TriNet Review
We use TriNet to process our payroll and be our HR and Benefits provider.
We like the platform and reporting upgrades that have happened as …
We like the platform and reporting upgrades that have happened as …
Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
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Popular Features
- View and generate pay and benefit information (647)9.191%
- Update personal information (661)8.383%
- Pay calculation (660)8.282%
- Benefit plan administration (671)7.979%
Reviewer Pros & Cons
Pricing
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What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR solutions
tailored by industry. The vendor aims to free SMBs from HR complexities by offering access
to human capital expertise, benefits, risk mitigation and compliance, payroll and
real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to
focus on what matters most—growing their business.
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.
The most common users of TriNet are from Small Businesses (1-50 employees).
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March 04, 2019
TriNet great for small businesses and startups
We use TriNet for payroll, benefits and workers' comp for all employees. Being a small company, it helps us provide benefits to employees.
- New interface.
- Our contact Staci is great.
- Allows us to provide competitive benefits.
- Handles state regulations, workers' comp, etc.
- I would love to add our contractors to give us a single way to pay everyone. However, contractors are the same price as employees but with little of the benefits. The increased cost doesn’t make sense for us.
- Not being able to see a comparison of the health benefits with cost before actually going through the process.
- Rates went up this year.
- I wish someone there could actually run payroll for us. Or at least offer “approved third-party partners” to do so.
March 03, 2019
Foreign company that uses Trinet for payroll
We use Trinet for payroll and HR services for our US subsidiary. I’m the main point of contact for our US employees and we intend to scale up in the US which is why we chose Trinet.
- Provides a personal feel and treatment although it's a big corporation. They allocated a client support rep that speaks our language to assist with the ongoing issues and questions
- Highly professional employees.
- Keeps us compliant by following up to make sure we don’t miss any deadline.
- Feels a bit expensive for our use case.
- Changed personnel more than once since we joined the service.
March 01, 2019
Benefits selections make this one a winner!
We use TriNet to manage our US operations. It helps manage payroll, personnel records, benefits and tax records.
- HR advice and guidance - It's great to have a team to bounce ideas off and get advice. The legal escalation team is also very helpful when complex issues arise.
- Payroll - even the most complex payroll questions can be easily answered by the TriNet team.
- Benefits - the range of carriers gives employees a wide range of options and price points to chose from.
- Unemployment claims - TriNet makes handling unemployment claims simple.
- The software is very clunky and outdated. They're working with a lot of legacy code that's bad and they're piling new stuff on top. I'd rather see them create something new and launch it at one time rather than all this piled on top of old code nonsense. It's too unstable and frustratingly difficult to use.
- Some company reps aren't as knowledgeable as others so you've got to know who to talk to otherwise you could be working with bad information.
March 01, 2019
TriNet as the face of HR
TriNet is used across our whole organization. It serves as our HR and payroll platform, making it easier to track employees' pay, time off, and providing an easy way to organize and process business information through TriNet Reports. Moreover, TriNet is really valued for making the process of providing tax information easier.
- Information display -- allowing employees to have easy access to their PTO and pay status.
- User friendliness -- TriNet is extremely intuitive and easy to navigate.
- Customer Support -- Support on TriNet always seems very quick and responsive, and they maintain a professional and friendly attitude.
- TriNet has sometimes muddled up PTO hours for our employees. For example, Leave Without Pay would sometimes count towards employees' PTO hours even though, by definition, employees are not getting paid for this time off.
We use Trinet across our organization because we do not have an in-house HR department.
- TriNet does a good job of communicating local employment law and policy changes.
- TriNet offers HR-related webinars that are relevant and full of good, useful content.
- TriNet is responsive to feedback from its clients. We appreciate the attention that has been given and the efforts to resolve any issues our company has experienced. We have found Trinet to be very committed to client satisfaction.
- TriNet's employee website has evolved into a useful tool for finding HR and payroll-related information.
- I appreciate the availability of the in-house counsel to provide general feedback on legal questions. It doesn't replace our own lawyer but it is a great starting point to have.
- TriNet's benefits tool has improved recently and lays out the financial implications of company options during open enrollment in a way that facilitates management's decisions.
- I would like to see better formatted accounting reports for the monthly payroll.
- One-on-one website training would be helpful. Once I find areas of the website they tend to be useful, but that doesn't help until I know they are there.
- We have experienced some back-end issues. Some have been resolved quickly, but others seem to take longer than necessary to resolve. For example, one issue took 10 months to resolve and there wasn't proactive communication about the status over that period.
