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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
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January 20, 2017
Cision Is a PR Type's Best Weapon
- Vocus
I've used and been happy with Cision for so long that I'm biased against other products. It's easy to use and I'm fairly satisfied with it.
September 09, 2016
Cision Communications Cloud is awesome, no kidding!
- Meltwater
We left Meltwater for various reasons including aggressive sales teams and a lackluster product. Cision (Trendkite) was 100% transparent, helped address any questions or concerns I had and worked with us as we evaluated the product. One of the best decisions we made and I don't regret it one bit (still getting chased by Meltwater to this date and don't plan on going back).
August 16, 2016
Cision Communications Cloud is trendy and will truly help you measure the weight of your PR results!
We evaluated the newer version of Meltwater, Mention and Cision/Vocus (pre-TrendKite acquisition) for our PR monitoring tools. Considering that we had come from several years of Meltwater, we were looking for a tool which had similar capabilities with even more digital marketing integrated. We were also interested the shareability of reports and strong customers focus from the vendor. While our incumbent had a newer version, the equivalent advertising value was still inaccurate, the support staff the same and no real focus on our industry and business needs.
August 08, 2016
Cision Communications Cloud: Rescuing PR professionals from the Dark Ages of PR Reporting
Cision (post-TrendKite acquisition) is far superior. It provides the tools you need and makes it EASY to access and report on data. Cision saved me HOURS of time on my reporting and now this time can be spent on creating content and pitching. Other competitor tools are fiddly and not attractive. Some of these competitors have had the same dashboards for more than 20 years!! Others have old and outdated information. Cision Communications Cloud is best in class and it is very clear that the product excellence starts from INSIDE the company. They had to have a great product in a crowded space and they succeeded big-time. BIG FAN.
August 05, 2016
Cision Communications Cloud for Understanding the News
- Cision (pre-TrendKite)- couldn't understand the interface.
- Meltwater- this is what we moved from. It was not well organized, reporting and searching was a disaster and customer service left a lot to be desired.
- Google News feed- Insufficient data aggregation and reporting.
August 05, 2016
Cision - best support team and UI in PR monitoring software
- Meltwater Press, Vocus PR Suite and Cision PR Software
Cision has the best team - friendly, helpful without being pushy or aggressive. Their platform has the best UI, and ramp up time was very short. They pulled from more publications and social sites and had the metrics we were looking for when it came to measuring PR impact.
Cision Communications Cloud (with TrendKite)* is simple and customizable and doesn't try to throw in too many unneeded features. The reporting is quick, intuitive and shareable. The search terms are easy to edit and there is no "man behind the curtain" falseness to how they do things, meaning they act as a partner and quickly work to get what you need. It's so much better than meltwater or Cision (pre-TrendKite)* in that respect.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
August 05, 2016
Cision Communications Cloud Disrupts Staid Industry, Delivering Better PR Campaign ROI
We also use Cision (before they added Trendkite) and Meltwater. We see each service providing slightly different things. Meltwater just introduced a much better social media coverage capability which we need. Cision gives us the confidence in media databases for list building and identifying digital influencers. It would be nice if we didn't have to buy all 3 services, but at this time we need them all.*
August 05, 2016
Promising PR Measurement Tool
- Cision
Was already familiar with Cision (Trendkite) and knew they offered what we needed for now. Did not do heavy due diligence on other software.
August 03, 2016
Great UX and cool reporting
- cision and cnw
Cision includes many more of the titles I'm looking for, but its evaluation is not as robust. Vision is still in a very rudimentary database and has a poor visual appeal resulting in my having to pull spreadsheets for management.
August 02, 2016
Quick and slick PR reporting
Cision (TrendKite) is faster from start to finish (from log in through searching to creating reports). Dynamic, more up to date. Better support. Significantly cheaper.
July 29, 2016
Simple, powerful system
- Meltwater
Different beast entirely.
