8x8 Review
We use 8x8 for employees to have the capability of receiving and placing work calls from wherever. This allows employees to work from home …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (354)8.989%
- Directory of employee names (313)8.787%
- Call recording (306)8.787%
- Message alerts (342)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Mobile app for Android highest, with a score of 9.1.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(730)Attribute Ratings
Reviews
(101-125 of 414)Companies can't remove reviews or game the system. Here's why
April 03, 2023
Stagnant inflexible intransigent oversellers
We needed UCAAS and CCAAS as part of our response to the Covid 19 situation, although we had started evaluating these products at an earlier date we had to expedite the procurement and implementation which we were able to do with the provider. Unfortunately once the product was live and in use the holes started to show and the support and development was seriously lacking. Responses to improvement requests essentially being derided and laughed at with a high turnover of account managers who could only really apologise that they couldn't meet the most basic of requirements.
- They have put a lot of work into their softphone, we hardly use it but if we did then I think it might be pretty good
- they are fully cloud based
- they own their own Intellectual property
- the analytics are really inflexible and they have made it hard work to export the data into Power BI or similar,
- Report data is spread across several different sections - e.g. Quality monitoring and Customer experience are not part of analytics
- the SIP connections are really poor and require outstanding internet connection and high quality routers - so our homeworkers are constantly experiencing poor connections when other VOIP solutions are much more capable with average connections
- There is no established and measurable route for improvement/development requests. There are so many absolutely fundamental gaps in their product that it would be incredibly easy to fix but they simply have no interest in listening to their customers
April 03, 2023
8x8 is My Best Friend!
We recently upgraded from Avaya to ip phones. All telecommunications, including call centers, spread across six locations.
- Mobility. People at the organization are constantly moving their locations.
- Implementation. We implemented our call center in six weeks!
- Support. 8x8 technicians are always there!
- Delay in getting service tickets resolved, my crisis is not always deemed a crisis at 8x8.
- SMS while installed the functionality is not intuitive.
April 03, 2023
Review for recent transition to 8x8
We utilize the contact center to create complex scripts that involve queues, post call surveys, cut in messages, custom holiday/off hour schedules, etc.
- Detailed information on call logs
- Painless call recording
- Ease of use with script editing
- More unity with CCaaS and UCaaS experience.
- Efax number being attached to multiple users will be beneficial
- Easier solution with direct agent access. having the user remember 2 different extensions (1 for Work app and 1 for Contact Center) is not very easy.
March 28, 2023
As a newcomber to 8x8, nothing but impressed...
8x8 is our primary telephony platform here are World Courier. We have the solution deployed outside of the U.S. as well.
- Call Routing
- Reliable
- Flexible and adaptable
- Integrates/plays well with other solutions
- SMS capable
- Easier integration with Salesforce
- Plug and play intelligent call routing
March 07, 2023
8x8 is the best UCaaS on the market!
We can stay in touch wherever and whenever. The UCaaS with the mobile app is a game changer! We use it for chat, SMS, calls and is a great backup solution when our power or internet is down, since we can use it over cellular.
- UCaaS
- Mobile app
- eFax
- SMS
- Analytics
- Technical support!
- Real time since for notifications from desktop app to mobile app like Google Chat
- Mass SMS texting for marketing to clients
March 06, 2023
Simple for all Calling & Messaging Needs
8x8 is used by our company on a daily basis. We use it to log into our daily call queues and field calls from guests and residents at the various properties that our company owns. We also utilize it to connect with other members within our company. Additionally, it makes it simple and easy to message others, either individually or through group messaging, and it corresponds well with our other communication services that we use, such as Outlook and Teams.
- Very simple to navigate
- Makes it easy to call and message others within the company
- Taking, making and transferring calls is also very straight-forward
- Sometimes a call will drop before one gets the chance to pick it up and it still shows as a missed call.
- The app sometimes freezes and I am forced to restart the app, mid-call.
- Connecting new audio sources can be difficult at times.
We needed to be able to reach clients globally by phone, along with keeping our staff in contact. We did not want to take on additional staff to manage a phone solution, but also needed to be able to customize extensions, seamlessly transfer between staff (sometimes in different countries) and be able to set personalized greetings and messages for different numbers and extensions.
We also wanted a solution that seamlessly integrated into our existing CRM and messaging solution and provided detailed analytical tools.
We also wanted a solution that seamlessly integrated into our existing CRM and messaging solution and provided detailed analytical tools.
