8x8 X Series

8x8 X Series

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Top Rated
Top Rated
8x8 X Series

Overview

Reviews

One and done

7
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] …

Works ok...when it wants to

6
8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from …

Not great, but hopefully getting better?

1
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While …
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Every Day User of 8x8

7
I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no …
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Honest Product Review!

8
We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
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8x8 [X Series] makes my life easy!

10
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the …
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Great Phone!

7
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer …
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8x8 [X Series] Not so great

5
Our organization uses 8x8 X Series [(Formerly Virtual Office)] to manage incoming calls to our Client Support team.
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Great, affordable phone service

10
We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the …
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Best service at the best rate

10
8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially …
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Great Phone Solution

10
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming …
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A good experience overall

7
We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and …
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So helpful during the pandemic!

10
The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for …
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Popular Features

View all 16 features

Call recording (167)

8.9
89%

Message alerts (197)

8.2
82%

Directory of employee names (168)

8.0
80%

Answering rules (205)

7.6
76%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

8x8 Express

$12

Cloud
Per User/Per Month

X2

$24

Cloud
Per User/Per Month

X4

$44

Cloud
Per User/Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.2
82%

Call Management

7.9
79%

VoIP system collaboration

7.7
77%

Mobile apps

7.9
79%

Product Details

What is 8x8 X Series?

8x8 X series promises smarter, more efficient ways to connect with customers and employees. 8x8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8x8 X Series includes these communication tools:

Cloud phone service—Reliable, feature-rich cloud based phone service
Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
Chat/Messaging—Quickly resolve questions with inter-company chat that’s safe and secure
Business SMS—Send, receive and track text messages
Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
Mobile and Desktop apps—8x8 Work desktop and mobile apps make it simple to call, IM, schedule meetings and more
Online meetings—Collaboration with web, audio and video conferencing
Internet faxing—Send and receive unlimited faxes online
Call recording—Easily record and save telephone calls
Global dial plan—With a global plan, you get unlimited calling to 40 international locations
Call Quality Analytics —Visibility into all communications
Supervisor Analytics - Trend analysis and metrics on sites, endpoints and call queues

8x8 X Series Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

8x8 X Series Video

What is 8x8 X Series?

8x8 X Series Integrations

8x8 X Series Competitors

8x8 X Series Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Alternatives

View all alternatives

Frequently Asked Questions

What is 8x8 X Series?

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.

What is 8x8 X Series's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.5.

Who uses 8x8 X Series?

The most common users of 8x8 X Series are from Small Businesses and the Real Estate industry.

Reviews

(1-25 of 242)
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Amelia Hall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use 8x8 for our phone system. Overall I say it's good and works, but there is definitely room for improvement. In our business model, we have incoming calls try 2 different receptionists; if neither answer it goes to an auto attendant in which gives them an opportunity to leave a VM in a general inbox or dial by name. This is not a typical dial by name in that they can type in a name, but I have to make many sub-menus because there are only 8 slots per menu- so I have to say for last names beginning with A-D press 1, and so on. Changing the sub-menus isn't the most user-friendly out there, for example when we gain or lose an employee and need to change the order of the list (press 1 for John, press 2 for Jane) and transfer to external numbers. You are not able to name the menus either, so when you start getting sub-menu after sub-menu it's a lot harder to know which one you are at. I actually keep a spreadsheet so that I can make sure the audio and transfer numbers are correct since you also cannot name the external numbers. When trying to rearrange the external number order, (when someone belongs in the middle of the list) it messes completely with the current order and numbers and it's better to just start over and enter them in again.
Daniel Bonilla | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
The 8x8 platform is being used across the entire organization. We are routing calls to local showrooms and then rolling over to our customer service queue in Illinois. Since changing from our old UCS system, employees have had the flexibility to work remote. Also, the IT department has started to use it when providing support to end users at remote locations. Being able to start a video meeting via our cellphones by one click is very helpful.
November 12, 2021

