Skip to main content
TrustRadius
8x8 Work

8x8 Work
Formerly 8x8 X Series

Overview

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Read more
Recent Reviews

8x8 Review

8 out of 10
May 02, 2024
Incentivized
We use 8x8 for employees to have the capability of receiving and placing work calls from wherever. This allows employees to work from home …
Continue reading

8x8 Series is Great!!!

10 out of 10
April 26, 2024
Incentivized
We use it as our telephony system throughout our Corporate office and our major offices in LA, NY, Chicago and Miami. Tech support for 8x8 …
Continue reading

a good choice

8 out of 10
April 26, 2024
Incentivized
We're using 8x8 for all the phone lines needed for various departments. We use the numbers for our main line, sms, call recordings …
Continue reading

Excelling with 8x8

10 out of 10
March 13, 2024
Incentivized
This 8x8 X Series is a critical enablement session for me as it highlights market trends and the business outcomes we must be mindful of …
Continue reading

8x8 X Series Review

10 out of 10
March 12, 2024
Incentivized
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the …
Continue reading

Just another review

3 out of 10
March 09, 2024
Incentivized
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It …
Continue reading

8x8 User and Fan!!!!

10 out of 10
March 09, 2024
Incentivized
I use 8x8 at my property, and it is a multi-family company. It really help with my building being a new lease-up and we are starting to …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (355)
    8.9
    89%
  • Directory of employee names (314)
    8.7
    87%
  • Call recording (307)
    8.7
    87%
  • Message alerts (343)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons
Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employees
Verified User
Employee in Human Resources
Human Resources Company, 201-500 employees

Video Reviews

1 video

View Playlist
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Return to navigation

Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
Return to navigation

Product Details

What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.


8x8 Work gives business phones:

  • A modern cloud-based phone system.

  • Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.

  • Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.

  • Support for business continuity and resilience with 8x8's secure, fully redundant data centers.

  • 8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.



The 8x8 Work capabilities include:

  • Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage

  • Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.

  • Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.

  • Unlimited Calling, SMS & Fax

  • Multi-Level Auto Attendant

  • Call Recordings

  • Visual Voicemail

  • Local Number Porting & Direct Dial Number

  • Overhead Paging

  • Caller ID, Blocking, & Do Not Disturb

  • Call Forwarding & Transfer

  • Call Waiting & Parking

  • 3-Way Calling

  • Ring Group

  • Call Monitoring

  • Call Queues

  • Role-Based Access Controls

  • Multi-Site Support

  • User Provisioning

  • Cost Center

  • Emergency Services

  • Administration capability on the go with an 8x8 Mobile App

  • Directory Assistance

  • Presence

  • Analytics & Conversation Insights

8x8 Work Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 Work Videos

8x8 Work Integrations

8x8 Work Competitors

8x8 Work Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

8x8 Work Downloadables

Frequently Asked Questions

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

8x8 Work starts at $24.

MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.

Reviewers rate Mobile app for Android highest, with a score of 9.1.

The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(730)

Attribute Ratings

Reviews

(26-50 of 415)
Companies can't remove reviews or game the system. Here's why
November 30, 2023

8x8 X Series: A Unified Communications Platform That Excels in All Areas

AA
Abrar Ahmad
Technical Support Engineer
Zakiant Technologies LLC (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Businesses that need a unified communications platform that can support a variety of communication channels, such as voice, video, messaging, and collaboration tools. The subscription-based model saves upfront investment in hardware or software.
November 14, 2023

8x8 X Series a good VoIP system

Verified User
Manager in Information Technology
Mechanical Or Industrial Engineering Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 does what it is supposed to do it's a good phone system. We rarely if ever have an outage. It works on all platforms and is pretty easy to setup. Onboarding was pretty easy too.

Where 8x8 falls short is in it's overall feature set. There are areas such as voice mail storage, eFaxing and spam/robo calls where I think they could do better.
November 07, 2023

8x8 X is the Bar, Period !

RC
Ronny Correa
CEO (Chief Executive Officer)
KMG Financial Grp, LLC (Financial Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are a Phone Driven Business with Remote Staff and need a Reliable Service with Excellent Support and the Ability to provide you with Detail Reports on Everything from a Single Extension or a Company Wide Report in seconds, then do yourself, your staff and your Business a Favor, Hire 8x8 for Exceptional Results!
October 18, 2023

Customer Service that actually listens to the customer!

