Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Sprinklr Modern Care, and make your voice heard!
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.
Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.
Sprinklr Modern Care Features
- Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
- Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
- Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation
Sprinklr Modern Care Lite
Try unified, AI-powered customer service software for free. Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.
- Supported: Sprinklr Voice
- Supported: Live Chat
- Supported: Contact Center Intelligence
- Supported: Agent Assist
- Supported: Self-Service Community
- Supported: Automated Workflows
- Supported: Knowledge Base
- Supported: Conversational AI and Bots
- Supported: Multichannel Support
- Zendesk Support Suite
- Jira Service Management (Jira Service Desk)
- Microsoft Dynamics 365
- Global Relay Archive
- Tableau Online
- SAP Service Cloud
- Microsoft Power BI
- Welcome (An Optimizely Company)
- Azure Bot Service (Microsoft Bot Framework)
- Google Data Studio
- Google Analytics
- Getty Images Enterprise Solutions
- Freshworks CRM
- ESKORT Compliance Solution
- Adjust Attribution
- Adobe Experience Platform
- Adobe Experience Manager
- ServiceNow Customer Service Management
- Proofpoint Digital Protection
- Acoustic Exchange
- Google Firebase
- Google Champaign Manager
- Form Assembly
|Mobile Application||Apple iOS, Android, Windows Phone, Mobile Web|