July 29, 2016
Our love for Cision Communications Cloud
We have used Meltwater and TVEyes. We had to pay for both of those services separately and we had to use them separately. Cision allows you to have all the info you need in one place. Also, Meltwater was providing basic info of media and internet mentions. We love that Cision provides the comparison, share of voice and sentiment which are all very important to us.
July 29, 2016
Happy and Hopeful
- Cision PR Software
Cision (pre-TrendKite acquisition)* is definitely the so called leader in the PR reporting and monitoring space, but their extremely difficult to use platform and lack of support (and high cost) makes Cision Communications Cloud (TrendKite)* a much more viable option. Ease of use is a major factor in who clients choose and I think that is why we chose Cision Communications Cloud (TrendKite)*.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
July 28, 2016
Cision Communications Cloud review from PR agency
Cision Communications Cloud* is more intuitive than Critical Mention. I think Zignal and Cision were fairly similar...
July 27, 2016
Cision Communications Cloud Review
- Gorkana Media Database and Cision PR Software
[Cision Communications Cloud is] Better at being able to make customized graphs.
July 27, 2016
Eureka! I can finally do my job!
- AGility, Media Atlas, PR Newswire social, meltwater, Meltwater Buzz, Critical Mention and Cision PR Software
Each of the above platforms had strengths and weaknesses in their own right, but each one had one or more critical components that others did not (including good customer service). Cision Communications Cloud seems to have more of what I need in terms of measuring various metrics combined with functionality in one easy-to-use platform, than any other.
July 27, 2016
Cision Reports Illustrates Earned Media ROI
We use other platforms and we have found that Cision Communications Cloud (now with TrendKite) meets our needs over Cision (pre-TrendKite) and Meltwater. The customer service with Cision is superb compared to these two platforms. Additionally, Cision Communications Cloud is very user friendly and the reports it generates are high level and what we're looking for when reporting to our senior staff. We pair Cision Communications Cloud with Sprout Social for a social media monitoring platform as Cision does not have a robust social media function. It would be great to be able to use one service. However, we found this combination works well for our team.
- Meltwater
The support staff and training we received with Cision was so much better than what we received with Meltwater. Cision Communications Cloud (TrendKite) is clean and easier to work in. The reports are great, and the dashboard gives us more information such as the social amplification. The sales team with Cision was also great! They offered a competitive price and shared with us the differences between their platform and their competitors without tearing them down (which is much more than I can say for the Meltwater team!) I was surprised at the sales tactics I experienced with the Meltwater team when I told them I was looking into Cision. They lied about the functionality that Cision Communications Cloud has and when I confronted them about it they were very rude and off-putting. Cision was able to give us a great deal and I will say it has been worth every penny for the great service and user-friendly platform.
July 27, 2016
Cision Communications Cloud Review
I like the visual interface of Cision Communications Cloud, but the chat function is why I choose Cision over Meltwater. It's nice to know that if I'm compiling a report, someone on the back end can help me set up dashboards while I work on other things. It saves my agency and our clients a ton of time and money.
- Meltwater
Cision's media monitoring doesn't catch as much as Meltwater (we currently use both to create redundancies at Tech Image), but its reporting interface and customer service is by far superior. I simply add the missing media placements to Cision that Meltwater picks up, and it's a best-of-both-worlds scenario.
July 22, 2016
Cision Communications Cloud might be right
Better customer service, focused just on media monitoring
July 20, 2016
Great tool, great support
I honestly haven't used any similar products. We found Trendkite and really enjoyed using it, so we've been users for nearly two years.
February 02, 2016
I really, really love Cision Communications Cloud
- Meltwater Buzz and Meltwater
Cision Communications Cloud gives us the ability to tailor or reports to get exactly what we are looking for. One of the key differentiators is that Cision allows us to use a publication list, which helps make sure our results pull credible publications that our clients care about. Other platforms don't allow that type of flexibility.