March 01, 2019
TriNet is almost perfect
TriNet is used as the payroll/HRIS system at the company I am consulting for. The main issue is that it doesn't have the capability to onboard international employees, so SuitePeople must be used alongside as the "voice of truth" for company-wide demographics
- The platform is easy to use -- employees rarely have questions about where to find personal documents. It limits the time HR has to train or retrain employees.
- Customer service -- fairly easy to get responses when we have a question or concern about an issue.
- Advise on legal issues -- limits the time we need to bring our employment lawyers in for LOA and FMLA cases. Nice to have another opinion if we do.
- The capability to pull international employees in.
- A chat window on trinet.com to get help during the day for quick questions.
March 01, 2019
Great product but comes at a cost...
We utilize TriNet as our PEO. It is used firm-wide. I mainly use their services for financial reporting purposes, but also on a personal level for my paychecks.
- The app is very user-friendly.
- The normal payroll process can be self-administrated and is relatively straightforward to process.
- The standard reporting is good, the custom reporting could use some improvement.
- The client service has not been very strong. Our dedicated rep seems unorganized, and often the turnaround time for requests is slow. As a facilitator, they do not add a ton of value.
March 01, 2019
A Trustworthy TriNet Review
TriNet is being used across the whole organization. We manage most HR functions (payroll, time off, benefits, etc.) via TriNet.
- Payroll.
- Entering new hires.
- Day-to-day support.
- Access to benefits information during the off-season. Employees often want to view plan comparisons, but don't have access to them outside of open enrollment season.
- Information on various terminology like job codes, leave codes, legal classifications, etc. Some sort of dictionary/glossary would be helpful.
- Bugs with vacation accrual. There have been several times where accrual dashboards are inaccurate for employees.
March 01, 2019
TriNet supplies a full range of products and services to accomodate all size companies.
We specifically use Trinet for payroll and benefits. The Health Benefits and the additional items such as Vision, Dental and the option to start a 401K were important factors as to why we chose Trinet. As a small company, it is hard to find Health Benefits at reasonable prices. We also like the one-stop shopping aspect.
- Trinet has a great accessible online product. I like the fact that I can enter my own information to onboard employees, process payroll and be able to access all aspects of it at any time.
- Trinet assigns you a representative that can answer any and all of your questions and our representative has always been accessible and if not she calls you right back. You do not get switched around to multiple people for different questions.
- Trinet offers an array of products for your employees as well as workers compensation for the company. Being able to manage all of these products along with payroll is a huge plus for us.
- Choosing benefits each year for our company is a bit confusing the way you have to go about it. I would like to see a more streamlined solution.
- Reports for upcoming payroll cannot be accessed until after the pay date. I would like to have the invoice and the backup reports accessible once you have finalized payroll so when I receive the email on how much you will deduct from our account I can also see the backup to assure everything is correct.
March 01, 2019
Best HR option for any small business
Trinet is used by our company for all HR functions. It addresses our needs for payroll processing, benefits manager, and overall HR advice.
- Payroll processing.
- Benefits offerings for employees.
- Availability to employee needs.
- The on boarding process is quite cumbersome and time-consuming for small companies with no HR departments.
- The overall amount of benefits structures available can seem daunting for small employers to narrow down.
- The previous dashboard was complicated but Trinet's new interface is much easier to use. Still requires some time to get used to. Provides perhaps more functions than needed for a small business.
March 01, 2019
Mostly positive and some negative experience with TriNet
TriNet is being used by our small company (2 employees total) primarily for access to health insurance. It is cheaper for us to receive health insurance through TriNet than through the healthcare exchange. Also, we receive better health insurance going through TriNet than the healthcare exchange. The healthcare exchange in Arizona only gave us one insurance company to choose from.
- Providing very good health insurance.
- Fast response to support questions.
- Lots of reporting options.
- Difficult/complicated to manage payroll/W2 reporting in boxes.
- Expensive for a very small company.
- Did not make it clear to me that I had to change/manage payroll/W2 reporting in boxes. I sent emails but nothing was revised.
February 28, 2019
HR needs a PEO and that PEO is TriNet.
TriNet is being used as our HRIS and Payroll system. The biggest help is having benefits being part of the PEO experience.
- The TriNet portal makes it easy for HR to enter their own employee life cycle changes.
- TriNet helps with the open enrollment process and coming onsite to educate employees regarding benefits.
- Although I am an experienced HR professional myself, it always helps to have someone else in HR to consult with before making certain employee decisions about discipline or termination. It helps to have someone to talk to before moving forward to ensure we are in alignment and making the best decision.
- I would like to see more user guides for the HR Administrators.
- I think open enrollment could be better if TriNet generated a menu of the benefit plans for easier comparison every year and not just upon initial setup/implementation.
