UserTesting

We use UserTesting to validate product ideas, test our product's usability and iterate on product designs. UserTesting helps us see the usability issues of our product that are otherwise hard to see. We may be biased against our own product, or because we are too familiar it prevents us from seeing these issues. UserTesting also helps us minimize the time spent on usability tests as it enables us to do unmoderated tests with the demographic of our choice.

I use the tool to understand “why” our numbers for traffic, click rates, customer satisfaction, etc are the way they are and insight into what to do to make improvements. Use cases can range from explaining interactions with a CTA (call to action) button to strategy for how we address a whole market. Biases from leadership are changed when we are able to share real customers sharing how they interact and why in videos. Before the tool, assumptions on what would work were only rhetorical and bias. Now we can provide real, transparent, truthful recommendations which have made dramatic impacts to all areas using the tool for research.

My team uses UserTesting for qualitative research both unmoderated and moderated. The tool allows us to gain insights from users quickly and efficiently. It saves time on recruitment and the platform makes it easy to analyze data as it provides transcripts and video clips. We use the tool to gain feedback on our current products as well as new ideas/concept.

Game changing speed to insight. User Testing allows us to quickly have confidence in our designs and quickly pivot if not meeting our users needs. This saves time not only in the UX team but also when it comes to development. User Testing also allows us to have much richer behaviour data to support the why behind out design thinking.

We use UserTesting for discovery interviews with users as well as for usability testing.

Great tool! UserTesting allowed me to conduct research studies easily and quickly. After launching a study I can get responses back within 2 hours. The quality of participants is great. The tool allowed me to get valuable feedback from participants and saved me so much time with the unmoderated studies. It is easy to save and share clips, it allowed me to share great clips with my stakeholders when presenting the final report

We would like to have users answer questions, UK specific or, depending on the project, internationally. Sometimes we may have prototypes to test or designs to validate. UserTesting gives a good range of people to choose from and sometimes with niche criteria.

We generally use UserTesting for design research, so testing designs at various stages of the product development process. We get feedback mainly on usability, but also on expectations and understandability/comprehension of elements on the design, like copy, imagery, and general components. We have dabbled in concept testing, as well as some messaging (more so comprehension than validation). The Product team owns the license, but the Product Marketing team and Content Design teams have also benefitted from using it.

I am a UX Designer at a local transportation company where we offer both local bus service and city-to-city coach throughout the UK. Customers can purchase tickets easily through our app and website therefore it is vital that we ensure our platforms are user-friendly. I have been with UserTesting for over a year and I usually use it to conduct unmoderated tasks where the participants will complete tasks on the functional prototype and give their genuine feedback.

I have used UserTesting as both a user and a company working with users. From the user side, it is an easy process to find relevant tests to take that match my skill set. As a company I have used UserTesting to review landing pages on my website to get feedback from potential customers on design, readability, and easy of use. The problem I wanted to fix was on page time for users and clicked through to sign up for a demo upon getting the feedback I discovered that I needed to change my header section to be more clear and more concise.

I do all the web design for my company myself, so I often second guess if the site is laid out well. Just because I think that it is clear doesn't always mean that it is, so user testing is important for me to get feedback.

Here is my big problem with the software - it is prohibitively expensive for small businesses. They used to offer a one-off free test that would give me a rough idea of where to start, and then it was a more affordable pricing structure if you only wanted one or two tests. Now the only option is an expensive monthly payment, in the hundreds of dollars. To be fair, virtually all other companies are the same - but it is not affordable at all for smaller businesses.

It is being used for user research and usability testing. Solves the problem of screening people to talking to and reaching out to participants from all across the country. The XD team are the ones primarily using UserTesting for the design and research work around user experience design.

UserTesting is both used for validating concept design ideas within a restricted qualitative user test panel or in a more extensive situation regarding launching specific POC or Concept software solutions where we need to investigate the validity and affordance of the vertical experience path of features included in the vision.