- Almost seamless integration between VOIP handsets, the mobile app and desktop package
- Ability to send voice messages through email
- Very reliable and dependable
- Support (via chat) was somewhat lacking
- Setup and personalization was not intuitive, quick or easy
- Lack of a-la-carte options in regard to countries included in the plan
March 01, 2023
8x8 Series: Great low cost option with limited features
We configured 8x8 Series to have an auto attendant for the main line along with ring groups for the individuals who would respond to calls into the main line. This was a group of 4 individuals who would then forward the calls to the correct person based on need either directly or to their voice mail. The call flow worked properly for the auto attendant
- Low price
- Basic Call Flow
- Ease of Use
- Technical Support
- Meetings
- Call Reporting
February 27, 2023
8x8 Review
We use 8x8 for communication purpose within our organization. <br>8x8 is really good application to be used within organizations. 8x8 is easy to use, manage, and configure. I personally like 8x8 alot. It is has good features such as voice-mail, notification setup, Audio and Video Calls, flipping active phone calls to different device without being interrupted.
- Setup Users and Devices
- Auto Attendant
- Easy to Configure Ring Group
- All features are great.
- We didn't face any issue with 8x8.
- I used most of 8x8 functions and works great. No defaults in functionality
February 22, 2023
Phone girl
First Presbyterian Church changed the phone system to upgrade the way we communicate.
- make calling long distance easier
- call flow better
- changed the way we call each other on staff
- setting up the system for users
- more training
- give hands on training before and after the system is installed
February 20, 2023
A Good System, but needs improvements
We use 8x8 as our primary phone system. Our admins use the 8x8 Work version w/Front Desk and everyone else uses 8x8 w/Teams integration.
We didn't have any specific problems to be addressed, but we needed an updated phone system and software. The scope of use is total.
- Ability to use the filters to make name searching easier
- Administrative access is easy to use in setting up audio files and phone schedules
- Teams Integration
- Caller ID is good when calls come in, but caller ID doesn't show up in call history. We don't know which number belongs to anyone. The caller ID I see when calls come in is gone in the history
- Too many clicks when using Front Desk from caller to recipient
- The shortcut keys are too elaborate! I changed the shortcut keys for answering and hanging up calls, but there is no ability to simple place a call on hold only using a shortcut - and I can't change any of the shortcut keys except for the first 3 and only 2 of them are ones I use most.
- The 8x8 app crashes in mid-call sometimes and has to be restarted.
- Having to "park" a call to pick up another call coming in is a hassle. Too many clicks! Again the shortcut keys are too elaborate to use efficiently.
- The screen color is too stark and hard on the eyes. The ability to change the background color would be amazing.
- Conference calling is unavailable because the 8x8 app doesn't interface with users with Teams Integration and not everyone uses a handset phone.
- Why doesn't 8x8 work with the physical phone? Sometimes I don't want my earpiece in and I can't use the 8x8 app and the phone together. Also, when a call is transfered on the poly phone, there is no caller ID attached if a caller leaves a voicemail.
8x8 provides a phone system and voicemail for 2 locations with 4 users at each location. My client needs to be able to tranfer calls, use ring groups and check voicemail. A few users take advantage of the mobile app to answer calls while away from their desk. One of the users has been using it to take SMS orders from customers.
- Voicemail management
- Application based management
- Ring group management
- Support
- Ease of use and configuration
I am currently part of an organisation that resells the 8x8 X Series solution to a large number of clients. I find the solution on a whole very easy and easy to understand but also very intricate and complex due to its flexibility in the UC and Contact Centre space. The benefits of migrating to the cloud, especially with 8x8 X Series are tenfold and with the commercials available, its no wonder why they are named a leader in Gartner Magic Quadrant.
- Hybrid Working
- Contact Center Environment
- UCaaS
- Flexibility
- Cost Management
- Integration with more CRM's out of the box
- BYOD
February 08, 2023
8x8 X Series Review
We are new reseller of 8x8 X Series, but so far our experience has been extremely positive.
- Built in Contact Centre
- Easy for end users to self administer
- Stable and reliable platform
- Team Integration
- Better call routing for the UCaaS side of the platform. CCaaS is very advanced, but the UCaaS can't do everything that some PBXs can do from a voice routing point of view
- Bulk uploads of users sometimes fails, is sometimes very slow etc
January 26, 2023
At first Glance
We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new user. Also the need for DIDs is not necessary. We also can't get a good export of the call tree that shows which numbers are linked to additional options in the auto attendant or ring groups
- We have not experienced any outages during my time using it
- change the license options
- decrease user setup requirements
- call topology options
- Cross account communication via extension dialing
December 28, 2022
Overall a good service if you know what you need
We use it to communicate with current and potential clients and to transfer calls to each other at the office. Other uses include: placing calls on hold and directing callers using the Automated Attendant.
- Support was great, when we had issues.
- Placing calls in Parks.
- Voicemail
- User Interface could be more intuitive.
