UserTesting

Taking notes with video clips. I can take notes while I am watching a session and I can create clips of UX issues or bugs occurring. This really helps when I share them with other teams.

Exporting all your notes. I analyze all usability tests by exporting my notes from UserTesting. I wish I could bulk export multiple tests though.

Setting up demographics. This helps me reach out to users who are similar to our audience.

Setting up screeners. Some studies require specific audiences (using a specific tool etc.), by setting screeners I can make sure I reached the correct audience.

Bulk exporting multiple tests.

I believe some contributors are lying on their demographic info. Sometimes when I try to reach native English speakers or another language, I come across users who are not native speakers even though I set up demographics accordingly.

Observing how people react to experiences

Hearing the emphasis in feelings from interactions

Getting quotes from customers to make the case for changes

Using the survey to pull out thought, desires, and ideas from customers

Pulling the data together for presentations is rough and time consuming. I suggest that user testing perform testing on how we use the tool to organize the research to present to leaders so that additional tool to support this can be made available in the tool.

Custom network is clunky and difficult to use. It is not easy to get our customers and target market to sign up. I have to hand-hold them. Sometimes they don’t get the email to sign up. I would like to enter what I already know about them (profiles) into the tool myself and then send the invite for the test.

Would like to be able to search all past research on topics through the transcript rather than rely on just my notes.

unmoderated or remote product testing

high quality participants that give strong and detailed insights

quick insights

large and diverse recruitment pool

qualitative research analyzing tools could be better

cost is very high

easier collaboration with other team member

Speed to insight

Confidence in design

Further integration with other design tools

Creating clips and highlight reels of recorded interviews--these really help you "land" the research findings with stakeholders.

Capturing a blend of qual and quant in unmoderated interviews. They've been continuously improving the quality of visuals, so it can sometimes be a simple drag and drop into a report!

The technical and account support teams are second to none. Response times and even resolution of issues is usually same day.

They've come in to do product onboarding and trainings for our teams which allows our research team to keep driving research while expanding what our "people who sometimes do research" are able to take on.

Need additional data visualizations for card sorts.

Customize scales (5 pt vs 7 pt) for built in likert scale questions and customized responses for success question.

Easy to setup a study

Getting quick responses

Great education resources

Integrated Click Test

combine 2 5-seconds test

better visuals for the Tree Test

Detailed screener

Audio only option

Easy interface to find the responses to a project

I've noticed quite a few folks know how to get past the screener. I'd like more of these people not to be able to do that.

The instructions can be a bit clearer. Maybe linking the UT resources to the feature.

Recruitment

Usability Testing

Quick Tests

Getting quick feedback

Pricing structure

Oversight for more junior team members

Seat-based structure

Quick feedback.

Participants recruitment.

Customer support.

Recruiting the right participants (often some do not speak throughout the test).

Some templates are not customizable.

Matches you with potential users that are relevant to your customer base

Allows you set up a very detailed process to get amazing feedback on your site

Provides video reviews from users so you can easily walk through their process

Improving the live walkthrough feature if users can review in real-time via live streaming

Great ability to target audience.

Great flexibility of questions to ask.

PRICE!

Options for smaller business.

Screening criteria.

Test writing format is very easy.

Analysis is super easy.

Can be slightly more affordable for smaller companies to afford it.

Should have budget friendly options for smaller teams who don’t have funding.

More logins for larger teams for more people to run tests even though testing volume could potentially be low.

Usability testing with video content from users

customer journey mapping

information architecture and content mapping

mockup / prototype and poc validation

concept test

Diary studies

interactive exercises during concept test

quantitative study

Participant recruitment

Check-ins from account managers

Easy to use product

Easier to talk to customer service

Automatic participant replacement when a session is a no show or canceled

Highlight reels - the ability to edit and string important interview clips together for sharing reports and presentations

Recruiting - the confidence that a research task will be completed in the shortest time possible

Templates - great scripts to start from when designing research tasks

Markup and analysis of interview transcriptions

Reliance on Microsoft Excel to provide analysis features not enabled in UserTesting

Smarter and wider search across all projects, sessions, and transcriptions

Customization of transcription view to show where notes or clips have already been created

Better quality transcription

Delivers participants, often in the same day

Delivers participants who meet my criteria

Delivers audio and video of a session (can't live without that)

Is flexible enough in allowing me to setup a test in many different ways

Let me go back farther than past 10 tests when I exclude participants; just let me choose which tests I want to exclude from or make it specific to my folder(s), not the whole org

Would like to see more quant type metrics

Make it easier to manage my templates; don't want them mixed up with the whole org's

Usability testing

Information architecture testing

Unmoderated studies

User feedback

Quantitative user feedback

Qualitative user feedback

Developing full integrations for IA tools

Simplifying the template-making/maintaining process

Teaching UT users how to best design tests to address root questions and problems

There are guides available for support

Good for qualitative research

The 'think out loud' test results are useful for providing information on how the customer is feeling which helps us to understand the customer's journey

Enables empathy of the customers

Easier way to use templates

Transcripts can sometimes be difficult to interpret due to accents

some quantative research options as well as qualitative

Flexibility- you can do so much with the tool - it's really is up to you.

Support - between the commUnity, UserTesting University, and their support team, I feel very supported in my testing and never feel "lost."

Collaboration - it's easy to help my colleagues build out their tests.

Because its so vast - it can be easy to get lost, and overwhelmed.

It can be time consuming to go through all the recordings individually.

The way the tests are organized can be confusing - could work on better organization or filtering to find tests.

Speed at which testing can be run

Large pool of potential consumers to test against

Platform ease of use

Incredible help and responsive support staff

Resources to deepen understanding including certification

Misinterpretation of the data by inexperienced teams

Better mobile support

Ask any question: UserTesting allows me to create a test plan to ask any question or request people to perform tasks. Explore, validate, compare, repeat.

Target anyone: UserTesting allows me to target the UserTesting Contributor Network or connect with my own audiences.

Discover & analyze: UserTesting allows me to get to insights more quickly with visualizations, transcripts, metrics, and analysis.

Engage & empathize: UserTesting allows me to engage with my audience through self-guided video recordings or live conversations.

Share insights: UserTesting allows me to create highlight reels, download, export, or share in your favorite tools like Slack, JIRA, and Trello.

I can't think of any at this time.

Unmoderated usability testing

Lookalike audiences

Broad user base

Diverse audience

Moderated user testing

Templates

Sourcing a diverse group of participants quickly

All in one spot to recruit, host sessions, and analyze sessions

Create and share clips of users really easily with stakeholders

The organization of the work spaces/dashboards could use some work.

I don't feel as supported as I used to from a customer success perspective. I used to have dedicated, go-to professionals to reach out to about my account who knew my project context, account history, etc. Recently we've been pushed into general support pools, and it doesn't feel like my account gets any personalized attention anymore.

I would like to see a more refined experience for collaborators - the test plans I share with them are plain text/hard to read.

Would be nice to be able to conduct focus groups using this tool.

A large pool of users that are quickly accessible

Customer help is available quickly and is very helpful

Platform is very easy to use

Help documents are great with loads of online training and tutorials

Not much in the way of randomization. The flow within the study is not that customizable.

Easily create user tests through templates

Responses are quick! We usually receive a full panel of responses in a few hours.

Highlight reels make it super easy to share with stakeholders.

Highlight reels are gated for stakeholders, but downloads are allowed

Transcripts are not available on basic tier

Max 5 participants per test