We use UserTesting to conduct research studies of medium to high-fidelity prototypes and to talk to users within our industry to understand their needs, motivations, and expectations when using products like ours. UserTesting users are rarely tardy, even more rarely are no shows, and often know exactly what we are looking for - open and honest feedback and a full understanding of what they are seeing. It's a relief to use UserTesting and I am so happy I'm back at a company that uses it.

ADT users UserTesting for qualitative research that informs big picture strategy decisions about our ecommerce experience. Ecommerce is a competitive marketplace, and it's a great advantage to have easy access to understanding the preferences, behaviors and expectations of authentic users in real time. These insights allow us to target the most intuitive, user-friendly online purchase experience for prospects. This can occur on both micro and macro levels, as we elicit targeted feedback on high fidelity prototypes or discovery research to inform entirely new concepts and purchase experiences.

We use UserTesting for, I would estimate, 90% of the user experience research we do globally. Without UserTesting, I think we would struggle to gather and act on any insights at all. I recommend UserTesting because of the speed at which I can deliver insights to my teams. Not everyone in an organization understands how user research can help them and with UserTesting, I can 'sell' research to them by delivering feedback on a product from customers, usually on the same day. For my internal customers who know little to nothing about research and whose only experience with feedback might be from polls or a customer service desk, this is revolutionary. It makes me look good, builds trust and credibility, and it allows me to continue to work with that client on more complex problems down the road.

I have used nearly all of UserTesting's research capabilities at some time or another to test concepts, designs, prototypes, live sites, navigations, and more. For any question, there's a tool with UserTesting that can help answer it. We get feedback from real users near-instantly and it has a direct impact on how we run our business, build our sites, and sell our products.

I use UserTesting in my organization to determine customer feedback on checkout services. One of the main business problems that are addressed is customers' thoughts and feelings behind certain aspects of the checkout service. Do they like how it looks? what does it mean to them? is it easy to use? etc.

My UX team, and our director of consumer insights has been using UserTesting for about about two years now, internally. The information we gleam has been invaluable, especially in 2020 when in-person focus groups are difficult to host. We have been able to catch and correct design issues before launch, pivot on design decisions, listen to users' "thoughts" as they complete surveys, listen and watch them complete card sorts for our IA. The options and uses are endless.

UserTesting was our primary vehicle for testing our designs – whether it was A/B testing concepts, usability studies for in-market products, or testing our hypotheses. The platform helped us increase speed to outcomes, which historically had been a laborious process that often took weeks. We would literally construct and run a test and within a day we'd have robust data on user sentiment we could analyze. In-app tools including charts and summaries helped us unpack usability issues or wayfinding challenges observed in our UIs. As the Sr. UX Manager under product, UserTesting became an indispensable tool my entire team relied on to uncover possibilities.

I initiated the usability testing framework for our Product Team to connect with users and ensure we’re solving the right problems. I lead the effort to overhaul our design process and design system. I have deep empathy for the needs of our users through testing and observing their experiences across all of our products.

In my organization, we use UserTesting to achieve many of our user testing needs. In many cases, we use lookalike audiences to mimic our user base since we don't have full access to our own users, which helps us get better-targeted tests and results. We use UserTesting for simple usability testing to complex research and recruiting.

I use UserTesting every day in my role as a UX researcher. It's our main source for participants for online usability and user testing. I always have a handful of unmoderated and moderated studies up and running on the platform.

On the Research Team, we use UserTesting to conduct interviews, usability tests, and A/B tests. The platform has allowed us to conduct research much more quickly and efficiently. We are a small team with a lot of research requests coming in and this platform has allowed us to greatly increase the number of projects that we can take on.

We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant each step of the way—but we also noticed that using the tool inspired a shift in mindset across teams. Stakeholders now inquired about the experience rather than simply rolling out a solution. UserTesting provides a tool to create and share highlight reels with our teams, and often watch these highlight reels together to learn more about the "why" behind the behavior. UserTesting offers a supportive CommUnity of users to ask questions or to participate in training opportunities.