- It would be nice to have easier options for when and which phones (cell/office) ring, including for when a person steps out of the office (having a toggle for other phones to ring right away).
- While I had success with Support because I was able to explain and stay patient, my colleague did not find it easy to talk to support at all and having a team on 8x8 that can set up what we need is very important to us.
- More options for cell phone vs desk phone, including being able to turn off cellphone notifications for calls when sitting in the office.
December 27, 2022
8x8 multi platform solutions
We use 8x8 as a telephony system for IB &OB calls. Best part of 8x8 is it provides application for desktop and mobile which I believe non of the other company provides. The call routing features is awesome with all GUI based which makes admin to create and modify call flow very easily. This is a great platform.
- Video and Audio conferencing
- Mobile application
- Messaging
- Disposition customisation with API Trigger
- API Integration
- CRM integration
December 22, 2022
Excellent price and product!
The 8x8 system offers a seamless remote work environment as the system allows you to work from anywhere without any interruption. The system also allows us to receive text messages without having to use or provide customers with our personal cell phone numbers.
- Cost effective
- Easy to use
- Product features are competitive with other VOIP companies
- Blocking robotic callers
- Many customer support representatives are from a foreign countries and difficult to understand
- Better communication
December 21, 2022
8x8 is great!
I use 8x8 to contact 4PL warehouses & carriers to make sure deliveries are made on time. Our Success Managers use 8x8 to call clients and prospective clients. We also use the text feature in the desktop app, which is very helpful when the client doesn't have time to talk on the phone or sort through emails. 8x8 is fairly easy to operate and we plan to continue using 8x8!
- There's almost never any technical issues
- organization & management of users is easy
- the support team is very helpful!
- I wish there was an easier way to transfer 1 phone number from 1 person to another. (Employee replacement)
December 21, 2022
8x8 X Series Review
Great for a busy professional to manage calls and chats, video conference
- manage
- call recording
- sometimes it is difficult to understand the customer service representatives
December 21, 2022
Works n All 8x8 Review
We both use it as an inhouse system and also use it to demonstrate to potential customers. It is also resold to our clients providing a secure cloud based UC platform with excellent mobility options. Due to its flexibility, we are able to deploy this to different verticals with great success.
- Deploying 3rd Party SIP devices
- Provisioning of new devices
- Ease of use of Administrative portal
- Number Porting - requires more clarity on how numbers can be displayed and utilised
- Time schedules are only available on either Contact Centre or Auto Attendant - these should be available to use on ring groups directly
- Formatting on downloadable CSV's needs addressing.
December 21, 2022
Beginner user
We use it to communicate all the different departments within the organization and the different communities as well as mobile users.
Several users across the country that have to be grouped based on locations, departments, and functional units.
Several users across the country that have to be grouped based on locations, departments, and functional units.
- Overview of the system
- Be concise
- Good information
- More detailed information.
- Real life examples
- more complex situations
December 21, 2022
8x8 worth it!
We use VOIP phones with 8x8 work on the computer and mobile devices to communicate internally and externally. We can instant message for privacy and still have communications while in a meeting. Most issue I have is the search menu on work 8x8 (latest update) won't allow for searching.
- calling
- messaging
- email notifying with voicemail
- faxing instead of using a fax machine
- better search feature
December 19, 2022
Reliable. Confidence Provoking. Honest.
We use 8x8 to connect with our partners and clients effortlessly. The X series has a lot of great benefits as well as products to choose from. It seems as though we were allowed to customize our plan to our small company. I will say that, at times it is a bit difficult to get in contact with members of the customer service team and the account managers. Relying on the chat to receive specific answers can be brutal, but when you get connected, you truly do become at ease knowing that your problems/issues will be resolved. I recommend this service over and over when I can due to the success of the quality.
- Provide reliable phone service.
- Allows us to customize how we want our phone service to be presented.
- Offers a variety of consoles/products to choose from.
- Provides you with an account manager and sales manager for specified coverage.
- Customer service reachability.
- Access to replacement products that have hardware issues.
- Having a phone number to actually speak to someone about concerns as opposed to the chat.
- The chat redirecting to generalized FAQ instead of more in depth solutions.
December 18, 2022
Much needed for Employees on the go.
We use 8X* in our organization to support another platform. We love it because it can go with you. We have quite a few Insurance agents who work outside of the office remotely. This allows them to be in contact with the office as well as clients, and as our phone calls have to be recorded, this handles this for us as well. It also allows the agents to give out a secondary work number without giving out their personal cellphone number. Ever since adding 8X8, we've been able to handle our call volume as well as keep messages and retrieve messages on voicemail.
- Stores voicemail.
- Handles call volume.
- Mobile app.
- Can be used.
- Letting a caller ID show through.