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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(151-175 of 677)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
When assigned a specific representative, the customer service is great. A call or email to Will Biggs is quickly responded to and taken care of in timely fashion. However distribution emails never get responded to, unless it is after multiple days. The online chat feature is also very good, but needs some work in the sense it only gives you 3 options of topics.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
TriNet Live Chat is very supportive for a few things, but Connect 360 email customer service takes a long time (for example more than 48 hours) to reply for any urgent issues which really need to be addressed. Earlier there were some client managers who always address[ed] our concern for any queries. It would be great if TriNet got back the client manager[s] for their clients.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our implementation in January 2020 was not done correctly as many benefit/time off plans were not set up with the right [parameters]. This was exacerbated by COVID and the switch to a hybrid workforce, communication and technology issues.

TriNet support has been responsive, but as time goes on, and we are correcting issues, we are building a larger list of issues that cannot be fixed (the technology does not allow for customization).
May 31, 2021

TriNet Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Getting a response from Connect360 can sometimes take a few days and sometimes the case gets bounced around between several different areas.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Never connected with anyone that either couldn't answer the question or didn't know exactly who to transfer me to. Their help with the technology platform has been stellar, even providing screen grabs of the system so we aren't guessing about how to follow the bulleted steps.

Any time we have a question about processes, we can easily drop an email or pick up the phone and the TriNet team is accessible and usually answers the call with the first connection - no long line of automated selections.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Issues are sent to the unknown and you don't hear back for days on the email. Chat is good but they, often have to send it to anther team. They had client satisfaction reps and then they didn't and now they do again. But the ones now just are liaisons not actual problem solvers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have had some HR issues here that TriNet has helped us address appropriately and legally. The online support has a lot of information and forms that helps us keep with best practices and reduce liability. TriNet has been able to accommodate many of the requests that we have had for assistance.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
In recent months the support has been a 10, this came with the rollout of Connect360. Prior to Connect360 things were hit or miss with response time. I do believe the improvements are here to stay.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The TriNet dedicated and general support teams are extremely responsive. Every time I needed support for any reason, I have always received a fast reply or I have been directed to a specialist who has quickly addressed my needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Connect 360 is impersonal. Even when I speak with an individual, I have no idea who the person is, why he/she is my contact for an issue or if I will ever be in touch with them again. I would much prefer one or two "go to" people. When you ask about "how the TriNet team has helped you," I cannot say I am aware of any "team." Just a "user interface."
Score 2 out of 10
Vetted Review
Verified User
Now that there is no dedicated account rep, there is little support. Sure, there are blogs and resources, but I'm not going to read thousands of pages to find the answer I want. This was our major concern with Trinet and the reason that we recommend against it. Generally, their website and processes on a "normal day" are perfectly fine. It's when you need them to fix a mistake or approach a problem that it gets so bad it drove us to leave.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The TriNet team is great at sales and getting you onboarded. I used to have a point of contact that was also great if I ever had a question. She's gone and now we get whoever answers out call. Some are good and most are bad. The TriNet Expense platform has been a great addition. PTO tracking is also great. It would be even better if the PTO for the company could be downloaded to a single calendar for all to see.
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