Airbase

Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.

The UI/UX is very intuitive and it is easy to find all of the most useful shortcuts on the Dashboard page. There is also a clear list of what one would be looking for on the left side of the page at all times. However, there is room for improvement because it can sometimes be difficult to locate the correct location to change a specific setting as an Admin.

It's a great system if you don't need to work with it in other regions. If they could resolve this issue, I would recommend it.

The UX is intuitive, and the information is presented clearly and logically.

Ways it's used best for our team is our education budget via virtual cards with preset limits and ability to use on different sites for books or online courses; sharing virtual cards across leaders to allow a consistent experience and easy tracking; traveling with the mobile app. It's less appropriate for reimbursement. If a card takes too long to arrive and a team member uses their personal card, then it's a bit funky giving a gift card to mimick reimbursing. We use it still because we don't have another tool and there's plenty other benefits.

I haven't even had to go to Airbase's help center to learn how to do something. It's so intuitive, I can get through anything I need quickly and efficiently. The labels are clear to the areas you need and the steps guide you automatically when submitting a transaction. The transition from a notification to the web or app is seamless too taking me right to where I need to be decreasing clicks and confusion.

Airbase is great for smaller companies who don't need a heavy procurement-based product. It is very user-friendly and makes the AP process smooth and repeatable. It would be less beneficial for large companies that have complicated POs and procurement needs.

Very usable

Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.

The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.

Very effective training, fully educated admin users who were then able to train other users.

Their support team is responsive and always helpful in getting to the root cause of an issue.

It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.

Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.

The general QBO <> Airbase integration is great and works reliably 99% of the time. There have been some issues with entries syncing over correctly.

They were great to work with and have been helpful during the renewal process as well to create a package that best meets our needs.

No

So far, it has cut our time retraining staff on the PO and AP systems, and we have cut down the number of reclass entries for miscoding.

Airbase gives a clean look and is easy to navigate for our employees who are not as tech-savvy. Searches are easy to filter on each page.