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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(301-325 of 342)
Companies can't remove reviews or game the system. Here's why
June 01, 2019

BC in a nutshell!

Verified User
Vice-President in Marketing
Consumer Goods Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
Our main concern is to show previews of our products since they are fully customized. We were able to partner with a company that offers immediate online previews using their app and it worked pretty well for us with BC platform. We do have a long way to go until the process is smooth and easy.
May 28, 2019

An all encompassing e-commerce platform out-of-the-box!

LT
Lorri Tabbert
Internet Marketing Manager
Keddie's Tack & Western Wear (Retail, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
Our online business started out small with only a few orders a month in the first year. As we have grown, Bigcommerce has been able to offer us more to help us keep up with that growth and have reached out to us when they have new upgrades or testing new features that we may not be aware of.
May 25, 2019

Scalable, easy customisations, reliable and peace of mind security.

Verified User
Manager in Marketing
Construction Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
We have over 100,000 SKUs, and have not come across any technical reason why we wouldn't be able to implement all of them into BigCommerce. Some are quite complicated, with multiple products or customization options, and logistically challenging (trying to deliver a 500-tonne product to a small island off the coast of Scotland challenging), but the BigCommerce service is able to make these relatively easy for us.
The API is one of the biggest features in being able to scale up operations, either through linking ERP systems (such as SAP), automated inventory management, or powering our customer app. We've yet to come across something that stops us doing anything.
May 24, 2019

BigCommerce e-commerce: Probably the best small to mid-sized SaaS platform out there

Brian Anderson | TrustRadius Reviewer
Brian Anderson
President, CEO, & Owner
Anderson Pens, Inc. (Retail, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
BigCommerce needs to spend more time on making it easier for admins to work on a product. Bulk importing is not always an option as it does not trigger integration with Square, so any new products created on an import do not synch unless manual synch is started. On catalogs greater than 5000 SKU's, this takes a LONG time. Also, product import really needs to be improved to a single primary key and relationship fields for products and their SKU variations. I shouldn't have to remember there are a minimum of 6 fields to include on import. It should be product ID or SKU, then any other field, so if I want to change one field, I only need to download two fields if I want. The fact I have to keep the downloaded spreadsheet in the exact same order or I will upset all my product variants is insane. It would be helpful to be able to sort the spreadsheet any way I want, but is simply not possible the way it is currently set up. if each SKU had a relationship field relating back to the Parent Product, there would be no issue.
May 23, 2019

BigCommerce Super Fan!

Kate Dillon | TrustRadius Reviewer
Kate Dillon
CEO and Founder
CrateInsider.com (Automotive, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
As our sales continue to grow, we haven't had any issues with our BigCommerce store. I also know there are many companies with much larger product catalogs and/or higher sales that are on the BigCommerce platform. 24 hour support has been great with any potential issues we may have. The tech staff is great!
May 23, 2019

Partners you can trust to help grow your business!

Verified User
Executive in Sales
Retail Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
The product integrates well with other systems which makes it great. Many of the internal features such as the existing CRM system are functional enough for the average user to grow the business. My biggest concern is the current inventory management system. With a lack of inventory adjustment history, auditing can be challenging later. However this problem can be easily resolved by using an external inventory management system and integrating it into the BigCommerce Platform so I don't really think it's a major issue.
May 23, 2019

Favorite E-Commerce Platform

RP
Rachel Piacenta
Operations
JANT girl (Apparel & Fashion, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
7
I give it a 7 because I do not think BigCommerce has a model for non-commerce businesses. I think they could probably pick up another 3 points if they offered a lower price point plan without all of the capabilities. Then they could get some of those GoDaddy customers and scale up.
May 23, 2019

BigCommerce: The good and the bad

Paul Cronje | TrustRadius Reviewer
Paul Cronje
Business Owner
3D Printing Store.co.za (Retail, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
6
If your business stays an e-commerce business, then BigCommerce is a good platform to use. If your business branches out into other ways of selling, like adding a brick & mortar store, then it is not quite sufficient at that stage and at some point you will need to migrate to a different platform.
May 23, 2019

Great e-commerce platform for bookstores that are anything like us - mostly online.

MR
Matt Russell
Manager
Legal Books Distributing (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Scalability
10
We could definitely see this platform being used for anywhere between 1 and 1000 employees and still be very capable of handling information in-flow. If we were capable of growing exponentially and we somehow had 200 employees (we currently have 5), this platform would still be VERY useful and helpful with managing all aspects of managing sales/retail.
May 22, 2019

Saved the Day, Saving us Cash and Allowing us to Prosper

ML
Mark Linkhorst
Owner
420EDC (Consumer Electronics, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Scalability
9
I run a micro shop with a niche product/community. If I wanted to do what others in the industry are doing, I could easily add more products and inventory but my goal isn't to sell what everyone else is selling, our goal is to offer a one-stop shop and the best solution(s) in that shop, not all of the solutions.
May 20, 2019

Underwhelming e-commerce platform, though it gets the job done.

Verified User
Team Lead in Information Technology
Marketing and Advertising Company, 11-50 employees
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Scalability
8
BigCommerce's basic e-commerce store features are limiting, but in theory, you could create your own custom theme to overcome some of its shortcomings. It does allow API integrations so you could connect custom software, but I'm unfamiliar with how deep the API connections go. Being a proprietary platform, there are some limitations about how the store works to be compliant with BigCommerce's online storefront.
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