- Mobile App for Performance Management
February 22, 2019
A Great HR Solution Vendor
TriNet is our company's HR solution for payroll, benefits, compliance, and policies.
- Was helpful when we were looking to hire in terms of providing a benefits summary to the applicant. It helped our small firm to look professional and organized to the applicant.
- Very responsive when we have questions regarding payroll or policies. We often need quick answers to make business decisions, so this is very helpful.
- The onboarding to the TriNet system last year was very efficient and fast. The sales representative did well getting us prepared in terms of the documentation we would need to provide, and the transition to the onboarding TriNet staff was seamless and caused no disruption to our business startup. We were able to focus on starting our business instead of worrying about all of the HR issues involved with getting started.
- The summary benefits package that we requested for our potential applicant had errors on the first couple of reports and had to be corrected prior to us sending out to the applicant. The wrong insurance coverage was reported and thankfully we caught it before it went out. Accuracy is very important, so perhaps some additional training is warranted.
February 22, 2019
TriNet Review
All human resources and payroll [functions] are managed with TriNet.
- Payroll processing is very easy.
- On-boarding a new employee is very straightforward and the TriNet process makes sure everything is completed timely.
- It is easy to reach somebody at TriNet when I have a question or need assistance.
- When Monday is a holiday, I have to enter payroll hours before people have clocked out on Friday. I understand the timeline is compressed but I would like to be able to enter payroll at end of day Friday or over the weekend.
- We use an insurance product presented to us by TriNet (OptiMed) and, for some reason, TriNet does not administer that product; I have to manage it.
February 21, 2019
TriNet to the rescue!
We are using TriNet for payroll and benefits across my whole company. As a small company, it was difficult to manage payroll and employee benefits internally. Trinet had the solution to this in one simple platform, and it basically pays for itself in the savings we get from the group health insurance.
- Easy to use payroll processing via the TriNet portal.
- Great service, we are assigned an HR person to handle all of our employee inquiries.
- The platform is a one-stop shop for all employee questions about payroll and benefits, which saves me a ton of time over trying to do it all internally.
- Sometimes navigation around the site, or finding particular reports, is a bit cumbersome.
February 20, 2019
Good for small growing companies
PCE uses TriNet for the entire organization. It has been very useful in handing annual benefits open enrollment, managing payroll and administering benefits. We save time by having TriNet address employee benefits issues. It also allows us to offer more benefit level options to employees.
- TriNet provides many benefit options at affordable prices, especially for smaller companies. Employees have been pleased with the options.
- TriNet handles our state payroll taxes, which has been very helpful to not have to worry about setting up new accounts each time we open an office in a different state.
- The employee portal is great for employees to see their pay information, collect their W-2s and adjust their contributions. No longer must these things filter through the admin staff.
- More personalized assistance with the annual open enrollments process. I liked when we had a dedicated human resource person to call with questions. The system for entering the new benefit elections on the admin side is somewhat confusing.
- In the past, our account coordinator has been difficult (or perhaps did not have adequate training). Recently, our new coordinator has been great. Seems like steps have been taken to route emails to someone else when the main contact is out of office.
- We had a difficult time implementing a new PTO accrual system. It took months to get it straight.
February 19, 2019
TriNet is great partner
Akari uses TriNet for its payroll, HR, Health Benefits and 401k plan. We like using Trinet (or PEO) since it enables us to have all these services bundled together and not use 3 different companies. Plus the service is outstanding.
- Great customer service.
- Knowledgeable of industry trends.
- They make my job easier by providing great products all in one place.
- The new website is hard to follow.
- New website differentiates the admin functions I require and my personal ones. The old site let me see all of them in one place.
February 14, 2019
Sorry folks but we have the BEST Trinet Rep, Freda Merriman!
We use TriNet for our entire organization. It solves the issue of multi-state payroll and taxes, and provides excellent reports for accounting purposes.
- We have a dedicated Rep, who is very responsive to our requests and questions.
- Since about half of our associates work from home in other states, TriNet has an entire team that handles those payroll taxes for all of the States.
- The savings that we experience with TriNet's buying power for our benefits is unbeatable.
- We would love to see them expand some of the reporting features.
- We wish the fees for unplanned transactions was not so high. It's not always possible to have everything in the system by a deadline, and we get hit with fees for anything that's not scheduled.
- We wish we had more input as to our open enrollment date. We do not get to choose this.
February 01, 2019
TriNet rocks!
We use TriNet for managing payroll and benefits for our employees in North America. We also manage employee status, offer training and retirement benefits through the TriNet portal.
