Sprinklr Social Media.
I have been working on Sprinklr for almost a year now, and we mostly work on social media data where we try to get information on the post …
Sprinklr Modern Care
Sprinklr Modern Care
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What is Sprinklr Modern Care?
Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Sprinklr Modern Care?
Modern Care is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences.
Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best responses. The solution is equipped with real-time contact center analytics that uncover actionable insights to trigger improvements in proactive care, reducing inbound contact volume.
Sprinklr Modern Care Features
- Reduce Churn: AI Model for Sales Intent, Automated Tagging, Automated Routing, Care CSAT Detection, FB Ads Click-to-Messenger, Knowledge Base, Community, Omnichannel Reporting
- Decrease Costs: Surveys, Smart Responses, Canned Responses, CRM Integration, AI Engageable/Non-Engageble, Integrated Chat Bots, Community
- Increase Customer Satisfaction: Message Intent, Assignment Engine, Message Intent, Automated Tagging, Agent Console, Supervisor Console, Omnichannel Reporting, Journey Facilitator, Smart Compliance, Automated Customer Authentication, Audit Checklist, Approval Workflows, Listening Themes, Care CSAT Prediction, Macros for Escalation
Sprinklr Modern Care Lite
Try unified, AI-powered customer service software for free. Sprinklr Modern Care Lite is an out-of-the-box, enterprise-grade contact center solution you can roll out in just minutes — freeing you to focus on meeting your customers’ expectations, instead of digging through reports or training your teams.
Sprinklr Modern Care Features
- Supported: Sprinklr Voice
- Supported: Live Chat
- Supported: Contact Center Intelligence
- Supported: Agent Assist
- Supported: Self-Service Community
- Supported: Automated Workflows
- Supported: Knowledge Base
- Supported: Conversational AI and Bots
- Supported: Multichannel Support
Sprinklr Modern Care Videos
"As a modern care agent, I am tasked with resolving the ever increasing volume of new cases on any given day while simultaneously ensuring my customers have a positive experience. Luckily, Sprinklr provides me the tools to do my job efficiently and effectively."
"As a Care Agent in today’s market, the only lasting differentiator is customer experience so it’s important that I not only resolve customer issues but find opportunities to surprise and delight. To do this consistently, I need to easily collaborate with my team and superviso...
Show More - Deliver Omni-channel care to customers across digital channels
- Implement AI based self care to resolve repeated queries
- Identify entry points to deflect customers to modern channels
- Automate your customer authentication process to save time
- Use AI to Empower your agents and improve their productivity
Sprinklr Modern Care Integrations
- Zendesk Support Suite
- Salesforce.com
- Slack
- Jira Service Management (Jira Service Desk)
- Microsoft Dynamics 365
- Global Relay Archive
- WordPress
- Trustpilot
- Tableau Online
- Stripe
- Shutterstock
- SAP Service Cloud
- PowerReviews
- Microsoft Power BI
- Welcome (An Optimizely Company)
- Azure Bot Service (Microsoft Bot Framework)
- MediaValet
- Mediaocean
- Medallia
- Mailchimp
- Kochava
- Haptik
- Google Data Studio
- Google Analytics
- GIPHY
- Getty Images Enterprise Solutions
- Freshworks CRM
- ESKORT Compliance Solution
- Domo
- Canary
- Bitly
- Bazaarvoice
- AppsFlyer
- Adjust Attribution
- Adobe Experience Platform
- Adobe Experience Manager
- ServiceNow Customer Service Management
- Proofpoint Digital Protection
- Acoustic Exchange
- Oracle
- Nonli
- Marketo
- Lyearn
- go.usa
- Google Firebase
- Google Champaign Manager
- Form Assembly
- TreasureData
Sprinklr Modern Care Competitors
Sprinklr Modern Care Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Frequently Asked Questions
Clarabridge, Verint Messaging, and Zendesk Support Suite are common alternatives for Sprinklr Modern Care.
Reviewers rate Availability and Performance highest, with a score of 9.9.
The most common users of Sprinklr Modern Care are from Enterprises (1,001+ employees) and the Computer Software industry.
Comparisons
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Reviews and Ratings
(53)
Reviews
(1-16 of 16)- Popular Filters
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August 08, 2022
Sprinklr Social Media.
I have a platinum membership in Sprinkler and mostly use all the products.
Our company used all products by Sprinklr except the Advertising platform which in actuality is also a very good tool and makes it a complete package
May 24, 2022
Longtime user
Yes, we use reporting widgets.
November 25, 2021
Why we use Sprinklr
We benefited greatly from the platform as all of our data collection and research can be done at the same time. This means that we have our staff free up some time they can spend on other projects. It also has benefits as the platforms links to the different products, which means time and other efficiencies.
May 21, 2021
Great product for a company with large budgets!
Having a unified system allows our company to use one platform for all needs, whether it be social listening, paint social content scheduling, community management, content calendar management, social care representative SLA monitoring or brand protection - these are all things which are not always all available through social media engagement platforms, so this tool has saved a lot of time effort and money from having to invest in other tools that provide these options in silos.
November 11, 2020
Put out social media fires before you get burned.
While I am not the most familiar with this section of the Sprinklr suite, I do know that the rapid responses to our customers made possible by Sprinklr are appreciated by them. I often hear customers surprised that we responded to a concern they posted on social media. This would not be possible without Sprinklr. In a highly competitive business, this means everything.
November 07, 2020
Good tool for social care in bigger companies
As a company with multiple brands, we can see all the social media interactions of our customers with our other brands. This helps us a lot to find the right person to contact to answer the request and in assessing customers' reactions in some cases. We also can set some properties to evaluate which messages we receive and if they are mostly positive or negative. This helps us to understand how customers think about us currently and if we're doing well.
November 05, 2020
A great tool with everything in the one place.
So far I've mainly been using modern engagement as we are still quite new to the platform. I find it useful that everything is in one place and love the aspect of having multiple tabs open so I can switch between scheduling to reporting in a matter of seconds.
October 21, 2020
Making good use of Sprinklr Modern Care
In addition to Sprinklr Modern Care, our company uses Sprinklr for other functions--particularly posting and market research. We publish social media posts on organic channels via Sprinklr and also do market research via social listening (dashboards, presentations, graphs, charts, competitor comparisons, brand health, top mentions, top posts, etc.) via Sprinklr.
October 05, 2020
Easy to use automated platform
Marketing was the main function that benefited from this platform. Being an international company, brand consistency in our marketing is key. And this was the main benefit we achieved through using this platform.
August 23, 2019
Sprinklr Review
My role for my company is limited to customer support, so I haven't had the opportunity to use Marketing or anything like that.
August 16, 2019
Exceeding Expectations with Sprinklr Modern Care
August 05, 2019
Sprinklr review
With platform integrations we can benefit with more productivity to our users. We have a single source to manage our customers through Social Media.
June 24, 2019
Sprinklr Modern Care helping us meet or exceed the expectations of the travelling public
Using Sprinklr Modern Care as part of the Sprinklr unified platform has allowed us to get a complete view of all our social media efforts. We're able to report on all aspects of what we do in social media, while gaining insights into what our fans and followers are saying through the data that is publicly available via social media.
May 17, 2019
Sprinklr Care Support
Yes, we use Social + Messaging and Research. These are best-in-class social media management tools which are user-friendly and technically robust.
May 15, 2019
Sprinklr Product Review
Yes, our company has benefited by using the Sprinklr products as we have access to all the modules.