One and done

Score 7 out of 10
Vetted Review
Verified User
Review Source
8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] daily in [the] office and remotely. All of our team members find 8 x 8 [X Series] easy to use and we have grown comfortable and familiar with the features; this makes for a fast and efficient process.
Michael Weisel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use 8x8 for our U.S. team. We have used it overseas in years past as well but don't anymore. It allows us to still have a virtual presence even though we haven't been in a physical office setting in almost two years. We use the auto attendant feature to route calls and the virtual interface to check voicemails.
Joe Khoe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
We used it to communicate by voice, text, meetings, and fax while in the office or traveling around the world. The 8x8 Virtual Office app on our smartphone acts as a cordless extension of our desk phone, so we can answer/make calls from anywhere. Sometimes we let a person without a desk phone extension use the 8x8 app on their cell phone to share the same extension with 2 users. It is great to make calls on the app to reflect the caller ID of our company instead of the caller ID of our cell phone. Texting with our company extension number is great since we don't have to give out our personal cell phone numbers for texting anymore. Our sales people love Virtual Office since their caller ID reflects their DID number, so their potential clients can call them directly instead of having to call the main number to have their call routed by the receptionist. Faxing is instantly received and stored for a long time on Virtual Office. No need to come into the office to check the fax machine for an important document. We have saved time and money using 8x8 Virtual Office.
Derek Dukes | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from home offices. Setup was fairly easy. We purchased phones, set up our network internally, and finished setup with 8x8 within a few hours. I have deployed all 8x8 products to our workers - from physical phones, mobile soft phone apps, and applications that are available on Mac and PC. One gripe I do have about 8x8 X Series is the new X-Series administrative console. [From my experience] the learning curve is steep and we were not offered any training before it was rolled out to us. I have had to contact support on issues that used to be relatively straightforward. I'm slowly getting the hang of it, but hopefully, there will be an overhaul to the X-Series platform soon.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The 8x8 [X Series (Formerly Virtual Office)] is being used by one of the smaller sites in group, as a Unified Communication platform. It is being used by the whole site staff and factory. It helped us address working from home through COVID-19 it allowed our staff to still take business calls from any location. Our team used phones, phone app and the desktop app.
November 11, 2021

Office Text That Works

Score 10 out of 10
Vetted Review
Verified User
Review Source
Used across all departments, used for employee-to-employee communication via instant message, used to communicate with clients via SMS. The phone app has made it possible to effectively communicate on the go. [8x8] X Series has progressively intergraded mobile technology including the ability to send and receive texts and photos from mobile to desktop. This feature alone has refined how we communicate with clients and the convenience is well taken.
Score 1 out of 10
Vetted Review
Verified User
Review Source
8x8 X Series is utilized by our entire organization as a soft-phone option. We utilize it as the primary support telephone as well. While we have been with 8x8 [X Series] for over 10 years we have become increasingly frustrated with the product. Constant required updates and dropped calls have been an expected distraction at our organization. Unfortunately, our support documentation and infrastructure [have] maintained the relationship. There was a recent update which we hope will improve the performance issues.
December 10, 2021

Every Day User of 8x8

Score 7 out of 10
Vetted Review
Verified User
Review Source
I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no matter where I am so it is always coming from the same phone number. There is also the ability to forward calls to my cell during certain hours to make it easy to never miss a call.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We were looking for a VOIP solution that would be easy to set up and would allow us to use physical phones in the office while also allowing for remote work away from the office. Right off the bat, 8x8 X Series was super easy to set up, and they've got really great customer service that was always easy to reach and to work with. Having the ability to answer phone calls coming into the office while at home or elsewhere has made things much easier for us, and the virtual assistant/routing options are great as well!
Score 8 out of 10
Vetted Review
Verified User
Review Source
We run a small, single-provider, pediatric office, and we love using 8x8 [X Series] to communicate with our patients. It's so easy to use, and being able to take calls remotely has been huge during the pandemic and even before that. We like that we can have a single number that can be answered by anyone on the team from pretty much anywhere in the world that has an internet connection. We also use the fax services, and initially, we had some issues with consistency, but we haven't had any problems in the last few years.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the building did not have telephone hookup (and the timeline from the telephone company was 2 months) but we were able to get internet access installed. We decided to use VOIP with 8x8 and we were able to install the solution within 2 weeks.
October 18, 2021

Great Phone!

Score 7 out of 10
Vetted Review
Verified User
Review Source
8X8 Virtual Office is being used by our entire organization for doing meetings, listening and reading voicemails on their computer screens, [and] looking up extensions. It is also being used remotely on people's cell phones when they are not in the office working. Virtual Office addresses our organization problems with COVID and having to work remotely. It is a very good product in my opinion.
Score 10 out of 10
Vetted Review
Verified User
Review Source
This is the primary telephonic communications format for the legal practice. It is a VOIP phone system, that can be accessed via VOIP desk phone, and AP on my PC for when I am operating remotely or by an App on my smartphone. It communicates with my contacts on outlook, so it records callers' names, phone numbers, and then the number of times called and the duration of each call. It also serves as my fax machine sending faxes by uploading scanned documents and it receives faxes primarily via a PDF attachment to an email. Records of calls in, calls out and faxes, and an out last for a significant period of time.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We chose 8x8 X Series for our domestic and international communications by phone, chat, fax, and screen sharing. We found the solution from 8x8 X Series to be the most flexible, efficient [product] that satisfied our communication needs to provide reliable and secure communications to our clients and hospitals worldwide.
Score 10 out of 10
Vetted Review
Verified User
Review Source
8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially like the integration of SMS messaging. As the owner, I enjoy the ability to access the system virtually via my personal cellphone and am able to make changes from [anywhere].
November 19, 2021

Great Phone Solution

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming in and they are appropriately routed to the location/person the caller is needing. The system helps us manage a large volume of calls coming in from all of our employees. The ability to use the smartphone app has also made our company more efficient.