Verified User
Administrator in Other
Medical Practice Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I had tried another VOip service which only lasted 5 days in our clinic since due to poor representative training they were simply not able to troubleshoot. 8x8 definitely solved this problem and can address our problems easily. However, I do feel that 8x8 is most likely geared toward larger business but there could also be a niche with working with small businesses such as ours. Small independent businesses tend to struggle with service based companies since we usually do not have an IT staff and because we do not represent corporations. Nonetheless, small businesses are loyal and can definitely promote your services within small business owners who otherwise may not have heard about 8x8.
October 18, 2023

8X8 in the work place

SB
Stephanie Benedetto
Executive Assistant
Hillcrest Property Management (Real Estate, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Setting up different call queues and ring groups has helped us direct clients to the correct people in our office. The mobile and desktop app has given us freedom to use our phone system more effectively. We have people wanting meeting codes and passwords for the meeting platform so that it is more like zoom or teams.
October 17, 2023

8x8 works well for small offices

DD
Daniel Doeschner
Counsel & Firm Administrator
Law Offices of Greenberg Burzichelli Greenberg PC (Law Practice, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think 8x8 can be tailored to any work environment thanks to its customizable nature. However, as I mentioned elsewhere in this review, a lot of features are primarily oriented to call centers or call volume heavy workplaces. Small offices that do not receive heavy call volume may find the system a little complicated at first. However, if they are willing to invest the time and learn the system, it is a great system that lets you tailor it for your needs.
October 17, 2023

8x8 - A Seamless Solution for Streamlined Communication and Beyond

TA
Trina Almeida
Director Business operations
Hardwood Giant (Retail, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 is our primary communication tool, connecting employees across our head office and various store locations. We rely on its video conferencing feature for all digital meetings within our organization. Furthermore, our HR department finds it exceptionally user-friendly for digital interviews and storing training videos and live demos for future reference. It's a versatile tool that fulfills the needs of different departments and meets all our requirements. The analytics dashboard, especially for our contact center operations, is a standout feature, seamlessly integrating with our CRM system. The mobile app is equally impressive, offering all the necessary features and ensuring smooth communication through calls, texts, and video calls. Its user-friendliness is an added bonus. The app has significantly improved our call routing process, resulting in a more streamlined business operation and cost savings. I highly recommend 8x8 for companies of all sizes – small, medium, and large. Transitioning to the 8x8 communication system facilitates swift communication and provides detailed reporting, making it a valuable asset for any organization.
October 17, 2023

Office Manager / Bookkeeper

Verified User
Manager in Other
Computer Software Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Overall I am very happy with the service as mentioned before. I am sure the down sides mentioned previously will be resolved the more 8x8 service is around, the better it should get. in fact I have previously recommended 8x8 to ex colleagues and friends, so I'd say I am very likely to keep doing this, as long as the service quality does not decline. Thank you!
October 17, 2023

Using 8x8 in a BPO Contact Centre

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 offers for BPO contact-centres a one-fits-all platfrom - Agents get a modernized platform, QA Teams can managed real-time situations and reporting gives management visabiltiy of producitvity.
October 16, 2023

Good Work Phone option

Verified User
Account Manager in Other
Real Estate Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Callers select wrong department and we are able to to redirect quickly and with a positive experience for callers. While holding true to our guarantee of a live person answering incoming calls during buiness hours. We have had a reduced number of complaints and voicemails unanswered by employees which has ramped up productivity.
October 16, 2023

8x8 X Series Review

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employees
Score 7 out of 10
Vetted Review
Reseller
Likelihood to Recommend
8x8 is suited for scaleable businesses who can get a reliable network connection. Businesses that cannot get internet will obviously struggle to use/maintain the system.
October 12, 2023

Better Solutions Available - Wasn't Worth the $$

Verified User
Employee in Marketing
Marketing & Advertising Company, 11-50 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
8x8 is great for big teams that have a bigger team to troubleshoot the issues constantly and help them customize the flows while keeping compliance in consideration. It is not great for SMEs who have limited resources and need to spend hours in digging information.
Return to navigation