- Easy to use dashboard
- Reports
- Dedicated customer service rep
- More health care options
January 31, 2019
Trinet Feedback
TriNet is used for benefits administration, payroll, workers comp, and overall HR strategy.
- Payroll -- ease of use
- Benefits -- robust choices
- Compliance -- always ahead of the curve to stay compliant with HR laws
- UX/UI could use an update (Most of my team has made this comment to me)
- Allow contractors to have some light functionality (compliance videos)
- More HR related training opportunities for appropriate people in HR departments
January 30, 2019
Full service payroll system
TriNet is used for payroll and benefits by this organization. Payroll salaries are produced for our employees along with showing their benefits for the period.
- TriNet is very good about reminders for inputting payroll.
- TriNet has extremely helpful customer service.
- TriNet is reliable on getting employee salaries accurate and deposited.
- Payroll reports are disjointed.
- Payroll preview may or may not work.
- Finding appropriate employee information can be a challenge.
January 29, 2019
A Happy TriNet Customer
Our company uses TriNet for all our US Employees. We utilize the payroll, benefit and HR services. As a smaller company we have a PEO relationship to help manage benefit costs as well as the ever changing legal and compliance landscape of human resources in the United States. It is important to us that with employees in multiple states we are compliant to all laws and regulations and TriNet helps us do that.
- Last year TriNet launched a new website and it has definitely made a difference. It is much easier to navigate the site now and find what you need both as an Admin or an Employee.
- TriNet also provides a suite of benefits and services that is helpful for small companies with a 1-2 person HR team.
- TriNet is always open to hearing our feedback. One area that we would like to see improved is the overlap of a new hire and a pay cycle closing. We have to remember to make sure that an employee gets paid via a special payroll if they started after a pay cycle has already closed.
January 29, 2019
Competent and Comfortable
It is used for our entire organization for payroll, HR and benefits
- Payroll support - they are very receptive to complicated issues and remedies when errors are made
- HR support is excellent in managing terminations to minimize legal exposure
- They are very timely in response to questions or concerns
- There are none of these. Our only challenge is using any entirely web based system as some of our employees to do not have either (a) a good command of the English language or (b) computer skills
January 29, 2019
TriNet is a good investment for a company that doesn't know how to create or manage benefits, payroll, and the legal aspects attached.
Our entire organization uses TriNet to access our Employee Policies, Holidays, view paystubs, request time-off, elect benefits, update their mailing address, and fill out tax forms.
- Mobile app is useful for my employees to see their paystubs.
- I like my 2 designated TriNet reps to help me (HR Dir) when needed (with employee status changes or more complicated issues like drafting a separation agreement for me).
- The benefit rates for employees are very competitive since TriNet's population is so vast (my company is in a co-employer relationship with TriNet; PEO, professional employer organization. A bigger pool results in lower overall premiums.
- The system should make "rehire" available. Currently any re-hire has to be completely re-entered, manually, as if they were a new hire. I really wish "re-hire" was a function; even if it just captured basic data like name, address, DOB, SSN.
January 29, 2019
TriNet works for CivicActions!
We are a completely distributed professional services company with employees in about 20 states. This is a very generous company and we pay 100% of medical and related benefits for our employees and their dependents. As we started growing, the two issues we could easily see spiraling out of control were compliance and costs. We interviewed several PEOs and ultimately decided on TriNet because the medical, etc. insurances were nationwide and there were significant savings on our premiums. As far as compliance, it's hard enough to keep up on requirements in one state, never mind multiple. It would have been impossible.
It was difficult at first. As a co-employer, TriNet had requirements of their own which were not a perfect fit with our culture. Adjustments on both sides were required and now things seem to be going smoothly. The people I work with always respond promptly to my questions and help me out when I've made an error. I have little experience with TriNet support but rarely am informed of a problem experienced by one of our team. We have come to rely on TriNet heavily in several areas.
It was difficult at first. As a co-employer, TriNet had requirements of their own which were not a perfect fit with our culture. Adjustments on both sides were required and now things seem to be going smoothly. The people I work with always respond promptly to my questions and help me out when I've made an error. I have little experience with TriNet support but rarely am informed of a problem experienced by one of our team. We have come to rely on TriNet heavily in several areas.
- It's difficult because they take care of so many things I never see, e.g., tracking taxes for people in so many different states
- The customer facing people are very responsive
- They have considerable expertise with immigration, including providing excellent legal representation.
- The beta site was released prematurely and by the time I was forced to use it, I had very low expectations. I like it very much now.
- It's difficult to find somethings on the new platform for the administrator. Not sure about individuals because I don't go to my own very often. For example, finding where retirement information goes. A case of you can't find it unless you've been there before.