Sprinklr Modern Care

Sprinklr Modern Care

About TrustRadius Scoring
Score 8.3 out of 100
Sprinklr Modern Care

Overview

Recent Reviews

Longtime user

9 out of 10
May 24, 2022
The tool is used for daily moderation of social media channels. The tool also allows you to create detailed reports summarizing activities …
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Easy to use automated platform

9 out of 10
October 05, 2020
We utilize this system to automate and standardize processes to make it easy and quick to upload and share content. It helped generate …
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Sprinklr Review

10 out of 10
August 23, 2019
My team uses Sprinklr specifically for interacting with posters on Facebook and Twitter, with Instagram as well hopefully in the future …
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Sprinklr review

9 out of 10
August 05, 2019
[Sprinklr Modern Care is] Used by the marketing department regionally supporting our social media strategic decisions.
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Sprinklr Care Support

8 out of 10
May 17, 2019
Used for the quick resolution of platform related technical issues, such as data fetching glitches, visualization rendering issues, etc. …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Sprinklr Modern Care?

Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.

Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.

Sprinklr Modern Care Features

  • Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
  • Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
  • Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation

Sprinklr Modern Care Lite

Try unified, AI-powered customer service software for free. Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.

Sprinklr Modern Care Features

  • Supported: Sprinklr Voice
  • Supported: Live Chat
  • Supported: Contact Center Intelligence
  • Supported: Agent Assist
  • Supported: Self-Service Community
  • Supported: Automated Workflows
  • Supported: Knowledge Base
  • Supported: Conversational AI and Bots
  • Supported: Multichannel Support

Sprinklr Modern Care Videos

"As a modern care agent, I am tasked with resolving the ever increasing volume of new cases on any given day while simultaneously ensuring my customers have a positive experience. Luckily, Sprinklr provides me the tools to do my job efficiently and effectively."
"As a Care Agent in today’s market, the only lasting differentiator is customer experience so it’s important that I not only resolve customer issues but find opportunities to surprise and delight. To do this consistently, I need to easily collaborate with my team and superviso...
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- Deliver Omni-channel care to customers across digital channels - Implement AI based self care to resolve repeated queries - Identify entry points to deflect customers to modern channels - Automate your customer authentication process to save time - Use AI to Empower your agents and improve their productivity

Sprinklr Modern Care Integrations

Sprinklr Modern Care Competitors

Sprinklr Modern Care Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

Clarabridge, Verint Messaging, and Zendesk Support Suite are common alternatives for Sprinklr Modern Care.

Reviewers rate Availability and Performance highest, with a score of 9.9.

The most common users of Sprinklr Modern Care are from Enterprises (1,001+ employees) and the Computer Software industry.

Comparisons

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Reviews

(1-16 of 16)
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November 25, 2021

Why we use Sprinklr

Robert van Kasteel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We benefited greatly from the platform as all of our data collection and research can be done at the same time. This means that we have our staff free up some time they can spend on other projects. It also has benefits as the platforms links to the different products, which means time and other efficiencies.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Having a unified system allows our company to use one platform for all needs, whether it be social listening, paint social content scheduling, community management, content calendar management, social care representative SLA monitoring or brand protection - these are all things which are not always all available through social media engagement platforms, so this tool has saved a lot of time effort and money from having to invest in other tools that provide these options in silos.
Score 8 out of 10
Vetted Review
Verified User
Review Source
While I am not the most familiar with this section of the Sprinklr suite, I do know that the rapid responses to our customers made possible by Sprinklr are appreciated by them. I often hear customers surprised that we responded to a concern they posted on social media. This would not be possible without Sprinklr. In a highly competitive business, this means everything.
Score 8 out of 10
Vetted Review
Verified User
Review Source
As a company with multiple brands, we can see all the social media interactions of our customers with our other brands. This helps us a lot to find the right person to contact to answer the request and in assessing customers' reactions in some cases. We also can set some properties to evaluate which messages we receive and if they are mostly positive or negative. This helps us to understand how customers think about us currently and if we're doing well.
Score 7 out of 10
Vetted Review
Verified User
Review Source
So far I've mainly been using modern engagement as we are still quite new to the platform. I find it useful that everything is in one place and love the aspect of having multiple tabs open so I can switch between scheduling to reporting in a matter of seconds.
Score 7 out of 10
Vetted Review
Verified User
Review Source
In addition to Sprinklr Modern Care, our company uses Sprinklr for other functions--particularly posting and market research. We publish social media posts on organic channels via Sprinklr and also do market research via social listening (dashboards, presentations, graphs, charts, competitor comparisons, brand health, top mentions, top posts, etc.) via Sprinklr.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use a number of Sprinklr products on our end, some more than others. I do see the benefit in having a one stop shop for all of our social media medias. Sprinklr has done a great job creating a powerful suite of products that I would recommend to other firms.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Using Sprinklr Modern Care as part of the Sprinklr unified platform has allowed us to get a complete view of all our social media efforts. We're able to report on all aspects of what we do in social media, while gaining insights into what our fans and followers are saying through the data that is publicly available via social media.