to the first day. The system also integrates with our IT department and ADP system so that we could eliminate the need to re-key information into multiple systems. The system helps address the administrative attention that our previous ATS and paper onboarding process required.
- The system is intuitive from an ATS standpoint. It is easy to review candidates in a job.
- Customer service is available via phone or online ticketing system. It is rare that a customer representative who answers the phone can't handle the issue during the call.
- The software streamlines our offer letter and approval process.
- Integrating iCIMS with other software or departments is painful. We had a scheduled 12 week integration with iCIMS & ADP last more than 15 months.
- Not all members of the iCIMS team share the same customer service centric attitude that the help desk and our Client Relationship Representative has.
- The onboarding product could be improved. Currently this is done through "iFORMS" which are essentially word documents with fields that can be completed. It would be nice if the system allowed the fields to be re-formatted or have a more visually appealing look.
June 03, 2015
iCIMS - applicant tracking made easy and fun!
Score 10 out of 10
Vetted Review
Verified User
iCIMS was chosen as our applicant tracking system after reviewing several options. It is our primary hiring tool. iCIMS allows us to post jobs, receive applications, search resumes to find the ideal candidates for a given opening, track the interview process, create offer letters, and onboard new hires. It is a one stop hiring solution.
- Customizable to an organization's specific hiring process.
- User interface is easy from both the front and back end.
- Strong resume search function enables recruiters to find the right candidates quickly without wasting time looking at unqualified resumes.
- Customizability to a specific recruiting process is great, but there are certain features set in stone. When it comes to customizability, more is always better.
- While implementation of the product was smooth, there were some issues with custom forms. Nothing that was not handled well in the end by the iCIMS staff though.
- While easier to use than most applicant tracking systems, there is a ramp up time for recruiters to be able to take full advantage of the system.
June 03, 2015
iCIMS Should Be On Every Company's Short List!
Score 9 out of 10
Vetted Review
Verified User
Used across my entire organization and I have 4 recruiter users on it. It's the platform that helps us fill 300-400 positions a year. It's basically all things Talent Acquisition for us.
- Very user friendly
- Very user customizable vs. having to submit requests for changes like other ATS systems
- Great candidate pre-screening library tools with the ability to weight answers
- Intuitive and ability to dictate OUR workflow vs. making our process fit the system
- New releases work very well vs. Taleo new releases that seem to cause problems across the system; I used Taleo in my last company.
- Update 3-22-15: I just recently updated to latest version 14.2 and as usual the update works seamlessly.
- Customer Support is outstanding and you get to talk to live people. They are also very knowledgeable of the product, features and configurations.
- As I mentioned, Customer Service seems to go to voicemail more than it has in the past
- Update 3-22-15: Cust. Serv. been much better, rarely getting sent voicemail (if at all). I'm also always impressed just how knowledgalbe how well informed their reps are, they go above and beyond a level 1 support and rarely do I need level 2 or more support.
- I'm trying to use thier Connect product which basically gives candidates the ability to just provide their resume without applying. I'm frustrated I can't create a custom field whereby I can inquire what their current title is and be able to search on it.
- Update 3-22-15: iCIMS has made improvements to the Connect module.