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TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Recent Reviews

8x8 Review

8 out of 10
May 02, 2024
Incentivized
We use 8x8 for employees to have the capability of receiving and placing work calls from wherever. This allows employees to work from home …
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8x8 Series is Great!!!

10 out of 10
April 26, 2024
Incentivized
We use it as our telephony system throughout our Corporate office and our major offices in LA, NY, Chicago and Miami. Tech support for 8x8 …
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a good choice

8 out of 10
April 26, 2024
Incentivized
We're using 8x8 for all the phone lines needed for various departments. We use the numbers for our main line, sms, call recordings …
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8x8 review by new user

10 out of 10
March 28, 2024
Incentivized
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many …
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Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
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8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
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Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
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8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (355)
    8.9
    89%
  • Directory of employee names (314)
    8.7
    87%
  • Call recording (307)
    8.7
    87%
  • Message alerts (343)
    8.6
    86%

Reviewer Pros & Cons

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Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employees
Verified User
Employee in Human Resources
Human Resources Company, 201-500 employees

Video Reviews

1 video

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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Mobile app for Android highest, with a score of 9.1.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(730)

Attribute Ratings

Reviews

(51-75 of 139)
Companies can't remove reviews or game the system. Here's why
August 16, 2020

8x8: Still Pretty Good for SMBs, Even With Recent Changes That Downgrade Experience

LM
Lisa Maier
CEO (Chief Executive Officer)
DirectiveGroup (Marketing & Advertising, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Until recently, support was excellent. Technical support calls were always answered, and the technician either resolved the issue or escalated. Now, it is a bit more convoluted, in that some calls are answered and some are shunted off to chat or email. As a small business owner who doesn't have a lot of time, this is very inconvenient and the service is not as high.
August 16, 2020

8x8 X Series Review

Ed Propst | TrustRadius Reviewer
Ed Propst
Senior Account Executive & Business Development Manager
Infocon Systems (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Overall, you do a very good job and support has been responsive. I have had issues understanding several of the offshore support folks, and I must admit, I get impatient whenever I feel the issue is not getting resolved or it's not with an analyst who is senior enough. But overall, the 8x8 team has done well. Part of the impatience is my own impatience on many technology/support related calls!
August 14, 2020

Useful for a small business in many ways

Peyton Wilson | TrustRadius Reviewer
Peyton Wilson
President
Wilson Production Services, LLC (Entertainment, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Sometimes support has been difficult to communicate with, though once the problem has been understood, support has been nothing but tenacious. Support has also been creative and pro-active in responding and in directing me to solutions - specifically in terms of problem solving the addition of a "hard" fax line.
August 14, 2020

8x8 is Great!

Verified User
Executive in Corporate
Hospital & Health Care Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
It does everything we need it to do and helps us be as efficient as possible. Their customer support is extremely helpful, you just can't be in a hurry. They usually fix issues the first time but they run through a battery of tests to make sure they fix the problem correctly.
August 14, 2020

Full-featured phone system at a low price point

Bret Miller | TrustRadius Reviewer
Bret Miller
IT Manager
Grace Communion International (Religious Institutions, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
8x8 support has been very responsive, except for one issue we have outstanding. As an international organization, we need to be able to call most countries in the world. 8x8 has blocked calling to countries where scam is rampant. Unfortunately, we have staff in some of those countries and although we have tried to get the countries unblocked, support has basically ignored our request to do so. So users have had to use their mobile phones to make those calls at higher calling rates and get reimbursed for them.
June 22, 2020

8x8 - Not a fan

Kal Wiggins | TrustRadius Reviewer
Kal Wiggins
Ecommerce Specialist, CEO
Epic Design Labs (Design, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Support Rating
1
Spotty service at best. My line eventually stopped letting customers through and then wouldn't even let them leave a voicemail. Support was uninterested in fixing it and barely spoke English. I've spent over 2 months trying to cancel and the cancellation team just keeps trying to set up an appointment with me but then doesn't call even if I do that. It's astounding that I can't just call the billing dept and sort this. They apparently don't have phones... AT A PHONE COMPANY.
June 18, 2020

Small Office Simplified

Verified User
Manager in Customer Service
Insurance Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
8x8 meets and exceeds our needs for a small office. There are a lot of functions that I would like to research to help automate and expand the way we communicate with our clients, especially in the current times where meeting face to face is not always an option.
May 16, 2020

8x8 is an excellent investment for startup businesses that need a simple one-stop-shop

Verified User
Supervisor in Other
Mental Health Care Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
8x8's customer service has been amazing. Whenever I have had a question from 8x8, their customer service reps have always gotten back to me very quickly. They have answered my questions precisely, and I appreciate the fact that I wasn't—nothing against India—calling someone whose native language wasn't American English and who had told me their name was "Michael Jordan.....no?....Michael Johnson.....still no?...okay would you believe you are talking to Michael Jackson?"
May 16, 2020

8x8 offers improved ROI, better quality of service and will scale with your business.

JH
Jonathan Harris
President
Calgary AV (Information Technology & Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Very happy with the products, delivery, and quality of service. The follow-through on the customer service after the initial onboarding is basically what brings me down somewhat. But overall very strong and very satisfied.
May 15, 2020

8x8 - A company that I've been using since 2005 (as an employee) and now through 2020 as a business owner. Services for the cost is unbeatable.

Verified User
Executive in Other
Consumer Electronics Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
They've never not been able to fix my issue in a relatively quick amount of time.

On one occasion, the rep spent probably four hours with me trying to figure out how we could code a wireless handheld that they did support, but that had been hardcoded to be used by Cisco or through Cisco. He even worked on it from home that evening because we were both intent on making it work because we had spent that much time.

Typically though, calls are only a few minutes and my issues are usually a little more complicated. The easy stuff takes seconds and we're done.
May 08, 2020

Labor intensive for the low price

Adrienne Robinson | TrustRadius Reviewer
Adrienne Robinson
Independent Agent/Agency Owner
Farmers Insurance (Insurance, 1-10 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
May 07, 2020

8x8 X Series Saved Our Business During the COVID-19 Crisis

Rick Corey | TrustRadius Reviewer
Rick Corey
Membership Engagement Director
REALTORS® Association South Central Wisconsin (Real Estate, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Every question or concern I have had was answered quickly and thoroughly. To be honest, the only issues we have had came during the implementation and transfer away from our previous SIP and the old system. Support has been amazing.
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